Ratings based on 415 verified reviews

4.4 out of 5
81% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller from London

Posted 08-Aug-2019
This was our second stay at this location. Good location but the trams were not working due to extensive road works so either taxi or walking into town was necessary. Not what we expected. This time we got a smaller family room than last time, but paid more. Sofa bed was too firm, so we were offered a camper bed which helped. Breakfast was not worth buying. Otherwise friendly and helpful staff.
Comment from Hotel Management
08-Aug-2019 by Zuzanna Pałka, Assistant Manager, Hotel Management
Thank you very much for choosing to stay in Lux Aparthotel and for writing this constructive feedback. We are happy that we were able to meet most of your expectations, and we are sorry for the shortcomings. During high season the prices are higher in every hotel, including ours. We changed breakfast catering company few days ago so it will be better next time. We hope that you will give us another chance and visit Lux Aparthotel again.
5 out of 5
by a verified traveller from Wilmington, NC

Posted 07-Aug-2019
I really liked that they helped me book most of my tours in Krakow. They also made sure we had everything we needed. I really loved our room. It was very spacious and it was big enough for my husband and I. The bathroom was somewhat small, and toilet seat kept breaking. But other than that, it really was a good experience! They also didn’t tell us we wouldn’t have A.C., but they gave us extra fans to help us with the heat.
Comment from Hotel Management
08-Aug-2019 by Zuzanna Pałka, Assistant Manager, Hotel Management
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.
1 out of 5
by a verified traveller

Posted 05-Aug-2019
Comment from Hotel Management
05-Aug-2019 by Zuzanna Pałka, Assistant Manager, Hotel Management
During the next visit let us know about any problem. We hope that you spent a nice time in Krakow and that you will visit us again
5 out of 5
by a verified traveller

Posted 07-Jul-2019
Zuzanna (receptionist) was extremely helpful, nothing was too much trouble! The hotel was quiet, not a problem to sleep of a night. We only visited for 3 nights and the facilities were fine for us. It’s about 15 minutes walk to centre. Would definitely stay again
Comment from Hotel Management
07-Jul-2019 by Zuzanna Koźmińska, Assistant Manager, Hotel Management
Dear Guest, thank you very much for your review. We are extremely happy that you enjoyed your time in our hotel. We hope that you will visit us again in our beautiful city of Cracow!
2 out of 5
by a verified traveller

Posted 04-Jul-2019
The floor in the room was dirty and the bedding had marks on it. The rooms were not cleaned or bins emptied at all during our stay
Comment from Hotel Management
04-Jul-2019 by Zuzanna Pałka, Assistant Manager, Hotel Management
Thank you very much for finding time to write this review. Your remarks and suggestions are very important for us. According to your comment, we do provide free room service for guests staying at least 7 days. Anyway our cleaning service may clean your apartment each day, it costs additional 40 PLN per day. Next time to change towels, ask our receptionists, they are always care to meet your expectations. We hope to see you again!
4 out of 5
by a verified traveller from Prestwick Scotland

Posted 26-Jun-2019
Property was well maintained and staff at desk very helpful
Comment from Hotel Management
27-Jun-2019 by Zuzanna Pałka, Assistant Manager, Hotel Management
We are very pleased reading your opinion and proud that our vision of apartments and standard fully meets your expectation. We do our best to increase standard and level of comfort in Lux Aparthotel also our staff make every effort to be professionals. Be welcome during next visit in Krakow.
4 out of 5
by a verified traveller

Posted 14-Jun-2019
Very good price if you require additional services you just ask reception very accommodating would stay again
Comment from Hotel Management
14-Jun-2019 by Angelika Gabor - Assistant Manager, Hotel Management
Thank you very much for choosing to stay in Lux Aparthotel. We are happy that we were able to meet your expectations. You are more than welcome to stay at Lux Aparthotel again if you happen to visit Kraków in the future!
2 out of 5
by a verified traveller

Posted 11-Jun-2019
Comment from Hotel Management
12-Jun-2019 by Zuzanna Pałka- Assistant Manager, Hotel Management
During the next visit let us know about any problem. We hope that you spent a nice time in Krakow and that you will visit us again
4 out of 5
by a verified traveller

Posted 07-Jun-2019
Our room was basic but very clean. The staff were pleasant and helpful. This Aparthotel is a 20 minute walk from square and the park, supermarket, and takeaways are only a few minutes walk away.
Comment from Hotel Management
07-Jun-2019 by Magdalena Noga - Assistant Manager, Hotel Management
Thank you for your feedback about Lux Aparthotel. We are very proud that we managed to live up to all your expectations and that you believe we deserve high note! Thank you for appreciating our location and standards. It is delightful to learn that the work of our staff made such an amazing impression on you – thank you for your recognition. We hope that you have only fond memories of your stay in Kraków. You are more than welcome to stay at Lux Aparthotel if you ever happen to visit the city again.
5 out of 5
by a verified traveller from Bicester

Posted 02-Jun-2019
Very clean, comfortable and perfect for our stay in Krakow
Comment from Hotel Management
02-Jun-2019 by Magdalena Noga - Assistant Manager, Hotel Management
Thank you for taking your time to write about the experience you had during your stay at Lux Aparthotel - it was a pleasure to host you in Lux Aparthotel. We are delighted to read that you appreciate our standards and cleanliness. Thank you for the highest rate – we work extremely hard in order for our guests to feel relaxed and comfortable. You are more than welcome to stay at Lux Aparthotel again if you happen to visit Kraków in the future!