Hotel Okaan

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Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Hotel Okaan

VIP Access

Hotel Okaan

3.5 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
km 122 Carr Merida-Puerto Juarez, Chichen Itza, YUC, 97750

Explore the area

  • Popular LocationCenote Ik kil4 min drive
  • Popular LocationEl Caracol5 min drive
  • Popular LocationCourt of the Thousand Columns5 min drive
  • AirportChichen Itza, Yucatan (CZA-Chichen Itza Intl.)5 min drive

Choose dates to view prices

About this area

Chichen Itza

Located in Chichen Itza, Hotel Okaan is in a rural area. Pyramid of Kukulkan and Court of the Thousand Columns are notable landmarks, and the area's natural beauty can be seen at Cenote Ik kil.

What's nearby

  • Cenote Ik kil - 4 min drive
  • El Caracol - 5 min drive
  • Pyramid of Kukulkan - 5 min drive
  • Court of the Thousand Columns - 5 min drive
  • Pre-Hispanic City of Chichen-Itza - 6 min drive

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 105 min drive

Restaurants

  • Hotel Oka'an - 8 min walk
  • Restaurante Kasta Kan - 18 min walk
  • Temple of the Warriors - 5 min drive
  • Oxtun - 6 min drive
  • Restaurant-Bar "Pueblo Maya" - 7 min drive

About this property

Hotel Okaan

3.5-star spa hotel near Cenote Ik kil
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a rooftop terrace are on-site. All 22 rooms offer free WiFi, balconies and minibars. Room service, rainfall showerheads and free bottled water are among the other amenities available to guests.
Hotel Okaan offers 22 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and complimentary bottles of water. Rooms open to balconies. This Chichen Itza hotel provides complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Additionally, rooms include a ceiling fan and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, body scrubs and body treatments. The spa is equipped with a mud bath.

The spa is open selected days. Guests under 15 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Return airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7 AM–10 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Mud bath
  • Spa open selected days

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Rainfall showerhead
  • Shower

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 200.00

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out fee: MXN 200.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Pool access available from 7 AM to 10 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Property is also known as

Hotel Okaan
Hotel Okaan Piste
Okaan
Okaan Piste
Hotel Okaan Chichen Itza
Okaan Chichen Itza
Hotel Okaan Hotel
Hotel Okaan Chichen Itza
Hotel Okaan Hotel Chichen Itza

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 320 out of 524 reviews
5 - Excellent 61%
Rating 4 - Good. 134 out of 524 reviews
4 - Good 26%
Rating 3 - Okay. 44 out of 524 reviews
3 - Okay 8%
Rating 2 - Poor. 13 out of 524 reviews
2 - Poor 2%
Rating 1 - Terrible. 13 out of 524 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything at the hotel, we didn’t have WiFi in our room which was perfect so that we could just experience the whole natural environment!! Nothing to change!! If some one found a gold back and white diamonds ring, please I want it back!!!! I offer a reward. Contact the Hotel please.
Stayed 1 night in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bountiful place
Stayed 1 night in Jan 2022

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful. We stayed in one of the cabins and felt like we were in paradise. Hotel Okaan is one I will always remember. So serene and the staff treated us like Queens. There is no wi-fi or TV, but it goes along with the whole theme of detaching from busy lives and feeling closer to nature.
Stayed 1 night in Jan 2022

2/5 Poor

Travelled with family and small children
Disliked: Property conditions & facilities
It is very closed from Chichen itza. The hotel doesn't count with wifi or Tv. The cellphone reception was terrible. The air conditioning was moldy and dripping water all over the floor. The toilet was clogged and when flushed sewage water will come out of the side. The staff seemed spaced out and were not very helpful.
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I first booked this property reading other reviews and when i got there, driving through the dirt road to get there, I was both wowed and nervous. I shortly after fell in love with the feel of being detached in the forest . It was a beautiful , full service hotel. Secuirty gaurd was friendly and felt comfortable going in and out of the dirt road after the initial first shock . The food does take time to get at the restaurant but i can say it was all delicious and worth it . Its 1 minute from the famous cenote once reaching the main road and 10 min total to chichen itza . We didnt enjoy the pool but all the grounds is well maintained and if you have a good amount people , i didnt know, they will start a huge bon fire for you ! I wish i knew but i will be back soon .
Stayed 1 night in Nov 2021