Aerial view

Reviews of Vivanta Ernakulam, Marine Drive

5 out of 5
Vivanta Ernakulam, Marine Drive
Marine Drive Ernakulam, Kanayannur, Kerala

Reviews

8.4

Very good

Rating 10 - Excellent. 200 out of 410 reviews" "
Rating 8 - Good. 134 out of 410 reviews" "
Rating 6 - Okay. 40 out of 410 reviews" "
Rating 4 - Poor. 20 out of 410 reviews" "
Rating 2 - Terrible. 16 out of 410 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Vivanta Ernakulam on 29 Mar 2024
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vivanta Ernakulam on 3 Feb 2024
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

10/10 Excellent

mohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were always, and continue to be, excellent. The recent renovation of the hotel as part of its up-gradation to Vivanta is very well done.
Stayed 1 night in Jan 2024
Response from Vivanta Ernakulam on 20 Jan 2024
Dear Mr. Mohan,Greetings from Vivanta Ermakulam!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad

4/10 Poor

Neha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Vivanta Ernakulam was outdated, the bathroom smelled like urine, there were cracks in the floor, the shower was broken and it was far from a luxury hotel. Every part of the hotel except the lobby required renovation. The breakfast buffet had old, dry stale food and everything was cold. There were also limited options. The surrounding area smelled like sewage so I do not suggest walking by the water. The staff was less than enthusiastic to help and honestly seemed snobby. I would never stay again and cannot believe we paid as much as we did for a hotel like this.
Stayed 3 nights in Dec 2023
Response from Vivanta Ernakulam on 20 Jan 2024
Dear Guest At the outset, I would like to thank you for allowing us to be of service to you. At Vivanta Ermakulam!, we are committed to delivering an unparalleled hospitality experience and delight throughout their stay.Please be assured that I have made a note of your feedback and have shared it with the concerned departments to ensure such incidents do not occur in the future. I hope you would treat this incident in isolation and give us another opportunity to showcase our signature Vivanta Ermakulam, experience.I look forward to welcome you on your next visit soon.Warm regards,Saneej Pottakkad

8/10 Good

Nidhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel if you wish to be in the central area of Kochi. The ferry to fort kochi is close at hand and you are smack on marine drive in ernakulam. The hotel gave me a room on the top floor with a harbor view as booked (so I do not think I received a complimentary upgrade). But the room was fine and had a lovely view and was in the section that has been newly renovated. But the swimming pool area had massive construction work that was noisy and made the use of the pool unpleasant. The hotel should have warned me when I booked the room but did not do so. And you cannot open the room windows which means no fresh air. That apart a good hotel, evidently transitioning to Vivanta. Ask for a room on the top two floors.
Stayed 5 nights in Dec 2023
Response from Vivanta Ernakulam on 20 Jan 2024
Dear Guest, Greetings from the Gateway Hotel, Marine Drive!It was a pleasure speaking to you. Thank you for the review for your stay with us. We are pleased to know that you enjoyed this experience and service at the hotel except for the food and beverage experience.At the Taj, we are committed to ensure that you have a holistic holiday experience and the joy that a holiday brings with the highest level of product and service being rendered across all areas. Thank you for sharing your feedback and your suggestion which is so much essential to improve on our services and offer the best .I would personally take this up with my concerned colleagues and ensure that appropriate corrective measures are taken Its been nice of you to express your willingness to visit us once again. Please do let me know and it would be our pleasure to welcome you back and look after you.Warm RegardsSaneej Pottakkad

2/10 Terrible

Neha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely disgusting and to think how much we paid for a room. The bathroom smelled like urine, was old, not renovated and the shower was broken. The entire hotel except the lobby needed updates. The breakfast buffet had stale food and limited options. The staff was less than helpful and/or enthusiastic. I would never stay again.
Stayed 3 nights in Dec 2023
Response from Vivanta Ernakulam on 5 Jan 2024
Dear Ms. Neha,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.It is a matter of great concern for me and my team to realize that we could not live up in terms of deliverance.We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager

10/10 Excellent

Johnson

Stayed 2 nights in Dec 2023
Response from Vivanta Ernakulam on 20 Jan 2024
Dear Guest,Greetings from Vivanta Ermakulam!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad

10/10 Excellent

Prema

Stayed 1 night in Dec 2023
Response from Vivanta Ernakulam on 28 Dec 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

2/10 Terrible

Vikram

Very bad service and the property is bad too
Stayed 1 night in Dec 2023

8/10 Good

Vikas, Lewis Center

Stayed 7 nights in Nov 2023
Response from Vivanta Ernakulam on 28 Dec 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

10/10 Excellent

prashant

Stayed 2 nights in Nov 2023
Response from Vivanta Ernakulam on 28 Dec 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

10/10 Excellent

prashant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best in class
Stayed 2 nights in Nov 2023
Response from Vivanta Ernakulam on 28 Dec 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

10/10 Excellent

Manoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foul smell from Marina
Stayed 1 night in Oct 2023
Response from The Gateway Hotel Marine Drive on 31 Oct 2023
Dear Mr. Manoj,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

10/10 Excellent

Manoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal place for tourist with lots of shopping options nearby
Stayed 3 nights in Oct 2023
Response from The Gateway Hotel Marine Drive on 31 Oct 2023
Dear Mr. Manoj,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

10/10 Excellent

AIJIN JOS, SEVILLE GROVE

Stayed 1 night in Oct 2023
Response from Vivanta Ernakulam on 28 Dec 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

10/10 Excellent

mohan

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

8/10 Good

anthony

Liked: Staff & service
Disliked: Cleanliness
Hotel is very nice reasonably priced and lovely staff. Hygiene on arrival spoils things - pubic hair and hair in bathroom is a real downer. Towels very old and worn. Bedding excellent. Service with tv excellent- on the whole very good - and would stay again
Stayed 1 night in Jul 2023
Response from The Gateway Hotel Marine Drive on 20 Jul 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at The Gateway Hotel Ernakulam.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Saneej PottakkadGeneral Manager

10/10 Excellent

BAIJU

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly. The restaurant at the hotel was very good. It would have been nice if they keep an iron box.
Stayed 2 nights in Jun 2023
Response from The Gateway Hotel Marine Drive on 1 Jul 2023
Dear Mr. Baiju,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

10/10 Excellent

vijay kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice
A nice stay which was as expected,but the room was quite small and there was a lot of repair noises,It appears that the the Gateway is going into vivanta .
Stayed 2 nights in Jun 2023
Response from The Gateway Hotel Marine Drive on 26 Jun 2023
Dear Mr. Kumar,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good.
Stayed 1 night in Jun 2023
Response from The Gateway Hotel Marine Drive on 26 Jun 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

10/10 Excellent

abe thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed 4 nights in May 2023
Response from The Gateway Hotel Marine Drive on 26 Jun 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

10/10 Excellent

Dinesh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent property, very helpful staff
Stayed 1 night in May 2023
Response from The Gateway Hotel Marine Drive on 24 May 2023
Dear Guest,Greetings from The Gateway Hotel Marine Drive!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad

8/10 Good

Saji, GARDEN CITY PARK

Business traveller, Travelled with group
Liked: Staff & service
This property need lot of renovation ,bathrooms ,bed rooms all these areas need more attention ,no iron is also an issue .All the areas if you look around need more attention .Location is beautiful getting around is easy .
Stayed 2 nights in May 2023
Response from The Gateway Hotel Marine Drive on 24 May 2023
Dear Guest, Greetings from the Gateway Hotel, Marine Drive!It was a pleasure speaking to you. Thank you for the review for your stay with us. We are pleased to know that you enjoyed this experience and service at the hotel except for the food and beverage experience.At the Taj, we are committed to ensure that you have a holistic holiday experience and the joy that a holiday brings with the highest level of product and service being rendered across all areas. Thank you for sharing your feedback and your suggestion which is so much essential to improve on our services and offer the best .I would personally take this up with my concerned colleagues and ensure that appropriate corrective measures are taken Its been nice of you to express your willingness to visit us once again. Please do let me know and it would be our pleasure to welcome you back and look after you.Warm RegardsSaneej Pottakkad

8/10 Good

varghese

Stayed 1 night in May 2023
Response from The Gateway Hotel Marine Drive on 11 May 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

10/10 Excellent

Dennis, Washington

Stayed 1 night in Apr 2023
Response from The Gateway Hotel Marine Drive on 11 May 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

6/10 Okay

Bobby

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I had to change the room I got because of the an odder in the room. The rooms are small for the price and it’s not clean to the standards of a 5 star hotel. Furniture are old and dusty.
Stayed 2 nights in Apr 2023
Response from The Gateway Hotel Marine Drive on 13 Apr 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the same. We are also in process of commencing the renovaton soon to upgrade the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

6/10 Okay

Hari Krishnan

Stayed 5 nights in Apr 2023
Response from The Gateway Hotel Marine Drive on 11 May 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

2/10 Terrible

Didier

Stayed 1 night in Mar 2023
Response from The Gateway Hotel Marine Drive on 19 Mar 2023
Dear Mr. Bosycot,Greetings from The Gateway Hotel Marine Drive !At the outset I would like to thank you for your feedback on your recent stay with us.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.It is a matter of great concern for me and my team to realize that we could not live up in terms of deliverance and I am greatly perturbed on hearing the same. Please accept my sincere apologies for the inconvenience caused.I would also like to assure you that the matter has been discussed with all concerned individuals and related development needs have been addressed to ensure such reoccurrences can be avoided.Once again we thank you for sharing your valuable thoughts and assure you our best services and attention at all times.Warm regards,Saneej Pottakkad

8/10 Good

sheetal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from The Gateway Hotel Marine Drive on 13 Apr 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager

10/10 Excellent

Ramesh

Stayed 1 night in Feb 2023
Response from The Gateway Hotel Marine Drive on 15 Feb 2023
Dear Guest,Thank You very much for choosing to stay at The Gateway Hotel Marine Drive! and taking time to share your experiences.We are sincerely delighted that you found our hospitality par excellence. It is feedback from valued guests like you that motivates us to strive for excellence.My Team and I look forward to the pleasure of welcoming you back again.Warm Regards,Saneej Pottakkad

10/10 Excellent

Aruna

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from The Gateway Hotel Marine Drive on 11 Mar 2023
Dear Guest,Greetings from The Gateway Hotel Marine Drive !We are delighted to receive your review of your wonderful stay with us. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes.I am happy to note that the services rendered by my team were to your satisfaction. Looking forward to your continued support and assuring you of the very best in hospitality in the true Taj tradition, always.Warm regards,Saneej Pottakkad

10/10 Excellent

Sankar

Stayed 5 nights in Feb 2023
Response from The Gateway Hotel Marine Drive on 15 Feb 2023
Dear Mr. Sankar,Thank you for taking the time to write your review of our property, your comments are very much valued. Our team takes their roles in our industry very sincerely and tries every day to provide that quality customer service that our guests expect.Thank you again, and we look forward to seeing you on your next trip to Ernakulam!Warm Regards,Saneej Pottakkad

10/10 Excellent

Krishnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from The Gateway Hotel Marine Drive on 31 Jan 2023
Dear Mr. Krishnan,Greetings from The Gateway Hotel Marine Drive !We are delighted to receive your review of your wonderful stay with us. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes.I am happy to note that the services rendered by my team were to your satisfaction. Looking forward to your continued support and assuring you of the very best in hospitality in the true Taj tradition, always.Warm regards,Saneej Pottakkad

8/10 Good

JOSEPH

Travelled with family
Liked: Cleanliness, staff & service
The location is great. Good service. It is not worth the money.
Stayed 3 nights in Jan 2023
Response from The Gateway Hotel Marine Drive on 11 Jan 2023
Dear Mr. Joseph,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

10/10 Excellent

Shebu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had a great experience at the Gateway, Kochi… wonderful service, food and amenities!
Stayed 6 nights in Dec 2022
Response from The Gateway Hotel Marine Drive on 11 Jan 2023
Dear Mr. Shebu,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

8/10 Good

Midhu

Travelled with family and small children
Liked: Amenities
👍
Response from The Gateway Hotel Marine Drive on 28 Dec 2022
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. Our team takes their roles in our industry very sincerely and tries every day to provide that quality customer service that our guests expect.Thank you again, and we look forward to seeing you on your next trip to Ernakulam!Warm Regards,Saneej Pottakkad

8/10 Good

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is facing Bay and Arabian Sea
Response from The Gateway Hotel Marine Drive on 26 Dec 2022
Dear Guest,Greetings from The Gateway Hotel Marine Drive !We are delighted to receive your review of your wonderful stay with us. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes.I am happy to note that the services rendered by my team were to your satisfaction. Looking forward to your continued support and assuring you of the very best in hospitality in the true Taj tradition, always.Warm regards,Saneej Pottakkad

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay!
My stay was good! I love the location, I liked the options at breakfast and the bed was incredibly comfortable. Great hospitality and customer service as well, everyone assisted with a smile.
Stayed 1 night in Nov 2022
Response from The Gateway Hotel Marine Drive on 7 Dec 2022
Dear Ms. Sarah,Thank you for choosing The Gateway Hotel Marine Drive, for your stay. Your comments will be shared with our entire team. We are delighted to know that you had a memorable experience with us. We make every effort to maintain high standards of timely and quality service delivery that Taj is known for and we are happy to note that we have been successful in achieving this during your stay.We sincerely thank you for recommending our property on Expedia and we look forward to welcome you back to The Gateway Hotel Marine Drive in the very near future. Warm Regards,Saneej Pottakkad

8/10 Good

Krishnakumar, Edmonton

Liked: Cleanliness
Stayed 17 nights in Nov 2022

2/10 Terrible

Padmanabhan

Travelled with family
Disliked: Amenities, property conditions & facilities
False ceiling/ AC DUCTS leaking, linen have holes, rude check in staff in night.
Stayed 1 night in Sep 2022
Response from The Gateway Hotel Marine Drive on 25 Sept 2022
Dear Mr. Padmanabhan,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.It is a matter of great concern for me and my team to realize that we could not live up in terms of deliverance.We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Dharmesh CariappaGeneral Manager

10/10 Excellent

Shankar, Edison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Jul 2022
Response from The Gateway Hotel Marine Drive on 26 Jul 2022
Dear Mr. Shankar, Greetings from The Gateway Hotel, Ernakulam!! At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times. Warm regards Dharmesh Cariappa General Manager

10/10 Excellent

Ambady

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Dharmesh Cariappa on 16 Jun 2022
Dear Mr. Ambady, Greetings from The Gateway Hotel, Ernakulam!! At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times. Warm regards Dharmesh Cariappa General Manager

10/10 Excellent

Merlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location. The outter infrastructure can be updated a little more maybe but overall very pleased
Stayed 9 nights in May 2022
Response from Dharmesh Cariappa on 14 Jun 2022
Dear Guest, Greetings from The Gateway Hotel, Ernakulam!! At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times. Warm regards Dharmesh Cariappa General Manager

2/10 Terrible

Giju

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the Money
Terrible hotel. Mould everywhere. Booked because of the TAJ brand, it’s some family business
Stayed 7 nights in May 2022
Response from Dharmesh Cariappa on 14 Jun 2022
Dear Mr. Mr. Giju, Greetings from The Gateway Hotel, Ernakulam!! At the outset I would like to thank you for your feedback on your recent stay at The Gateway Hotel Ernakulam. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the same. We have made a note of your feedback and regret any inconvenience caused. Let me assure you that we will certainly work on the feedback provided to the best of our abilities. Warm regards Dharmesh Cariappa General Manager

8/10 Good

Mohammed Najeeb

Travelled with family
Liked: Cleanliness, staff & service
Location is what this makes this property unique! However, post Covid-19, like many other properties, this too has jaded significantly compared to ~3 years ago..
Stayed 2 nights in May 2022
Response from Dharmesh Cariappa on 5 Jun 2022
Dear Guest, Greetings from The Gateway Hotel, Ernakulam!! At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times. Warm regards Dharmesh Cariappa General Manager

10/10 Excellent

Syriac

Stayed 1 night in May 2022

4/10 Poor

Sathish, Bengaluru

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In dining prices are extremely high and I have lodged a complaint with the GM. Post Covid don’t think the property has been maintained properly doesn’t give you the taj experience. Rooms need a complete renovation and it does not give value for the price paid.
Stayed 2 nights in May 2022
Response from Dharmesh Cariappa on 5 Jun 2022
Dear Mr. Sathish, Greetings from The Gateway Hotel, Ernakulam!! At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam. We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the same It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times. Warm regards Dharmesh Cariappa General Manager

4/10 Poor

anthony

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
the taj group is sailing downhill. The towels are a simple indicator. They are tired and old with no fluff are like those from a cheap swimming pool. I was giving the usual jibe about how I have been upgraded but having been to the hotel for many years room 102 - formally next to the old smoking room is not an upgrade by any means. but no point arguing. the restateurant was excellent and the service there was brilliant.There was a waiter called Gobin who was so helpful. The only reason i did not cancel my current booking this weekend was because of him. Hopefully they will provide me with newer towels not the ones from 1982. The tv and IT guys were excellent. The room service excellent. But the rooms are looking dated with tired repaint jobs everywhere. The shower was awful but hope a better room tomorrow will fix that. However the room was very clean which is very important. Actually this hotel is better than the taj malabar which i staid at earlier this week but it is more to do with the staff. In conclusion for the price which is very reasonable and the location and cleanliness all good. and would recommend. [The Malabar -no]
Stayed 1 night in May 2022
Response from Dharmesh Cariappa on 14 Jun 2022
Dear Mr. Mann, Greetings from The Gateway Hotel, Ernakulam!! At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam. We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the same It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times. Warm regards Dharmesh Cariappa General Manager

6/10 Okay

Roy

Mediocre standard of Gateway not befitting Taj
As a Hotels.com booking I got level 2 and twin beds. I requested higher level and a ki G or queen size bed but was refused. I'm certain I would have got it if I had made a direct booking. The room and the bed were of mediocre standard. The television had burnouts along the margins. The first night was noisy with neighbors singing and baby crying. The extension room that I got was not sound proof.
Stayed 3 nights in Apr 2022
Response from Dharmesh Cariappa on 5 Jun 2022
Dear Mr. Roy, Greetings from The Gateway Hotel, Ernakulam!! At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam. We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the same It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times. Warm regards Dharmesh Cariappa General Manager

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location. Rooms basic but clean.
Stayed 1 night in Mar 2022