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Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
2679 NC-24, Warsaw, NC

Reviews

6.2
Rating 10 - Excellent. 37 out of 242 reviews" "
Rating 8 - Good. 64 out of 242 reviews" "
Rating 6 - Okay. 58 out of 242 reviews" "
Rating 4 - Poor. 44 out of 242 reviews" "
Rating 2 - Terrible. 39 out of 242 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Timmithy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was under renovations flooring was new but installed incorrectly, windows painted over, headboards missing, room was dirty, window sill covered in bugs, smoke detector wires sticking out of wall no detector in place, no tv remote but didn’t have any cable or antenna hooked to tv anyway, used mattress in hallway, outside parking lot in disrepair, toilet wouldn’t flush just to name a few things. We booked a 5 night stay and arrived at 230am left and requested a refund at 10am. Would have left immediately but drove 18 hours to get there. Place may be nice when finished it appeared to have been closed for a long time but shouldn’t be taking customers yet. I did receive a partial refund within a few hours on my card so that was a plus..
Stayed 5 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020

6/10 Okay

Taylor

Liked: Staff & service
It’s okay!
I believe they’re renovating, as I saw a lot of uncompleted construction. Check in was quick and easy, my room was not the best but it did the job, and Joanna (the lady that checked me out) was very sweet! The only things I would change is the blanket...it felt more like a sheet so I brought an extra blanket from home. Lastly, we had a smoking room...but no ashtray was provided.😅
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Make it your last option
They were remodeling which I didn’t know so there was stuff all over the car port and outside my room window. Piles of sinks, counters, lamps etc. The employees were super sweet though. I don’t think I would visit again unless I couldn’t find another room. It was loud and by that I mean you could hear EVERYTHING inside your room. Everything echoed. The halls were narrow and had low ceiling which caused the echoing. I’m guessing the ceilings were maybe 7 or 8 feet tall. The beds were ok though. Not much lighting in the bathrooms but the mirror lights were pretty. The exhaust fans in the restrooms didn’t have covers on them so wires were exposed. I had 3 total rooms and they’re all the same. My reservations were so messed up and maybe that’s why I didn’t get all my nights stays. I’ll be contacting HOTELS.com about them.
Stayed 7 nights in Jul 2020
Response from joanna on 21 Jul 2020
Dear Valued Guest We are very sadden that you did not enjoy your stay with us. We are currently undergoing renovations to the property to make our guest stays most relaxing and enjoyable. Please come back and for another visit allow us to show you comfort at it's very best.

2/10 Terrible

Alexandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ad hotel
That hotel should not be represented by Hotels.com It is very bad and they also were overbooked so we actually stayed in a different hotel thank god
Stayed 2 nights in Jul 2020
Response from Guest Relations on 17 Jul 2020
Dear Alexandra, We appreciate your feedback and apologize that we couldn't host you. Unfortunately, during the busy time of your reservation, our hotel was overbooked. We sincerely apologize for this, and though it is not typical, it does occur on occasion due to cancelations and system errors. In the future, we hope to improve your impression of our property and would love to show you just how great a stay with us can be.

4/10 Poor

Best

Disliked: Amenities, property conditions & facilities
The hotel was being remodeled and the smell of paint was strong.
Stayed 1 night in Jul 2020
Response from General Manager on 14 Jul 2020
Thank you for reaching out. Our apologies for any disturbance with the remodeling. We have some wonderful things in the works and we hope you liked what you saw at least. We would love to have you back and we wish you the best ahead.

8/10 Good

Robert

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
the place was under renovation, and quite a mess. BUT the room I had was great.
Stayed 2 nights in Jun 2020
Response from joanna on 21 Jul 2020
Dear Value Guest thank you for allowing us to serve your lodging needs, however we do apologize for any concerns with the property as we are currently under going renovations to the property . We invite you to come again when our renovations are completed and allow us to show off the beauty of the property and hospitality at it's very best.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They doing construction work in yjr lobby and dust was everywhere the workers had on mask. The worler turnrd on a fan and put dust all over me.the cahier gave me a smokers room with out asking. And when i pulled back the blanket there was a wash clothe in the bed
Stayed 1 night in Feb 2020
Response from Front Desk on 23 Mar 2020
Dear Guest, Thank you for your feedback for America's Best value Inn. We will address your concerns at our next meeting and make sure this matter is resolved. We look forward to seeing you in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Mar 2020
Response from Front Desk on 16 Mar 2020
Dear Guest, Thank you for your feedback for America's best Value Inn. We look forward to seeing you again in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room not so clean, property under renovation a mess, friendly staff.
Stayed 2 nights in Mar 2020
Response from Front Desk on 9 Mar 2020
Dear Guest, Thank you for your feedback for America's Best Value Inn. We look forward to your visit in the future.

6/10 Okay

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Front desk on 4 Mar 2020
Thank you for your feedback for America's Best Value Inn. We look forward to your stay in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Front Desk on 4 Mar 2020
Dear Guest, Thank you for your feedback and stay at America's Best value Inn. We look forward to your stay in the future.

4/10 Poor

Lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No way
Wouldn’t do it again! SMELLY, dated, felt uncomfortable because of location
Stayed 1 night in Feb 2020
Response from Front Desk on 4 Mar 2020
Dear guest, Thank you for your feedback and stay with us. Hope you will reconsider and give us another change in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dusty bugs I would not stay there again needs exterminating needs dust Polish
Stayed 4 nights in Jan 2020
Response from Front Desk on 4 Mar 2020
Dear Guest, Thank you for your feedback at America's Best value Inn. Look forward to your stay in the near future.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be remodeled bad and I mean bad. No elevator they put us in a smoking room when clearly I requested for nonsmoking room. Their was roaches oh my God I dont do any roaches bugs rats or etc. We had to lysol everything down. U can rent rooms by the hour which me it was other type of traffic coming in if u know what i mean. We was in the area to see family that we haven't seen in about 3 years and love my stay with them but hotel was awful and we didnt have breakfast either cause we didnt trust it. Someone if they care need to close it down for remodeled. Last but not least floors are even sinking so please be careful just awful we check out Sunday at 2:30 in morning
Stayed 2 nights in Jan 2020
Response from Front Desk Manager on 13 Jan 2020
Dear Guest, Thank you for your feedback with America's Best Value Inn. I apology for your stay being less than desirable. We are in the process of remodeling. I hope you will consider and give us another chance, I'm sure we will do better next time.

8/10 Good

Precious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front desk Manager on 5 Jan 2020
Dear Guest, Thank you for your feedback at ABVI. We look forward to your stay in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020
Response from Front Desk Manager on 5 Jan 2020
Dear guest, Thank you for your feedback at America's Best Value Inn. We look forward to seeing you in the future.

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Front desk Manager on 29 Dec 2019
Dear Guest, Thank you for your feedback for ABVI. We look forward to your visit in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My trip was good Everything was good I will be back
Stayed 1 night in Dec 2019
Response from Front Desk Manager on 24 Dec 2019
Dear Guest, Thank you for your feedback for ABVI. We look forward to your visit in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay but this is the second time i had trouble checking in. My wife had to call hotel.com to get the reservation straight
Stayed 1 night in Dec 2019
Response from Front desk Manager on 23 Dec 2019
Dear Guest, Thank you for your feedback with America's Best Value Inn. We look forward to seeing you in the future.

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
The bed was comfortable, but the room smelled of cheap perfume and the bathroom was clean but in quite poor conditions.
Stayed 1 night in Dec 2019
Response from Front Desk Manager on 10 Dec 2019
Dear Guest, Thank you for your feedback for ABVI. We look forward to seeing you in the future.

8/10 Good

Robert

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Nov 2019
Response from Front Desk Manager on 3 Dec 2019
Dear Guest, Thank you for your feedback for ABVI. We look forward to seeing you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Front Desk Manager on 2 Dec 2019
Dear Guest, Thank you for your feedback for ABVI. We look forward to your visit in the future.

8/10 Good

roger w

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019
Response from Front Desk Manager on 2 Dec 2019
Dear Guest, Thank you for staying with ABVI. We look forward to seeing you in the future.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Front Desk Manager on 2 Dec 2019
Dear Guest, Thank you for staying with ABVI and your feedback. We look forward for you visiting with us in the near future.

4/10 Poor

Tena

Travelled with group
Disliked: Staff & service
Stayed 3 nights in Nov 2019
Response from Front Desk Manager on 17 Nov 2019
Dear Guest, Thank you for your feedback for ABVI. We appreciate your business and hope to see you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Front Desk Manager on 4 Nov 2019
Dear Guest, Thank you for your feedback. We look forward to seeing you again.

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019
Response from Front Desk Manager on 28 Oct 2019
Dear Guest, Thank you for your feedback and review on our property.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I sent my daughter there, to help break up her driving, and she reported it w was dirty.
Stayed 1 night in Oct 2019
Response from Front desk Manager on 28 Oct 2019
Dear Guest, Thank you for taking the time in leaving us a review and feedback on our property. We sincerely apologize for disappointments . We have shared your review with our Housekeeping team and it will be reviewed with the appropriate members. We really appreciate your feedback which helps us continue to improve our service. I certain we will do better next time if you give us another try.

4/10 Poor

Guadalupe

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Got to the property rang the bell at front desk waited more then ten minutes no one was there. Also in the room bathroom walls wasn't clean low maintenance in the bathroom with mildew the bathroom door didn't close properly the refrigerator had a bad smell the ice box was fill of ice, on Friday i mentioned to the housekeeper to leave extra towels they left the towels didn't clean the room at all. I put the room sign for maid service. I wont go back to that hotel at all.
Stayed 2 nights in Oct 2019
Response from Front Desk Manager on 20 Oct 2019
Dear Guest, Thank you for your feedback. Sorry you had a bad experience. Our goal is to provide every guest with an impressionable visit. If you give us another try I'm sure we will do better next time.

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel of all my life, dirty, there is no telephone signal or internet.
Stayed 1 night in Oct 2019
Response from Front desk Manager on 17 Oct 2019
Dear Guest Thanks for sharing your feedback. We are sorry to hear you didn't have a great experience. We take your feedback seriously and hope you'll give us another chance.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
for the price it was good, location was good for us as we were attending a wedding. Towels were a tad dingy, we had to switch rooms due to the smoke smell
Stayed 2 nights in Oct 2019
Response from Front Desk Manager on 17 Oct 2019
Dear Guest Thank you for your feedback. Our goal is to satisfy our customer's thank you for bringing the towels and the smoke smell to our attention it will be address in our monthly meeting and we hope to see you in the near future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It is the only hotel in the area, so a great business opportunity would be to build some competition. The property needs some work, but the staff was very nice. We got in very late and the room situation was messed up, so our room was not very clean.
Stayed 1 night in Sep 2019
Response from Front desk Manager on 7 Oct 2019
Dear Guest, Thank you for your feedback. We apologize for your inconvenience, we strive for satisfaction to all guest. We promise you it will be better next time you arrive.

4/10 Poor

B

Business traveller, Travelled with partner
Disliked: Cleanliness
No elevator...lugging luggage upstairs with bad knees. Would never consider staying here again.
Stayed 1 night in Sep 2019
Response from Front Desk Manager on 2 Oct 2019
Dear guest, Thank you for your feedback. I'm sorry for the inconvenience. We strive to please all our guest, please give us another try and I'm sure we will do better next time.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, off the bathroom dirty, the room have a moldy smell so i switch rooms the same Scenario, i had to sleep in my clothes it was so nasty. I wil never use this site again.
Stayed 1 night in Sep 2019

6/10 Okay

Jacqueline

Stayed 1 night in Sep 2019

4/10 Poor

April

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Book at Your Own Risk
Well, let me start by saying stay away if you can. The entire building smells. The front desk 'lost' one of the reservations - blamed it on the website even though we had both confirmation numbers. The rooms were barely clean, beds uncomfortable, temperature was barely tolerable in either room, mold in the bathrooms, even the picture in one of the rooms had mold! If the area had had another two rooms available, we would have been gone I promise you. Never been so glad to check out of a hotel.
Stayed 2 nights in Sep 2019
Response from Front desk Manager on 17 Sept 2019
Dear guest, I sincerely apologize that we were not able to meet, let alone exceed your expectations at out hotel. We take all feedback and comments very seriously. I appreciate you taking the time to provide us with your comments and I will have scheduled staff meeting to see where we could have possibly gone wrong and figure out how we can avoid this problem in the future. I truly hope that your feedback can help make us a better property in the near future.

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019
Response from Front Desk Manager on 16 Sept 2019
Dear Guest, Thank you for your feedback at ABVI. We value our customer satisfaction. Hope you will visit with us in the near future.

6/10 Okay

Verified traveller

Liked: Staff & service
Location was great, could use some upgrading, more amenities and little more cleaning
Stayed 2 nights in Sep 2019
Response from Front Desk Manager on 16 Sept 2019
Dear Guest, Thank you for your feedback here at ABVI. Satisfying our guest is our main priority. Hope you will revisit us in the near future.

4/10 Poor

Bee

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very bad when the toilet was clogged with crap.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite place to stay for traveling or business or just family fun. Very affordable and walking distance to five places yo eat.
Stayed 3 nights in Aug 2019
Response from Front desk Manager on 3 Sept 2019
Thank you for your feedback. Customers satisfaction is our goal here at America's Best value Inn. We hope to see you again in the near future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay
I fell in the bathroom and reported it to the front desk. No one called to say sorry or are you doing good or nothing. The manager didn’t act concerned it was like she didn’t even care. I will never stay there again the flies were terrible and the hotel had and odor.
Stayed 3 nights in Jun 2019
Response from Front Desk Manager on 21 Aug 2019
Thank you for your feedback. We strive to make our customers happy. Hope you will give us another try.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and quiet place to stay and relax. Parking and restaurants in walking distance.
Stayed 3 nights in Aug 2019
Response from Front Desk Manager on 19 Aug 2019
Thank you for your feedback. We look forward seeing you in the near future.

6/10 Okay

Jennifer

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2019
Response from Front Desk Manager on 13 Aug 2019
Thank you for your feedback. We look forward to you next visit at ABVI.

10/10 Excellent

Fog, 28681

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place to stay. Enjoy the staff at my beginning and exit.
Stayed 2 nights in Aug 2019
Response from front desk Manager on 12 Aug 2019
Thank you for your feedback... We look forward to seeing you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Front desk Manager on 8 Aug 2019
Thank you for your feedback for America's Best value Inn. Customer's like you is what makes our hotel.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Front Desk Manager on 7 Aug 2019
Thank you for your feedback.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
The sofa was worn and there were stains in the shower. I liked that the served breakfast and there were no bugs. The sheets aeemed to be clean and the people were friendly.
Stayed 1 night in Jul 2019
Response from Front desk Manager on 5 Aug 2019
Dear value customers, Thank you for your feedback. Our customers satisfaction is very important to us. We are in the process of doing some upgrading. Look forward to seeing you in the near future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Wanted to charge $15 for 9 minutes early check in. So I waited 9 minutes. This is a sad place!
Stayed 2 nights in Jul 2019
Response from Front Desk Manager on 29 Jul 2019
Thank you for taking the time to provide us with your feedback. I'm sorry that we let you down. It's through your feedback that we are able to improve our property. Rest assured your comments will be shared and discussed with our team.

2/10 Terrible

Guest

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Found living bed bugs on mattress pad and multiple areas of dark staining where the bugs had tracked. The desk clerk stated there were other reports of bugs as he put on his rubber gloves to go clean the area. The Expedia rep did confirm he heard the clerk say that others had seen and reported bed bugs. I was on the phone with a Expedia rep attempting to get a refund, we left. I wish there was a section to post the pictures. The lights in the drive up area were all out. Very dark at night. This property needs much repair. We had no where to stay, we kept driving to our destination.
Stayed 1 night in Jul 2019
Response from Front Desk Manager on 29 Jul 2019
We appreciate your constructive feedback. We are saddened that you did not have a great visit with us We are investigating your issues.. We will note your concerns and it is our hope that you will visit us again so we can deliver you the great experience with us in the future. Cheers.