The staff at this hotel are great. But, it is beyond our comprehension how this hotel can call itself 5 star. And, the “superb” reviews also surprise us. We were given an upgrade because our shuttle never came to get us at the train station. We were grateful for the consideration. The night desk person put us in a room that was heavily fragranced and also had a chair with stains on it and old furniture. When we moved to another room, it was better, but in no way 5 star! We typically stay in 5 star hotels, so know what that grade of hotel looks like. At best, this hotel is a “3..”. It does have some of the amenities of a 5 star hotel, but that is where the comparison ends. The fixtures are low end. The furniture in our room had a cheap and distressed table. The bed was very comfortable and cozy. There was industrial carpeting in the room and it clearly wasn’t built to be a hotel room. I learned this building used to be an apartment building. The bathroom has inaccessible electrical outlets. My husband had to get on his hands and knees and then “climb” into a cabinet shelf to find the single electrical outlet in the bathroom! Astonishing. If a person is elderly or even has short arms they would not be able to plug in a hair dryer! And the rooms are awkward, architecturally weird. On the positive side, the room was clean, the T.V.s new, the beds very comfortable, and the room was clean. Please stop spraying the room with fragrance for those with allergies.