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Reviews of Country Inn & Suites by Radisson, Cincinnati Airport, KY

3.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 533 out of 1094 reviews" "
Rating 8 - Good. 294 out of 1094 reviews" "
Rating 6 - Okay. 123 out of 1094 reviews" "
Rating 4 - Poor. 82 out of 1094 reviews" "
Rating 2 - Terrible. 62 out of 1094 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. My family just needed a safe and comfortable spot to stop and rest. Staff is very helpful and friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Charline

Travelled with partner
Liked: Amenities
Staff is very accommodating and room quite comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for several days. The staff were pleasant and friendly. It was a very clean facility!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Bette

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it seems this property was renovated since the last time we stayed, it was very clean and staff was extremely nice! I even got a call when I got to my room from the front desk asking how my room was. very nice touch!
Stayed 1 night in Mar 2024

8/10 Good

Gail, Berlin

Disliked: Property conditions & facilities
Bed was fabulous. Facility is older and worn. No one at the front desk in the morning. Driver to the airport was wonderful. I would book again. Make sure you bring your own dinner and drinks.
Stayed 1 night in Mar 2024

10/10 Excellent

William, Eden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay!
Stayed 1 night in Mar 2024

2/10 Terrible

Lisa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I hosted a birthday party for my granddaughter and four of her friends. The front desk person recognized someone in my party and called her ex-husband, she has a five year protective order, the staff called and let him know our exact location and RM number. She left at four am as she didn't feel safe. This put not only her but the children in danger as well. The rest of the staff was wonderful. This same employee left vomit in the pool and wouldn't clean so our pool party was cut short, the whole reason I booked a RM for two nights was so she could have a pool party! Unless this employee is dealt with for endangering us I will not stay at any Country Suites.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sheila

Travelled with family
Very nice...dedicated staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Stayed 1 night in Feb 2024

6/10 Okay

Nilton

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I did not like towels, bathtub, shower and air conditioner
Stayed 2 nights in Feb 2024

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Francia

Stayed 1 night in Feb 2024

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd year visiting the Newport, KY area but the first time we stayed out of the downtown area. It was so nice! The rates were a little cheaper, the hotel room was a little bigger and the 15 minute drive into Newport, to go to the Aquarium, wasn't much further than it took staying right downtown and having to navigate all the one way streets etc. Our kids loved the pool. It was bigger than most indoor hotel pools we've been to. We got a room with 2 queen beds and the living area. It was nice to have 2 spaces for our family of 4. Bathroom was very clean. The breakfast was standard. It had a waffle maker and scrambled eggs, sausage and buiscuits & gravy. They had cereal, fruit, yogurt, oatmeal and various bagels and muffins to choose from as well. They had something for all of us to be happy with, especially my picky kids. This hotel is near the airport but we never heard an airplane. We didn't even see one until the morning we left, as it was landing. I would absolutly stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Leisa

Good
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is isolated if you do not have a car. No restaurants close by
Stayed 1 night in Feb 2024

8/10 Good

Julianna

Stayed 1 night in Feb 2024

10/10 Excellent

Dale

Stayed 1 night in Jan 2024

4/10 Poor

Jim

Travelled with family
After researching, reserving, and checking in we were told they were putting a hold of $125.00 on our credit card to make sure that there were no damages we would be responsible for. Told us it could take up to 7 days to go bac on our card. Ridiculous. I am appalled that they did this.
Stayed 1 night in Jan 2024
Response from Marie Messer on 23 Jan 2024
Dear Jim, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Cincinnati Airport, KY. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our incidental hold on your credit card. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Marie MesserCountry Inn & Suites by Radisson, Cincinnati Airport, KY

6/10 Okay

jeff

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Missing light bulbs, mold caulked over in tub still visible, no hair dryer, missing door stop on middle door causing broken drywall, mis aligned entry door, no hot tub even though it was on the add. Overall on par with most 2 -3 star hotels, was disappointed given the higher reviews on Expedia.
Stayed 2 nights in Jan 2024

6/10 Okay

Louis

Very ordinary tv didn’t worry Check in slow
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 1 night in Jan 2024

2/10 Terrible

Kendall

Stayed 1 night in Jan 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed overnight due to early morning flight. No complaints other than they put a $150 incidental hold on your card for up 7-10 days. Be aware of that. Staff was very nice, breakfast was good with several hot options.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffery

Stayed 1 night in Jan 2024

2/10 Terrible

Brittany

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Stay very friendly staff. Everyone was helpful and they allow airport parking with transportation to the airport. We had a great stay
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and patient
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

jessica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Travis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to the airport, nice rooms, friendly staff.
Stayed 2 nights in Dec 2023

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

David

Travelled with partner
Stayed 1 night in Nov 2023
Response from Marie Messer on 30 Dec 2023
Dear DavidOn behalf of our entire staff at Country Inn & Suites by Radisson, Cincinnati Airport, KY - KY423 we apologize for the concerns you shared about your experience at this hotel.  I will be addressing any and all issues that you could have possibly had with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely, Marie MesserManager

10/10 Excellent

Courtney

Stayed 3 nights in Dec 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk attendant very friendly and helpful!
Stayed 1 night in Dec 2023

8/10 Good

John, Cincinnati

Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures were exactly what the Hotel and rooms look like when you get there. Very clean; close to airport and many different shopping and restaurants nearby. Room was in great condition and breakfast provided was really good. Would definitely stay again
Stayed 2 nights in Nov 2023

10/10 Excellent

Marcela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfy bed, great for the price
Stayed 1 night in Dec 2023

10/10 Excellent

Kristina, Knoxville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy rooms. Very nice breakfast with both hot and cold items.
Stayed 1 night in Dec 2023

10/10 Excellent

P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to airport and they also have a shuttle service for guests. If you arrive after their shuttle time you can Uber to the property and it is super close. Cost us $14. Call hotel in advance to find out the latest shuttle service before you book your airline tix. They have an indoor pool where many families hung out and the kids had a blast. Every one was super friendly there. We would definitely stay there again! Also not too far from the Ark, Creation Museum and the Cincinnati Zoo! We had a blast!
Stayed 4 nights in Oct 2023

10/10 Excellent

Terri

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice grandkids loved the pool
Stayed 1 night in Nov 2023