Standard Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Reviews of Travelodge by Wyndham Clearlake

2 out of 5
Travelodge by Wyndham Clearlake
4775 Old Highway 53, Clearlake, CA

Reviews

5.8
Rating 10 - Excellent. 50 out of 354 reviews" "
Rating 8 - Good. 79 out of 354 reviews" "
Rating 6 - Okay. 80 out of 354 reviews" "
Rating 4 - Poor. 63 out of 354 reviews" "
Rating 2 - Terrible. 82 out of 354 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Aniyah

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was nasty and dirty there was only too towels in the room
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Aniyah, we apologize for the disappointing experience you had during your stay. Cleanliness is of utmost importance to us, and we regret that your room did not meet our standards. Additionally, we apologize for any inconvenience caused by the lack of towels in your room. Your feedback is invaluable, and we will use it to improve our housekeeping and amenities provision processes to ensure a more pleasant experience for our guests in the future. If you choose to stay with us again, we are committed to making it right and providing you with a much-improved experience.Sincerely,Jay W.General Manager

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Dear Karen, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Sincerely,Jay W.General Manager

2/10 Terrible

Albirda

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Never again!
The floor was coming up in several places. The attendant at the desk was very unpleasant he appeared to be bother every time I asked a question. He never made eye contact. The sheets did not stay on the corner of the bed. The best in the room was the microwave and refrigerator.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Albirda, we sincerely apologize for the numerous issues you encountered during your stay with us. Your feedback regarding the condition of the floor, the attitude of our front desk attendant, the bed linens, and the overall comfort of your room is deeply concerning, and we understand how these issues could negatively impact your experience. Maintaining a welcoming and comfortable environment for our guests is a top priority, and it's clear that we did not meet this standard during your stay. We will share the issues you've raised with our management team and take immediate action to ensure improvements are made. We are truly sorry for the inconvenience and discomfort you've experienced, especially with the attitude of our staff and the condition of your room. Please know that your feedback is invaluable to us, and we will use it to implement necessary changes and improvements. We hope that you might consider giving us another opportunity in the future to provide you with a more positive and enjoyable experience.Sincerely,Jay W.General Manager

2/10 Terrible

jose

Stayed 2 nights in Oct 2023
Response from Customer Care Team on 15 Nov 2023
Dear Jose, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Sincerely,Jay W.General Manager

2/10 Terrible

J

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 16 Oct 2023
Dear guest, we're sorry to hear that you had a less than satisfactory experience during your stay. We strive to provide a clean, comfortable, and pleasant environment for our guests, and it's disappointing to hear that we fell short of your expectations. We take all feedback seriously, and we'll use this input to improve our services and facilities. If there are specific issues you'd like to share or if you have any further comments, please feel free to share them with us so that we can work to make improvements. Your feedback is valuable to us, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Jay W.General Manager

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was A nice place to stay,clean & confortable
Stayed 1 night in Oct 2023
Response from Customer Care Team on 16 Oct 2023
Dear Darlene, we're delighted to know that you had a nice and comfortable stay with us. Cleanliness and comfort are top priorities, and we're glad to hear that you had a positive experience. If you ever plan to stay with us again or if you have any feedback or requests, please feel free to reach out. Your satisfaction is important to us. Sincerely,Jay W.General Manager

8/10 Good

Spencer

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Customer Care Team on 13 Oct 2023
Dear Spencer, thank you for your brief review! We're delighted to hear that you had a nice stay. If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again in the future!Sincerely,Jay W.General Manager

2/10 Terrible

norm

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bed was awful. Sitting on it you sunk down so far it was hard to get back up. Need an update. Asked for a dryer and was informed they did not have another available for the room. Overall experience was not good.
Stayed 1 night in Aug 2023
Response from Customer Care Team on 24 Aug 2023
Dear guest, we apologize for the discomfort you experienced with the bed and the lack of availability for a dryer. Your feedback is important to us, and we're sorry that your overall experience was not up to your expectations. We'll take your comments into consideration as we work to improve our services and facilities for future guests. Thank you for sharing your concerns.Sincerely,Jay W.General Manager

2/10 Terrible

fred

Stayed 4 nights in Aug 2023
Response from Customer Care Team on 12 Sept 2023
Dear Fred, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Sincerely,Jay W.General Manager

6/10 Okay

Ibrahim, spring

Disliked: Property conditions & facilities
Not a safe area , noisy at night
Stayed 4 nights in Aug 2023
Response from Customer Care Team on 19 Aug 2023
Dear Ibrahim, thank you for sharing your experience with us. We're sorry to hear that you found the area noisy and not up to your expectations in terms of safety. Ensuring the comfort and safety of our guests is a top priority for us, and we regret that we fell short in this regard during your stay. Please know that we take your feedback seriously and will work to address these concerns. We appreciate your honesty, and we will use your feedback to make improvements and provide a better experience for our guests. If you have any further feedback or concerns, please don't hesitate to reach out to our front desk. We value your feedback and hope to have the opportunity to serve you better in the future.Sincerely,Jay W.General Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay ever
It wasnt what I expected. The microwave smelled like popcorn when we didnt use it. The phone line was disconnected( we didn't realize it was unplugged until we went to sleep). The computer chair had 2 broken wheels on it. There was tape on the ceiling. There was a white patch on the wall while the rest of the wall was blue like there was a hole there. There was a hole(burnt like) on the shower curtain. Tv control wasn't working with the tv other than power on/off. Tv turned off on its own.
Stayed 1 night in Jun 2023
Response from Customer Care Team on 21 Jun 2023
Dear guest, we apologize for the inconvenience you experienced during your stay with us. It's disheartening to hear that we fell short of your expectations. We appreciate you bringing these issues to our attention, as it allows us to address them and improve our services. Regarding the microwave odor, we apologize for the unpleasant smell. We will investigate and ensure that our microwaves are thoroughly cleaned and maintained to avoid any such issues in the future. We apologize for the disconnected phone line and the broken wheels on the computer chair. These are issues that should have been addressed and resolved prior to your arrival. We will make sure our maintenance team checks and fixes these items promptly. The tape on the ceiling, white patch on the wall, and burnt hole on the shower curtain are not up to our standards, and we apologize for the lack of attention to detail. We will investigate these matters and ensure that necessary repairs and improvements are made to maintain the overall appearance and quality of our rooms. We apologize for the malfunctioning TV control and the TV turning off on its own. We will address these issues with our technical team to ensure that the entertainment amenities in our rooms are functioning properly. Once again, we apologize for the inconvenience you encountered and appreciate your feedback. We strive to provide a clean, comfortable, and well-maintained environment for our guests, and we will take your comments into consideration as we work to improve our facilities. Thank you for choosing to stay with us, and we hope to have an opportunity to provide you with a better experience in the future.Sincerely,Jay W.General Manager

2/10 Terrible

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Poor hotel stay
Check in was easy, but beyond that, it was not positive. The room smelt aweful when we walked in, there were spiders in the sink, the shower curtain was falling off the wall, the bed sheet had holes. We had reservations for 3 nights prepaid. We removed our belongings after night 2, but ended up needing the room on night 3. They had locked us out of the room. At midnight we had to pound on the window to get a new key. The owner refused to give us a receipt. I was very disappointed This is a Wyndham hotel, yet does not have the standards of a wyndham. I would never recommend this hotel and Wyndham should reevaluate their site
Stayed 3 nights in Jun 2023
Response from Customer Care Team on 15 Jun 2023
Dear guest, we apologize for the negative experience you had during your stay. It is truly disheartening to hear about the issues you encountered, such as the unpleasant odor, spiders, shower curtain, and bed sheet. This is not the level of cleanliness and maintenance we strive to provide, and we apologize for falling short of your expectations. Regarding the issue with the locked room and the difficulty in obtaining a receipt, we apologize for the inconvenience and the lack of assistance from our staff. We understand that this added to your frustration and we will address this with our team to ensure it does not happen again in the future. We appreciate your feedback and take it seriously. We will review our procedures and standards to ensure that they align with the expectations of the Wyndham brand. We apologize for any inconvenience caused and appreciate your understanding. We hope to serve you soon! Sincerely,Jay W.General Manager

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Customer Care Team on 12 Jun 2023
Dear Kristin, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Sincerely,Jay W.General Manager

8/10 Good

Joanna

Stayed 1 night in May 2023
Response from Customer Care Team on 16 Jun 2023
Dear Joanna, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Sincerely,Jay W.General Manager

2/10 Terrible

Dayna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Do not go here!
Worst place ever got room upstairs with two pets and air did not work at all 85 degrees he came upstairs and said reset it this went on for about two hours we left worst service ever
Stayed 1 night in May 2023
Response from Customer Care Team on 23 May 2023
Dear Dayna, thank you so much for your valuable response. We feel sad to hear about your negative experience with us and we sincerely apologize. We always strive to provide our guests with the best possible experience and serve our guests to the best of our abilities. However, we seem to have failed in our endeavor and we will take appropriate steps to provide a better experience from now on. We hope to remain your place of choice and we seek another opportunity to serve you yet again. Sincerely,Jay W.General Manager

4/10 Poor

Janette

Disliked: Staff & service, amenities, property conditions & facilities
Would not stay here again
Stayed 1 night in Apr 2023
Response from Customer Care Team on 17 Apr 2023
Dear Janette, thank you so much for your valued response. We feel sad to hear about your negative experience with us and we sincerely apologize. We always strive to provide our guests with the best possible experience and serve our guests to the best of our abilities. However, we seem to have failed in our endeavor and we will take appropriate steps to provide a better experience from now on. We hope to remain your place of choice and we seek another opportunity to serve you yet again. Sincerely,Jay W.General Manager

2/10 Terrible

tunisa

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Customer Care Team on 11 Apr 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Loreta

Stayed 4 nights in Mar 2023
Response from Customer Care Team on 30 Mar 2023
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Best Regards,Customer Care Team

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 1 night in Feb 2023
Response from Customer Care Team on 22 Feb 2023
Dear guest, thanks for your positive feedback and generosity with that rating. We are pleased to know that your time with us was great, and we hope we have the pleasure of hosting you soon. Sincerely,Jay W.General Manager

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay there, great location
Stayed 1 night in Oct 2022
Response from Customer Care Team on 17 Oct 2022
Dear Jesus, thank you so much for your feedback. We are delighted that you had such a pleasant stay and appreciate you for choosing to stay with us. We look forward to welcoming you back when you are next in the area. Sincerely,Jay W.General Manager

10/10 Excellent

Mauricio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always clean, I only wish they’d get rid of the smell of smoke…
Stayed 3 nights in Sep 2022
Response from Customer Care Team on 7 Oct 2022
Dear Mauricio, thank you so much for taking time out of your busy schedule to review us. We are delighted with your decision to stay with us, and we are glad that you liked the cleanliness. We are very particular about the overall cleanliness and hygiene, and hence, we are happy with your praise. We highly appreciate your decision to select us, and we have thoroughly enjoyed hosting you. We look forward to hosting you soon! Sincerely,Jay W.General Manager

6/10 Okay

Alvin

Business traveller
Liked: Cleanliness
The room size was good. I did not like that there wasn't a TV directory in the room, and nothing indicating where to dine.
Stayed 1 night in Sep 2022
Response from Customer Care Team on 30 Sept 2022
Dear Alvin, thank you so much for taking time out of your busy schedule to review us. Your feedback makes us happy and, we are delighted to hear about your impression and experience with us. However, we appreciate you for highlighting these issues and, we will take steps to ensure such experiences do not reoccur. We apologize for failing to fulfil your expectation, and if we were made aware of this, it would have helped us provide you with a better experience. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit.Sincerely,Jay W.General Manager

8/10 Good

Tiffany

Stayed 3 nights in Sep 2022
Response from Customer Care Team on 15 Sept 2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bugs in the bed and frig not cleaned out
Stayed 1 night in Aug 2022
Response from Customer Care Team on 2 Sept 2022
Dear Michael, thank you so much for taking time out of your busy schedule to write us a review. While we are glad that you chose to stay with us, we are disappointed to hear about your unfortunate experience. We are very sorry to note that your impression of our hotel was impacted by the fact that there were bugs in your room, and we apologize that your room does not appear to have been thoroughly checked and cleaned before your arrival. We will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time. Sincerely,Jay W.General Manager

2/10 Terrible

Kyleigh

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was unprofessional, the room was filthy, a hole in the microwave, and the fridge was falling over.
Stayed 1 night in Aug 2022
Response from Customer Care Team on 1 Sept 2022
Dear Kyleigh, thank you so much for taking time out of your busy schedule to review us. Your feedback makes us happy and, we are delighted to hear about your impression and experience with us. However, we appreciate you for highlighting these issues and, we will take steps to ensure such experiences do not reoccur. We apologize for failing to fulfil your expectation, and if we were made aware of this, it would have helped us provide you with a better experience. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit.Sincerely,Jay W.General Manager

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness
Easy Peasy. Clean. Great Bed
Stayed 1 night in Aug 2022
Response from Customer Care Team on 1 Sept 2022
Dear Charles, we are glad that your review reflects a positive impression of us from your recent stay here. We are equally pleased to have the opportunity to host you and, we look forward to having you back with us soon. Thanks!Sincerely,Jay W.General Manager

6/10 Okay

Don

Stayed 1 night in Aug 2022

4/10 Poor

Marbella

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room was not ready when we arrived, they changed our room several times due to malfunction 😡😡
Stayed 1 night in Aug 2022
Response from Customer Care Team on 25 Aug 2022
Dear Marbella, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We feel sad to hear that we failed to serve you better and, we sincerely apologize. We promise to look into your claims and take appropriate actions to resolve the matter. We hope you will give us another opportunity of serving you. Sincerely,Jay W.General Manager

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay here!! Had reservations, but cancelled through Expedia. The pool WATER WAS GREEN. Trash and junked furniture all over the property. Filthy laundry, which wasn’t working. The manager told Expedia rep (Rose) that they were cleaning pool as we spoke, which was a LIE! We went back to the hotel to check, and they were not! Nothing but LAZY people who work here and obviously don’t care about how the hotel looks. DO NOT STAY HERE!!!!!
Stayed 1 night in Aug 2022

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Customer Care Team on 13 Jul 2022
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Customer Care Team

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jun 2022
Response from Customer Care Team on 28 Jun 2022
Dear Martha, thank you so much for taking time out of your busy schedule to review us. We are delighted with your decision to stay with us, and we are glad that you liked the cleanliness. We are very particular about the overall cleanliness and hygiene, and hence, we are happy with your praise. We highly appreciate your decision to select us, and we have thoroughly enjoyed hosting you. We look forward to hosting you soon! Sincerely, Jay W. General Manager

10/10 Excellent

Christine

Stayed 1 night in Jun 2022

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for Going the Extra Mile
We had an overnight stay in the area and were running very late fir check-in. I really appreciate the hotel front desk calling us to let us know where to get our keys in the event somebody wasn’t there to greet us.
Stayed 1 night in Jun 2022
Response from Customer Care Team on 16 Jun 2022
Dear Sandra, thank you for taking the time to review your stay at our hotel. We trust that you had a pleasant time while being with us and, we hope we have the privilege of hosting you yet again. Sincerely, Jay W. General Manager

2/10 Terrible

LISA

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the room because we wanted to use the pool. Called ahead of time and was told the pool was open. Nope, pool closed for at least two more weeks before its cleaned. Front desk gave me a hard time because i got the cheaper rate online. Place is gross, left and went around the corner to Best Western and swam with the kids all aftrnoon and got a good night sleep.
Stayed 1 night in Jun 2022

10/10 Excellent

Pamela

Stayed 1 night in May 2022

8/10 Good

Laura

Stayed 1 night in May 2022
Response from Customer Care Team on 20 May 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 Excellent

Ronald

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
That the rooms were very clean the bed was comfortable. I definitely will stay at this hotel again when I go down to clear Lake
Stayed 1 night in May 2022

2/10 Terrible

Juan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I liked nothing about it. Unsavory people living there. Unqualified staff, couldn't even use their computer system.
Stayed 2 nights in Apr 2022
Response from Customer Care Team on 7 Apr 2022
Dear guest, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We feel sad to hear that we failed to serve you better and, we sincerely apologize. We promise to look into your claims and take appropriate actions to resolve the matter. We hope you will give us another opportunity of serving you. Sincerely, Jay W. General Manager

6/10 Okay

Melione

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
More blankets
Stayed 1 night in Mar 2022
Response from Customer Care Team on 9 Mar 2022
Dear guest, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We are sorry to hear about the shortage of blankets in your room. However, if we were made aware of this particular issue, it would have helped us provide you with a better experience. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Sincerely, Jay W. General Manager

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Customer Care Team on 27 Jan 2022
Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Sincerely, Jay W. General Manager

10/10 Excellent

Mysti

Stayed 1 night in Nov 2021

6/10 Okay

Francis

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
It was noisy we wanted a down stairs room as we both have a hard time with stairs and we were not accommodated we wanted a single room with a king size bed and had to take a room with 2 queens and the coffee pot didn't work there was not enough coffee or towels we asked for extra of both but inly got coffee for a machine that didn't work on the second day i finally got the extra pillow i asked for when we checked in
Stayed 2 nights in Nov 2021
Response from Guest Experience Team on 16 Nov 2021
Dear guest, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We are sorry to hear about the issues raised by you and, we will work hard to address them. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We will make sure to highlight the issues to our management, and we hope to take steps to avoid such instances going forward. We hope you will give us another opportunity to host you and improve your experience with us. Sincerely, Jay W. General Manager

2/10 Terrible

Eric

Travelled with partner
Disliked: Amenities, property conditions & facilities
When we pulled into the parking lot and a sign read park at your own risk, we decided to leave the area and drive another 2 hours to an area that was safer.
Stayed 1 night in Aug 2021
Response from Guest Experience Team on 5 Oct 2021
Dear guest, thank you so much for your valuable feedback. We are so disappointed to hear that you had such a negative experience during your stay with us. Please accept our most sincere apologies - you did not have a typical experience in our hotel at all. We promise to take appropriate measures regarding the issues highlighted by you. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We will make sure to highlight the issues to our management, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Sincerely, Jay W. General Manager

2/10 Terrible

Judy

Disliked: Staff & service, amenities, property conditions & facilities
trash dangerous
Stayed 1 night in Sep 2021
Response from Guest Experience Team on 29 Sept 2021
Dear guest, we appreciate you taking time out of your busy schedule to write to us about your recent stay. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We have always emphasized providing the best possible experience for our valued guests such as you, yet we apologize for missing the mark here. We wish you had brought this to our notice earlier, as this would have helped us serve you better. We will make sure to highlight the issues to our management, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Sincerely, Jay W. General Manager

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Guest Experience Team on 23 Sept 2021
Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Sincerely, Jay W. General Manager

2/10 Terrible

Swapna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay here. Unclean and rude staff
Stayed 1 night in Sep 2021
Response from Guest Experience Team on 8 Sept 2021
Dear guest, thank you so much for taking time out of your busy schedule to review us. While we are glad that you chose to stay with us, we apologize for any rudeness that was aimed towards you, and we are sorry that you did not have a pleasant impression of our service. We promise to take appropriate steps to stop such incidents from reoccurring. We hope you give us another chance to provide you a better experience. Sincerely, Jay W. General Manager

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience for yourself, hope they continue.
Stayed 1 night in Sep 2021
Response from Guest Experience Team on 15 Sept 2021
Dear guest, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back next time you visit the area. Sincerely, Jay W. General Manager

10/10 Excellent

Dominique

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nicely remodeled. It didnt smelled like hotel.
Stayed 1 night in Sep 2021
Response from Guest Experience Team on 8 Sept 2021
Dear guest, thank you for your positive feedback. We are glad to hear that your time with us was comfortable and enjoyable. We hope to have you back with us soon! Sincerely, Jay W. General Manager

10/10 Excellent

spillane

Stayed 1 night in Aug 2021
Response from Guest Experience Team on 17 Sept 2021
Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Sincerely, Jay W. General Manager

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service
Let me start by saying that when i arrived at the hotel (around midnight) i had been traveling since 9am and i was completely exhausted. After checking into our room which was littered with stains and smelled/looked stale as if the room hadnt been opened in
Stayed 1 night in Aug 2021