Ratings based on 2,081 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from near Columbus Ohio

Great location for a Cavs game

Posted 03-Dec-2016
Best location for an overnight stay for a Cavs game. Literally across the street. Rooms are basic. Beds are comfy. Room was clean. And a nice buffet breakfast is available. No frills. But the basics and a comfy bed.
5out of 5
by A verified traveller from US

Downtown Cleveland Ohio

Posted 29-Nov-2016
Booked for stay to go to Browns Game. It was completely hassle free. Check in was a breeze Valet was very helpful. Hotel was nice but the staff made it all worth while. Everyone was so helpful and acommadating. A joyful experience 🤓👍
5out of 5
by A verified traveller from US

AMAZING SERVICE

Posted 26-Nov-2016
Pros: ABSOLUTELY EVERYTHING
Cons: PARKING..lol...NOT THE HOTEL FAULT
Location: WENT to GAme, Akron and rock and roll Hall of fame
FIRST TIME IN CLEVELAND....WANTED TO SWITCH ROOMS TO BE ACROSS FROM Q..ACCOMADATING AND VERY VERY FRIENDLY STAFF...
4out of 5
by A verified traveller from US

Nice place to stay

Posted 22-Nov-2016
The valet was convenient. Staff was nice and breakfast buffet was excellent.
2out of 5
by A verified traveller from US

Nice hotel for the price.

Posted 21-Nov-2016
My problem was the bugs in the lobby..the one staff at the deck was rude.. That will be the time I stay there..
Comment from Hotel Management
26-Nov-2016 by Stacy, Hotel Management
We are sorry you were not satisfied with the condition of the hotel. We would appreciate the opportunity to discuss your stay further. We invite you to contact us directly.
4out of 5
by A verified traveller from Rochester, NY

Nice

Posted 21-Nov-2016
Room location was overlooking a roof and valet took forever. Wish they included a continental breakfast. Also, the hotel could stand a little remodeling.
4out of 5
by A verified traveller from US

Hotel is close to the Q Arena

Posted 20-Nov-2016
Staff was helpful and speedy check in...room was clean and bed was great...love all the pillows
4out of 5
by A verified traveller from US

Great location

Posted 18-Nov-2016
Hotel was right across from Quicken Loans Arena. Very close to the baseball field. Many restaurants were close by. Everything else was walking distance. I didn't even need to rent a car.
5out of 5
by A verified traveller from US

Very convenient location

Posted 15-Nov-2016
Great valet service! Prompt check in! Would definitely stay again!
3out of 5
by A verified traveller from US

Nice hotel but bad location

Posted 14-Nov-2016
We arrived about 10:00 pm at night and were very disappointed to find that all roads leading to our hotel entrance were completely blocked by police directing traffic away from an event that had taken place at the Q. This forced us to have to circle the area for 20 minutes before we could finally get through. We were tired from a long day and just wanted to get to the hotel and relax but this was not possible. After visiting friends in the area the next night, we went through the exact same thing. This will keep us from staying in this location in the future.