Ratings based on 200 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
61% of guests recommend
2.9 Room cleanliness
2.8 Service & staff
2.8 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Business Travellers
by Samuel from Columbus

Not what I expected

Posted 24-Aug-2015 on Hotels
The hotel was quite run down. Actually found a live bat in my room!!
2 out of 5
Recommended
for Families
by Mark from Lexington, Ky

Red Lion on the down slide

Posted 23-Aug-2015 on Hotels
A hotel that once was, but now is not. Maintenance and upkeep of this hotel was far below expectations. It is unfortunate as it appeared to have been nice in the past but simply is not being maintained.
1 out of 5
by A verified traveller

The Worst

Posted 22-Aug-2015
Pros: Nothing
Cons: Replace staff Replace staff
Location: Location fine
No wash cloths (after talking with manager 3 times), Reservations wrong, Room not cleaned after asking three times to manager, Staff lied to me when I first asked to see manager, said he had gone home and I had just seen him a few minutes earlier, Desk staff incompetent, On second day could not get into room after breakfast. When asking at desk, they had checked us out, yet we had another day to stay. Manager tried to apologize but his staff was making him look like a fool by not cleaning the room and all of the above complaints that we had. This hotel is in trouble.
2 out of 5
Recommended
for Business Travellers
by Donnell

3rd time not a charm.

Posted 21-Aug-2015 on Hotels
Had to be moved 2 times because of dirty rooms. The third room had a bad a/c and a filthy hand towel... staff was very accommodating; the hotel wasn't!
2 out of 5
Recommended
for Business Travellers
by Nicholas

This traveller left a rating score only Posted 21-Aug-2015 on Hotels
2 out of 5
by A verified traveller

This should not be one of your hotels

Posted 18-Aug-2015
It was not a safe area. Not a safe feeling hotel. Lots of shady characters about.
3 out of 5
Recommended
for Couples
by Amanda from Evansville, IN

Bed too small

Posted 11-Aug-2015 on Hotels
We booked a single king suite for two people, and while it was nice and everything, our bed was certainly not a king. It was a full size bed at best, which wasn't very comfortable for two people to sleep in. It was also a super long walk from the elevators to the doors to get out of the building. The place is laid out kind of weird. It was really not bad for the price, however.
1 out of 5
Recommended
for Families
by Beth from Brighton, MI

Service unacceptable.

Posted 10-Aug-2015 on Hotels
We were placed in an area that's under construction and the air conditioning was not working properly. When I tried to advise the front desk, they ignored my messages. The maid service said they would tell their management, and still no one responded. That kind of service is inexcusable. We wasted a whole afternoon waiting for a response. I even tried to book a room elsewhere and everything was booked. The grounds were very unkempt (weeds, etc.) The only saving grace was the pool was large, but the furniture around the pool was half broken.
1 out of 5
by A verified traveller from indiana

the worst hotel stay ever....

Posted 09-Aug-2015
Pros: nothing
Cons: new ownership, uniforms, update the hotel.
Location: sharonville ohio.
everything was fine when we checked in...although you had to walk a mile to get to the elevators. we walk into our room that was musty and stank, the carpet looked dirty. it's an older hotel so i was trying to stay positive. but it all went downhill when at 9:30 pm there was a knock on the door...i asked who it was and the guy said maintenance. one we didn't call for maintenance and when i looked out the peephole i see a kid in a shirt and jeans. my husband said no we didn't call maintenance and he asks us to give him our names....really??? my husband gets on the phone and calls the front desk and she preceeds to ask us our name and says that noone was supposed to be in our room #, the room that they gave us at the front desk....we had had it, collected our things and decided we were going to a new hotel. they proceeded to tell us we were supposed to be in another room, and all but the front desk manager were unprofessional. we went to another hotel down the road and the guy there said we were the 2nd people that had checked in there with problems. DON"T stay here.....especially when for the same money we stayed at a beautiful marriot hotel. hate to be hotel chain snobs but we will never stay anywhere but known hotels that have good reputations.
2 out of 5
Recommended
for Couples
by Andrea

Don't waste your money!!!

Posted 08-Aug-2015 on Hotels
We were in town for a weekend getaway and a concert. When we arrived to check in we had reserved a king size bed, they didn't have any so my husband and I had to sleep in separate full size beds. People knocked on our door all night, someone literally tried to come in our room around 1am. The next morning we found a half used bar of soap stuck in the shower so I'm very skeptical as to whether the bathroom was even cleaned. When I requested a different room they moved me. The new room they moved me to didn't have a working air conditioner. It was literally 82 degrees in our room. It took over half the day to get maintenance to come to the room and fix the air conditioner after he tried to say that we had it on the wrong setting. Needless to say we will never stay there again.