The location was great. Very close to the train and subway. Apart from that I was disappointed with the hotel.
Bed was uncomfortable, there was some sort of straw or styrofoam like substance in the pillows, bird chirping recording in the hallway all night long. Housekeeping staff were excellent, very friendly and thorough at their job.
The laundry facilities consisted of an all in one washer and dryer which in theory sounds great but my clothes were still damp after 2 hours.
Check out was at 10am. I was, admittedly, running late. At 10:15 I get a call telling me, quite abruptly, if i'm not downstairs in 15 min there will be an extra charge. This despite it saying in their pamphlet late check out was available. I didn't ask for it as I thought I had given myself enough time. Still, I was only 20 min past check out. It hardly warranted the rude warning.