Ratings based on 183 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
59% of guests recommend
2.9 Room cleanliness
2.8 Service & staff
2.9 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

The Worst

Posted 22-Aug-2015
Pros: Nothing
Cons: Replace staff Replace staff
Location: Location fine
No wash cloths (after talking with manager 3 times), Reservations wrong, Room not cleaned after asking three times to manager, Staff lied to me when I first asked to see manager, said he had gone home and I had just seen him a few minutes earlier, Desk staff incompetent, On second day could not get into room after breakfast. When asking at desk, they had checked us out, yet we had another day to stay. Manager tried to apologize but his staff was making him look like a fool by not cleaning the room and all of the above complaints that we had. This hotel is in trouble.
2 out of 5
by A verified traveller

This should not be one of your hotels

Posted 18-Aug-2015
It was not a safe area. Not a safe feeling hotel. Lots of shady characters about.
1 out of 5
by A verified traveller

Awful, owner needs to decide and invest

Posted 03-Aug-2015
Pros: nothing
Cons: entire hotel.
Location: cinn
Terrible hotel. worst I have seen in all my travels.
1 out of 5
by A verified traveller from Newport Beach, CA

A Dump to be avoided

Posted 27-Jul-2015
Pros: Nothing
Cons: Bulldoze the place
A real dump! In horrible condition. Room itself was clean and a decent bed. AC marginal. TV controls unworkable. No hair dryer. Phone inop. Pool OK, albeit warm and heavy chlorine. Bar and resturaunt closed. Ice maker broken. Would not stay there again if it was free. Would not stay if paid to do so.
1 out of 5
by A verified traveller

deplorable a total nightmare

Posted 25-Jul-2015
We arrived for our confirmed reservation. Upon our arrival there were 3 families attempting to check in. As we awaited our check in there were at least 3 customers that returned to the desk to state it looked like their room was not cleaned or someone hadn't checked out. There was one employee at the desk and a maintenance person on staff only at this hotel, at this time at 1:00 in the Am. We were told that Expedia had overbooked these rooms and there was literally "no room at the inn." The 3 families were exhausted as were we. We told the front desk attendant that we weren't going to leave until he could get a hold of Expedias customer service as we wanted a refund for the prepaid "confirmed" reservation. Of course the excuses continued and we were told that the reservation was made through hotels.com as Expedia partners with hotels.com. This was in May 28, 2015. We never got through to the customer service for a refund. I explained to the front desk clerk that we would continue to wait either for a room or a refund. As I sat waiting in the lobby in a filthy dirty chair the clerk miraculously came up with a room in the end of the hotel that there was no turning down the air. The room was freezing. My husband and I slept restlessly in a full size bed. This room was obtained at 3:00 am after arriving at 12:00 midnight. My advice. Confirm you reservation directly with the hotel. Notify them if you are going to arrive late. Note the time you spoke with them. do not stay!
2 out of 5
by A verified traveller

disappointed. Not a 3 star !!!

Posted 20-Jul-2015
Pros: Looks like the entire hotel was recently renovated.
Cons: house keeping and maintenance.
Location: It's in an industrial area.
At first glance, It is a upscale and freshly appointed hotel which COULD be a nice place... Maybe even a 3.5, but right now, it is not even a 2. It has 16 floors, but there is very little in this industrial neighborhood of interest or other purpose to enhance your stay. Red Lion has there hands full here. Definitely needs a housekeeping staff that can at least vacuum the hallways, rooms, and keep the basic stuff appealing. Rug "runner" in the lobby was disgusting... could have easily been lifted and replaced like anywhere else would. My room had "crumbs" all over the rug and on the work desk. The room thermostat was hanging from the wall by it's wire only. Control knob for the temperature on the wall unit was gone. Comments from other RECENT reviewers here, and from other sites should be taken seriously. In the past I have had a good experience with using the system where you find out the exact hotel AFTER you book it, but this time is the exception. I did not stay, and the Manager did not charge me. I am expecting Expedia to refund my PRE-PAID total.
2 out of 5
by A verified traveller from Indianapolis

Not impressed

Posted 18-Jul-2015
Pros: The location
Cons: Reduce price to closer fit the hotel's condition. Staff knowledge of town.
It was way over priced, staff were not very helpful or knew very much about attractions around town.
1 out of 5
by A verified traveller from Akron, Ohio

Nope. Never again.

Posted 17-Jul-2015
Pros: The receptionists were considerate in the way that they convinced the general manager to give me a refund.
Cons: The hotel could close, be demolished, and a new hotel put in its place.
The shower head was broken off of the wall. But that was the least of my concern after I pulled the sheets back on my bed, and there was a brown "skid mark" right in the middle of the white sheet. I'll let you use your imagination as to what the "skid mark" was. Because I booked on Expedia, they refused a refund, despite finding human feces on the bed. The staff at the check-in desk were able to convince management to give me a refund (thank you).
1 out of 5
by A verified traveller

Hotel Not In Good Shape

Posted 16-Jul-2015
Pros: Price and location
Cons: The hotel needs a major overhaul
Location: Near downtown Cincinnati
The hotel staff was curt, the hotel was dirty, the hallways not vacuumed, and the room was old and dirty
1 out of 5
by A verified traveller from Chicago, IL

Dirty pools, horrible staff, horrible experience

Posted 10-Jul-2015
Dirty pools, no sauna or hot tub as stated there would be. Bar and restaurant were also said to be available, but we're closed the entire time. Negligent staff who don't want to help, was carrying my twin girls and asked where elevators were, he had headphones in and when he took them out he answered the phone instead of helping me. Shower in room didn't work and coco key resort was closed the entire time even though we were told prior from calling the hotel that it would be open. What a horrible experience. I do not recommend staying at this hotel, very disappointing.