Ratings based on 2,894 Verified Reviews

3.7 out of 5
74% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Aug-2017
Loved the hotel because of how nice and friendly the lady who worked at the front disk were. Very close to the airport. Liked the free shuttle who took us from the airport to the hotel. I just loved the experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from SC

Hotel was in great condition.

Posted 19-Aug-2017
The hotel looks newly remodeled. The onsite restaurant was great. Very nice place to stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from STL

Nice

Posted 23-Jul-2017
Great price. Clean rooms. Nice staff . great pool. Nice bar.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jul-2017
Pros: Quiet.
Cons: Parking is unreasonable, 12.00 per night. Suburban location, not in the city of Chicago where I would expect a rate of this type.
Easy check-in and clean. Polite staff and I have nothing else to add.
Comment from Hotel Management
21-Jul-2017 by Arun Sharma, Hotel Management
Dear Guest, Thank you for review and we hope to see you again. Regards, Arun
4 out of 5
Recommended
for Everyone
by A verified traveller

Good value airport stay with shuttle

Posted 15-Jul-2017
Pros: Convenient, clean and very helpful staff
Cons: Maintenance around pool area?
Reception Desk staff were all superb and allowed us to have a late checkout to suit our flight arrangements. The small indoor pool was a bonus even though it was nothing special.
4 out of 5
Recommended
for Everyone
by A verified traveller

Last Minute And Grateful.

Posted 11-Jul-2017
lyrics a million with the area, I needed a hotel near the O'Hare Airport. I stopped in to Four Points Sheridan and was very pleased with the interior lobby area. After going on to Expedia, I found an exceptional rate for the night. Although the hallways appeared to be in need of paint and new carpet, the room was very clean and the bedding was crisp and comfortable. I would most definitely stay at this hotel again. Also, the girls at the front desk were very nice and room service was prompt and friendly.
Comment from Hotel Management
14-Jul-2017 by Arun Sharma, Hotel Management
Dear Guest, thank you ! we look forward to see you again. Regards, Arun
2 out of 5
by A verified traveller from Chicago, IL

Close to airport

Posted 06-Jul-2017
The hotel is in need of a definite makeover. The carpet is filthy, the furniture in the had numerous stains, and the bathrooms are extremely small with miniature toilets.
Comment from Hotel Management
06-Jul-2017 by Arun Sharma, Hotel Management
Dear Cass, We apologies for not meeting expectations and I want to assure you that we are working diligently to update the property and we hope you will give us another chance to make it up to you. Warm Regards, Arun
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington, DC

The staff make the difference

Posted 05-Jul-2017
Every staff member I encountered was courteous and responsive. I get the sense people enjoy working there.
Comment from Hotel Management
06-Jul-2017 by Arun Sharma, Hotel Management
Dear Jeff, thank you for review and we hope to see you again. Regards, Arun
5 out of 5
Recommended
for Families
by A verified traveller from Florida

Stopping in Chicago

Posted 04-Jul-2017
Pros: I liked the cleanliness of the hotel and the location was close to the airport and the Navy Pier.
Cons: I would add refrigerators and safe's to the rooms. Two amenities I expect from a Sheraton.
Location: The location is convenient and close to many food locations and different stores.
We are on a family road trip, two kids and two adults. We had a good experience.
Comment from Hotel Management
06-Jul-2017 by Arun Sharma, Hotel Management
Dear Jess, Thank you for the review and glad to hear about your experience. We look forward to see you again. Regards, Arun
3 out of 5
Recommended
for Everyone
by A verified traveller

Rooms need renovation

Posted 03-Jul-2017
The lobby in the lounge at the hotel where absolutely beautiful the staff was amazing but the rooms need work the hallways need work the beds were falling apart underneath and the mattresses need to be replaced
Comment from Hotel Management
06-Jul-2017 by Arun Sharma, Hotel Management
Dear Guest, Thank you for the review and I want to assure you that we are working diligently to update the property and we hope you will give us another chance to make it up to you next time. Regards, Arun