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Reviews of Motel 6 Middleburg Heights, OH - Cleveland

2 out of 5
Motel 6 Middleburg Heights, OH - Cleveland
7219 Engle Rd, Middleburg Heights, OH

Reviews

6.0
Rating 10 - Excellent. 118 out of 660 reviews" "
Rating 8 - Good. 141 out of 660 reviews" "
Rating 6 - Okay. 132 out of 660 reviews" "
Rating 4 - Poor. 112 out of 660 reviews" "
Rating 2 - Terrible. 157 out of 660 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Robert, Cleveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quite
Stayed 2 nights in Apr 2024

4/10 Poor

Brandon

Travelled with family
Disliked: Cleanliness, amenities
Sink was clogged, sheets on one bed were dirty. Bath tub was stained badly... WiFi was spotty at best.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Kaiyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on 8 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

richard

Stayed 1 night in Feb 2024

10/10 Excellent

Gordon, Calhoun

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t beat it for the money
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Gordon,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tina

Stayed 1 night in Dec 2023

2/10 Terrible

C

Stayed 2 nights in Dec 2023

2/10 Terrible

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
i could not sleep on the second night, there were some people making a porn video (literally) in the room next to mine. could not sleep, it went on most of the night. i will not use this motel again.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 19 Dec 2023
Hi Chris, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Disappointed
I knew we were in trouble as we pulled in the drive and witnessed two squad cars with a K-9 unit followed by an EMS vehicle entering one of the first floor rooms. There was no warmth to our room at all and the only light came from a florescent fixture above the wall mounted television which gave the off a dismal atmosphere. The white bedding didn't look clean and the two lonely pillows were old and flat. Although the room and bath did seem clean, despite the lack of any trace of decorating, it didn't make you feel comfortable. We did not stay and the friendly clerk was kind enough to refund my credit card. I booked the room based on their "We'll leave the light on for you " reputation as well as the abnormally low rate, found out another famous phrase. "You get what you pay for"!
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 12 Dec 2023
Hi Traveler, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

6/10 Okay

Brittany

Travelled with family
Liked: Staff & service
Just ok
Dirty tub…shower head leaked….heat/air cover fell off as soon as you opened door to adjust temp..
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 12 Dec 2023
Hi Brittany, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

MARYJO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap convenient
Stayed 15 nights in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Mary JoWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

10/10 Excellent

zuliang

Stayed 2 nights in Nov 2023

4/10 Poor

Lila

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Needs a lot of work.
The beds were comfortable and clean. I would not step foot into the bathtub and they repaired the wall with duct tape. They need to update the bathroom. Also the stairs and walkways leading need a lot of work.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Lila,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Remodeled room
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Edward,Thank you for positively rating your stay!!Maz K.#Team6

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was gross!! I had to clean it myself the surfaces were nasty and there was hair in the shower!!!
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Sandra, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Margaret

Travelled with partner
Liked: Amenities, property conditions & facilities
As expected / advertised. Lots of food within walking distance. Good location. Easy to get to and easy to get to Cleveland.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 7 Oct 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

4/10 Poor

amber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
#GREATPATRONLOST
The place was in shambles no linens on the bed booked a room with a refrigerator and microwave had to change rooms first one had no fridge and the second one had no linens was give a set of sheets and NO BLANKETS had to purchase my own for the 4 day stay the room was NOT CLEAN i was told there was a tornado that came thru and they were cleaning up well that's exactly what it looked like the microwave waa so dirty that i couldn't even clean it gross i ahd to purchase cleaning supplies to clean the tub sink toilet and definitely the floor that looked like someone tracked mud thru also wiped down the bed and head board! I used to always stay there was comfortable and clean but this time it was super questionable not a safe or comfortable setting if i hadn't booked on line 2 weeks earler and it wasnt 11pm when i finaly checked in i would have DEFINITELY canceled my reservation!!! Super disappointed and I will not be back or recommend your hotel thanks for your accommodation.
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Amber, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

10/10 Excellent

wes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

William

Travelled with family
Disliked: Amenities
Property was being renovated, but room smelled of smoke. Microwave was dirty. Toilet didn’t flush properly. Sheets looked cleaned but soiled and stained. Floor had not been washed recently.
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 24 Aug 2023
Hi William,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Chrissy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent price for comfortable night. Spacious room.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 27 Jul 2023
Hi Stephen,Thank you for positively rating your stay!!Lilith#Team6

8/10 Good

Lynda

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kathryn

Stayed 1 night in Jul 2023

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great they put us in new remodel rooms love that hotel will come back again.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 7 Jul 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean nice formal newly renovated rooms
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 22 Jun 2023
Hi Kathryn, We are glad you had a great experience and appreciate your feedback! Maz K. #Team6

10/10 Excellent

austin

Stayed 1 night in Jun 2023

6/10 Okay

Jack

Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If meh was a motel.
No toilet paper in the room kind of sucked. Sorry about the wash cloth that went missing. People were hanging out in their rooms with the doors open. That's where I saw the guy on the phone in his speedo. Room was clean, but smelled like smoke... which is odd since I was told I was getting the "new room" and not to smoke in it. Comfortable beds, decent television. The toilet barely flushed.
Stayed 1 night in May 2023
Response from Brand Experience Team on 2 Jun 2023
Hi Traveler, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Maz K. #Team6

10/10 Excellent

Brandon

Stayed 2 nights in May 2023

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Tyler

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Tania

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Jason

Travelled with family
Disliked: Amenities, property conditions & facilities
Property was rundown. Beds and blankets need replaced. Little to no vending selection
Stayed 1 night in Mar 2023
Response from Nancy Y. on 17 Mar 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Jack

Stayed 1 night in Jan 2023

10/10 Excellent

Tiffany

Stayed 1 night in Oct 2022
Response from Bev on 8 Feb 2023
Hello Tiffany,10 out of 10! WOW! Who could ask for anything more?Thank you for the great review. We appreciate your time and feedback. We hope you visit us again. Until then we will leave the light on for you.Bev#Team6

6/10 Okay

Ryan

Stayed 1 night in Dec 2022
Response from Brand Experience Team on 8 Feb 2023
Hi Ryan,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Alex

Liked: Cleanliness
Disliked: Staff & service
The male front desk clerk couldn't read mi ID. Then tried to defraud me of $58 claiming I had to pay again after repeatedly looking up the wrong card number and name.
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 8 Feb 2023
Hi Alex,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Philip

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This Motel 6 was a great disappointment. The room was in a poor state of repair: one electrical receptacle didn't work, the sink stopper had to be manually lifted up to drain the sink; the phone did not work' the cleanliness was surface only; the decor was far too spartan and sadly out of date. I will not stay there again and will avoid Motel 6 in future. I would never recommend this motel to anyone.
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 8 Feb 2023
Hi Philip,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Larry

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms had a funny smell, were barren, no shampoo, one light didn’t work, the bulb was burnt out in another light, the red message light kept blinking all night and the door or door frame were so warped at the bottom that I could see outside. Although the office staff were very helpful I would not stay there again or recommend this motel to others. I doubt if I will use Motel 6 again.
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 8 Feb 2023
Hi Larry,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Maz K.#Team6

6/10 Okay

Kevin

Stayed 1 night in Oct 2022
Response from Brand Experience Team on 8 Feb 2023
Hi Kevin,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
STAY SOMEWHERE ELSE
Where do I start? How about with the smell. As soon as we opened the door to our room the smell of Cat Urine KICKED US IN THE FACE. The floor was clean to the eye, but obviously there was cat urine in the flooring that was never properly cleaned. Everything stunk. There were cigarette burns in the covers on the bed, and an ashy black substance was on the one bed sheet- ON THE SHEET. It smudged when I wiped it. The bathroom was disgusting. We were only therenfor a couple of hours to get a quick nap before our flight and our luggage stunk when we left. Did we ask for a room change? No- we did not want to have to go to complain with all of the individuals hanging out infront of the office all night. We hung out for 4 hours and left in relief. Not kid friendly. I wouldnt even call this pet friendly. It wasn't even adult friendly.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 8 Feb 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

6/10 Okay

Elizabeth

Travelled with group
Disliked: Staff & service, property conditions & facilities
During part of the stay for about an hour someone kept messing with the door trying to get in. A few hours later the fire alarms went off but there was no fire. Ended up leaving before the morning.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 8 Feb 2023
Hi Elizabeth, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

shane

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Burn holes on bed cover, ac dud not work, most of the lights were broke, no fridge, had to go to office they put me in a different room and still had a bad experience
Stayed 1 night in Aug 2022
Response from Brand Experience Team on 8 Feb 2023
Hi Shane,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Riccardo

Stayed 1 night in Aug 2022
Response from Brand Experience Team on 8 Feb 2023
Hi Riccardo,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Ovina

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend. Very strong mildew smell. Bed sheets looked like they weren’t changed after the last guest. The room was really spacious and looked nice and clean otherwise. The bathroom looked disgusting. The WIFI was great.
Stayed 1 night in Aug 2022
Response from Brand Experience Team on 8 Feb 2023
Hi Ovina,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Megan

Stayed 1 night in Aug 2022
Response from Brand Experience Team on 8 Feb 2023
Hi Megan,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6