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Reviews of Noel Arms Hotel

3 out of 5
Noel Arms Hotel
High Street, Chipping Campden, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 202 out of 472 reviews" "
Rating 8 - Good. 202 out of 472 reviews" "
Rating 6 - Okay. 45 out of 472 reviews" "
Rating 4 - Poor. 22 out of 472 reviews" "
Rating 2 - Terrible. 1 out of 472 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Nadine Debolt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely place to stay in the Cotswolds! It is quiet and peaceful yet in the heart of the town which is very walkable. We loved everything about the hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming arrival. Blue badge space reserved for me. Good meal.
Stayed 1 night in Mar 2024
Response from Reception Team on 1 Apr 2024
We are happy you enjoyed your time with us. We hope to see you again in the future.

6/10 Okay

Jean

Travelled with family
Liked: Staff & service, amenities
Could do with a bit of a refurbishment. Lovely staff but rooms dated. Needs new pillows.
Stayed 2 nights in Mar 2024
Response from Reception Team on 1 Apr 2024
thank you for your review. We have forwarded your feedback to our refurbishment team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Team on 3 Feb 2024
thank you for your review

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Shower could use some work. Not hot enough and very average water pressure.
Stayed 1 night in Dec 2023
Response from Reception Team on 4 Jan 2024
thank you for your review. we will take these points into consideration.

8/10 Good

Leroy

Stayed 1 night in Dec 2023
Response from Reception Team on 25 Dec 2023
thank you for your kind review

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 25 Dec 2023
thank you for your kind review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 11 Dec 2023
Thank you for your kind review

8/10 Good

Mark

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a 2 night stay at the property with our 2 year old toddler and 2 dogs in November 2023. Overall we thoroughly enjoyed our stay, staff were kind, friendly and accommodating and we would recommend to others to visit. The property is warm and cosy and the pub has a lovely feel about it. The venue is very dog friendly and they’re allowed to stay in your room whilst you dine in the restaurant. We stayed in room 29 which is situated in the car park near the rear exit to the pub. Unfortunately we were woken at 1240am on Sunday morning by a group of people exiting the rear entrance. The bedroom has single glazed windows (due to age of property) so if you’re visiting with young ones perhaps opt for a quieter room. We would love to visit again in the future.
Stayed 2 nights in Nov 2023
Response from Reception Team on 29 Nov 2023
Thank you for your kind words. We hope to see you again in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, service & rooms. Tha Noel Arms is one of the best Cotswoldian hotels, and we look forward to staying there again in 2024.
Stayed 2 nights in Nov 2023
Response from Reception Team on 10 Nov 2023
Thank you for your kind words and your 5/5 rating. We look forward to seeing you again in the future

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Acceptable hotel in a good location
Pros: Location in the heart of Chipping Campden On-site parking (see Cons) Restaurant is excellent choice for dinner Nice windows in the room Cons: This is an old building with a maze of staircases and hallways and the front desk decidedly does NOT offer help with luggage. On arrival, was told the parking lot had been filled by wedding guests (huh?). Actually parking was available, but didn't see this until I had dealt with luggage several blocks away. Basically, the front desk staff is not helpful, but otherwise it's a good place to stay.
Stayed 2 nights in Oct 2023
Response from Reception Team on 20 Nov 2023
Good morning,Thank you for your review of the hotel,We will take your comments on board and implement them into our team.Many thanks,The Noel Arms

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on main street. Breakfast was excellent as was the service our entire stay. Close to all the main towns in the Cotswolds.
Stayed 2 nights in Oct 2023
Response from Reception Team on 4 Nov 2023
Thank you for the lovely review and we are delighted to hear you had a good stay!We hope to welcome you back to the hotel in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Reception Team on 8 Nov 2023
thank you for your kind review

10/10 Excellent

Pete

Stayed 1 night in Oct 2023
Response from Reception Team on 12 Nov 2023
Thank you for your kind review

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an old hotel but an interesting place to visit and the morning breakfast was very good and we had one dinner while there and that was good too!
Stayed 3 nights in Sep 2023
Response from Reception Team on 22 Oct 2023
thank you for your kind words

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Noel Arms! Perfect location and comfort and service. Delicious classic breakfast and in room tea - we LOVED our room! Massive bathroom and it was beautifully renovated. One threadbare chair in the room did not detract- everything else was lovely. Exceeded expectations- and We will return. Kind and available staff!
Stayed 1 night in Oct 2023
Response from Reception Team on 18 Oct 2023
Thank you for your kind words and your positive review. we hope to have you back with us again in the future and we are glad you enjoyed your stay.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reception Team on 22 Oct 2023
thank you for your positive review

8/10 Good

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and dinners were excellent.
Stayed 3 nights in Sep 2023
Response from Reception Team on 23 Sept 2023
Thank you for the positive review,We are glad you enjoyed your stay, and we hope to welcome you back to the hotel in the future,

10/10 Excellent

Annetta

Liked: Cleanliness, staff & service, property conditions & facilities
very nice stay
Stayed 1 night in Sep 2023
Response from Reception Team on 23 Sept 2023
Thank you for the positive review,We are glad to hear you enjoyed your stay, and we hope to welcome you back to the hotel in the future.

8/10 Good

Dongbing

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from The Reception Team at Noel Arms on 6 Sept 2023
Thank you for your valuable feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reception Team on 26 Aug 2023
Thank you for your review,We are delighted to see you enjoyed your stay, and we hope to welcome you back to the hotel in the future.

10/10 Excellent

Debra

Stayed 2 nights in Aug 2023
Response from Reception Team on 21 Aug 2023
Thank you very much for the positive review!We hope to welcome you back to the hotel soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay, needs improvements
Overall a good stay. We stayed in one of the cottage rooms, which was nice, however the only issue we had was the location of the room. Due to it being so close to the car park entrance and the drop off point, it was very loud. Also people leaving the bar to go to their rooms meant it was really loud. Having single glazed windows also meant that you could literally hear everything. So whilst it was nice, we didn't really get a great nights sleep. Breakfast on our first day was nice, a long wait but was tasty. However the next day, breakfast was moderately warm to say the least. It was quite disappointing in comparison to our first experience. They also could do with some background music in the breakfast area, it was awkwardly quiet and you could hear a pin drop so you didn't really want to talk too loud for fear of being overheard. The staff at breakfast were polite, however the main host was slightly rude and condescending. Upon arrival we waiting to be seated whilst she walked past us several times to set tables with no acknowledgement. Then persisted to tell us we had not chosen what type of eggs we wanted in a unpleasant manner, I must admit the pre-order breakfast form did not say to choose the type of egg you wanted, just that it was on offer. It felt as though we were inconveniencing her so it wasn't very welcoming. Other than that it was a nice hotel, good location!
Stayed 2 nights in Aug 2023
Response from Reception Team on 21 Aug 2023
Thank you very much for the review,We are glad to hear that most of your stay was enjoyable, and we have taken on board your comments and will look to develop these areas to further improve the service we offer,We hope to welcome you back to the hotel in the future,Kind regards,Reception Team

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Reception Team on 21 Aug 2023
Thank you very much for the positive review!We are glad to hear you enjoyed your time with us, and we hope to welcome you back soon.

6/10 Okay

KATY

Stayed 1 night in Jul 2023
Response from Reception Team on 21 Aug 2023
Thank you very much for the review,We are always looking to improve our service, so if there is anything you would like to discuss regarding your recent stay, please contact the hotel directly.Kind regards,Reception team

4/10 Poor

Kevin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
poor product in general combined with un interested staff not keen on catching your eye or engaging. Staff shortage issues in Kitchen also meant we had to wait an hour for breakfast even though we had booked a pre-agreed time the night before We decided on second morning to get breakfast elsewhere even though this was included within the rate. In summary we would not recommend and will not be returning.
Stayed 2 nights in Aug 2023
Response from Reception Team on 21 Aug 2023
Thank you very much for the review,We are sorry to hear that the hotel did not live up to your expectations, and we certainly believe that this is not the standard we have come to expect from ourselves. We did have an unexpected shortage in staff during your stay which let to many complications. If you would like to discuss the points you have raised further please contact the hotel directly.

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noel Arms Hotel is in a convenient location for access to Chipping Campden with the added bonus of car parking on site.
Stayed 2 nights in Jul 2023
Response from Reception Team on 24 Jul 2023
Thank you very much for the positive review!We are always happy to hear when guests enjoy their stay, and we hope to welcome you back to the hotel soon.Kind regards,

8/10 Good

Mr. A

Stayed 2 nights in Jul 2023
Response from Reception Team on 21 Jul 2023
Thank you very much for the positive review,We are glad to hear you enjoyed your stay, and we hope to welcome you back soon!

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Reception Team on 11 Jul 2023
Thank you for your great review of the Noel Arms!We hope to welcome you back soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay
Lovely old style hotel in the Cotswolds. Had a delicious meal in the evening and freshly cooked breakfast. Very friendly staff, large carpark under the arch, great base for visiting Cotswold sites Dover Hill, Hidcote and Sezincote, also took in the Arts and Crafts museum. Lots of eating options in the town, but would recommend the food at the hotel too
Stayed 2 nights in May 2023
Response from Regards Una on 3 Jun 2023
Thank you Heather for your kind comments. We are very pleased to know we made your stay with us a pleasant one. Should you wish to return we look forward to welcoming you and your friends.

6/10 Okay

amanda

Stayed 1 night in May 2023
Response from JS on 26 Jun 2023
Thank you for leaving us a review.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Nice old school inn with a good pub. Rooms are decent size and clean. Not luxurious, but perfect atmosphere if you’re looking for an authentic Cotswold’s experience. Shower was glorious.
Stayed 2 nights in May 2023
Response from Una on 31 May 2023
Thank you Andrew for your kind comments. We are pleased we made your stay with us enjoyable and hopefully you would consider recommending us to others. RegardsUna

10/10 Excellent

Buddy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in May 2023
Response from Julia Szymanska | Reception Supervisor on 9 May 2023
Thank you ! We hope to welcome you once again at the Noel Arms Hotel.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Randi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2023
Response from Noonie on 6 Apr 2023
Thank you Randi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Noonie on 27 Mar 2023
Thank you for visiting our hotel and we do hope you enjoyed yourselves and would consider visiting us again. We aim to provide a good service for our guests while they are away from home.

10/10 Excellent

Edward

Stayed 1 night in Mar 2023
Response from Noonie on 27 Mar 2023
Thank you for your kind comments and we do hope you have enjoyed your stay with us and would consider returning and recommending us to your friends.

10/10 Excellent

John, Hawthorn East

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accomodation. Great ambience and good value

8/10 Good

Anthony

Stayed 2 nights in Dec 2022

10/10 Excellent

gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff Food all excellent Easy access to lots of walks, nice shops and pubs in Chipping Campden
Stayed 2 nights in Nov 2022
Response from Julia on 30 Dec 2022
Good morning Gillian, Thank you fro leaving us such an enthusiastic review! We wish to welcome you back again at Noel Arms doors and corners.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was at back of hotel which was rather difficult to locate. Staff were friendly to bring us around. No lift, so had to carry bags up 1 level. Parking was spacious. Breakfast good. Reserved half board which was from same menu as other guests. No need to pre-book half board. Good wifi.
Stayed 2 nights in Nov 2022
Response from Reception team on 25 Nov 2022
Good morning, I do apologise that your room was allocated at the back of the building. Perhaps next time we can ensure you are on the ground floor and the team can deliver your bags to the room. Thank you for taking the time to review Noel Arms, and we are glad it was a 10/10 stay for you. Kind regards, Reception team

8/10 Good

christine

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Noel arms review
The parking is great behind the hotel. The staff were helpful & friendly. Rooms were clean but our room was basic & definitely not worth £200 a night.
Stayed 2 nights in Nov 2022
Response from Reception on 25 Nov 2022
Good morning Christine, Thank you for reviewing your stay with us. Our prices do increase at the weekend, due to high demand. Hopefully you can stay during our quieter periods. Kind regards, Reception team

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
another good time
Stayed 1 night in Oct 2022
Response from Noel Arms Management on 7 Oct 2022
Thank you for returning to Noel Arms and for providing us with a lovely review.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A enjoyable stay
As ever a most enjoyable stay. Standards have been maintained.
Stayed 1 night in Sep 2022
Response from Reception Team on 17 Sept 2022
Good afternoon, Sir, I am so glad you had a great time with us, you were a pleasure to have, We hope we can welcome you back again soon,

8/10 Good

Redd

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights. Beautiful old building. Nice large room, but staff was so stretched. Each person was nice but working multiple duties so they were rushed and didn’t have time to finish anything or answer questions. At 6:30 pm there was no receptionist. The bar person told the waiter to give us a key, but I had no idea where the room was, or about breakfast, much less anything else, such as walks or getting a taxi. The next day and at checkout was little better. The location and food was good but you need to make reservations.
Stayed 2 nights in Aug 2022
Response from Julia on 30 Aug 2022
Good morning Redd, Thank you so much for leaving us your review from you recent stay with us. I am sorry for the disappointment with our service. We are slightly short staffed at the moment, but I can ensure that we work on this matter. We are glad that the next day was better experience for you. We look forward to welcome you back again in our Hotel. Many Thanks,Julia Prokopowicz

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and food
Very enjoyable stay at Noel Arms on 21 - 23 August with friends. Breakfast and evening meal was delicious especially the crumble. Good location and free parking at hotel a bonus. Would definitely recommend.
Stayed 2 nights in Aug 2022
Response from Reception Team on 27 Aug 2022
Dear Susan, Thank you for your kind review, we are so glad you enjoyed your stay with us at the Noel Arms, I hope we can welcome you back in the future