Exterior

Reviews of Homewood Suites by Hilton Allentown-Bethlehem Airport

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 414 out of 763 reviews" "
Rating 8 - Good. 192 out of 763 reviews" "
Rating 6 - Okay. 71 out of 763 reviews" "
Rating 4 - Poor. 34 out of 763 reviews" "
Rating 2 - Terrible. 52 out of 763 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Michael, we're thrilled to know that your stay at Homewood Suites by Hilton Allentown-Bethlehem Airport delivered the experience you were hoping for! We value your support and appreciate you choosing us for your travels. We eagerly look forward to your next visit!

2/10 Terrible

Amy

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
We appreciate your feedback, Amy.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 Terrible

Samantha

Travelled with family
Liked: Staff & service
We weren’t given our requested room type and didn’t have enough beds or blankets in the room. We were kept awake until extremely late by noisy neighbors and staff slamming the laundry door next to our room every 2 minutes. Complained multiple times and asked for a room swap, but they were full.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Samantha, we deeply regret to learn about the unfortunate experience you faced concerning your room allocation and disruption from noise. Our team strives to offer the best possible stay, and your comfort is pivotal to us. We assure you that we take concerns such as yours seriously and use them as a way to refine our approach. We hope for another chance to host you in the future to provide an improved experience.

8/10 Good

Richard Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room, we booked the king 1 bedroom with a pull out couch. The bedroom had a door to close off the living room and kitchen. Kitchen supplies were sparse but doable for my family of four. Dated but clean hotel. Great shower pressure.
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Feb 2024
Richard, it's terrific to hear that the spacious room and efficient layout at Homewood Suites by Hilton Allentown-Bethlehem Airport met your expectations. We're glad the cleanliness and great pressure in the shower added value to your stay. We acknowledge your feedback on the kitchen supplies and the overall aesthetics. Your comments help us in our continuous pursuit of improving our guest experience. We're looking forward to welcoming you and your family back for another enjoyable stay.

8/10 Good

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained hotel. Nice room comfy beds and nice staff.
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Richard, thanks for sharing your impressions of Homewood Suites by Hilton Allentown-Bethlehem Airport. It's heartening to hear that you appreciated our well-kept premises, comfortable rooms, cozy beddings and accommodating team members. We hope to see you return in the future for more enjoyable stays.

10/10 Excellent

Jalieska

Liked: Property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Jalieska, thanks for sharing your succinct yet positive feedback. It's wonderful to hear that Homewood Suites by Hilton Allentown-Bethlehem Airport met your expectations. We look forward to providing the same quality experience on your next visit. Safe travels.

10/10 Excellent

Fernando

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Melanie on 1 Feb 2024
Thank you!

8/10 Good

Jeffrey, Reston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been a favorite of ours in the area for a long time. Has always been very nice with great rooms/space and clean and quiet. Lately the hotel could use some TLC as some upgrades and repairs would go long way. Staffing and setup of the free breakfast has not kept up to previous standards, though I would still recommend the hotel.
Stayed 2 nights in Dec 2023
Response from Hotel Team on 1 Feb 2024
Thank you for your review! We appreciate your feedback and take your comments very seriously! We hope to see you again soon!

2/10 Terrible

richard

Stayed 1 night in Jan 2024
Response from Hotel Team on 1 Feb 2024
We do apologize it appears you didn't enjoy your stay! Please reach out to us directly so that we can try to rectify this for you!

10/10 Excellent

Noel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Melanie on 1 Feb 2024
Thank you!

8/10 Good

VICTOR R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melanie on 1 Feb 2024
Thank you!

10/10 Excellent

Marisa

Stayed 1 night in Jan 2024
Response from Customer Service on 3 Feb 2024
Thanks for the perfect rating, Marisa!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Homewood Suites by Hilton Allentown-Bethlehem Airport.Have a wonderful day!

2/10 Terrible

Sean

Stayed 1 night in Jan 2024
Response from Hotel Team on 1 Feb 2024
We do apologize it appears you didn't enjoy your stay! Please reach out to us directly so that we can try to rectify this for you!

10/10 Excellent

LILI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melanie on 1 Feb 2024
Thank you!

10/10 Excellent

Karen

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Melanie on 1 Feb 2024
Thank you!

6/10 Okay

MD

Liked: Cleanliness, staff & service, amenities
Hotel was nice and the free breakfast was a great feature. The 2nd door key didn’t work despite being rebooted… and happened to our friends too. Other than that, this is perfect for a short stay
Stayed 2 nights in Dec 2023
Response from Melanie on 18 Dec 2023
Thank you for staying with us! We are getting a new key system January 2nd! Come back and see us again soon!

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place,staff was attentive and friendly especially breakfast staff Room was large Long walk to elevator wish it was closer next time we'll request a room closer
Stayed 2 nights in Dec 2023
Response from Melanie on 18 Dec 2023
Thank you for staying with us! We can't wait to Welcome you Home Again!

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Melanie on 18 Dec 2023
Thank you for staying with us! We can't wait to Welcome You Home Again Soon!

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service
The property could use some updating and could have been a little cleaner. The staff was friendly and the welcome reception they have on Wednesday night was nice.
Stayed 3 nights in Dec 2023
Response from Hotel Team on 18 Dec 2023
Thank you for staying with us! We hope you enjoyed your stay!

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Travel
Both coffee containers are emoty for the 830 breakfast. Carpet hallways are dirty. No toilet paper in the lobby bathrooms. Staff made aware and immediately tried to correct the situations
Stayed 1 night in Dec 2023
Response from Hotel Team on 18 Dec 2023
Thank you for staying with us! We are terribly sorry for the inconveniences you experienced, although thankful the team tried to correct the situations immediately. We do hope you come back to see us again soon!

10/10 Excellent

Jane

Travelled with family
Stayed 1 night in Dec 2023
Response from Melanie on 18 Dec 2023
Thank you for your review! We look forward to Welcoming You Home Again Soon!

2/10 Terrible

John

Stayed 2 nights in Dec 2023
Response from Hotel Team on 18 Dec 2023
Thank you for your review. We would appreciate the opportunity to learn more about your experience. Please reach out to us privately to discuss.

4/10 Poor

Nina, Somerville

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Overall my experience it was very average and I would not recommend this hotel to any of my associates. I also would like to say that the breakfast was unsatisfactory.
Stayed 4 nights in Nov 2023
Response from Assistant General Manager on 5 Dec 2023
Hello Nina,I apologize for the unsatisfactory experience you had here during your stay. & the issues noted will be addressed with the appropriate staff. Thank you for your feedback to help us grow as a team.

10/10 Excellent

Victoria

Travelled with family
The staff were amazing, the suite was extremely nice. The only con was the noise at night ( cars racing, loud music from cars parked behind the strip mall adjacent to the hotel). The breakfast was very good. I would definitely book again to visit family in the area.
Stayed 4 nights in Nov 2023
Response from Melanie on 18 Dec 2023
Thank you for staying with us! We hope you enjoyed your stay!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 22 Nov 2023
Thank you so much.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on 22 Nov 2023
Thank you for the positive feedback!

6/10 Okay

Christina

Stayed 1 night in Oct 2023
Response from Assistant General Manager on 22 Nov 2023
Thank you for the feedback.

10/10 Excellent

Naylani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot lots to do
Stayed 1 night in Oct 2023
Response from Assistant General Manager on 17 Oct 2023
Thank you so much for the positive feedback.

8/10 Good

Patrice

Stayed 2 nights in Oct 2023
Response from Melanie on 6 Nov 2023
Thank you!

10/10 Excellent

Glenn

Stayed 1 night in Sep 2023
Response from Assistant General Manager on 31 Oct 2023
Thank you so much for the positive rating!

8/10 Good

anthony

Travelled with partner
Liked: Amenities
Room card keys kept on failing. Had to o replace the cards twice. Not good.
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on 12 Oct 2023
We are so sorry you experienced key issues. We hope you return for a better experience.

6/10 Okay

TRUDY, Chesterfield

Stayed 1 night in Sep 2023
Response from Assistant General Manager on 12 Oct 2023
Thank you for the rating!

8/10 Good

Virginia

Stayed 1 night in Sep 2023
Response from Assistant General Manager on 12 Oct 2023
Thank you for the rating!

10/10 Excellent

Susan

Stayed 1 night in Sep 2023
Response from Assistant General Manager on 12 Oct 2023
Thank you for the rating!

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and quiet. Occasional air planes from the nearby airport but it was hardly noticeable.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 12 Oct 2023
Thank you so much for the positive feedback. We hope to see you again!

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the people who stayed there were friendly as well! The only thing to complain was the malfunction of the carbon monoxide detector... we heard the alarm as we arrived and the front desk staff was trying to fix it... it ran off as an "error"... could be a false-positive alarm but the front desk staff had to check if it was a true-positive or false-positive alarm so it took us a little while to check in... got to have that fixed!
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on 12 Oct 2023
We appreciate the feedback and hope you return soon!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful
Stayed 4 nights in Aug 2023
Response from Assistant General Manager on 12 Oct 2023
Thank you so much for the positive feedback.

8/10 Good

Jacob

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Staff was friendly and helpful, and despite a few minor cosmetic issues in our room (inside door handle fell off, towel hook fell off wall, security cards were hit or miss in some areas), the space was clean and very comfortable for our weekend stay. Common areas were well-lit and inviting, and the breakfast was good. Proximity to Wegmans was an added bonus!
Response from Assistant General Manager on 12 Oct 2023
Thank you so much for the feedback. We do hope you return soon!

8/10 Good

Herbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We booked a 4 night stay at this hotel for a family of 4. Our room was clean. The sheets and towels were clean. The kitchen had the utensils needed for cooking. The toiletries were in those " attached to the wall refillable pumps' that were eco-friendly. Front desk was very accommodating as to our questions and requests for iron, extra towels and toilet paper. Shout out to Nick and Tianali who were very friendly and helpful. Breakfast was okay, the usual hotel food fare. Dining area is very well maintained and clean. Indoor pool was fine as well, and the deepest height is 4 feet 6 inches, which was very convenient for my children who are non-swimmers! The only issue we had was the spotty WiFi connection at times and our newly issued key cards did not work. But was easily resolved by front desk. Overall, very good stay at this hotel!
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 12 Oct 2023
Thank you so much for the positive feedback. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Violeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Aug 2023
Response from Assistant General Manager on 12 Oct 2023
Thank you so much for your feedback.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great but we had no forks in our room, a broken glass in our dishwasher and I was surprised to find no hair dryer in our room
Stayed 1 night in Aug 2023

2/10 Terrible

Sajjad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience ever
We went to PA to celebrate my son’s birthday. We had fun outside that hotel. Staying at that hotel was nightmare for us. Beginning with their room keys. Keys never worked at any of their doors. Had to make millions trips to front desk to change keys. They kept saying IT issues. Did not get a single house keeping service over our stay even though we requested for it. Also requested for extra duvet because there was none in the room. Had to go and grab it myself. Front desk employee Nick was rude enough. Working in Hilton property they need to be little bit more friendly but being rude isn’t acceptable from hotel employee. Breakfast wasn’t bad
Stayed 3 nights in Jul 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the two bedroom suite. It was convenient for our family of six. We used the barbecue grill, the pool and had breakfast. The breakfast was plentiful but the staff seemed to want to clean it up early. In the end they brought it back out. The barbecue grill was adequate. One did not work at all and the other one only lit in the back but we were able to cook our food. The two bedrooms was not equipped for people who actually wanted to use the kitchen. There were no cooking utensils or serving utensils, silverware for three, dishes for four, glasses for three. But after a phone call they brought us more. Fortunately I had prepared all my food ahead of time so I didn't need a sharp knife or a pan. Overall it was a nice day. The rooms are pretty nice for the price.
Stayed 2 nights in Jul 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities
The hotel is clean and safe. Only issue was key card was so hard to opening door.
Stayed 1 night in Jul 2023

4/10 Poor

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Lashica

Liked: Cleanliness
Fkutiu

2/10 Terrible

Eduardo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No a Hilton
So hard to believe that I was in a Hilton hotel. The bathroom was disgusting, mold in the bathtub and towels hangers were looser from the wall. Spider webs on the night stand. Bedding set for the sofabed was very smelly. I didn't leave the hotel because it was closed to midnight and I have to take a flight next day early in the morning. We are Hilton honors clients and we paid $265.00 for a motel . That is the way I see it. In the morning desk person asked how was my experience I tried to tell her and she say we are working on that. Very disappointed.
Stayed 1 night in Jun 2023

10/10 Excellent

Ivette

Great service great room will stay there again
Stayed 4 nights in Jun 2023

2/10 Terrible

SHARKIRA

Stayed 2 nights in Jun 2023

10/10 Excellent

Steph

Stayed 1 night in Jun 2023