Ratings based on 7,582 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel staff.

Posted 22-Feb-2017
I booked a queen size bed room that was the smallest that I have every stayed in. Also there was long hair in the shower stall that I had to clean out before I took my shower. I also didn't care for the $60.00 per over night stay fee that was standard to stay at the hotel which I felt should have been discounted if you are a guest at the hotel. I'm not sure if I would or not recommend this hotel because the room wasn't what I envisioned. I suppose for a over night stay it wouldn't be bad but I wouldn't stay for an extended stay.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2017
Facility was beautiful and the room was very clean. Perfect location, right on Michigan avenue in the heart of the city. Can't beat it for the price.
3out of 5
Recommended
for Everyone
by A verified traveller from London

Great location

Posted 19-Feb-2017
Rooms are small and dark. Excellent location. Friendly staff. Beds are very clean and comfortable.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Feb-2017
It was very nice and clean and I have nothing negative to say about it
4out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Very good

Posted 16-Feb-2017
The only negative thing was the Spanish translations of their promotional material, which were sloppy translations.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Feb-2017
Pros: Location was great.
The room was a little small and the carpet was pretty dirty. Because of the room size, I would not recommend this hotel to families.
5out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Convenient Location

Posted 14-Feb-2017
Pros: Friendly staff, clean and comfortable. Close to parking and attractions
Cons: I wish our room would have had a bathtub. That was my specific and special request for a more relaxing stay. Wish Valet would be cheaper.
Location: It was very easy and short walk to the Magnificent Mile for shopping and dining. Loved how close it was to everything .
It was within walking distance from everything we wanted to do. (Melinium Park and shopping.dining) as well as our parking spot. We were greeted at the door and the staff was so helpful and friendly in making our stay the best it could be. Overal great hotel filled with amenities. Hotels were very slow and small so they were crowded fast and you never knew how long you would be waiting for one. Great hotel for a great deal!
5out of 5
Recommended
for Everyone
by A verified traveller

Convenient to our events

Posted 14-Feb-2017
Upon check-in we were upgraded to a suite. We were thrilled with a larger room. Hotel staff was friendly and welcoming. We will come back!
3out of 5
by A verified traveller

Posted 13-Feb-2017
We had a room with two queen beds. The sleeping area was cramped and difficult for three people to maneuver. The bathroom was very small as well with no place to put toiletries (sink only and no vanity). The room was clean, staff was nice and I hear that the rooms with a king only bed were more comfortable plus they have a view of Michigan ave. Not comfortable for us but a different room may have better luck.
4out of 5
Recommended
for Everyone
by A verified traveller from Cobourg

Perfect Location for a short business trip downtow

Posted 11-Feb-2017
Pros: location, cleanness. Cons: a smile can take u along way, my from was tiny by but sufficient for my visit. Would come back again but would -if I'm the manager- find out if there is a fixable cause for the lack of smile and warmth.