Deluxe Room, 2 Single Beds | Egyptian cotton sheets, hypo-allergenic bedding, pillow-top beds
Check availability

Reviews of Best Western Hotel Cristallo

3 out of 5
Best Western Hotel Cristallo
Viale Porta Adige 1, Rovigo, RO

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 133 reviews" "
Rating 8 - Good. 64 out of 133 reviews" "
Rating 6 - Okay. 8 out of 133 reviews" "
Rating 4 - Poor. 2 out of 133 reviews" "
Rating 2 - Terrible. 1 out of 133 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andor

Stayed 2 nights in Sep 2023
Response from Anna Danese/Front Office on 4 Oct 2023
Dear Guest,Thank You very much for Your evaluation. It has been a great pleasure to have You as our guest.Best regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Best place where to stay in Rovigo. Just a walk from the train station, close to the center. Clean , Quite and cozy At the reception Manuela was very friendly and helped me immediately , guiding me very fast in how to arrive at my working place and also with anything in order to make my stay nice . At the restaurant a young Guy by the name Matteo was very friendly and gave me great service while ordering food. Also everyone at the breakfast was very nice. Highly recommended 5*****
Stayed 10 nights in Jan 2023
Response from Anna Danese/Front Office on 12 Feb 2023
Dear Mr. Gaston,what else could we possibly add to your amazing review?Thank You very much!We are delighted that your stay was really a wonderful experience and we all look forward to have you back in Rovigo. Best Regards.

10/10 Excellent

Debra

Stayed 2 nights in Apr 2022
Response from Silvia Sales Manager on 11 Apr 2022
Grazie mille Debra, speriamo di ospitarLa nuovamente. Cordiali saluti.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
very convenient location and very very kind staff
Stayed 1 night in Jun 2020
Response from Silvia Sales Manager on 15 Jul 2020
Thanks a lot, we hope to see you again. Kind regards,

10/10 Excellent

Oscar Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Silvia Felletti Sales Manager on 2 Sept 2019
Dear Mr. OScar Luis, thanks a lot for your good feedback. We hope to see you soon. Kind regards.

10/10 Excellent

Declan, Ireland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and friendly staff . Will stay again when I’m in the area.
Stayed 1 night in Jul 2019
Response from Silvia Felletti Sales Manager on 2 Aug 2019
Dear Declan, thank you very much for your feedback. We wait for you soon. Kind regards.

10/10 Excellent

Geoff, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovation
Beautiful new renovation. The hotel looking great!
Stayed 2 nights in Jan 2019
Response from Silvia Sales Manager on 28 Jan 2019
Dear Mr. Geoff, thank you very much. Kind regards.

8/10 Good

CLAUDIO

Liked: Cleanliness, property conditions & facilities, room comfort
Great but needs absolutely staff improvement
It was great, rooms are completely renovated, super clean and very comfortable. Staff at the concierge ok, at the bar and breakfast people super nice. At restaurant the guy was rude so we canceled all the dinner we wanted to schedule there with our group. The overall experience was good, except for the restaurant. We felt very uncomfortable. The food, by the way, was great. Best experience at the bar and breakfast. The staff was amazing and very professional. Councierge needs to be trained but they were ok. Restaurant service really disappointing, food very good
Stayed 2 nights in Dec 2018
Response from Silvia Felletti | Sales & Marketing Manager on 29 Dec 2018
Dear Claudio, thanks for your feedback. I am Silvia the Sales Manager and I am really glad that you liked our new rooms and the staff of the bar. I am really sorry about the episode of the restaurant, would you be so nice to send me an email to the general address that you find in our website, to explain better the situation with the waiter, our mission is a superior customer care in all the areas, so I want to solve this situation suddenly. Thanks a lot. Hoping to see you once again. Best regards.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New rooms are fantastic, modern and up to date, reception and breakfast need upgrading
Stayed 1 night in Sep 2018
Response from Silvia Felletti Sales Manager on 1 Oct 2018
Dear Jan, Thanks for your feedback. I am glad that you appreciated our new rooms. When we will finish to renovate the rooms we will renovate also reception and lobby. We hope to see you again. Kind regards. Silvia Felletti | Sales & Marketing Manager

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In full renovation, new rooms are very special and up to date. Reception and breakfast room could use some renovation, but overall very helpful and friendly
Stayed 1 night in Sep 2018
Response from Silvia Felletti Sales Manager on 1 Oct 2018
Dear Jan, thanks for your suggestions. Best regards. Silvia Felletti | Sales & Marketing Manager

8/10 Good

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look no further when in Rovigo
Best stay in Rovigo. Great breakfast and very nice staff
Stayed 1 night in Dec 2017
Response from Silvia Sales Manager on 7 Feb 2018
Dear Roberto, it is an honor to read that we are your best stay in Rovigo. We work hard to make our guests’ stay good and satisfactory. Hoping to see you again. Kind regards. Silvia Felletti | Sales & Marketing Manager

8/10 Good

roger

Liked: Cleanliness, staff & service
Aging but friendly
Very helpful staff
Stayed 1 night in Jul 2017
Dear Roger, thanks a lot! We are always at your disposal. Kind regards. Silvia Felletti | Sales & Marketing Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Staff is very nice. The hotel needs work.
One day i came back and found a toothbrush in the bed the staff "just made". People are nice and always willing to help. There are some discrepencies with cleanliness and overall room quality.
Response from Silvia Sales and Marketing Manager on 21 Jul 2017
Dear Friend, thank for the feedback. I am sorry for the episode, we are always at disposal of the guests to solve every problems. The cleaning is the most important thing for us. Kind regards. Silvia Felletti | Sales & Marketing Manager

6/10 Okay

Rajat

Liked: Cleanliness
Best for business trips
Dear Rajat, thanks a lot for you trip. We wait for you next time also for leisure to see our beautiful region. Kind regards. Silvia Felletti | Sales & Marketing Manager

8/10 Good

Angela

Liked: Cleanliness, staff & service
Convenient and clean hotel
I was in town for the weekend for a sporting competition. I aprreciated the proximity of the hotel to the train station. I had a wonderful stay!
Gentile Sig.ra Angela, I am really glad that you had a wonderful stay at our Hotel. Our goals were reached. Thanks a lot for having spent time to write this comment. Kind regads. Silvia Felletti | Sales & Marketing Manager

10/10 Excellent

Michael, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price, the staff were very friendly and helpful.
Dear Michael, I am really glad to read that our staff was friendly and helpful. It is indeed our goal to be always at disposal of our guests. Kind regards. Silvia Felletti | Sales & Marketing Manager

8/10 Good

Jessica, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find, in relation to the hwy
We booked this hotel as a "night before a train ride" from Bologna, and had a rental car. We chose Rovigo as the next morning it was only 45 minutes to the Bologna terminal, parking and breakfast was free, and we wouldn't get charged an extra fee for trying to drive within the city centre of Bologna. The hotel was probably the nicest thing in town, with an attached coffee shop and restaurant. Breakfast was included and fine, rooms were a good value, clean, and a nice size. I wouldn't necessarily go back as we have no reason to go to Rovigo, but if you're needing a place right off the highway it's a great option.
Response from Silvia Sales & Marketing Manager on 21 Jul 2017
Dear Jessica, I am Silvia the Sales Manager and I am thankful for your feedback, I really appreciate. We hope to see you soon in any case. Kind regards.

10/10 Excellent

Eduardo, Fonseca Family from FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covenient hotel
I spent 7 night in this hotel, The room was clean and comfort.. location was great 5 minutes walk from train station.. breakfast was excellent the nutella and croissant delicious.. we will stay in this hotel next time in Rovigo.
Dear Mr. Eduardo, I am Silvia the Sales Manager of the Hotel and I am thankful for your comment. I am glad that you enjoyed your stay especially the breakfast. We wait for you next time. Kind regards. Silvia Felletti | Sales & Marketing Manager

4/10 Poor

anna, chicago - usa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great location - AC needs work
Great location - very close to train station. AC does not work properly. We switched rooms and staff was great at trying to help us but AC does not ventilate the rooms well.
Response from Silvia Sales & Marketing Manager on 21 Jul 2017
Dear Mrs. Anna, Thanks for your feedback. I inform you that we solve the AC problem. Kind regards.

8/10 Good

Pashko, Montenegro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one
It's a nice hotel, very quiet city during the night, the people at the hotel are very friendly and kind, the breakfast was good, the size of the room is ok (not to big, but not small either) with LCD TV, the beds are comfortable.
Dear Pashko, thanks for the feedback. We appreciate your words and we understand that we are making a good job. Thanks once again. Kind regards. Silvia Felletti | Sales & Marketing Manager

8/10 Good

Amanda, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Italian Rugby tour
In town for rugby match , great stay , close to stadium several bars and restaurants to choose from , excellent service . Great bar/cafe/restaurant on site .
Dear Mrs. Amanda, thanks a lot for your words, are very important for us. We want to give to all our guests a superior service. Kind regards. Silvia Felletti | Sales & Marketing Manager

8/10 Good

Big mike, cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rugby tour
Hotel was very good all you needed was on site as not a lot close to hotel , good bar ,cafe and restaurant with very reasonable prices , plenty of parking , rooms very good could need a bit of an up date wallpaper peeling a bit in most of our rooms, close to rugby stadium 10 min walk . Very good service from the staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Nice location, great breakfast and dining options. Clean and modern room. Had non-italian TV channels, what a welcom e change from other hotels. Breakfast had almost unlimited amount of choice, fresly squeezed orange juice was a very nice touch. Loved the stay.
Response from Silvia Sales & Marketing Manager on 21 Jul 2017
Dear Friend, I am Silvia the sales Manager and I am really happy that you find a positive difference from other Hotels, we want to be unique and give an unique experience. Kind regards.

8/10 Good

Giuseppe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel moderno da poco rinnovato che offre un confort elevato. Bar e ristorante presenti nella struttura. Camere moderne comode e pulite. Servizi efficienti e personale gentile e disponibile. Consigliato.
Stayed 1 night in Nov 2023
Response from Anna Danese/Front Office on 3 Dec 2023
Gentile Sig. Giuseppe,grazie per il tempo che ci ha dedicato nel lasciarci una recensione. Per noi è sempre importante sapere come stiamo andando e come possiamo migliorare. Siamo sempre a disposizione.Cordiali saluti.

10/10 Excellent

Luiz Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo
Excelente localização. Quarto confortável. Estacionamento do hotel.
Stayed 1 night in Oct 2023
Response from Anna Danese/Front Office on 12 Nov 2023
Dear Mr. Luiz,Thank You very much for Your evaluation. We hope to see You soon for Your next trip in Rovigo.Best regards.

8/10 Good

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Anna Danese/Front Office on 28 May 2023
Gentile Sig.ra Giovanna,grazie per il tempo che ci ha dedicato nel lasciarci una valutazione. Per noi è sempre una soddisafazione quando i nostri clienti ci salutano con un ottimo ricordo.Cordiali saluti.

8/10 Good

François

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
J'ai bien aimé le service du barman Matteo il est très sympathique et nésite pas à vous rendre la vie moin compliqué même avec la barrière de la langue. Le service est correct en général. La chambre que j'ai eu elle etait à la hauteur de mes espérances et très propre. C'est très bien situer car Hôtel est à quelques métres de la gare de Rovigo. Pour aller dans le centre ville c'est quelques minutes à pied.
Stayed 3 nights in May 2023
Response from Anna Danese/Front Office on 28 May 2023
Cher François,merci de partager votre expérience, nous sommes très heureux que tout ait été à la hauteur de vos attentes. Cordialement et nous avons hâte de vous voir la prochaine fois à Rovigo.

8/10 Good

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Anna Danese/Front Office on 28 May 2023
Gentile Sig. Franco,grazie per la Sua valutazione. Per noi è sempre importante sapere come stiamo andando e come possiamo migliorare. Siamo sempre a disposizione.Cordiali saluti.

8/10 Good

juan David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Martijn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from Anna Danese/Front Office on 30 Jun 2022
Dear Mr. Martijn, Thank You for Your Feedback. We hope to see you soon. Best regards.

8/10 Good

Corrado

Business traveller
Liked: Cleanliness, staff & service, room comfort
Buon soggiorno lavorativo
Esperienza positiva, personale gentile e camera comoda.
Stayed 1 night in Jan 2022
Response from Silvia Sales Manager on 7 Feb 2022
Gentile Sig. Corrado, La ringrazio per aver lasciato una recensione positiva. Speriamo di rivederLa presto. Cordiali saluti.

8/10 Good

Martijn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Silvia Sales Manager on 10 Dec 2021
Thanks for the feedback. Best Regards.

8/10 Good

GIANCARLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo soggiorno. E interessanti mostre nella vistra città
Stayed 2 nights in Dec 2021
Response from Silvia Sales Manager on 10 Dec 2021
Gentile Giancarla, grazie mille, speriamo di rivederLa alla prossima mostra. Cordiali saluti.

10/10 Excellent

Fabio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Ottimo hotel , personale disponibilissimo, camere appena ristrutturate , perfetto .
Stayed 1 night in Nov 2021
Response from Silvia Sales Manager on 15 Nov 2021
Grazie mille Sig. Fabio. Siamo lieti di averLa ospitata e speriamo di rivederLa presto. Cordiali saluti.

10/10 Excellent

Sandro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale gentile e puntuale,struttura pulita e fu
Stayed 2 nights in Oct 2021
Response from Silvia Sales Manager on 2 Nov 2021
Grazie mille Sig. Sandro. Speriamo di rivederLa presto.

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegante e funzionale
Molto bene. La camera 45 con il bagno grandissimo soprattutto per chi ha difficoltà nei movimenti e chi è in sedia a rotelle.
Stayed 1 night in Oct 2021
Response from Silvia Sales Manager on 25 Oct 2021
Gentile Sig. Fabio, grazie mille per la Sua recensione. Siamo lieti che abbia trovato la camera in linea con le Sue esigenze. Speriamo di rivederVi presto. Cordiali saluti.

2/10 Terrible

Johanna

Stayed 1 night in Oct 2021
Response from Silvia Sales Manager on 4 Jan 2022
Dear Johanna, could you write us in our email what was the problem. In order to make a better stay next time. Regards.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend a Rovigo
Hotel confortevole, stanza ampia e luminosa, con ottime tende oscuranti al bisogno
Stayed 1 night in Aug 2021
Response from Silvia Sales Manager on 22 Sept 2021
Gentile Sig.ra Maria, La ringrazio per il Suo commento positivo. Speriamo di rivederLa presto. Cordiali saluti.

10/10 Excellent

Angelo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Consiglio vivamente la struttura, personale disponibile e gentile. Fornita di tutti i servizi necessari, ottima pulizia e stanze ben arredate.
Stayed 1 night in Aug 2021
Response from Silvia Sales Manager on 30 Aug 2021
Gentile Sig. Angelo, La ringrazio molto per la Sua bella recensione. Speriamo di rivederLa presto. Cordiali saluti.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camera molto silenziosa e rinnovata di recente, letto matrimoniale molto grande e comodo, bagno in perfetto stato e grande doccia, personale estremamente cordiale e disponibile, il ristorante interno è una ulteriore comodità per chi non avesse voglia di andare verso il centro per pranzare o cenare, forse solo la sala ristorante avrebbe bisogno di una rinnovata ma nulla di preoccupante.
Stayed 1 night in Jul 2021
Response from Silvia Sales Manager on 13 Jul 2021
Buongiorno, sono Silvia la Responsabile Commerciale e La ringrazio per la Sua bella recensione, siamo lieti che abbia gradito il soggiorno presso il nostro Hotel. La informo che stiamo per iniziare i lavori di ristrutturazione della hall per poi procedere con il ristorante. Vogliamo migliorare l'esperienza dei nostri clienti continuamente. Nella speranza di rivederLa, Le porgo cordiali saluti.

8/10 Good

Matteo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodo hotel a Rovigo
Esperienza positiva, buon albergo, bione camere.Da migliorare wifi in camera (nella mia al terzo piano era un po' lento) e la pressione dell'acqua in bagno. Nel complesso un buon albergo
Stayed 1 night in Jun 2021
Response from Silvia Sales Manager on 5 Jul 2021
Gentile Matteo, grazie per la Sua recensione e per i Suoi consigli preziosi. Speriamo di riaverLa nostro gradito ospite. Cordiali saluti.

8/10 Good

Cristian

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2021
Response from Silvia Sales Manager on 17 Jun 2021
Gentile Cristian, grazie per la Sua valutazione. La aspettiamo la prossima volta. Cordiali saluti.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Silvia Sales Manager on 6 Apr 2021
Grazie mille, speriamo di rivederLa presto.

10/10 Excellent

Federico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo soggiorno
Ottimo soggiorno. Molto ben curato.
Stayed 2 nights in Jan 2021
Response from Silvia Sales Manager on 25 Jan 2021
Gentile Federico, La ringrazio per il Suo giudizio molto positivo. La aspettiamo la prossima volta. Cordiali saluti.

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020
Response from Silvia Sales Manager on 25 Jan 2021
Gentile Sig. Antonio, La ringrazio per la Sua valutazione, è un piacere ricevere il massimo dei voti. Siamo sempre a disposizione. Cordiali saluti.

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Silvia Sales Manager on 10 Dec 2020
Grazie mille per la valutazione massima. Speriamo di rivederLa.

10/10 Excellent

Alessandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consigliato
Stanza come da fotografia. Personale molto cortese
Stayed 1 night in Sep 2020
Response from Silvia Sales Manager on 8 Sept 2020
Grazie mille Sig. Alessandro. Speriamo di rivederla presto. Cordiali saluti.

8/10 Good

Shinji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Silvia Sales Manager on 22 Jul 2020
Thank you very much! Hoping to see you again. Kind regards.

10/10 Excellent

Maria Alessandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020