Bar (on property)
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Reviews of Quality Inn

2.5 out of 5
Quality Inn
20 N Plaza Blvd, Chillicothe, OH

Reviews

7.8

Good

Rating 10 - Excellent. 119 out of 342 reviews" "
Rating 8 - Good. 129 out of 342 reviews" "
Rating 6 - Okay. 48 out of 342 reviews" "
Rating 4 - Poor. 26 out of 342 reviews" "
Rating 2 - Terrible. 20 out of 342 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything is OK except they don’t have an elevator and we have to carry our stuff on the second floor
Stayed 1 night in Apr 2024

4/10 Poor

Justin

Liked: Cleanliness, property conditions & facilities
It’s fine
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with family
Liked: Property conditions & facilities
The only issue was getting use to traffic on US35.
Stayed 1 night in Apr 2024

8/10 Good

Laura

Travelled with partner
Great breakfast and restaurants nearby
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
LOCATION
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff person was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Katrina Horsley on 15 Apr 2024
We want to thank you for the positive feedback! We take great pride in Quality Inn and the service we provide for our amazing guests. We are so glad that you enjoyed your stay! We look forward to providing you with wonderful accommodation and experiences each time you are in town.

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff great breakfast and quiet place to stay
Stayed 2 nights in Mar 2024
Response from Quality Inn Management on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your most recent visit. We look forward to providing you with wonderful accommodation and experiences each time you are in town.

6/10 Okay

Dan

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The bar was a nice feature but they do allow smoking in the bar and you can smell the smoke in the hallways of the entire hotel. The hotel is very outdated and the price should reflect that more.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tammy

Stayed 1 night in Mar 2024
Response from Quality Inn Management on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your most recent visit. We take great pride in Quality Inn and the service we provide for our amazing guests. We are so glad that you enjoyed your stay!

10/10 Excellent

Cathy, Goderich

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff was incredible. She made an effort to find us a main floor room due to our bicycles & pet. Kudo's you made the start of our stay so positive. I would stay here again
Stayed 1 night in Mar 2024
Response from Quality Inn Management on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your most recent visit. We want to thank you for the positive feedback! I have shared your comments with our staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn and the service we provide for our amazing guests. We are so glad that you enjoyed your stay! We look forward to providing you with wonderful accommodation and experiences each time you are in town.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Quality Inn Management on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your most recent visit. We want to thank you for the positive feedback! We take great pride in Quality Inn and the service we provide for our amazing guests. We are so glad that you enjoyed your stay! We look forward to providing you with wonderful accommodation and experiences each time you are in town.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the price.
Stayed 1 night in Jan 2024

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Koren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service
Average
A travel stop for one night. All staff were polite and courteous. Building is showing age and could use some remodeling. Room was spacious but had an odor. Breakfast was the average buffet. I would rate their scrambled eggs and ham the best of all hotels I have eaten at!!!
Stayed 1 night in Dec 2023

6/10 Okay

Melissa

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom in our room was big and very clean. Decor (furniture) hasn’t been updated in years.
Stayed 1 night in Dec 2023

10/10 Excellent

Lukata

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jacob

Stayed 2 nights in Dec 2023

6/10 Okay

Michael

Stayed 3 nights in Dec 2023

8/10 Good

Nichole

Liked: Staff & service, property conditions & facilities, room comfort
Comfort fine, cleanliness could use some work.
Hotel was decent. There were some weird stains on the wall. Bed was fine.
Stayed 1 night in Nov 2023

8/10 Good

Scott

Stayed 1 night in Oct 2023

4/10 Poor

Benjamin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had an issue with our check in process. Our reservation wasn’t populating which was expedias fault ultimately but the front desk staff wasn’t very nice or helpful. They didn’t seem to really care about our issue. If I hadn’t already been charged for our stay I would have left and stayed elsewhere.
Stayed 1 night in Oct 2023
Response from Quality Inn Management on 9 Oct 2023
Your feedback regarding your most recent visit is important in our continuous goal of providing then most enjoyable experience for our guests. On behalf of myself, and our staff we would like to apologize for not meeting your expectations. As a staff, we have reviewed the information and addressed the concerns/issues presented so we may improve on the experience we provide to our guests.

8/10 Good

THERESA

Asked for a quiet room on side away from traffic. We did not get it. We were on the outside, noisy, did not sleep well. Men singing in the bar were very good.
Stayed 1 night in Sep 2023
Response from Quality Inn Management on 22 Sept 2023
Your feedback regarding your most recent visit is important in our continuous goal of providing then most enjoyable experience for our guests. On behalf of myself, and our staff we would like to apologize for not meeting your expectations. As a staff, we have reviewed the information and addressed the concerns/issues presented so we may improve on the experience we provide to our guests.

6/10 Okay

William

Business traveller
Stayed 2 nights in Sep 2023
Response from Quality Inn Management on 22 Sept 2023
Your feedback regarding your stay is extremely important to us. We have reviewed the information submitted in your survey and rest assured that we will use your comments to continually make improvements to provide each of our guests with the most enjoyable experience.

10/10 Excellent

Bert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Aug 2023
Response from Quality Inn Management on 13 Sept 2023
Thank you so much for your feedback! We are so pleased you enjoyed your stay and hope to see you again soon!

2/10 Terrible

JOSEPH, LAKE ELSINORE

Disliked: Cleanliness, amenities, property conditions & facilities
First notice when entering hallways, stink of cigarette smoke and dank odor. Entered room and noticed cobwebs along baseboard. Booked a 2 night stay, left after 1. Moved to Fairfield Marriot next mooring which was literally next door. Which I did more homework. Stay at Fairfield was worth the money even after forfeiting night 2 at Quality Inn which is an oxymoron.
Stayed 2 nights in Aug 2023
Response from Quality Inn Management on 13 Sept 2023
Your feedback regarding your most recent visit is important in our continuous goal of providing then most enjoyable experience for our guests. On behalf of myself, and our staff we would like to apologize for not meeting your expectations. As a staff, we have reviewed the information and addressed the concerns/issues presented so we may improve on the experience we provide to our guests.

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Quality Inn Management on 13 Sept 2023
Thank you so much for your feedback! It is much appreciated. We hope to see you again soon!

10/10 Excellent

melisa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't really overly excited about a alcohol establishment being connected to the hotel
Stayed 2 nights in Aug 2023
Response from Quality Inn Management on 13 Sept 2023
Thank you so much for your feedback! We are happy you enjoyed your stay. Hope to see you again soon!

8/10 Good

Debby

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was nice. Went for breakfast around 8:30 and there was no hot food left and coffee carafes were empty. No on around to ask about refilling food or coffee. Pricey as well.
Stayed 1 night in Jul 2023
Response from Quality Inn Management on 13 Sept 2023
Your feedback regarding your stay is extremely important to us. We have reviewed the information submitted and rest assured that we will use your comments to continually make improvements to provide each of our guests with the most enjoyable experience.

6/10 Okay

Sue

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The entire place smelled of cigarette smoke. The facility and amenities were nice but be ready to smell like smoke. I wiped up water off the bathroom floor and the white towel was very dirty. The floor had not been cleaned in a long time.
Stayed 1 night in Jul 2023
Response from Quality Inn Management on 13 Sept 2023
Your feedback regarding your most recent visit is important in our continuous goal of providing then most enjoyable experience for our guests. On behalf of myself, and our staff we would like to apologize for not meeting your expectations. Our property is one that offers a smoking option for those who choose that option. As a staff, we have reviewed the information and addressed the concerns/issues presented so we may improve on the experience we provide to our guests.

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check-in clerk was very good. She had only been at the job for a short time but handled the long line to check-in and the phone calls very efficiently and politely.
Stayed 2 nights in Jul 2023

6/10 Okay

Jacqueline M

Liked: Staff & service
Getting very run down. Horrible shower.
Stayed 1 night in Jun 2023

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice.
Stayed 1 night in Jun 2023

6/10 Okay

Donald

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
I specifically asked if the pool was going to be open for Memorial weekend before I booked and I was told it would be, when we arrived with the kids that's all they wanted to do was swim and the pool was completely empty and closed. I would have booked a different Hotel if I knew it was not open.
Stayed 4 nights in May 2023

4/10 Poor

Kendra Lynnia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2023

2/10 Terrible

Grant

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in took forever. Multiple people showed up at 3 when check in starts and took over a half hour to get everyone a room. Why say check in is at 3 if you aren’t ready for everyone
Stayed 1 night in May 2023

6/10 Okay

sriram

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Jennifer, Eau Claire

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Basic hotel could use a little more TLC. Easy to find. Dining within walking distance. Had a bar reasonably priced bar. Reasonable pet fee. Toilet seat was broken and ac unit has a squeak like a door closing when it shut off
Stayed 1 night in Apr 2023

6/10 Okay

Joe

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

4/10 Poor

Geoffrey

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Doug

Business traveller
Liked: Cleanliness, staff & service
This was a very generic hotel. Nothing special, nothing bad. The breakfast bar was nice.
Stayed 4 nights in Apr 2023

2/10 Terrible

Dale

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Mold on sink rim room smelled ants refrigerator broken Room 118
Stayed 1 night in Apr 2023

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Nicholas

Stayed 1 night in Mar 2023

4/10 Poor

Lindsey

Stayed 1 night in Feb 2023

8/10 Good

Lindsey

Stayed 1 night in Feb 2023

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel kind of smelled of rotten garbage. Wallpaper pealing in room. Staff were very kind.
Stayed 1 night in Feb 2023

10/10 Excellent

Velma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Feb 2023