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Reviews of Hotel Indigo Verona - Grand Hotel Des Arts, an IHG Hotel

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 598 out of 937 reviews" "
Rating 8 - Good. 274 out of 937 reviews" "
Rating 6 - Okay. 45 out of 937 reviews" "
Rating 4 - Poor. 13 out of 937 reviews" "
Rating 2 - Terrible. 7 out of 937 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms, beautiful art. Best breakfast ever. Classy, regal.
Stayed 2 nights in Mar 2024
Response from Giovanni Maria Roberti on 12 Mar 2024
Dear Teresa,We are glad to learn that you had a great time with us. Thank you for your beatiful review and to have chosen the Hotel Indigo Verona - Grand Hotel Des Arts.We hope you will join us again in the near future for more of our excellent service that we pride ourselves in delivering to our guests.Best Regards,Giovanni Maria RobertiHotel Manager

10/10 Excellent

bevin

Stayed 1 night in Jan 2024
Response from Giovanni Maria Roberti on 12 Jan 2024
Dear Bevin,Thank you for the review, we're thrilled to hear that you had a great experience at Hotel Indigo Verona.We'd love to have you back again soon to share an even more positive experience with you.Best Regards from Verona,Giovanni Maria RobertiHotel Manager

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Giovanni Maria Roberti on 10 Jan 2024
Dear Scott,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind RegardsGiovanni Maria RobertiHotel Manager

10/10 Excellent

Lorena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Giovanni Maria Roberti on 10 Jan 2024
Dear Lorena,thank you very much for your 5* rating, we are happy to learn that we were able to exceed your expectationsWe sincerely hope to welcome you back soon for another great stay.Kind RegardsGiovanni Maria RobertiHotel Manager

6/10 Okay

Leslie, Docklands

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023
Response from Giovanni Maria Roberti on 7 Jan 2024
Dear Leslie,We are truly sorry that we have disappointed your expectations.If there is anything that we can do for you at this stage, please do not hesitate to let us know, we remain with pleasure at your disposal.Best Regards,Giovanni Maria RobertiHotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Giovanni Maria Roberti on 28 Dec 2023
Dear Guest,Thank you for your 10/10 feedback and for taking the time to review your stay with us at Hotel Indigo Verona- Grand Hotel Des Arts! Best Regards and see you next time,Giovanni Maria RobertiHotel Manager

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Giovanni Maria Roberti on 25 Feb 2024
Dear Ryan,thank you very much for your 4* rating.We sincerely hope to welcome you back again soon!Kind Regards,Giovanni Maria RobertiHotel Manager

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Giovanni Maria Roberti on 15 Feb 2024
Dear Sally,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind RegardsGiovanni Maria RobertiHotel Manager

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option, close to all historical sites
Stayed 1 night in Nov 2023
Response from Giovanni Maria Roberti on 30 Nov 2023
Dear William,thank you very much for your 5* rating.We sincerely hope to welcome you back again soonWarm Regards from Verona,Giovanni Maria RobertiHotel Manager

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Giovanni Maria Roberti on 21 Nov 2023
Dear Erica, Thank you very much to have chosen Hotel Indigo Verona for your recent stay and for finding the time to answer to our survey We are really glad you enjoyed the time spent with us and looking forward to welcoming you back soon in our hotel. Sincerely,Giovanni Maria RobertiHotel Manager

10/10 Excellent

Glenda

Stayed 2 nights in Nov 2023
Response from Giovanni Maria Roberti on 5 Dec 2023
Dear Glenda,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts. We are really glad to learn we were able to exceed your expectation.Thank you for your 5* review!Warm Regards from Verona,Giovanni Maria Roberti

10/10 Excellent

Marialola

Liked: Staff & service, property conditions & facilities
Excellent, couldn’t find a better place at Verona, everything gorgeous!
Stayed 1 night in Nov 2023
Response from Giovanni Maria Roberti on 2 Nov 2023
Dear Marialola,We loved your feedback!Going through the lines of your brief, but so meaningful review, made our day, thank you so much.We can't wait to welcome you back for another great experience.Kind regards,Giovanni Maria RobertiHotel Manager

10/10 Excellent

Mrs Nicola J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Lovely hotel, great location. Suite was a good size and it was great that the bedroom was separate from the lounge area. Lovely, friendly staff. Great breakfast with plenty to choose from.
Stayed 2 nights in Oct 2023
Response from Giovanni Maria Roberti on 1 Nov 2023
Dear Mrs Nicola J,thank you so much for such a wonderful review!We are glad to know you enjoyed the hotel location, our vast culinary breakfast offer and the courtesy and professionalism of our staff. Thank you for staying with us, we truly hope you will comeback soon.Sincerely,Giovanni Maria RobertiHotel Manager

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down, this is an exceptional hotel. The room with the covered balcony was so relaxing and comfortable, it made it hard to leave the room! The staff were all super friendly and helpful Breakfast was delicious. A perfect location. Walkable to the train station and to the center of town.
Stayed 4 nights in Oct 2023
Response from Giovanni Maria Roberti on 22 Oct 2023
Dear Carrie,thanks a lot for sharing your experience about Hotel Indigo Verona - Grand Hotel Des Arts!Your kind comments are much appreciated and make us proud of our work, we delighted to read how much you loved our room with balcony and we are really glad you have enjoyed our location, near all the point of interest of our beautiful Verona and the vast culinary offert of our breakfast. Thank for your kind words regarding our amazing team. They definitely walk the extra mile to provide a high level of customer service and make all our guest feel welcomed. We sincerely hope to welcome you back soon for another great stay.Best RegardsGiovanni Maria RobertiHotel Manager

10/10 Excellent

Ian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptional. The hotel is a 5 min walk to the main square. Perfect for families. We have our two boys 11 and 13 and it was ideal.
Stayed 2 nights in Oct 2023
Response from Giovanni Maria Roberti on 20 Oct 2023
Dear Ian,thank you for choosing our hotel for you holiday,We are glad to know you enjoyed the hotel location and the courtesy and professionalism of our staff. Thank you for staying with us, we truly hope you will comeback soon.Sincerely,Giovanni Maria RobertiHotel Manager

10/10 Excellent

Iain

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Giovanni Maria Roberti on 17 Oct 2023
Dear Iain,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon.Best Regards,Giovanni Maria RobertiHotel Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 2 nights in Oct 2023
Response from Giovanni Maria Roberti on 13 Oct 2023
Dear George,thank you for choosing our Hotel Indigo Verona for your stay.We are delight to know you have enjoyed our location, Looking forward to welcome you next time,Sincerely,Giovanni Maria RobertiHotel Manager

8/10 Good

Megan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay but the hot drinks and fresh orange juice take far too long to arrive at breakfast! Nice quiet room facing the courtyard with no noise from main road.
Stayed 3 nights in Sep 2023
Response from Giovanni Maria Roberti on 8 Oct 2023
Dear Megan,Thank you for taking the time to write this review on your recent stay in our Hotel Indigo Verona.We are glad to read that you have enjoyed your stay with us, regarding your valuable feedback on the breakfast serviceI will pass on to our F&B Manager your comment to keep improving.We are looking forward to welcome you next time,Best Regards from Verona,Giovanni Maria RobertiHotel Manager

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent and very well priced. The room was very nice apart from the shower being very small.
Stayed 1 night in Oct 2023
Response from Giovanni Maria Roberti on 7 Oct 2023
Dear Phil,Thank you for taking the time to write this review on your recent stay in our Hotel Indigo Verona.We are glad to know you enjoyed the comfort of your room and the vast culinary offer of our breakfast.I would like to thank you for leaving the feedback on the size of your shower, it will help us to keep improving and make some good changes.Looking forward to welcome you next time,Warm Regards,Giovanni Maria RobertiHotel Manager

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the staff was extremely personable and helpful especially Mara who checked us in. Hotel was outstanding and breakfast was great. Great location for walking to all the sites and convenient to the train station. I would definitely stay at this hotel the next time I go back to Verona.
Stayed 3 nights in Sep 2023
Response from Giovanni Maria Roberti on 6 Oct 2023
Dear Lucy,It's been a pleasure to have you as a Guest, thank you for choosing our Hotel Indigo Verona for your stay and for sharing with us your opinion about it.We are glad to know you enjoyed the hotel location, the vast culinary offer of our breakfast.At the same time, we are proud to know our professional Staff lived up to your expectations and we will pass onto Mara your wonderful comment.We sincerely hope to welcome you back soon for another great stay.Best Regards,Giovanni Maria RobertiHotel Manager

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Giovanni Maria Roberti on 23 Sept 2023
Dear Trevor,thank you for choosing the Hotel Indigo Verona - Grand Hotel Des Arts for your stay.And thank you so much for your 10/10 rating, Looking forward to welcome you next time,Best RegardsGiovanni Maria RobertiHotel Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating for several of our issues which were quickly solved to our satisfaction.
Stayed 2 nights in Sep 2023
Response from Giovanni Maria Roberti on 18 Sept 2023
Dear Scott, thank you for taking the time to review your recent stay at Hotel Indigo Verona - Grand Hotel Des Arts.Thank for your kind words regarding our Team. They definitely walk the extra mile to provide a high level of customer service and make all our guest feel welcomed. Looking forward to welcome you next time,Best RegardsGiovanni Maria RobertiHotel Manager

10/10 Excellent

Theresa, Folsom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and wonderful breakfast.
Stayed 2 nights in Sep 2023
Response from Giovanni Maria Roberti on 15 Sept 2023
Dear Theresa,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts.We are really happy to know that your stay met your expectations. Looking forward to welcome you next time!Best Regards,Giovanni Maria RobertiHotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Giovanni Maria Roberti on 4 Sept 2023
Dear Guest,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts.We look forward to welcoming you back soon,Best Regards,Giovanni Maria RobertiHotel Manager

10/10 Excellent

Kiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! In close proximity to the old center, but close to parkings! Beautiful hotel and the staff is great and so friendly!
Stayed 1 night in Aug 2023
Response from Giovanni Maria Roberti on 31 Aug 2023
Dear Kiana,thank you for sharing your feedback on your recent stay at Hotel Indigo Verona - Grand Hotel Des Arts. Your opinion is very important to us. We are delighted to read your kind words of appreciation and we would like to thank you for recognizing the quality of our service, the location of our Hotel and we are proud to know our professional staff lived up to your expectations and we would like to thank you for sharing your positive experience with all our Team.We look forward to welcome you soon again at Hotel Indigo Verona - Grand Hotel Des Arts!Best Regards,Giovanni Maria RobertiHotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not 4 star by a long shot
The bathrooms are tiny, there was no air con in public areas. The breakfast below par and the breakfast room in the basement was like a staff canteen. I do not recommend it.
Stayed 1 night in Aug 2023
Response from Persiano Fabio- Front Office Manager on 24 Aug 2023
dear guest are we sure that we are talking of the same hotel? , because from your discretion I do have the impression you are describe one other hotel

10/10 Excellent

Lynn, elmira

Stayed 2 nights in Aug 2023
Response from Giovanni Maria Roberti on 12 Sept 2023
Dear Lynn, thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts. We are really happy to read that your stay met your expectations with this wonderful 5/5 review.Looking forward to welcome you next year! Best Regards, Giovanni Maria Roberti

10/10 Excellent

Alun j

Stayed 4 nights in Aug 2023
Response from Persiano Fabio -Front Office Manager on 23 Aug 2023
Dear AlunThank you very much for you review and for choosing our hotel for you stay

8/10 Good

RAJIVI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very central and walkable. very clean and great staff. Our stay was hindered by one issue. We booked a premium king room. Apparently, there are 3 types of premium king rooms. We got a room which was extremely narrow and small. did not feel like a premium king room!
Stayed 3 nights in Aug 2023
Response from Persiano Fabio- Front Office Manager on 17 Aug 2023
Dear Rajivi thank you for your review, where you mention our beautiful location and our staff.i wold like infom you the premium room type is concerned, we don't have three types of premium but quite all the premium rooms are different each of other because the palace was born as an ancient villa then transformed into a hotel , but all from 22 meteres square

10/10 Excellent

Ian

Stayed 2 nights in Aug 2023
Response from Giovanni Maria Roberti on 3 Sept 2023
Dear Ian,thank you for taking the time to share your feedback following your recent stay at Hotel Indigo Verona - Grand Hotel Des Arts.We hope to welcome you back soon,Best RegardsGiovanni Maria RobertiHotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Perisano Fabio - Front office Manager on 17 Aug 2023
Dear Robert Thank you very much for your review

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained hotel with very helpful and friendly employees. Handy location for both the city centre and railway station
Stayed 2 nights in Jul 2023
Response from Persiano Fabio- Front Office Manager on 7 Aug 2023
Dear Graham Thank you very much for choosing Hotel Indigo for you stay and for your very nice review

6/10 Okay

Jerome

Stayed 4 nights in Jul 2023
Response from Giovanni Maria Roberti on 4 Sept 2023
Dear Jerome,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts.We appreciate your feedback and we look forward to your return in the not too distant future.SincerelyGiovanni Maria RobertiHotel Manager

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!!
Stayed 1 night in Jul 2023
Response from Persiano Fabio- Front Office Manager on 28 Jul 2023
Dear SalvadorThank you very much for your review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly staff. Great location to explore Verona.
Stayed 2 nights in Jul 2023
Response from Persiano Fabio- Front Office Manager on 24 Jul 2023
Dear Steve Thank your very much for you review and for choosing Hotel Indigo Verona

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 2 nights in Jul 2023
Response from Elisabetta D'Attolico, front office on 22 Jul 2023
Dear Luis,we are delighted to read your review about our Hotel Indigo Verona - Grand Hotel Des Arts, thanks a million!! We truly hope you will comeback soon, sincerely

10/10 Excellent

Kiana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to train station and to the town center. Very spacious room with a safe and mini fridge in the room
Stayed 5 nights in Jul 2023
Response from Persiano Fabio- front Office Manager on 11 Jul 2023
Dear Kiana Thank you very much for your review and for choosing our hotel for your stay

10/10 Excellent

Ismary

Stayed 4 nights in Jun 2023
Response from Persiano Fabio- Front Office Manager on 11 Jul 2023
Dear IsmaryThank you very much for your review

6/10 Okay

Flavio, Wexford

Travelled with family
Liked: Staff & service, property conditions & facilities
Way too expensive. The hotel is nice, staff was awesome but it is not worth the rate.
Stayed 1 night in Jul 2023
Response from Persiano Fabio- Front Office Verona on 11 Jul 2023
Dear Flavio Thank you very much for sharing your experience in our Hotel and for nice words to our staff

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Persiano Fabio- Front Office Manger on 3 Jul 2023
Dear Oksana Thank you very much for your review and for choosing hotel indigo Verona

10/10 Excellent

Ashley

Stayed 3 nights in May 2023
Response from Persiano Fabio- Front Office Manager on 26 Jun 2023
Dear AsheyThank you very mach for your review and for choosing our hotel for your stay in verona

10/10 Excellent

Eric

Stayed 2 nights in Jun 2023
Response from Persiano Fabio- Front Office Manager on 26 Jun 2023
Dear Eric Thank you for choosing Hotel indigo verona and for share your experience in our hotel

10/10 Excellent

Nitin, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and quiet property close to the old city
Stayed 2 nights in May 2023
Response from Persiano Fabio- Front Office manager on 29 May 2023
Dear NitinThank you very much for your review and for choosing hotel Indigo Verona

6/10 Okay

Rachid, South Lake Tahoe

Stayed 1 night in May 2023
Response from Persiano Fabio- Front Office Manager on 15 Jun 2023
Dear Rachid It would have been very important for me to know what you didn't like about your stayin order to always improveThank you for choosing Hotel Indigo Verona

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our return to Verona
It was nice to back to the hotel and find that nothing has changed, first class service, first class in all respects. Reception extremely helpful in getting our boarding passes as we are not great on the computer. Special mention should be given to the breackfast - again first class. It is particular to mention James and Leah - but there was nothing wrong with anybody.
Stayed 7 nights in May 2023
Response from Persiano Fabio - Front Office Ma on 25 May 2023
Dear DouglasThank you very much for your reviewthis kind of comments is the best sodisfation for do better our work

10/10 Excellent

Paul Denis, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Response from Persiano Fabio- Front Office Manager on 24 May 2023
Dear Paul Denis Thank you very much for your kind review and for choosing hotel Indigo Verona for you stay

10/10 Excellent

Joe, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific service, lovely room, friendly staff.
Stayed 3 nights in May 2023
Response from Persiano Fabio- Front Office Manager on 23 May 2023
Dear Joe Thank you very much for your review, and for choosing Hotel Indigo Verona

6/10 Okay

Warren

Travelled with partner
Liked: Cleanliness, staff & service
Quiet, location, close to good dining were qualities I liked. Shower faucet never worked properly though "fixed" twice, inadequate clothing storage in room, housekeeping late on two occasions were qualities I didn't like.
Stayed 7 nights in May 2023
Response from Persiano Fabio - Front Office Manager on 23 May 2023
Dear Mr Warren really sorry for your not completely soddisfazione of stay. Every review unpositive give us the possibility to become better as we want

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Close the the plaza and many shops and to the Roman arena. Rooms were clean and comfortable. Would stay here again and recommend to fam I’lly and friends.
Stayed 2 nights in Apr 2023
Response from Persiano Fabio_ Front Office Manager on 3 May 2023
Dear DorothyIs always a really sodisfation when our clients are happy of their stay Thank you for choosing Hotel Indigo Verona

10/10 Excellent

Jehuda, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with a friendly staff in a great location
Stayed 2 nights in Apr 2023
Response from Persiano Fabio- Front Office Manager on 18 Apr 2023
Dear Jehuda Thank you very much for your stay in Hotel Indigo verona, we are very happy that your stay was as your aspettative