Ratings based on 7,820 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

The hotel is basically okay and close to sceneries

Posted 22-May-2017
Pros: The hotel is close to some large shopping areas, attractions, Navy Pier and etc. The facilities of this hotel can meet generate customers' expectation
Cons: Lift facilities in terms of speed and availability.
Location: Customers of this hotel might go shopping, and eating with a variety of shops and restaurants nearby this hotel within an acceptable walking distance.
The hotel itself is basically okay. Nevertheless, the customers of the hotel has no access to refrigerator or fixed line broadband internet, At the same time, the customers of the hotel are not automatically provided with electrical water pot for boiling water to drink and it is only available upon request from customers. The hotel provides customers of the hotel with a mini bar at the hotel rooms. If customers of the hotel takes out those food and beverage and drinks from the mini bar, it will invoice you even the customers of the hotel immediately place it back to the mini bar of the hotel rooms. Nevertheless, neither the reception staff of the hotel nor the check-in staff of the hotel mention the above to me during check-in time or after check-in. It came to my tremendous surprise to note that some non-consumed food, drinks or beverage at the hotel room by me were shown on the invoice. If I did not check the invoice provided by the check-out staff of the hotel carefully and comprehensive, I probably would not aware of all those unconsumed food, beverage and drinks items shown on the invoice issued by the hotel staff to me upon my check-out request. It took me much time to request relevant explanations from the check-out staff of the hotel and my elaborate/explanation of the actual situation regarding the unconsumed items at the mini-bar of the hotel room. In the first place, the staff did not cancel the above though finally agreed after my repeated explanation and requests
5 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Nice hotel, right in the center of Chicago

Posted 22-May-2017
The only down fall was the wait for an elevator which was up to a 10 minute wait. This will hopefully be fixed with their remodeling. Other than that, we had a great experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location downtown on the magnificent mile

Posted 21-May-2017
Rooms were quite small but if you are looking for a historical hotel that is probably all you will find
4 out of 5
Recommended
for Everyone
by A verified traveller from Bethesda, md

Posted 20-May-2017
Pros: Location, facilities.
Location: Restaurants, shopping, lake shore.
My 3rd stay in 3 years. Would have been more, but usually outside of my budget. Excellent location, walking down distance to the mall and great restaurants. Excellent staff - friendly & attentive. Although an almost 100 y.o. building, very well maintained and updated.
4 out of 5
Recommended
for Everyone
by A verified traveller

location

Posted 20-May-2017
Within walking distance to all attractions ......friendly staff
2 out of 5
by A verified traveller

Older hotel, room was small and dingy.

Posted 18-May-2017
Asked to switch and was told they had nothing. Staff did not follow up with me, to try to change rooms during my 4 day stay. Would not choose this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Right downtown

Posted 16-May-2017
Very close to many of Chicago's places to see. Great since I didn't have a car.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to Michigan Ave.

Posted 16-May-2017
The location is great, the rooms are tiny and the elevators are slow.
4 out of 5
Recommended
for Everyone
by A verified traveller from philadelphia. pa

Good for one, small for two

Posted 15-May-2017
The hotel location is great. Facility is decent considering it's ab old building. Hotel rooms are small.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in a great location!

Posted 14-May-2017
Pros: Location and staff
Location: In the heart of the shopping district.
We stayed at this hotel for a shopping trip on Michigan Avenue. It was very nice, clean, and a great location. Staff was very helpful and friendly. We were treated very well.