Exterior

Reviews of Wingate by Wyndham Erlanger / Florence / Cincinnati South

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 492 out of 1003 reviews" "
Rating 8 - Good. 295 out of 1003 reviews" "
Rating 6 - Okay. 119 out of 1003 reviews" "
Rating 4 - Poor. 55 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful service
Stayed 1 night in Apr 2024
Response from Wingate by Wyndham on 24 Apr 2024
Thank you for taking the time to give us 5 stars Emily! We are so glad to hear you enjoyed the service and hope to see you again in the future. Thank you for staying at our hotel.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Everything was great. Will stay here again. The gentleman at the front desk was fantastic
Stayed 1 night in Apr 2024
Response from Wingate by Wyndham on 23 Apr 2024
Thank you, Karen, for your awesome review and perfect rating! We're thrilled to hear that you found the hotel very clean and that you had a great experience. We agree, Sam is fantastic! If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing our hotel!

8/10 Good

Bridget, East Amherst

Liked: Cleanliness, property conditions & facilities
Room was spacious n clean Breakfast was disappointing. No Gluten Free options or water
Stayed 1 night in Apr 2024
Response from Wingate by Wyndham on 15 Apr 2024
Thank you for your feedback, Bridget. We're pleased to hear that you found your room spacious and clean. However, we apologize for the disappointment with the breakfast options and the lack of gluten-free options and water. Your comments are valuable, and we'll take them into consideration to improve our offerings for guests with dietary restrictions and to ensure water is readily available. If there's anything else we can do to enhance your experience in the future, please let us know. We appreciate your rating and hope to welcome you back for a better stay next time.

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Not accessible
Stayed 3 nights in Apr 2024
Response from Wingate by Wyndham on 15 Apr 2024
Thank you for your rating, Evelyn. If there are any specific areas where we can improve and earn a higher rating from you next time, please let us know. Your feedback is valuable to us, and we're committed to providing the best possible experience for our guests. We hope to have the opportunity to welcome you back and ensure an even better stay in the future. Thank you for choosing our hotel.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Wingate by Wyndham on 11 Apr 2024
Thank you, Bruce, for your rating. We're glad to hear that you had a positive experience during your stay. If there's anything specific that you particularly enjoyed or if there's anything we can do to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Excellent

Daniel, West Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Very friendly and accommodating staff. Breakfast isn’t the greatest but nowadays it’s hard to find a place with great breakfast options. Rooms were very spacious and the water pressure of the shower is what you wish all other hotels have.
Stayed 1 night in Apr 2024
Response from Wingate by Wyndham on 9 Apr 2024
It's wonderful to hear that you enjoyed your stay overall! Friendly and accommodating staff can truly enhance the experience. It's also great that you found the rooms spacious and appreciated the water pressure in the shower. Your feedback about the breakfast is valuable too, as it gives insight into areas for improvement. Thank you for taking the time to share your experience Daniel! We hope to welcome you again in the future.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great shower head and water pressure! Breakfast was ok with some items already depleted by 9am, i.e. eggs, bagels, yogurt. Some upholstered chairs in our guest room had stains on them.
Stayed 3 nights in Apr 2024
Response from Wingate by Wyndham on 9 Apr 2024
Thank you for sharing your feedback Donna! It's fantastic to hear that you appreciated the shower head and water pressure. Your comments about the breakfast and the condition of the guest room chairs are noted. We appreciate your honesty and hope to have the opportunity to better serve you in the future!

10/10 Excellent

Margaret

Stayed 1 night in Apr 2024

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff.
Stayed 1 night in Apr 2024
Response from Wingate by Wyndham on 2 Apr 2024
Thank you, Cindy, for your positive feedback and top rating! We're delighted to hear that you found our hotel clean and that our staff were friendly. Your satisfaction is our priority, and we're thrilled to have earned a perfect score from you. We look forward to welcoming you back for another great stay in the future! Thank you for choosing our hotel!

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are welcoming and very service oriented.
Stayed 3 nights in Mar 2024
Response from Wingate by Wyndham on 2 Apr 2024
Thank you for your feedback Gloria and positive comments about our staff. We're glad to hear that you found them welcoming and service-oriented. We appreciate your rating and any suggestions you may have for how we can improve and earn a perfect score next time. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an even better experience in the future. Thank you for choosing our hotel.

6/10 Okay

ALAN

Stayed 1 night in Mar 2024
Response from Wingate by Wyndham on 8 Apr 2024
Thank you for taking the time to give us some feedback Alan! We appreciate your score and hope to serve you again in the future.

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was cold, water in the shower was not hot at times.
Stayed 2 nights in Mar 2024
Response from Wingate by Wyndham on 2 Apr 2024
Thank you for your feedback Barbara. We apologize for the issues you experienced with the food temperature and inconsistent hot water in the shower. Your comfort is important to us, and we're sorry for any inconvenience caused. We'll address these concerns internally to ensure improvements are made. Thank you for choosing our hotel.

10/10 Excellent

Judi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have used these facilities in the past always a great time.
Stayed 2 nights in Mar 2024
Response from Wingate by Wyndham on 28 Mar 2024
Thank you for your positive feedback Judi and for consistently choosing our facilities for your stay. We're thrilled to hear that you've always had a great time with us. Your satisfaction is our top priority, and we're delighted to have earned a perfect rating from you. We look forward to welcoming you back for many more enjoyable stays in the future! Thank you for your loyalty and for choosing our hotel.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very clean. Good location for our needs.
Stayed 1 night in Mar 2024
Response from Wingate by Wyndham on 26 Mar 2024
Thank you for your fantastic feedback! We're thrilled to hear that you found our staff very friendly, the hotel very clean, and the location suitable for your needs. Your satisfaction is our priority, and we're delighted to have earned a perfect score from you. We look forward to welcoming you back for another enjoyable stay in the future! Thank you for choosing our hotel Mark!

4/10 Poor

Ted

Disliked: Cleanliness, property conditions & facilities
I’ve got to be honest my bed was not very good to sleep on I could feel the sprains the bathtub was gross the water backed up and there was a deep, dark stain all over the bottom of the tub. The bathroom door had a crack in it, the ironing board Stood up for me to get my pants iron for the wedding. I would not recommend this place till they do upgrades.
Stayed 1 night in Mar 2024
Response from Wingate by Wyndham on 26 Mar 2024
Thank you for sharing your honest feedback about your experience Ted. We sincerely apologize for the issues you encountered during your stay, including the uncomfortable bed, the condition of the bathtub, the cracked bathroom door, and the malfunctioning ironing board. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations. We take your comments seriously and will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2024
Response from Ritu Kapoor on 23 Mar 2024
I am glad to hear that you find great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Wingate by Wyndham Erlanger KY.

10/10 Excellent

Levi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Was great
Stayed 1 night in Mar 2024
Response from Wingate by Wyndham on 20 Mar 2024
Thank you for taking the time to leave us 5 stars Levi! We appreciate your feedback and hope to see you again in the future!

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with breakfast included. Reasonably priced. Perfect place to stay when visiting the Creation Museum and Ark Adventure.
Stayed 2 nights in Mar 2024
Response from Wingate by Wyndham on 20 Mar 2024
Thank you for your feedback Patricia! We are happy to hear you had a great stay with us and found our location to be convenient for your travels.

6/10 Okay

cathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk staff kind. Breakfast staff unprepared and lackluster. They ran out of everything 10 minutes after breakfast opened and there was a constant line waiting for food
Stayed 2 nights in Mar 2024
Response from Wingate by Wyndham on 20 Mar 2024
Thank you for sharing your feedback, Cathy. We're glad to hear that you found our front desk staff kind, but we apologize for the inconvenience you experienced with our breakfast service. It's disappointing to hear that our breakfast staff were unprepared and that there were issues with food availability. Your comments are important, and we will address these concerns internally to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing our hotel.

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway, easy access.
Stayed 1 night in Mar 2024
Response from Ritu Kapoor on 14 Mar 2024
Thank you for staying with us during your trip. We are glad you enjoyed your stay and look forward to hosting you again here at the Wingate by Wyndham Erlanger/Cincinnati the next time you are in our area.

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didn’t have hot water 2 out of the 3 nights I stayed. Paper thin walls. Property has construction debris around the outside.
Stayed 3 nights in Mar 2024
Response from Wingate by Wyndham on 13 Mar 2024
Thank you, Rebecca, for sharing your experience with us. We apologize for the inconvenience caused by the lack of hot water during your stay and for the issues with noise. Additionally, we're sorry for the presence of construction debris around the property. Your feedback is crucial, and we take it seriously. We will address these issues promptly to ensure a more comfortable and enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better stay next time. Thank you for choosing our hotel.

4/10 Poor

Adam

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Wingate by Wyndham on 12 Mar 2024
Thank you for your feedback Adam. We're sorry to hear that your experience with us did not meet your expectations. We take your comments seriously and will work diligently to address any issues to improve our services. If there are specific areas where we can make improvements, please feel free to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Thank you for choosing our hotel.

6/10 Okay

Deirdre

Stayed 1 night in Mar 2024
Response from Wingate by Wyndham on 12 Mar 2024
Thank you, Deirdre, for your rating. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable, and we'll work to address any areas where we can improve. We hope to have the opportunity to provide you with a better stay in the future. Thank you for choosing our hotel.

8/10 Good

gamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Wingate by Wyndham on 12 Mar 2024
Thank you for your feedback Gamal and for rating your experience with us. We're glad to hear that you had a positive overall stay. We appreciate your comments and will use them to continue improving our services. We hope to welcome you back for an even better experience in the future. Thank you for choosing our hotel!

6/10 Okay

Kim

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The “breakfast included” was old fruit and dry muffins Very limited selection went to Speedpass for breakfast instead they had fresher fruit and yogurt Check in staff was great,
Stayed 1 night in Mar 2024
Response from Wingate by Wyndham on 12 Mar 2024
Thank you for your feedback Kim! We apologize that the breakfast did not meet your expectations and for the limited selection available. Your comments about the breakfast options will be shared with our team to ensure improvements are made. We're glad to hear that our check-in staff provided great service, and we appreciate your understanding regarding the breakfast situation. We hope you'll give us another chance to provide you with a better experience in the future. Thank you for choosing our hotel.

4/10 Poor

Alyssia

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The mattress on the pullout bed was so thin we had to buy a mattress topper to even sleep on it. They also did not have any extra blankets or pillows and had limited towels. Staff was often not at the desk.
Stayed 2 nights in Mar 2024
Response from Wingate by Wyndham on 8 Mar 2024
Thank you for sharing your experience with us Alyssia, and we apologize for the inconvenience you encountered during your stay. We're sorry to hear about the issues with the pullout bed mattress and the lack of extra blankets, pillows, and towels. Your feedback is important, and we will address these concerns to ensure improvements are made. Additionally, we apologize for the inconvenience caused by the limited availability of staff at the front desk. We appreciate your understanding and hope you'll give us another chance to provide you with a better experience in the future. Thank you for choosing our hotel

10/10 Excellent

Toni Beth

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wingate by Wyndham on 7 Mar 2024
Thank you for the 5 stars Toni! We appreciate you taking the time to give us some feedback.

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet area yet close to the interstate. Lots of shopping & restaurants close by.
Stayed 2 nights in Mar 2024
Response from Wingate by Wyndham on 6 Mar 2024
Thank you for taking the time to give us a positive review Cindy! We appreciate you taking the time to give us your feedback and are very glad to hear you found our location convenient.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wingate by Wyndham on 6 Mar 2024
Thank you for the 5 star rating Hayley! We appreciate you for taking the time to give us some feedback and are glad to hear you had a great stay with us!

10/10 Excellent

Nathan W

Nice clean place
Stayed 1 night in Mar 2024
Response from Wingate by Wyndham on 5 Mar 2024
Thank you for your positive feedback Nathan! We appreciate you taking the time to let us know how we are doing and are glad to know you had a fantastic stay.

10/10 Excellent

SUNIL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, newly renovated, WiFi worked perfectly and the staff was very helpful. The rooms were very clean and I would be returning to this place in future.
Stayed 1 night in Mar 2024
Response from Ritu Kapoor on 4 Mar 2024
Thank you for taking the time to post about your stay at Wingate by Wyndham Erlanger KY. I am glad you found good quality in our pricing and accommodations. We hope to see you again on your next visit.

10/10 Excellent

Andrew

Travelled with family
Everything was great!
Stayed 1 night in Mar 2024
Response from Ritu Kapoor on 4 Mar 2024
I am glad to hear that you find great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Wingate by Wyndham Erlanger KY.

8/10 Good

Lori

Stayed 1 night in Mar 2024
Response from Ritu Kapoor on 23 Mar 2024
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Doing repair work in the lobby when we checked in. Apparently supposed to be finished by the morning when breakfast is served
Stayed 1 night in Feb 2024
Response from Wingate by Wyndham on 29 Feb 2024
Thank you for taking the time to give us some feedback Michael! We're glad to hear you found our location convenient and as for the remodel, we were able to open up for breakfast. We hope to see you in the future!

6/10 Okay

Julie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wingate by Wyndham on 1 Mar 2024
Thank you for taking the time to leave us a review Julie! We appreciate your feedback and hope to welcome you back in the future!

8/10 Good

Ron

Stayed 2 nights in Feb 2024
Response from Wingate by Wyndham on 21 Mar 2024
Thank you, Ron, for your feedback and for rating your experience with us. We're glad to hear that overall, your stay was satisfactory. We appreciate your patronage and hope to welcome you back soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wingate by Wyndham on 27 Feb 2024
Thank you for taking the time to leave us such a positive review Angela! We appreciate your feedback and are glad to know you enjoyed your stay.

10/10 Excellent

Lara

Stayed 1 night in Feb 2024
Response from Wingate by Wyndham on 21 Mar 2024
Thank you, Laura, for your top rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future! Thank you for choosing our hotel!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is clean & staff are ensuring with the ongoing renovations the Property is as clrsn ss possible
Stayed 1 night in Feb 2024
Response from Wingate by Wyndham on 27 Feb 2024
Thank you for the top rating! We're thrilled that you had a wonderful experience during your stay. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!

6/10 Okay

Shyanne

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Wingate by Wyndham on 27 Feb 2024
Thank you for your feedback Shyanne. We apologize for not meeting your expectations during your stay. We appreciate your honesty and will use your comments to improve our services and facilities. If there are specific areas where we can enhance our offerings, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future. Thank you for choosing our hotel.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wingate by Wyndham on 27 Feb 2024
Thank you, Julie, for the fantastic 5/5 rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon. Thank you for choosing our hotel!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Ritu Kapoor on 19 Feb 2024
Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at Wingate by Wyndham Erlanger KY.

10/10 Excellent

Sara

Stayed 1 night in Feb 2024
Response from Wingate by Wyndham on 21 Mar 2024
Thank you, Sara, for the excellent rating! We look forward to welcoming you back for another fantastic stay in the future! Thank you for choosing our hotel!

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Wingate by Wyndham on 16 Feb 2024
Thank you for taking the time to leave us a review Samuel! We appreciate your feedback and are glad to know you enjoyed your stay.

6/10 Okay

Chastity

Liked: Staff & service
Disliked: Property conditions & facilities
Pool was closed due to maintenance, which was a bummer but that’s really the only issue.
Stayed 1 night in Feb 2024
Response from Wingate by Wyndham on 14 Feb 2024
Thank you for taking the time to share your feedback with us Chastity! We truly appreciate your input and are grateful for your understanding regarding the temporary closure of our pool due to necessary maintenance.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great!! I only had one issue and it was fixed!! I really appreciate good customer service!! Also i had a new renovated room.. It was really nice!! Clean and roomy! Really great hotel! I have always loved Wyndham hotels.
Stayed 1 night in Jan 2024
Response from Wingate by Wyndham on 5 Feb 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and that our staff provided excellent service. We're also glad that the issue you encountered was promptly resolved and that you appreciated the newly renovated room. Cleanliness and comfort are top priorities for us, and we're delighted that you found the room to be both clean and roomy. We truly value your loyalty to Wyndham hotels!

4/10 Poor

James

Stayed 1 night in Jan 2024
Response from Wingate by Wyndham on 21 Mar 2024
Thank you for your feedback James. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we take your comments seriously. If you're willing to share more details about your stay or any specific issues you encountered, we would appreciate the opportunity to address them and improve. We hope to have the chance to provide you with a better experience in the future. Thank you for choosing our hotel.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Wingate FD on 16 Jan 2024
Thank you for leaving us a review Robert. We are glad to hear you enjoyed your stay!

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overly firm beds
Everything was updated and nice, but the bed was overly firm. It was so uncomfortable for me and my boyfriend that it was an issue getting to sleep. Woke up completely stiff and aching. They should invest in better quality mattresses and charge more for the stay.
Stayed 1 night in Jan 2024
Response from Wingate FD on 16 Jan 2024
Thank you for taking the time to share your feedback with us Crystal. We appreciate your kind words about the updated amenities and overall experience during your stay. We sincerely apologize for any inconvenience caused by the firmness of the bed, and we regret to hear that it impacted your sleep quality. Please know that guest comfort is our top priority, and we take your comments seriously.Warm Regards,

4/10 Poor

Tabatha

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wingate FD on 16 Jan 2024
Thank you for taking the time to give us feedback Tabatha. We appreciate your honest assessment, and we are genuinely sorry to hear that your experience fell short of expectations. If you are open to sharing more details about your specific concerns, we would welcome the opportunity to address them directly. Our goal is to learn from your experience and take corrective actions to ensure a better stay for our future guests.