Beautiful hotel, but check-in not so good.
Our room was not available at the normal check-in time of 3:00pm. While the staff was nice and offered us coffee and tea while we waited for our room to be cleaned, it took about 45 minutes past the check-in time. The staff member then walked us down to our "garden view room." After all that waiting, we actually got to Dublin at 10:00am, like most overnight flights , only to open the door and have a strong smell (I would describe as cat urine) wafting thru the air. I was wondering how the maid who cleaned the room did not tell management about the odor. We were asked us if we wanted a different room, of course we said we would not be happy staying in this room. So we marched back down to the lobby and sat and waited while he spoke with his manager. By now, another 1/2 an hour went by and we were taken to a different room. It was about the same size and once again, no view of anything in particular, which was fine. I would hate to think that we sat there waiting for the smelly room, while this one sat ready and waiting for no one. Granted I did not splurge on an upgraded room and I thought the hotel was fully booked or I would have gladly paid for a better room instead of sit and wait, but I was not offered another type of room and I don't think visitors should be penalized for getting a standard room. The manager did however send a bottle of "champagne" to our room for the inconvenience. The rest of the stay was fine, but unfortunately first impressions linger.