Ratings based on 1,082 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

My favorite hotel in the world

Posted 19-Sep-2017
From the start to finish this hotel always amazing service. I really have never been treated better anywhere . When I am in Mumbai I always stay here as much as I can .
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Sep-2017
Everything was perfect! From the moment i arrived until the moment i departed everything was perfect. The romm was wonderful. The bed was very comfortable. The bath room was very spacious. The room was always cleaned impeccably. The publuc rooms were all wonderful. Especially 24hour complimentary coffee and tea.
5 out of 5
Recommended
for Everyone
by A verified traveller

brilliant stay in ALL respects

Posted 01-Sep-2017
could not have been happier, every aspect of this hotel is perfect. excellently statted, brilliantly managed, a true jem for road warriors like me.
5 out of 5
Recommended
for Everyone
by A verified traveller from Oxford

Probably the best hotel I have ever stayed in.

Posted 29-Aug-2017
Pros: Everything. Especially the politeness and professionalism of the staff
Cons: Nothing.
Location: The hotel is right next to the gate of India which is good and within a reasonable walk of many other monuments and famous buildings.
My stay in the Taj Mahal palace was simply superb. I was very pleased to be upgraded to the palace from the Tower wing. Everything about my stay was outstanding from the room to the service. The one aspect that particularly stood out for me was the conduct and professionalism of the staff. Every single staff member whom I had dealings with subsequently greeted me by name whenever I passed them in the hotel, including the lady responsible for seating people for breakfast who must see dozens of new people every morning - this was extremely impressive. Many establishments make the cliched claim that they will treat you like a VIP - the Taj Mahal Palace is perhaps the only place I have stayed in that genuinely does so.
5 out of 5
Recommended
for Everyone
by A verified traveller from Jersey City, NJ

Posted 28-Aug-2017
The greatest staff in any hotel in the world. Stunning building. Food is fantastic but expensive (by Western standards...by India standards it's insanely expensive). Fantastic experience.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2017
We had an excellent stay. The food is fantastic. The amenities are great. It's a great location for anything in Old Mumbai. The highlight for us was the ability to use the amenities for the entire day after checkout. This meant we could explore Mumbai on our last day, shower and freshen up before our late afternoon flight.
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

nice

Posted 26-Jul-2017
great hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

An experience out of this world

Posted 20-Jul-2017
Pros: everything including the room , cleanliness, food and above all a service with smile and a genuine desire by staff to help.
Cons: If they can bring down the hotel rate without compromising on anything.
Location: Ideal location with plenty of activities around, sea, Art Galleries, Museum, Business and more.
We did not expect the The hospitality and the quality of service could be this good. Our stay was so pleasant that we did not feel like leaving the hotel for sightseeing etc.could not find fault with anything. A guided tour of the Hotel is an added feature which can not be missed.
4 out of 5
by Daniel

A classic gem

Posted 18-Jun-2017 on Hotels
I stayed in the Tower wing, which is modern and less expensive, actually very reasonable. The well appointed room came with great bathroom products, wifi, parking and breakfast. The breakfast was a wonderful buffet in a lovely room with a view of the sea. There were western and Indian specialties. The bed was very comfortable. There were dogs baking all night, despite being 11 floors up. There was a balcony, but it was too humid to enjoy, plus it is screened in. I definitely recommend a haircut at the salon. It was wonderful, came with a head massage, all about $13.
5 out of 5
by A verified traveller

Posted 17-Jun-2017 on Hotels
A very fancy hotel, meeting all expectations, at a surprisingly reasonable price. Plus, the area is centrally located, although a bit creepy, but nevertheless safe.