Ratings based on 592 Verified Reviews

3.3 out of 5
61% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

winter renovations

Posted 21-Jan-2017
Pros: location
Cons: a lot!
not informed when booking that the pool was closed heating unit in room was either on or off, the temperature control did not work morning breakfast was stale
2out of 5
by A verified traveller

Not recommended

Posted 29-Nov-2016 on Hotels
This place is definitely sub-standard. At check-in, the desk clerk was surly. When we asked why the check-in area smelled like cigarette smoke, he would only say "No smoking!" (English language may have been a problem. He had a strong Russian accent.) The bed was comfortable and the room was fairly clean. But the shower water pressure was terrible, and the bathroom exhaust fan sounded like a truck and could not be turned off, without also turning off the light. The sink faucet was not well attached to the fixture and was difficult to operate. Overall, the place badly needs refurbished: old-looking carpets, peeling paint, etc. Finally, we checked out a day early and were told the refund would come from hotels.com, but we haven't received it, and I'm not confident we ever will.
1out of 5
by A verified traveller from US

Posted 15-Nov-2016
Hotel was under repares. Kids running the lobby.
1out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Nov-2016 on Hotels
4out of 5
by A verified traveller

Great hotel with the best service

Posted 13-Nov-2016 on Hotels
I had a problem with my own ability to operate have and tv. Tv was difficult because of two stage operation with no instructions. Same with hvac I swear I operated the same buttons but when help arrived quickly it worked with him the instant and friendly service made staying here more of a pleasure than more expensive places I have stayed at. Thank you
4out of 5
Recommended
for Everyone
by A verified traveller from US

Cluster of staples in bed stabbed me while asleep

Posted 02-Nov-2016
Pros: Loved the room, loved the location, loved the staff, just don't want to get stabbed in the middle of the night by a cluster of staples, which has since sent me into a panic of whether the cluster of staples were put in my bed as a Halloween prank to infect me with something?
Cons: Just don't like getting my skin punctured by sharp objects in the bed I slept in, then not even getting an apology from anyone!?? I showed the hotel staff what stabbed me and still not even an apology!!?? Been in a panic ever since, with hopes that the sharp objects stuck in the bedding that I slept on didn't infect me with anything. Not trying to make a BIG deal, but will if I do not get some sort of courtesy call from the hotel with some sort of resolution to this issue.
Location: Location is good and there is PLENTY to do nearby with Kings Island less than a mile away.
5out of 5
by A verified traveller

Convenient and clean hotel

Posted 01-Nov-2016 on Hotels
Great Hotel close to Kings Island
2out of 5
by A verified traveller from US

Switch and Bait,

Posted 25-Oct-2016
Pros: Not much, I wish I would have stayed somewhere else,
Cons: If it says no smoking, it shouldn't smell like smoke. Nats shouldn't be in the room. If your on the third floor you shouldn't have to go to the 1st floor to get ice. The controls on the thermostat didn't work right.
Location: Mason Ohio, Kings Iland and the Beach, both large parks
3out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Oct-2016 on Hotels
5out of 5
by A verified traveller

Posted 25-Oct-2016 on Hotels
It was great