Dear Mr Janardhanan we are very happy and thankful to you for writing this review, it is great pleasure moment for us when we understand that we could make you as our happy guest hoping to see you again

Dear sir Thank you very much n for writing the review , and many thanks for dropping good feedback we assure you that we will do all our efforts to keep the standards

Dear sir Thank you very much for being with us as our valued guest, we are more than happy to understand that your stay was comfortable , many thanks for writing the review like this . hope you will choose to stay with again , please also suggest your friends our hotel to stay

Dear sir we really apologies for the issues, happened to you during the stay with us , we suggest you to inform us immediately we can take necessary actions , we have very professional pest control system , as you know in Cochin we are surrounded with lot of buildings winch do not have these kind of strong controls , is also affecting us , but in case if you find problem with mosquito we can give repellent for room for any of the issues you have mentioned here we could have solved immediately if you inform us then and there as we have a dedicated service team

thank you sir

Dear sir thank you very much for staying with The Dunes Cochin , and thus give us a chance to serve, we are very happy to understand that you are happy with our service and facilities , looking forward to see you again

Dear sir Thank you very much for taking time to write the review, we are very happy to understand that we could meet your expectations, look forward to see you again

Dear sir we apologize for not meeting your expectations, we always believe how important is to make the guest happy , we have already taken care to do the changes

Dear sir Thank you very much for choosing The Dunes Cochin for your stay , also thank you for taking time to write this review, we have already rectified the wifi- issues, now it is working good, lot of value additions were introduced, now we are sure that you feel definitely comfortable with us

Dear sir we are really sorry to hear this , but very happy to inform you that we have overcomes that situation, we have taken serious actions against his kind of staff, now we do have total new team , the issues in the mirrors been rectified, now this is totally guest friendly place, please do come and stay again once more

Dear sir many thanks for writing the review and giving us good support looking forward to host you and your friends again

Dear sir it is with pleasure for us to understand that we could make one more guest happy during the stay , Thank you very much for the feed back and thus giving us enough mental strength by giving us this kind of motivational feed back

Dear sir Thank you very much for giving 8 points out of 10 and thus rate us good , we are very happy to understand that your stay was comfortable , hoping to see you again

thank you very much for choosing to stay with The Dunes Cochin for your stay , we hope your stay comfortable , looking forward to see you again

Dear sir we really apologize for the mistake , we will make sure that such things not repeating with us any more regards T J SINSON GENERAL MANAGER

Dear Ranjive, Thank you for taking the time to review The Dunes Cochin. I am sorry to hear of your most recent experience with us. I would like to clarify some points, because you have not explained everything, now it’s my responsibility. While doing the check-in procedure, you have refused to produce identity proof and informed that it’s locked in Thiruvalla, Hotel Club-7 room, locker and you have clearly told that no chance to submit the documents. Thanks for the words which your brother used to our staff over phone, shameful to mention the words over hear. Foreign nationalities need to produce Passport and Visa while doing the check in procedure; these instructions are given by the authorities and internationally followed. Guidelines and instructions given by the government authorities will be followed strictly. Not commenting on police because we have already shown the document to you which given by the local police. If others are manipulating the government rules we will not be able to take responsibilities. Thanks again for your review and we hope to welcome you in the future. Warm Regards, Sarath Chandran Front Office Manager The Dunes Hotels

Dear sir Many thanks for for giving us an opportunity to serve you , Thank you very much for giving us a food feed back

Dear sir really sorry for the difficulties, we have changed the people and changed the infrastructure , now with confidence we can say this is totally a professional team , please do visit us again

Dear sir we are very thankful to you for choosing to stay with The Dunes Cochin for your stay , we have seriously taken care of the issues and done the needful we can assure more efficient service to you during the next visit