Ratings based on 35 Verified Reviews

3.2 out of 5
53% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

Close to the beach not good experience

Posted 31-Mar-2018
It is more cheap that near hotels but it is not a good service and not clean hotel and villas. The water pools are not clean with bugs and leaves. We saw animals like bugs and worms dirty water. The service personal entered to the room without call really strange service.
Comment from Hotel Management
02-Apr-2018 by Nacazcol Hotel&Villas, Hotel Management
Good morning, a pleasure to greet you. We regret that your stay was not pleasant. We apologize for any inconvenience and hope to see you again to offer you a better service.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Mar-2018
Lovely hotel, good food at the restaurant and friendly helpful staff. Good location
Comment from Hotel Management
02-Apr-2018 by Nacazcol Hotel&Villas, Hotel Management
Thank you very much, we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 28-Mar-2018
Enjoyed it, recommend it highly.. on bus line to beach.
Comment from Hotel Management
28-Mar-2018 by Nacazcol, Hotel Management
Thank you! :D
4 out of 5
Recommended
for Everyone
by A verified traveller from Costa Rica

Very good

Posted 02-Mar-2018
I had a great time in the área. Did not like the bathtub.
Comment from Hotel Management
19-Mar-2018 by Nacazcol, Hotel Management
Thank you for your visit, we will be waiting for you again
3 out of 5
by A verified traveller from Bonita Springs, FL

Not for gringo's with limited spanish.

Posted 02-Mar-2018
Pros: Nice clean room. Everybody was nice and courteous.
Cons: Beds hard as a rock.
Location was as expected and 5 kilos from the Coco Beach. The staff struggles with english to the point that you miss out on most instructions for things like check in and out, nearby restaurants, but mostly all the things that the resort has to offer. For example, they have a nice property at Playa Panama that you have access to. This info was passed on to me by Eddie, our waiter at the restaurant next door! If you know very little spanish, as I do, then this is probably not for you. A resort for locals for sure.
Comment from Hotel Management
19-Mar-2018 by Nacazcol, Hotel Management
Thank you for your visit, we will be waiting for you again. We apologize for the inconveniences they had, we hope to improve thanks to your comment.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excelent Room

Posted 06-Feb-2018
Pros: Nice
Location: Supermarket, Drugstore, Beaches is perfect.
Perfect site near to the beach, good food and room.
Comment from Hotel Management
06-Feb-2018 by Mercadeo , Hotel Management
Thank you! :D
2 out of 5
by A verified traveller from Washington

Desperation caused us to book

Posted 31-Dec-2017 on Orbitz
We had to find accommodation for a couple nites due to change in plans and we took this option. Not one I would choose again. The villa has a bedroom with a double and single bed and a living space/ dining/ kitchen with a futon. The AC was only in the bedroom. If we tried to lower the temperature, it spat out ice pieces. There was no hot water in the shower. There were no english speaking staff and so it was hard to tell them what was going on. Overall a disappointing experiance.
Comment from Hotel Management
04-Jan-2018 by Andreína Jiménez. , Hotel Management
Good afternoon, we apologize for what happened. Thank you very much for your comment we will try to improve for the comfort of our guests.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 06-Mar-2017
This was my second time staying here in the last 4 months and I will definitely be staying here again. Nice rooms for the price and great location for the area to sightsee. Plus it's convenient to have the restaurant and minisuper on site.
Comment from Hotel Management
08-Mar-2017 by Casie, Hotel Management
Thank you Casie! :D
4 out of 5
Recommended
for Everyone
by A verified traveller

Not too far from Coco.

Posted 24-Feb-2017
Only stayed here two nights but it served its purpose. Would like to come back with the family and try out the pools. Had a rental car so it was a quick drive to Coco. Tons on great restaurants and shops. Friendly locals on the beach. Cons: can't have multiple devices on wifi - you get a voucher that can only be used by one device and can't be reused. You can request additional "vouchers" from the front desk. Plan a Li
Comment from Hotel Management
08-Mar-2017 by Anonymous, Hotel Management
Thank you! We apologize for the inconvenience and expect the next time you come the internet will be working without any problems.
2 out of 5
by A verified traveller

Would not stay there again.

Posted 24-Feb-2017
I spend 1 night there thinking it was a decent hotel as the place I usually stay was fully booked. At first the room was okay, however the a/c did not work properly, there weren't towels in the room and the internet is terrible.
Comment from Hotel Management
08-Mar-2017 by Anonymous , Hotel Management
Thank you for your comments, we hope your next time will be better.