Front of property

Reviews of Best Western Cleveland Inn & Suites

2.5 out of 5
Best Western Cleveland Inn & Suites
708 US Highway 59 South, Cleveland, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 300 out of 545 reviews" "
Rating 8 - Good. 148 out of 545 reviews" "
Rating 6 - Okay. 60 out of 545 reviews" "
Rating 4 - Poor. 19 out of 545 reviews" "
Rating 2 - Terrible. 18 out of 545 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 1 night in Mar 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was quick and easy. Room was clean and in good repair. Breakfast was not great as freshly brewed coffee was not available.
Stayed 1 night in Mar 2024

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was one working ice machine. The breakfast buffet was very good
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many dining options in the area.
Stayed 1 night in Feb 2024
Response from Jonathan on 23 Feb 2024
Thank you for the review, glad to have you swing by on your next trip!(Try: China One Buffet; La Hacienda and El Cardenal; next time around!)

8/10 Good

RUSSELL, NEWARK

Stayed 1 night in Feb 2024

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay for a few days for work.
Stayed 1 night in Jan 2024
Response from Jonathan on 23 Feb 2024
Thank you for the review, glad to have you swing by on your next trip!

10/10 Excellent

carla

Travelled with partner
Liked: Cleanliness, amenities
Room, lobby, entire area very clean. Room was very modern, quiet. Breakfast was good. I would stay there again.
Stayed 1 night in Jan 2024
Response from Jonathan on 23 Feb 2024
Thank you for the review, glad to have you swing by on your next trip!

6/10 Okay

gary

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Jonathan on 23 Feb 2024
Thank you for the review, glad to have you swing by on your next trip!

6/10 Okay

Kevin

Stayed 1 night in Jan 2024
Response from Jonathan on 23 Feb 2024
Thank you for the review, glad to have you swing by on your next trip!

10/10 Excellent

patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jonathan on 23 Feb 2024
Thank you for the review, glad to have you swing by on your next trip!

10/10 Excellent

James, Colorado Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jonathan on 23 Feb 2024
Thank you for the review, glad to have you swing by on your next trip!

8/10 Good

Delcur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at this time
Stayed 1 night in Dec 2023
Response from Jonathan on 23 Feb 2024
Thank you for the review, glad to have you swing by on your next trip!

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Gross
This Inn is date. Needs a good update and cleaning.
Stayed 1 night in Dec 2023

10/10 Excellent

Monte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rosie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing! After driving for hours, it’s so awesome to be welcomed and accommodated by happy and helpful employees. We felt safe and welcomed.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jonathan on 24 Nov 2023
Thank you for the review!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jonathan on 24 Nov 2023
Thank you for the review!

10/10 Excellent

MARIA R, leming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pleasant staff, breakfast was well stocked and they didn't rush us out.
Stayed 1 night in Nov 2023
Response from Jonathan on 24 Nov 2023
Thank you for the review!

6/10 Okay

Birgit

Liked: Staff & service, property conditions & facilities
The Hotel it self was very nice and very clean but the room had a funny odor that's hard to describe. The bed was hard and had the same odor. The Room was clean .
Stayed 1 night in Nov 2023
Response from Jonathan on 24 Nov 2023
Thank you for the review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only downside of my stay was the guest above my room. At midnight, he continued to walk from one side of the room to the other.
Stayed 1 night in Nov 2023
Response from Jonathan on 24 Nov 2023
Thank you for the review!

10/10 Excellent

Xavier

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo esta muy bien inclusive el almuerzo Todo muy fresco
Stayed 1 night in Nov 2023
Response from Jonathan on 24 Nov 2023
Thank you for the review!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Needing a hotel in a particular spot, I choose this Best Western which is not on my general list of hotel choices. I found a delightful hotel with easy, friendly check-in and a spacious well appointed room. The lobby and business center are done in stylish colors with a home like look creating a feel of calm and rest. We will stop here again while in this area.
Stayed 1 night in Oct 2023
Response from Jonathan on 28 Oct 2023
Thank you, we'll see you on your next trip!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jonathan on 28 Oct 2023
Thank you, we'll see you on your next trip!

10/10 Excellent

Linda L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jonathan on 28 Oct 2023
Thank you, we'll see you on your next trip!

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Jonathan on 28 Oct 2023
Thank you, we'll see you on your next trip!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The bed was comfortable. The room was quite. The breakfast was hot and delicious. The employees was upbeat and friendly. We did have a leak at the faucet and they did know about it, so not sure why it was not fixed yet. Other than that it was a great place to stay.
Stayed 1 night in Oct 2023
Response from Jonathan on 28 Oct 2023
Thank you, we'll see you on your next trip!

10/10 Excellent

Sascha

Liked: Cleanliness, staff & service, property conditions & facilities
5 star
Stayed 1 night in Sep 2023
Response from Jonathan on 28 Oct 2023
Thank you, we'll see you on your next trip!

10/10 Excellent

Jose

Stayed 1 night in Sep 2023
Response from Jonathan on 28 Oct 2023
Thank you, we'll see you on your next trip!

2/10 Terrible

larry

Disliked: Staff & service
Breakfast ended at 8:30 on a weekend. Not very accommodating.
Stayed 1 night in Sep 2023
Response from Jonathan on 19 Sept 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property many times and have never had a bad experience
Stayed 1 night in Sep 2023
Response from Jonathan on 28 Oct 2023
Thank you, we'll see you on your next trip!

8/10 Good

Delilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jonathan on 19 Sept 2023
Thank you for your business and for the info about your recent stay at our property. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Carlos

Stayed 1 night in Sep 2023
Response from Jonathan on 28 Oct 2023
Thank you, we'll see you on your next trip!

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Everything great but breakfast sucked it started at 630 and before 7 it was all gone and they did not any more
Stayed 1 night in Aug 2023

8/10 Good

Lori

Stayed 1 night in Aug 2023
Response from Jonathan on 19 Sept 2023
Thank you for your business and for the info about your recent stay at our property. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Aug 2023
Response from Jonathan on 19 Sept 2023
Thank you for your business and for the info about your recent stay at our property. It is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Amy, Queen city

Liked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Linda Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight stop
Very clean..accessing hotel going north was a bit tricky. Can access behind hotel from road. Staff super friendly, polite and accomodating. Breakfast was hot, had plenty of options and well stocked. Bed and pillows super comfortable. I would book again
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good nights sleep
Checked in late. The front desk acknowledged me and within a couple of minutes was on the elevator to the room. Several spots on the carpet, and bathroom door needed some attention. It was a decent stay but the price was a bit high for what I got. Breakfast was good.
Stayed 1 night in Jul 2023

8/10 Good

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jonathan

Stayed 3 nights in Jun 2023

10/10 Excellent

Ila

Stayed 1 night in May 2023

10/10 Excellent

amanda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great home away from home for 5 days
Stayed 6 nights in May 2023
Response from Jonathan on 2 Jun 2023
Thank you, glad to have you, see you next time! :)

10/10 Excellent

Joseph

Stayed 1 night in May 2023
Response from Jonathan on 2 Jun 2023
Thank you, glad to have you, see you next time! :)

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleveland Tx
Parked large truck across the service road. Checked in, no problem. Room was comfortable and I slept great. The grout in the bathroom floor was all cracked up. Breakfast was decent. Good value for the money
Stayed 1 night in May 2023
Response from Trinity on 21 May 2023
Thank you, we will take note of the grout. Come again soon!

10/10 Excellent

Ruthie

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome clean stay GREAT beds and breakfast was very good!
Stayed 1 night in May 2023
Response from Trinity on 21 May 2023
Thank you and come again soon!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jonathan on 21 May 2023
Thank you

10/10 Excellent

Warren

Stayed 1 night in May 2023
Response from Jonathan on 2 Jun 2023
Thank you, glad to have you, see you next time! :)

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so nice and very accommodating. The hotel and rooms were clean and well kempt.
Stayed 3 nights in Apr 2023
Response from Jonathan on 21 May 2023
Thank you