Ratings based on 967 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

Posted 05-Aug-2017
Bad service and in addition refused to refund one of our nights stay after a flight was cancelled due to malfunction, that we had zero control over. Expedia advocated with the hotel on our behalf and they still refused. Thievery! Will not be back and do not recommend anyway.
Comment from Hotel Management
17-Aug-2017 by JT, Hotel Management
I am sorry we couldn't be of any assistance. If you so wish please contact us personally so we can investigate this further.
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton, AB Canada

Great Location

Posted 28-Jul-2017
Location: Great location. Walking distance to Stephens Green and shopping.
Clean quiet hotel and close to all amenities. Would stay here again.
Comment from Hotel Management
17-Aug-2017 by JT, Hotel Management
Dear Sheryl, Delighted you enjoyed your stay. Greetings the Stephens Green Hotel Team
2 out of 5
by A verified traveller from Brisbane

Disappointed last stay in Ireland.

Posted 27-Jul-2017
Pros: Position.
Cons: Overall renovations, and raising service standards to equal competitors.
Location: Great central location to south of city. Major tourist attractions, shopping, transport and not far to north Dublin.
Room run down, hairs (not ours) and mould in bath upon arrival. Bath chipped, cracked wall tiles.Staff issue so unprofessional at breakfast needed to complain. Matter resolved promptly by duty manager and outcome satisfactory. Asked young man at reception how to travel to Howth the next day. He told me train was delayed and expensive €40 for two, and said he had a friend who could drive us for a good price. I challenged information provided and he told me to catch the train. We did for less than €13 return for two and a travel time of 20 mins each way. Train on time! I question his work ethic whilst representing the hotel, not helpful. During our chat he took a call from a guest who was saying the air conditioning wasn't working in the room, and eye rolled and shook his head during that call. Overall a very average stay. Won't return.
Comment from Hotel Management
17-Aug-2017 by JT, Hotel Management
Dear Aileen, Thank you very much for sharing your comments on expedia. I would love to have the opportunity to discuss this further. Kindly contact us at the hotel and we will investigate this further.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 24-Jul-2017
Good location. The room was.confortable. we enjoyed the Irish breakfast.
Comment from Hotel Management
17-Aug-2017 by JT, Hotel Management
Dear fjo, Thanks for reviewing the hotel. Greetings from Dublin
3 out of 5
Recommended
for Everyone
by A verified traveller

Perfect Location

Posted 21-Jul-2017
Pros: Location
Cons: Need to be renovated
Amazing location! Right in the city center and within walking distance to major areas. Only complaint is that the hotel is a bit outdated. Some renovation would definitely enhance the experience.
Comment from Hotel Management
17-Aug-2017 by JT, Hotel Management
Dear Guest, We are starting our renovation in the next few months! Greetings and thanks for reviewing!
3 out of 5
by A verified traveller from Glasgow

good location, unremarkable hotel

Posted 07-Jul-2017
Pros: Location, location, location. Right on St Stephen's Green.
Cons: Bathrooms (we were in two rooms over 3 nights) are a bit tired. A minor grumble.
Location: Perfect location for exploring the city.
Dublin is so busy with visitors and great hotels are thin on the ground. This place is just fine for a short stay. Everything about it is average. The prices are high but that's also average for the city.
Comment from Hotel Management
11-Jul-2017 by JT, Hotel Management
Dear Colin, Thank you very much for your comments. We will later this year refurbish all our bathrooms. We look forward to welcome you back soon. Greetings Joans
3 out of 5
by A verified traveller

3 Night Weekend stay

Posted 04-Jul-2017
Pros: Location good for Grafton Street / Camden street areas
Cons: I don't think my room was cleaned once during the 3 days I was there
The bar closes at 9.30 every night which is extremely unusual and disappointing for a Hotel of this size
Comment from Hotel Management
11-Jul-2017 by JT, Hotel Management
Dear Guest, We appreciate your feedback. I have spoken with my Housekeeping department to ensure this doesnt occur again. Kind regards Jonas
4 out of 5
Recommended
for Everyone
by A verified traveller from Santa Maria Capua Vetere

Long Weekend in Dublin

Posted 28-Jun-2017
Pros: Well located, upscale and not far off of a trolley car stop (if desired).
Cons: The A/C unit could not be adjusted so we had to open the window for the room to cool off as it felt stuffy inside. Ultimately minor though.
Location: A block away from a major tourists strip.
Spent 4 days/3 nights in Dublin mainly for a concert at Aviva Stadium. The hotel was well centrally located between city center and the stadium. My wife and I do not mind walking so no transportation was needed to get to the stadium or to the Guinness Storehouse, both of which were quite decent walks but we ended up in some pretty cool pubs along the way. If you plan on staying solely in city center there are likely better located hotels, but the people watching and finding things along the way by walking were top notch!
Comment from Hotel Management
30-Jun-2017 by JT, Hotel Management
Dear Cale, Thank you very much for the review. Delighted that you chose the Stephens Green Hotel for your visit to Dublin. Indeed we have a great location as do our other Hotels the Alexander, Davenport and Mont Clare. Hoe to welcome you back soon. Greetings Jonas
5 out of 5
Recommended
for Everyone
by A verified traveller from Maryland, D.C. area

NIce service and close to everything.

Posted 27-Jun-2017
Pros: Service.
Location: Close to many attractions.
They have a contract with the car service, so when it came time to go the airport, the car service comes 10 minutes early so there are no worries of making a flight. The location makes it easy to get to sights of importance to the city.
Comment from Hotel Management
27-Jun-2017 by JT, Hotel Management
Dear Bob and Merci, Thank you for your kind review. We aim to please our guests and are delighted that the service we provided was to your liking. Greetings Stephens Green Hotel Team
2 out of 5
by A verified traveller

Posted 24-Jun-2017
Poor temperature control in room (unable to change thermostat). Not attended to by staff despite numerous requests. Bare minimum room facilities. Poor television. Room not attended daily. Very expensive (unjustifiably so) for what was on offer. Would not stay in this group of hotels ever again.
Comment from Hotel Management
26-Jun-2017 by JT, Hotel Management
Dear Guest, Thank you for your review. We will look into the comments provided so that we will be able to improve on our services provided. Greetings The Stephens Green Hotel Team