Ratings based on 271 verified reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 21-Sep-2019
1 out of 5
by a verified traveller

Posted 05-Sep-2019
Even for London this hotel is old, tired, uncleanly. The room I thought I reserved was no where near the room I was given. Completely disappointed. If there were a minus 5 rating I would give the Sherston Grand Hotel Park Lane a negative 5.
5 out of 5
by a verified traveller

Posted 13-Aug-2019
Great hotel to stay at. Will do it again soon in London
1 out of 5
by a verified traveller

Posted 24-Jul-2019
Toilet in room was broken. Absolutely refused to move us. Tried fixing it but it continued malfunctioning over the length of our stay. Very unhappy with the situation.
2 out of 5
by a verified traveller

Posted 19-Jul-2019
I arrived to check in the hotel at 6:30pm and was informed the room was not ready. The reception staff attitude was terrible and just asked us to wait. Finally we were offered a room next to the lift which we could hear the machinery noise whenever the lift ran up or down. Sleepless night for 2 days!
5 out of 5
by a verified traveller from Boston MA USA

Posted 14-Jul-2019
Location was ideal, rooms were clean and staff was friendly and very helpful. Breakfast options in the morning were great. Room was a little small but to be expected for London
5 out of 5
by a verified traveller

Posted 02-Jul-2019
Great location More staff required in the private lounge
4 out of 5
by a verified traveller

Posted 24-Jun-2019 on Hotels
Fortunate to be on the 2nd floor - as we did not use the elevator. Elevator was very slow. CONCEIRGES were GREAT!
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 21-Jun-2019 on Hotels
4 out of 5
by a verified traveller from Glasgow

Weekend break

Posted 17-Jun-2019 on Hotels
A slightly disappointing 5 star. Our first room had damage to wardrobe doors and plaster chipping off corner of walls. Staff did move us not because this was our complaint but because our booking had said our room would have a bath which this room did not. After showing this confirmation to staff on reception they reluctantly gave us an upgrade. This next room was not ready until 6.30 pm which was an inconvenience to us.Only once we settled into our room did our luggage get dropped off even although we had stated earlier in the afternoon that we would like our luggage to be moved to this new room Throughout or two night stay there were always trolleys in our corridor creating an impression of untidiness. On the day of departure housekeeping knocked on our room door waking us up once at 9.30 am and later at 10.30 check out is 12.00 noon. This is a lovely hotel with friendly staff and in a great location. I did not feel it lived up to a service of excellence. .