2/10 Terrible
Jennifer
Travelled with family
28 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom toilet was leaking sewage and the service team didn’t do anything but place a small towel over it even after numerous requests to fix it or move our rooms. Our sheets also had blood stains. We had 2 rooms next to each other with 4 beds total and requested blankets at least 5 different times and they would only give us 2. They refused to give us blankets and offered us sheets. The beds only had sheets on them, no blankets at all hence our request for blankets. 3 hours later at 10pm we finally got the other 2 blankets but only after we asked to speak to a manager. We had to walk down to the lobby 4 times. The first time, I called and was told I’d get a call back regarding the bathroom and nothing. The other times they didn’t answer the phone so we walked down to the lobby 4 times in order to request service to the bathroom and blankets. We had 2 young children and they were cold and needed to go to bed but it took hours to get blankets. We were also down to only one bathroom since the sewage was leaking the entire time. Safe to say we are never returning.
Jennifer
Stayed 1 night in Mar 2024