Ratings based on 238 Verified Reviews

3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Does what it says on the tin.

Posted 10-Oct-2017
Everything you see in the hotel publicity photos is what you get. From the room to the food and everything in between. Although situated near the beach, I never ventured out of hotel...very unusual for me, bar a trip to Souk El Had (Sunday Market).Last visited 40 years ago. A veritable feast for the eyes and nose, Fresh spices, fruit and of course dates, newly tanned leather goods, perfumes and oils. Beautiful silverware and jewellery, Fancy a Djellaba or proper harem pants...?. I digress... Plenty of good quality sun beds and plenty of sunspots to use them. Room was bright and airy...although we were top floor which meant the city sound permeated through the night, but small and unavoidable price to pay. Could have asked for sea view...but I already live on the coast. Beds extremely comfortable. All refurbished around 2013/14, the hotel has a modern contemporary feel. The dining room does not feel like an impersonal army cookhouse. Food always being replenished.Afternoon pancakes to die for. Fresh orange juice pressed for you at breakfast....all perfect and we will be going back, next time for two weeks. I have paid more for less so this place gets my 5*+.
Comment from Hotel Management
12-Oct-2017 by Directeur Général , Hotel Management
Dear Madam Sharron, Thank you so much for taking the time to review your recent stay in Kenzi Europa. We are glad that you had a great stay with us and we appreciated your valued feedback. All our team was very happy to have you among us and we would be honored to welcome you again in Kenzi Europa Hotel for your next visit to Agadir. Warmest Regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
3 out of 5
by Whitney

Not a four star

Posted 29-Jun-2017 on Hotels
The hotel was a bit run down the lift when you went in it felt like you was gonna get stuck in it the only good thing about the hotel was the entertainment was really good the food was terrible
Comment from Hotel Management
18-Jul-2017
Dear Madam Whitney, We would like to thank you for taking the time to review our hotel. All our team was pleased to have you among us. Please be informed that we are changing all the lifts and be assured that your remarks will be taken with high consideration in order to offer you our best services for you next visit. Thank you for sharing your comment with us and we hope to welcome you again in the future. Best regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Lovely enjoyable break

Posted 28-May-2017
The staff in all areas were lovely and friendly. Concierge were always helpful to ensure we enjoyed our stay all through the time. The Jumbo entertainment team were always enthusiastic and kept my 2 year old always entertained. The evening shows were great and the poolside was fun also. Highly recommended for families.
Comment from Hotel Management
18-Jul-2017 by Directeur Général , Hotel Management
Dear Mr. Jasper, Thank you so much for taking the time to share your kind words about your stay in Kenzi Europa. All our team was really pleased to have you among us and we are so glad to hear that you enjoyed your time with your family in Kenzi Europa. We will be more than happy to welcome you again among us. Warm regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
1 out of 5
by A verified traveller

This traveller left a rating score only Posted 20-May-2017 on Hotels
4 out of 5
by A verified traveller

Fab hotel. Amazing pool and slides. Yummy breakfst

Posted 15-May-2017 on Hotels
Pros - Very good location close to restaurants and the beach. - Rooms had balcony with sea view - Amazing breakfast with freshly squeezed orange juice, fresh eggs, croissants and loadssss more. -3 swimming pools and awesome slides. Very kid friendly. - Friendly staff - Exchange prices were better than banks - Very spacious with loads of places to relax indoors and outdoors. - Best hotel for families with loads of activities to do. - Rooms are spacious and very clean. - Free WiFi all round the hotel with good connectivity. - Allowed to wear burkini in the pools which was very good. Cons - No complimentary water in room - No kettle in room - TV channels mostly in French - In room safe wasn't working Conclusion All in all, I had a very enjoyable experience and would definitely stay again. Perfect hotel for families with kids as there is plenty to do.
Comment from Hotel Management
18-Jul-2017
Dear Guest, We are glad to learn that you enjoyed your stay with your family among us in Kenzi Europa. It’s a delight that you have liked our facilities, foods, entertainment and the friendly service provided by our staff. Regarding the safe is not included in All Inclusive basis its extra charged 25 MAD per day. The kenzi europa team will be honored to welcome you again for your next stay in Agadir. Kindest regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
3 out of 5
Recommended
for Everyone
by A verified traveller from B

Hotel Facilities

Posted 07-May-2017
Good hotel but no irons in the room which you need to pay for per item of clothing for pressing which I think is a bit of a rip off...
Comment from Hotel Management
08-May-2017 by Directeur Général , Hotel Management
Dear Madam Nargis, First of all we would like to thank you for choosing our hotel for your stay in Agadir. Please be informed that is well mentioned in our brochure and website that our rooms are not equipped by irons, also we do have a laundry service available every day from 09.00am till 05.00pm at reasonable prices. We hope to welcome you again among us in order to offer you our best services. Cordially, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
2 out of 5
by A verified traveller from London

Not great

Posted 05-May-2017
A.C. was not working. Lights didn't work when we walked in we had to ask for it to be fixed. Fridge had funny smell. No kettle or welcome drink in room.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice hotel with a good location.

Posted 04-May-2017
Great family friendly hotel. Location is good, Food is good, nice facilities, rooms are clean and comfortable. They need more staff at the reception and few staff with attitude at the restaurant. Pool guy was really helpful and animation team was very friendly. Didn't like the fact that I had to pay for the room safe and pay bedroom tax.
Comment from Hotel Management
06-May-2017 by Directeur Général , Hotel Management
Dear Mr. Mohammed, We would like to thank you for taking the time to review our hotel. All our team was pleased to have you in Kenzi Europa. Glad to learn that you enjoyed the food, the room and our facilities. Regarding the safe, is well mentioned in our website that the safe is extra charged (25 MAD per day), also the payment of the tax is stated in the booking terms. Thank you again for sharing your comment with us and we would be pleased to see you next time in Kenzi Europa Hotel. Kindest Regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
4 out of 5
by A verified traveller

Location alone gets 5 stars

Posted 21-Apr-2017 on Hotels
We arrive at the hotel at 11 at night to be put in what must've been the last room in the hotel which had such a strong damp smell that made me feel ill instantly and then a trail of ants! The lamps, telephone, loo roll basic things were missing. We were told we will be moved the next day as there are no rooms available. So morning came and we did get our rooms..they were a lot better but the view was awful, we put up with the view because of the connecting rooms as we were staying with family, however! One of the doors wouldn't open and I got told they'll send some one right up..it took 9 phone calls and two days to get the problem sorted. The other thing, they will not put the AC on till it's 36 degrees but the pool water was still freezing. Other than that the hotel was in a perfect location, everything just minutes away, the breakfast can be improved, no sausages on the buffet. The entertainment in the evening was good, aimed more towards our European friends though. The reason I would go back to kenzi is because of the location and the massssive double beds.
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Mar-2017 on Hotels