Ratings based on 180 verified reviews

4.4 out of 5
87% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 18-Jun-2019
Spacious and comfortable room. The bed was big but dipped in the middle which was somewhat annoying.
4 out of 5
by a verified traveller

Posted 28-May-2019
Hotel decor, clean, friendly staff, good location. Avoid going on Monday since a few restaurants close on monday
Comment from Hotel Management
29-May-2019 by T Spittles, Hotel Management
Dear Traveler, Thank you so much for your favourable review which we were delighted to receive, It's true what you say about the restaurants in town which I believe is common practise in many towns, but we are always open on Mondays! I do hope that you will come back and stay at the Kings Head Hotel another time. With best regards, Tim Spittles General Manager
5 out of 5
by a verified traveller

Posted 23-May-2019
Loved the charm of the city. Hotel was beautiful. Breakfast was delicious. Definitely would go back
Comment from Hotel Management
27-May-2019 by T Spittles, Hotel Management
Dear Traveler, What a super 5* review! Thank you so much for taking the time to post your favourable comments after your recent stay at the Kings Head Hotel; I was thrilled to receive them and do hope you will indeed come back and stay with us again sometime. With best regards, Tim Spittles General Manager
4 out of 5
by a verified traveller

Posted 21-May-2019
Comment from Hotel Management
21-May-2019 by T Spittles, Hotel Management
Dear Anonymous, It was kind of you to post a 4* rating after your recent stay with us and I do hope that means you enjoyed your visit. With best regards, Tim Spittles General Manager
5 out of 5
by a verified traveller

Posted 20-May-2019
Comment from Hotel Management
21-May-2019 by T Spittles, Hotel Management
Dear Traveler, Thank you so much for posting a 5* review after your recent stay with us. I am so delighted that you enjoyed your visit and we do hope that we will have the opportunity of welcoming you here another time. With best regards, Tim Spittles General Manager
5 out of 5
by a verified traveller

Posted 16-May-2019
Smack in the centre of Cirencester. Only downside no drop off parking bay.
Comment from Hotel Management
17-May-2019 by T Spittles, Hotel Management
Dear Traveler, Thank you so much for posting a 5* star review after your recent stay at the Kings Head Hotel, which is, as you say, 'smack in the centre of Cirencester' !! We do actually have a drop off parking bay outside the hotel so I apologise if this was not clear and for any inconvenience caused. We do hope that we will have the opportunity of welcoming you back to the hotel at sometime in the future. With best regards, Tim Spittles General Manager
5 out of 5
by a verified traveller

Posted 15-May-2019
Comment from Hotel Management
16-May-2019 by T Spittles, Hotel Management
Dear Traveler, Thank you so much for taking the trouble to post a review after your recent stay with us. We are delighted that you awarded us 5 stars in every category! We do hope that we will have the opportunity of welcoming you back to the hotel another time. With best regards, Tim Spittles General Manager
5 out of 5
by a verified traveller

Posted 11-May-2019
Comment from Hotel Management
13-May-2019 by T Spittles, Hotel Management
Dear Anonymous, I was so delighted to see your 5* review after your recent stay at the Kings Head Hotel. Thank you so much. I do hope that that might mean we will have the opportunity of welcoming you back sometime in the future. With best regards, Tim Spittles General Manager
3 out of 5
by a verified traveller

Posted 14-Apr-2019
The staff seemed a bit green but eager to please and made an effort to get us checked in at an earlier time as our journey time was shorter than expected. The room we got was not as spacious as expected and compared to previous stays at the same hotel not very clean. There was dust on the surfaces and when you sat on the bed it felt like dust was coming off it. All the minibar had in it were 2 x waters and some fresh milk. There was a big block of ice on the freezer inside the fridge which also made me feel like the room had not been looked at in a while. There was even dust inside the cupboard (on top of the kettle and other surfaces. There is also a sewage smell in the area where you come in which kind of lingers even when you get into the bar area. None of it was catastrophic as the staff seem to be making an effort to sort things out but compared to another time I stayed there I was a bit disappointed. When we had trouble connecting to the internet they sent someone up immediately and we were pleasantly surprised with the service in the restaurant, they all made an Effort. It’s ok, but not using its full potential to be amazing.
Comment from Hotel Management
01-May-2019 by T Spittles, Hotel Management
Dear JG, Thank you for taking the time to post such a considered review and I have followed up your comments with the relevant departments. It is true we have taken on some new staff here who are in supervised training, and I hope this did not inconvenience you at all. I rather feel that if they came across as 'eager to please', then that is half the battle! Your comments regarding the cleanliness of your room most concerned me, as it is such rare feedback but I have addressed it with the Housekeeping department. The 'minibars' are just advertised as mini-fridges with complimentary water and fresh milk for tea/coffee, rather than UHT capsules. The odour in the reception area is one of drainage and affects other properties in the town, and we have been working with the Council to try and eliminate it. I am so sorry it was prevalent during your stay. Thank you for the comments you made regarding the restaurant service, with which they will be as delighted as I am. Thank you for making a return visit to us and I am only disappointed that it did not live up to your previous experiences. If you decide to return again, please do get in touch with our Guest Relations Manager who will do what she can to make it a more memorable stay. With best regards, Tim Spittles General Manager
5 out of 5
by a verified traveller

Posted 03-Apr-2019
Comment from Hotel Management
04-Apr-2019 by Tim Spittles, Hotel Management
Dear Traveler, Thank you so much for taking the time to post a five star review after your recent stay; we could not ask for anything more! We do hope that you will come and stay again. With best regards, Tim Spittles General Manager