Ratings based on 159 verified reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Posted 01-Jul-2019
It is not a 3 stars hotel. NO Parking NO Elevator NO A/C NO Internet at the room YES Good Restaurant YES Easy checkin YES Friendly staff YES Good location We arrived and was 40 Celsius, no A/C in the room, it was like a sauna. The internet service provided is not acceptable on this days. Good meat and best french fries at restaurant. Not a 3 star hotel as advised by expedia.
Comment from Hotel Management
04-Jul-2019 by Célyne, Hotel Management
Oui, c'est vrai, il n'y a pas d'ascenseur, OUI le parking est compliqué à Chinon, OUI, internet est compliqué dans les chambres (c'est pour cela qu'il y a un salon près de la réception qui vous permet de vous connecter aisément) et OUI, il n'y a pas de climatisation. Cela dit, si vous aviez pris la peine de lire le descriptif de l'établissement, vous auriez pu le savoir avant de réserver et surtout, vous ne vous seriez pas attendu à des services que nous ne proposons pas. OUI, vous êtes arrivés sous la canicule et j'en suis navrée, mais heureusement pour la nature, l'homme ne décide pas de la météo. Dernier point, pour votre information, le classement 3 étoiles est basé sur des critères bien définis et les points que vous évoqué n'en font pas parti, vous pourrez trouver toutes les informations, pour vos choix futures, auprès des bureaux de contrôle qui décernent les étoiles.
4 out of 5
by a verified traveller

Lovely old building

Posted 23-May-2019 on Hotels
Have stayed here on several occasions. It's a good stopover on the way back to Eurotunnel. The building itself is really old and has lots of character, in an excellent location. The rooms are spacious with a good breakfast.
Comment from Hotel Management
25-May-2019 by Célyne, Hotel Management
Dear Madam Thank you for having stayed with us again. and thank you for your lovely comment.
4 out of 5
by a verified traveller

Posted 26-Apr-2019 on Hotels
Comment from Hotel Management
13-Jun-2019 by Célyne, Hotel Management
Madame, Monsieur, Merci d'avoir séjourné au sein de notre établissement et d'avoir pris de votre temps pour nous noter. Cordialement
1 out of 5
by a verified traveller

booked; got confirmation & yet room was given away

Posted 08-Dec-2018 on Hotels
got to reception; was told it's full; showed her my confirmation email; she kept saying she was busy all day at the adjoining restaurant; room was given to a walk-in customer; instead of apologizing, she kept saying she has only 7 rooms while the best western has more than a hundred room; sigh; what does that mean? serve me right for booking her hotel?
Comment from Hotel Management
07-Jan-2019 by Célyne et Olivier, Hotel Management
Monsieur, 1- Nous ne recevons pas instantanément les demandes de réservations (il peut y avoir jusqu'à une heure de délai). 2- Les mises à jour du planning des plateformes de réservations ne sont pas non plus instantanées. 3- Nous ne restons pas 24h sur 24 devant notre ordinateur, dans l'attente de réservations potentielles. Ils nous arrive aussi de nous occuper de nos clients présents, ainsi que de notre restaurant. Votre réservation, ce jour là a croisé, des réservations de passage et téléphoniques... Pas de chance, mais hélas, ça arrive et ça arrivera encore, tant que vous recevrez une confirmation émanant de la plateforme plus rapidement que nous recevons les demandes de réservations
4 out of 5
by a verified traveller

Posted 07-Nov-2018
The hotel was good. I have stayed there twice now. Some rooms are really nice and some could use a little updating. But all in all it was a great experience.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 17-Oct-2018 on Hotels
5 out of 5
by a verified traveller

I would stay again

Posted 05-Oct-2018 on Hotels
beautiful and historic old building. But it doesn't have that old, musty smell. They keep it nice and fresh. The views are really nice. Bed was comfortable. And they allow dogs. Public parking right in front was so easy because we arrived around 3pm. If you arrive later I'm sure it fills up.
4 out of 5
by a verified traveller

Good value for the area

Posted 29-Sep-2018 on Hotels
Very historic building with reasonable parking, but limited conveniences such a spirial stairs and no elevator. This was a good value in Chinon which has become a congested tourist destination.
4 out of 5
by a verified traveller

A good stay

Posted 24-Sep-2018 on Hotels
Our room was spacious, clean and comfortable. Breakfast was good. The location was close enough to everything.
4 out of 5
by a verified traveller

Overnight stay.

Posted 07-Sep-2018 on Hotels
Overnight stop on way home. Very friendly staff and very welcoming. No air conditioning so was hot during the night. Perfect location for exploring and experiencing Chinon.