Terrace/patio

Reviews of AmeriVu Inn and Suites - Chisago City

3.5 out of 5
AmeriVu Inn and Suites - Chisago City
29579 Sportsman Drive, 29579, Chisago City, MN

Reviews

8.2

Very good

Rating 10 - Excellent. 162 out of 330 reviews" "
Rating 8 - Good. 88 out of 330 reviews" "
Rating 6 - Okay. 44 out of 330 reviews" "
Rating 4 - Poor. 17 out of 330 reviews" "
Rating 2 - Terrible. 19 out of 330 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. Quiet and comfortable. I would definitely recommend.
Stayed 1 night in Dec 2023

8/10 Good

Amy

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Making reservations was not easy. Then when we finally did we get to hotel and the front desk guy says we booked a handicap room and because we were not handicap there was going to be a extra charge. No where on web site did it state handicap room.
Stayed 1 night in Mar 2024

2/10 Terrible

Emilee

Business traveller, Travelled with group
Disliked: Staff & service
My card information was stolen after staying here. I had quite literally never used it anywhere before and after my stay, and yet it was used in the nearby area after. Will never stay here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, up to date, quiet and welcoming helpful front desk attendant.
Stayed 1 night in Mar 2024

6/10 Okay

STEPHANIE

Liked: Cleanliness, staff & service, amenities
My room was very clean, nice and spacious. BUT, when I went to sleep, I set a glass of water on the nightstand, so I could have a drink of it when I woke up in the middle of the night, which I did a few times in the dark. When I woke up in the morning and turned the light on, there were ants all over the cup of water, in the water, on the inside and outside of the glass and on the night stand! GROSS!!! They need to have an exterminator visit regularly to treat the building for ants. I was told the ground in that area is mainly sand, so the ants are going to be an issue. But they need to stay on top of that. I probably drank ants in the night and didn't know it. YUCK!
Stayed 1 night in Feb 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, large rooms, ample parking, efficient check in
Stayed 1 night in Feb 2024

6/10 Okay

LaDonna

Stayed 1 night in Feb 2024

2/10 Terrible

Rose

Disliked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Always excellent customer service.. very kind and respectful staff/management.
Stayed 1 night in Feb 2024

6/10 Okay

Charlie, Omaha

Travelled with partner
Disliked: Cleanliness, staff & service
We were there 3 nights and had no housekeeping. There also was a weird policy that we had to bring our dirty towels to the front desk and then we could get clean ones.
Stayed 3 nights in Jan 2024

6/10 Okay

Avery

Liked: Staff & service, amenities
Disliked: Cleanliness
Bedding and linens were not the cleanest, both bed sheets were inside out, there was someone else's hair leftover on one bed and lint/ unknown dark specs on the other and one of the towels. The buttons on the comforter were also annoying. Undusted surfaces in the room too.Thin walls, could hear when the neighboring rooms were talking or running water, and kids stomping down the hallway. We also weren't able to use the hot tub because by the time there was finally no children they closed the pool.
Stayed 1 night in Jan 2024

6/10 Okay

Caleb

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great pool and hot tub. Rooms were average with small TV and okay shower. Staff struggled to resupply and I was charged an additional amount of money for having more guests stay in my room without being properly informed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael, Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waffles every day
Stayed 4 nights in Jan 2024

8/10 Good

Nancy

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Daniel

Liked: Amenities
Decent around
Stayed 1 night in Jan 2024

10/10 Excellent

Irelynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed was a bit broken but other wise it was amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Jennifer

Disliked: Staff & service
I booked a room through Expedia for $78; approx $98 with taxes and fees. When I checked in they explained I couldn’t have the room I booked, changed my room and then charged me an additional $35 for the “upgrade”. Absolutely terrible.
Stayed 1 night in Dec 2023
Response from JP on 27 Dec 2023
Thanks for your Precious time , for info you reserved a room which was not you requirement and we helped you get a standard room with a discouted rate . We will make sure next time before we help sombody to keep our self more accurate and professional.

6/10 Okay

Britt

Stayed 1 night in Dec 2023

4/10 Poor

Steven, Frankfort

Travelled with partner
Disliked: Amenities, property conditions & facilities
While checking in I was asked if I had requested a handicap accessible room because that was what was booked. I said no that it was not necessary so they changed me to another room but failed to tell me it was at a higher cost. I did not find that out I saw where my credit card was charged an additional $45. Another couple that we know also checked in and they said that the exact same thing happened to them. This sounds like a scheme to get more $ from unsuspecting guests, beware!
Stayed 3 nights in Dec 2023

4/10 Poor

Patricia

Business traveller
Liked: Cleanliness, property conditions & facilities
I booked a queen room as I am only 1 person but because the room is accessible I was not allowed to keep it and was told that this almost empty hotel only had king rooms with 2 beds. I was told when I checked in and out that this confusion happens to people all the time when they book. It almost seems like it is being done on purpose to garner a higher price.
Stayed 2 nights in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay for the money.
Clean hotel with friendly staff. Juice was watery, and coffee was weak. Otherwise a decent hotel for the money.
Stayed 1 night in Dec 2023

6/10 Okay

Duane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Heat not on in room 213....sheets not clean
Stayed 1 night in Nov 2023

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged $35.00 for a wheelchair accessible room, which is illegal. I am not in a wheelchair.
Stayed 1 night in Nov 2023

10/10 Excellent

denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and in great condition.
Stayed 1 night in Nov 2023

4/10 Poor

Lindsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Elizabeth A

Disliked: Staff & service, room comfort
Very Disappointing
It was a huge disappointment. The girl that checked me in was very disrespectful and rude. I was told that the room I booked online was for handicapped people only and that I had to book another room and pay more. I tried to explain that I had looked at the price and not that it said accessible. I explained as it was lower I chose the room. I was told it was illegal for me to rent that’ room. The way this was handled ruined my stay altogether. When I was that age we didn’t even consider speaking to our elders in such a fashion. I felt bad about all of it and probably won’t return.
Stayed 1 night in Oct 2023

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
you need a new front desk clerk thats all I am saying. I had a good stay nice sleep and it was nice. overall.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and relaxing 👍🤗😎😃
Stayed 1 night in Oct 2023

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the probably the nicest hotel that we've ever stayed at for the price that we paid. Great accommodations, clean room, nice continental breakfast. Highly recommend.
Stayed 1 night in Oct 2023

8/10 Good

Kari

Stayed 1 night in Oct 2023

4/10 Poor

Brian

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was great and clean and check in took about 30 seconds
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time staying at one of your properties. There is a lot offered for the price. I will definitely be searching for one of your properties on future trips.
Stayed 1 night in Oct 2023

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Relaxing
Pleasant staff; clean and comfortable; easy to park; close to where we wanted to be; and when we had a concern they were quick to respond
Stayed 2 nights in Oct 2023

4/10 Poor

David

Travelled with family, Travelled with pets
Disliked: Staff & service, property conditions & facilities
Misinformed by front desk when I called hotel directly about pet fees. Stayed specifically for that reason. Hot tub and pool were dirty, scum above water line. Drywall fell from below leaking window in pool area during rain storm. Musty smelling. Faucet and shower leaked, and lamp switch didn’t work so you just had to screw/unscrew lightbulb for on/off, etc etc etc.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Lynda

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Our room was really big which was nice but kinda dirty. Sticky carpet and 1 roll of toilet paper
Stayed 2 nights in Sep 2023

8/10 Good

Carolyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did find that the bed was too hard for me. I did like that there was a variety of pillows so I found one that was good for me.
Stayed 2 nights in Sep 2023

8/10 Good

Evelyn

Stayed 1 night in Aug 2023

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Room was rated as being able to sleep at five or six people. But it really only slept four. The breakfast was pretty good. What is a good place to stay for the price though.
Stayed 1 night in Sep 2023

10/10 Excellent

Monica

Stayed 1 night in Aug 2023

4/10 Poor

lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
bad
hotel room smells and they left huge humidifier in the room by accident. not much provided in the kitchen and no sheets or blankets provided for pull out bed. very cheap hotel. it's closer to a 2 star hotel. they close breakfast at nine although checkout is not till 11 that makes no sense.
Stayed 1 night in Aug 2023

8/10 Good

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Aug 2023