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Reviews of Hotel Astoria

3 out of 5
Hotel Astoria
Avenida Emidio Navarro 21, Coimbra

Reviews

7.6

Good

Rating 10 - Excellent. 181 out of 724 reviews" "
Rating 8 - Good. 311 out of 724 reviews" "
Rating 6 - Okay. 152 out of 724 reviews" "
Rating 4 - Poor. 59 out of 724 reviews" "
Rating 2 - Terrible. 21 out of 724 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

ann

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I had read reviews that this hotel was tired, but it is really tired. Carpets in the bedroom could have been much cleaner. It has the bones to be a grand dam, but it just isn’t. Sad to say, I would not return . People are nice and I feel for them and their jobs, but the owners are not reinvesting.
Stayed 1 night in Apr 2024

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is historic and charming. The staff are professional and friendly as well as helpful. The rooms are comfortable, although they are building a Metro extension right out front, so eventually it'll be noisy!
Stayed 1 night in Apr 2024

10/10 Excellent

Fung Lin Ivy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nostalgic hotel with a lot of antique furniture set in a mood of 1930s. Location is super convenient. We have the river view which is so beautiful. Thr room is spacious and with a big balcony. Staff is friendly and super efficient. They provide a lot of useful tourist information and dining options. Breakfast is sumptuous and delicious too!
Stayed 2 nights in Mar 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional. Area very easy to navigate. Transportation overflowing.
Stayed 4 nights in Mar 2024

10/10 Excellent

GEORGETA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality Services and professional personal
Stayed 6 nights in Feb 2024

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service
The hotel needs serious updating, painting, carpet replacement. The furniture had seen better days..... However, the charm was visible, the staff was excellent, and very helpful, and the room was very clean. Beds were comfortable and the linens were nice. The hotel is in an excellent location, and we had a view of the river from our room. The breakfast was nice, with eggs, meats, fruit, yogurt, pastries, and coffee and juices. No wifi in the rooms, only in the lobby.
Stayed 1 night in Nov 2023

10/10 Excellent

Alexander, Boonton Township

Travelled with family and small children
Tired interior still full of character. Would definitely stay again. Breakfast was excellent. Parking requires a little walking, but there is a very easy loading area by front door. Great great location by main walking area. Plenty of restaurants and small supermarket within a block.
Stayed 1 night in Nov 2023

10/10 Excellent

patrick

Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
A well maintained classic hotel
Stayed 1 night in Oct 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the historic value of all the rooms lobby.we could visualize people 100 yrs ago dancing in the ballroom,where you now have a great breakfast.we went back in time staying in this grand hotel.so we did not care that the bed was hard...it was a fabulous visual wonder.and the front desk staff.so very very nice and efficent,and around the corner great squares for walking and eating and shopping..
Stayed 2 nights in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a prime location steps from the train station with spectacular views of the river and boardwalk The restaurants in the area are stellar and minutes from tour door This is the prettiest town tou want to stay in with an iconic hotwl
Stayed 2 nights in Oct 2023

4/10 Poor

Gina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I'm sure this hotel was very nice back in the day but it past it's prime. This hotel needs a lot of work to bring it back to a passable standard. The staff were nice and the breakfast was good. The location was wonderful. The room was very dated from the actual key to open the door to the worn out carpeting. The bed was not comfortable and there were only 2 pillows. Would not recommend.

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattresses are far too firm to be restfull.
Stayed 4 nights in Oct 2023

8/10 Good

Liliana Magaly

Liked: Cleanliness, staff & service
Great location, very friendly and helpful staff and lots of options in breakfast buffet. It is dated, has beautiful common areas but needs either the carpet removed or upgraded.
Stayed 2 nights in Oct 2023

4/10 Poor

Laurie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We cannot recommend Hotel Astoria, due to the front desk staff and management. We arrived at around 2:00 on a very hot afternoon. The only thing cool in the lobby was the attitude of the desk clerk, who without friendliness denied us an option of early check-in (which was at 3:00 - other hotels have allowed it). We went back into the heat and returned at 3:00. The same clerk gave us our key without welcome. The room was hot, and the air conditioning didn't work. When we spoke with the desk clerk, she without apology or concern told us the a/c had broken the day before, and wouldn't be fixed until at least the following day. In other words, she knew when sending us to our room that it had no a/c, but hadn't bothered to tell us. We requested another room, and she told us with indifference that there were no other rooms. We asked to speak to the manager, who was as uncaring and unhelpful as the clerk, repeating more than once without apology that the hotel was fully booked. When I kept insisting that hotels almost always have something in reserve, she finally grudgingly admitted that they did have one single room available with working a/c. Indeed they did, and we took it. The staff's utter lack of kindness, helpfulness, and concern was the worst we've experienced in decades of travel. All our other Portugal lodgings had lovely staff whose kindness and help enriched our stays. The Astoria, a sweet, shabby old beauty of a hotel, deserves better staff and so do her customers.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from room window of river was nice. Interesting antique ambiance.
Stayed 1 night in Oct 2023

8/10 Good

Mark, Bear

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like going back to the 2920’s, what a great property full of nostalgia and old world charm. The only negative was that parking was a bit of an issue as we had to park across the river..
Stayed 2 nights in Sep 2023

10/10 Excellent

Alfredo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Hotel was old and creepy... But it was clean and Breakfast was good. The location is great very central and close to mnay things.
Stayed 1 night in Sep 2023

4/10 Poor

Richard

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel room smelled old. Carpet was old and stained Breakfast was below par for compared to all our other stays in Portugal.
Stayed 1 night in Sep 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Sean, Chico

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a nice time in this city. This hotel is not far from the train station and is very close to food, shopping and the river.
Stayed 1 night in Sep 2023

6/10 Okay

mary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A tired hotel but great location and so it was perfect for our needs but no kettle in our room or hot drink facilities in the lobby which felt a bit odd in this day and age.
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the river. Helpful staff. Older attractive hotel. Good breakfast.
Stayed 2 nights in Aug 2023

4/10 Poor

Joy

Travelled with group
Disliked: Amenities, property conditions & facilities
No internet service even in the lobby. There’s a sealed door next to my bed, on the other side is the bathroom of the room next door; one hears all businesses that go on in there. Breakfast was poor; ham tasted rancid; fruits on display all rotted; no electric kettle in the room, nor are they available in the lobby; shampoos and shower gel came in small plastic bags that need scissors or teeth to rip open; lift was not working the two days we were there; the front desk does not command good enough English.
Stayed 2 nights in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome except for Wifi
Overall, this hotel is very good. The location is great. It’s a beautiful old hotel. The only thing they need to fix is their Wi-Fi. Having breakfast available was also nice. overall a great experience.
Stayed 2 nights in Sep 2023

10/10 Excellent

Emil, Pacifica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, a hotel with its own charm and character, very good breakfast buffet. Highly recommend this hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely accommodations ,2 minutes from the University itself, very pleasant workers , couldn't have been more helpful . Breakfast was delicious with various choises . My only complaint : a bit complicated to find the place itself thought , need a better explanation how to get to it . But would recommend it to anyone and will come back on my next visit. Teresa A. From Long Island U.S.A
Stayed 1 night in Aug 2023

8/10 Good

Enrico Emanuele

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a lovely vintage charm. The downside is that a few things are old and worn out. But the experience is good, and value for money is excellent.
Stayed 5 nights in Jul 2023

8/10 Good

Lucinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive and friendly staff. An older hotel in a good location with a lot of charm and character, but a little noisy.
Stayed 2 nights in Jul 2023

8/10 Good

John

Stayed 2 nights in Jul 2023

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location- great breakfast buffet- staff was helpful and friendly- room was comfortable!
Stayed 1 night in Jun 2023

4/10 Poor

John

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Sherri

Stayed 1 night in May 2023

10/10 Excellent

Mr Brian L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Stella

Liked: Cleanliness, staff & service, room comfort
Good location, good breakfast. Hotel is outdated and definitely is asking for renos. Rooms have a decent size. It’s a good choice for a short stay.
Stayed 1 night in May 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old-fashioned charming hotel - close to everything
We all loved the hotel. Perfect location, nice big rooms. Old fashioned- but that was its charm. Breakfast included was nothing special.
Stayed 2 nights in May 2023

8/10 Good

Gregory

Stayed 2 nights in May 2023

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is an old historic hotel and has alot of charm. It can be a bit noisy if you get a room on the street side butvwe loved it
Stayed 3 nights in Apr 2023

10/10 Excellent

Andrew

Stayed 2 nights in Apr 2023

10/10 Excellent

Bruce

Stayed 2 nights in Apr 2023

8/10 Good

Paul

Stayed 3 nights in Apr 2023

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Portugal
Lovely hotel, in an excellent location. Staff where very friendly and a good choice for breakfast.
Stayed 1 night in Apr 2023

8/10 Good

delfim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.. very good breakfast. television did not work, and the beds are small
Stayed 1 night in Mar 2023

8/10 Good

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old fashion art nouveau hotel. Excellent breakfast buffet. Large rooms,clean functional bathroom and great shower. Old fashion elevator with a seat is not to be missed. Terrific restaurant ,Tartufo just behind hotel.
Stayed 3 nights in Mar 2023

8/10 Good

maria teresa, Selden

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is very well located, but the room we stay was so dated, the furniture was uncomfortable that I wouldn’t recommend it, the hotel had its prime long time ago!!!
Stayed 1 night in Mar 2023

10/10 Excellent

Robert, Ellenton

Travelled with partner
Liked: Staff & service
Stuff and the fact its a historic hotel
Stayed 3 nights in Feb 2023

10/10 Excellent

Susan

Stayed 1 night in Jan 2023

2/10 Terrible

mikel

Stayed 1 night in Jan 2023

10/10 Excellent

Yvon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Love this place. It’s old so be prepared for a few concessions of none modern stays but. Great value and wonderful experience.