Exterior

Reviews of Mercure Blackburn Dunkenhalgh Hotel & Spa

4 out of 5
Mercure Blackburn Dunkenhalgh Hotel & Spa
Blackburn Road, Clayton le Moors, Accrington, England

Reviews

8.0

Very good

Rating 10 - Excellent. 80 out of 220 reviews" "
Rating 8 - Good. 80 out of 220 reviews" "
Rating 6 - Okay. 35 out of 220 reviews" "
Rating 4 - Poor. 14 out of 220 reviews" "
Rating 2 - Terrible. 11 out of 220 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Diane

Travelled with group
The spa day was well organised and staff where lovely Food was good too
Stayed 1 night in Feb 2024
Response from Mercure Dunkenhalgh Hotel on 5 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team and we hope to welcome you back soon. Kind regards Fergus McDonald General Manager

8/10 Good

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pleasant place and staff. Some noise late night from other guests with door slamming.
Stayed 3 nights in Feb 2024
Response from Mercure Dunkenhalgh Hotel on 5 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Mercure Dunkenhalgh Hotel on 5 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team . Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, room and facilities.
Stayed 1 night in Jan 2024
Response from Mercure Dunkenhalgh Hotel on 5 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team.Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Stayed 1 night in Dec 2023

10/10 Excellent

Miss R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Miss R

Liked: Cleanliness, staff & service, amenities
Easy access to the motorway for onward travel. Friendly staff around the site. The pool area was clean and well maintained
Stayed 1 night in Nov 2023

8/10 Good

Donya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Gemma

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fanastic hotel!
We loved our stay, we had a family room which was massive! Rare to find accommodation that has proper beds for the kids - two Queens was amazing! Our two shared a bed but we noticed the sofa was also a pull out, if they didn’t want to share. Very clean, everything in the room we needed, hair dryer, tea and coffee etc. Breakfast was fab, fresh fruit, pastries, cooked breakfast buffet, cereal, toast and a choice of juices, tea and coffee machine. Pool was fantastic and bigger than we expected, again very clean. Staff were all very friendly and helpful, couldn’t fault anything. Highly recommend!
Stayed 2 nights in Nov 2023
Response from Fergus McDonald | General Manager on 9 Nov 2023
Thank you for your review after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Stayed 1 night in Oct 2023
Response from Fergus McDonald | General Manager on 4 Nov 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Good

Kirsty

Stayed 1 night in Oct 2023

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Fergus McDonald | General Manager on 26 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Good

kelley

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Fergus McDonald | General Manager on 26 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Good

Angela

Stayed 1 night in Oct 2023
Response from Fergus McDonald | General Manager on 4 Nov 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

6/10 Okay

Peter

Liked: Room comfort
Average experience
Hotel was OK - nothing special. Stayed in one of the courtyard rooms. Corridors smell a bit damp and some windows in room didn't fit properly and were stuffed with paper to keep out the cold air. Unfortunately it doesn't keep out the noise from the operational area of the hotel and when there was a music event on. Tried restaurant for dinner once - like many places seemed to be suffering from too few trained staff. Food disappointing. All things considered an average hotel and not up to other Mercure hotels I have stayed in
Stayed 4 nights in Oct 2023
Response from Fergus McDonald | General Manager on 26 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Fergus McDonald | General Manager on 26 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Peter

Stayed 2 nights in Sep 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

6/10 Okay

Martin

Stayed 1 night in Sep 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Good

Harshanaa

Stayed 1 night in Sep 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

KAMIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exclusive day off with partner spa pool sauna good food and drink. What alse you want.
Stayed 1 night in Aug 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

6/10 Okay

Bill

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel looks first rate, but my colleague reported a broken shower within 1/2 hour of arrival at 16:30, this still wasn't fixed by the morning, and they did not offer to move him room, or apply a discount!, luckily his room was close to mine so he used my room facilities, not what you would expect. Also if you end up in a courtyard room expect to be awoken at around 05:30 by the staff taking in deliveries, and moving items out on metal trolleys over cobbled walkways. extremely noisy, and annoying.
Stayed 1 night in Aug 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for taking time to provide us with feedback on your recent experience at the Mercure Dunkenhalgh. Please accept my sincerest apology for your experience. Please be assured that this experience does not represent our usually high standards of service and cleanliness. I have shared this feedback with the team and taken the necessary corrective action to ensure no similar recurrence in the future. It is my hope that you will return to stay with us again when visiting the area.

10/10 Excellent

Kirsty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality building that was well maintained. Staff were friendly and helpful.
Stayed 1 night in Aug 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed to attend a wedding nearby so was only there for the night
Stayed 1 night in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

8/10 Good

Ismail

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Betty
Amazing 👏
Stayed 2 nights in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Haroon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big hotel nice clean big room - no phone in room couldn't order room service therefore slight let down. Breakfast very good though.
Stayed 1 night in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We will look into your feedback in regards to no phone being in your room. We look forward to welcoming you back for any future visits.

10/10 Excellent

Mariyam

Stayed 2 nights in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of staff was efficient and helpful. I would definitely revisit .
Stayed 2 nights in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnight stay
Stayed 1 night in Jul 2023
Response from Fergus Macdonald on 2 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

4/10 Poor

Doug

Business traveller
Disliked: Cleanliness
Stayed in room 72 at the top of one of the towers, it was warm up there, and 10 mins later someone barged in and was checking if the room had been made up, it seemed to be so I sent her on her way, later I found a used towel that they did replaced, so I was not convinced it had been done thoroughly! , I paid on arrival including breakfast. next morning I went to breakfast and I was not showing on their list, but still managed to get it, indicating their processes are not the best. Next day I woke around 3am as it was warmish and decided to get up a leave to miss the traffic getting back to London, I left around 4am and notcied on reception there was a phone to call the night person, I did, and got a blunt 'sleepy' answer saying just leave your card there, despite the card having no reference to any room!, so I grabbed a piece of paper and pen from the counter and left my card and note given my room number, the chap that answered did not seem to care about my request for a receipt for my stay and said again 'sleepy' they will send an email with my receipt, and also as I left before breakfast, I did not have it for which I paid for on arrival, wonder if they will return this fee ! ummm
Stayed 2 nights in Jul 2023
Response from Fergus Macdonald on 2 Aug 2023
Thank you for taking time to provide us with feedback on your recent experience at the Mercure Dunkenhalgh. Please accept my sincerest apology for your experience. Please be assured that this experience does not represent our usually high standards of service and cleanliness. I have shared this feedback with the team and taken the necessary corrective action to ensure no similar recurrence in the future. It is my hope that you will return to stay with us again when visiting the area.

4/10 Poor

Neville

Stayed 1 night in Jul 2023
Response from Fergus Macdonald on 2 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate you taking the time to rate your stay. We are sorry you were not able to give us more detailed feedback to help us improve our offer or services. We hope to welcome you back in the near future.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend away
Great stay! Weekend away with my wife staff are hugely helpful and can't do enough. We went to the spa and had treatments again everything was perfect. Only thing to be mindful of is its obviously a lovely old building so our room always quite warm but a fan was provided so wasn't an issue.
Stayed 2 nights in Jul 2023
Response from Fergus Macdonald on 2 Aug 2023
Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback. We are delighted that you enjoyed your stay with us and hope that you will stay with us again on your next visit to Mercure Dunkenhalgh.

10/10 Excellent

Rupen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's all about Shannon 😍
Shannon was unreal! One of the best hotel staff ive ever met!
Stayed 1 night in Jul 2023
Response from Fergus Macdonald on 2 Aug 2023
Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly your lovely comment about Shannon. I know she will be thrilled to see they have a personal name mention for delivering great service during your visit to the hotel. We are delighted that you enjoyed your stay with us and hope that you will stay with us again on your future visits to the area.

10/10 Excellent

Sinead

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Really lovely room. The hotel was hosting proms the evening I stayed. I was emailed in advance to let me know and I was placed in a room far enough way to not hear it at all. Very pleased. Only gripe was that it took 3 attempted calls and a long time to get through to anyone on the room phone to order room service but I imagine they were busy with the prom.
Stayed 1 night in Jun 2023
Response from Fergus Macdonald on 2 Aug 2023
Thank you for your review after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.

2/10 Terrible

kaytie

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Fergus Macdonald on 2 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate you taking the time to rate your stay. We are sorry you were not able to give us more detailed feedback to help us improve our offer or services. We hope to welcome you back in the near future.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Friendly staff.
Stayed 1 night in Jun 2023
Response from Mercure Dunkenhalgh Hotel on 30 Jun 2023
Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Fergus McDonald | General Manager on 6 Jun 2023
Thank you for your review of your recent visit to Mercure Dunkenhalgh. I hope to welcome you back soon again. Kind regards

8/10 Good

damian

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Fergus McDonald | General Manager on 30 May 2023
Thank you for your review of your recent visit to Mercure Dunkenhalgh. I hope to welcome you back soon again. Kind regards

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities
The rooms were nice and the property was clean. The food in the dining room was just OK and the service was not what we are used to in the states but our English relative said it was pretty good. We did not get a chance to walk the grounds, but they appear to be very beautiful.
Stayed 1 night in May 2023
Response from Fergus McDonald | General Manager on 30 May 2023
Thank you for your review and feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much improved room
I have stayed here many times and they have now refurbished some of the rooms which was needed, I had a refurbished one this time which wss a big improvement and very nice. Only point would be no AC.
Stayed 1 night in May 2023
Response from Fergus McDonald | General Manager on 25 May 2023
David,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Fergus McDonald General Manager

6/10 Okay

Wayne

Stayed 1 night in May 2023
Response from Fergus McDonald on 19 May 2023
Thank you for taking the time to review your stay with us, it is my hope next time you are in the area you may consider staying with us againKind Regards, Fergus McDonald General Manager