Ratings based on 1,911 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel convenient to downtown

Posted 07-Feb-2016
Overall a good hotel - was clean and the staff was very nice, and was near everything downtown. Breakfast was not included, however, and seemed a bit overpriced for what was offered.
3 out of 5
Recommended
for Everyone
by A verified traveller from B, Port Washington, Ohio

Room & staff was great!

Posted 01-Feb-2016
Valet parking was a nightmare! After over an hour wait we had to walk to the parking garage & walk all levels until we found our car& was charged for valet parking. Ridiculous!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 30-Jan-2016
Awesome hotel downtown accessible to many restaurants and music venues
3 out of 5
Recommended
for Everyone
by A verified traveller

The Staff was very Rude

Posted 28-Jan-2016
A Hidden $100.00 was Not Cool & The Staff was very Rude About it.
3 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Great location for a sports fan

Posted 27-Jan-2016
Pros: Very convenient to where I wanted to go. Valet parking available- clean, comfortable rooms
Cons: Restaurant staff needs some guidance improving service- speed, attentiveness. They have the opportunity to have a 4 star place with some help.
Location: Across from Quicken Loan arena- Sports, concerts, conventions Walking distance to casino and Progressive Field
My first impression ? Valets are very nice but too many cars to park for two people. Rooms are comfortable and clean. Front staff friendly Restaurant staff needs more guidance on how to organize their orders, keep the guests moving along, generally paying attention to their jobs. I was disappointed the staff commented several times that as an Expedia customer I was not entitled to certain amenities. I didn't ask for these so no reason to make it a negative.
3 out of 5
Recommended
for Everyone
by A verified traveller from Dayton, OH

Posted 27-Jan-2016
Pros: We liked being right across the street from Quicken Loans Arens as we had tickets to a Cavaliers game. We also liked walking to the Casino.
Cons: The breakfast was terrible! The price of $13.99 made it even worse! I did not know beforehand that it was valet parking ONLY!
Location: Great location. Walking distance to many activities and restaurants!
thenperson who checked us in was exremely friendly. The valet service was very helpful.
3 out of 5
by A verified traveller from cleveland

Good location but hotel not very clean

Posted 25-Jan-2016
As soon as we got into our room we noticed a large stain on the comforter. We immediately called room services and they did come and change it and compt us two breakfast buffets which was very nice. Overall hotel seems old and needs a good cleaning. I guess the nasty stain ruined my feelings on the hotel.
2 out of 5
by A verified traveller

Posted 24-Jan-2016
No breakfast as advertised,no parking, hotel staff does not communicate.
Comment from Hotel Management
30-Jan-2016 by Online Customer Care, Hotel Management
Thank you for your review. We apologize that we were not able to meet your needs with breakfast, parking , or staff service. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that we fell short in achieving this goal in regards to your experience.  We thank you for your time, and hope you get the chance to stay with us again so we get the opportunity to restore your faith in our hotel.
3 out of 5
by A verified traveller from Indianapolis

A comfortable bed

Posted 23-Jan-2016
Pros: Location is everything if you want center city.
Cons: The lobby.
First impressions are important. Driving up to the front entrance was a let down and walking into the lobby was no better. It looked old and tired. Cushions on lobby chairs were well worn. Desk staff was cheerful and check in was fast. Room was average. Bathroom was small. Bed was comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveller

Parking

Posted 20-Jan-2016
Pros: Close to everything downtown
Cons: Parking
The Hotel is clean and the staff is very nice. The only problem is that the hotel doesn't comp you for your parking and the valet parking is quite expensive.