Superior Room, 1 King Bed (Smoke Free) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Reviews of Hotel Saint Clair- Magnificent Mile

4 out of 5
Hotel Saint Clair- Magnificent Mile
162 East Ontario Street, Chicago, IL

Reviews

7.6

Good

Rating 10 - Excellent. 528 out of 1349 reviews" "
Rating 8 - Good. 370 out of 1349 reviews" "
Rating 6 - Okay. 191 out of 1349 reviews" "
Rating 4 - Poor. 135 out of 1349 reviews" "
Rating 2 - Terrible. 125 out of 1349 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
It was a really nice stay, and everything is walkable which is perfect if you don’t want to waste money ubering everywhere just to waste more on food
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Francisco, we're thrilled to hear that you enjoyed your stay and found our location convenient for exploring the area on foot. Your satisfaction is our priority, and we're glad we could provide you with a positive experience. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Chicago.Warm regards,Guest Experience Team

8/10 Good

Caitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good price, very friendly staff. However, the room I was given was quite small, definitely glad I was traveling alone because it would be cramped with 2 people. The walls are also pretty thin, so you can hear people in the hallway talking/exiting their rooms. The elevator was also constantly busy, so plan on leaving early if you have to get somewhere.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Caitlyn, thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our hotel's convenient location, competitive pricing, and friendly staff. However, we sincerely apologize for any inconvenience caused by the size of the room and noise levels during your stay. Your comfort is of utmost importance to us, and we regret that we fell short of your expectations in these areas. Rest assured, your comments will be shared with our team for further review and improvement. We understand the importance of a peaceful and comfortable stay, and we will work diligently to address the issues you raised, including those of the elevators. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.Warm regards,Guest Experience Team

6/10 Okay

Jeremy

Stayed 2 nights in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Patricia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
D
Stayed 1 night in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Dear Patricia, we are happy to have hosted you and served you well at Hotel Saint Clair. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Warm regards,Guest Experience Team

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place will definitely go back again. It was close to everything. The room was beautiful and spacious and I had such an amazing time. Will definitely go back again.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 5 Mar 2024
Dear Stephanie, we are happy to have hosted you and served you well at Hotel Saint Clair. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our convenient location, spacious rooms, beautiful decor, facilities, and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Warm regards,Guest Experience Team

10/10 Excellent

Keith, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 29 Feb 2024
Dear Keith, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Hotel Saint Clair guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Warm regards,Guest Experience Team

10/10 Excellent

Tracey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything & everyone was nice
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Tracey, we are thankful for giving our hotel a splendid rating for our lovely services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team

2/10 Terrible

Reyna

Disliked: Cleanliness, property conditions & facilities
There was mold in the shower and the hallway smelled of cigarettes & weed
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Reyna, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the mold in the shower and the unpleasant odors that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Warm regards,Guest Experience Team

10/10 Excellent

Lemir Idris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accomodating and rooms were great for their price. I recommend it and will definitely come back for my next trip.
Stayed 4 nights in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Hi Lemir, thank you so much for your precious review! We are frankly beyond words when guests gift us a 5-star rating for our friendly, helpful services and fantastic accommodation facilities. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. Your recommendation and promise to revisit us mean a lot to us. We hope to host you again on a much-deserved holiday at Hotel Saint Clair with the finest of our amenities and resources!Warm regards,Guest Experience Team

10/10 Excellent

Nadji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Nadji, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We missed our train back to Michigan and booked a room here last minute. Our room was small and cozy. It was very clean and updated. We also had leftovers so we asked for a room with a fridge and microwave.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Feb 2024
Dear Sonia, we are pleased to hear that we could accommodate you during your last-minute stay, and we appreciate your positive feedback regarding the cleanliness and comfort of your room. Your satisfaction is our priority, and we are glad we could provide you with a cozy, clean space and adequate amenities during your unexpected stopover. Should your travels bring you back to our area, we would be delighted to welcome you again and provide you with another pleasant stay.Warm regards,Guest Experience Team

10/10 Excellent

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service
Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Dear Marcia, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice for a hotel. Best prices we found and within walking distance of many places. All floors require a key card to enter, making us feel very safe during our stay.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 19 Feb 2024
Dear Justin, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to appreciate our convenient location, excellent pricing, and well-planned security measures. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Hotel Saint Clair on your next visit!Warm regards,Guest Experience Team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Béatrice Bui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. The room was clean and large. We appreciated that we could adjust the temperature of the room easily! One thing that we did notice was that the rooms weren’t very well isolated. We could hear the other rooms pretty clearly.
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 7 Feb 2024
Dear Béatrice, thank you for sharing your experience with us. We are pleased to hear that you were pleased with our friendly and helpful staff services, felt satisfied with your clean and spacious room, as well as appreciated the ease of adjusting the room temperature. However, we apologize for any noise disturbances you experienced during your stay. Your feedback is important to us, and we will work diligently to address the sound insulation in our rooms to ensure a more peaceful environment for our guests. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. It was a pleasure to host you, and we look forward to having you back at Hotel Saint Clair many more times.Warm regards,Guest Experience Team

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Krystal, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, quiet, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Hotel Saint Clair guest experience on your next visit to Chicago.Warm regards,Guest Experience Team

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Did not appreciated the garbage truck banging the dumpster loudly at 4 am along with its backup signal. The hotel was close to gr.eat food
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear Martin, thank you for choosing to stay with us, and we appreciate your feedback. We sincerely apologize for any inconvenience caused by the noise from the garbage truck in the early morning. We understand how disruptive such disturbances can be to our guests' rest, and we will look into ways to minimize such disturbances in the future. On a positive note, we're pleased to hear that you found the hotel's proximity to great food convenient. If there's anything else you'd like to share or if there are specific measures you'd suggest for noise control, please let us know. We value your input and hope to have the opportunity to provide you with a more peaceful stay in the future.Warm regards,Guest Experience Team

10/10 Excellent

Shantel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay !
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Shantel, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Hotel Saint Clair guest experience on your next visit to Chicago.Warm regards,Guest Experience Team

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Delaynie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is AMAZING, Huge shout out to Will! The rooms are clean, beds & pillows are comfy. The rooms are on the smaller side but that wasnt really an issue for us and if youre not used to the sounds of the city at night you might find it a bit loud but i didnt have a hard time sleeping at all. As well as being one of the only hotels that allow cats! Definitely will stay here again and recommend to anyone i know going to Chicago
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear Delaynie, thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with our customer service, especially with Will. It's heartening that you found our rooms clean, beds and pillows comfy, and appreciated our pet-friendly policy. While we are sorry that the room size was not up to your expectations and understand the impact of city sounds, we're delighted these issues did not affect your sleep or stay. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Moreover, it gives us great pleasure that you will happily revisit our place and recommend our service without second thoughts. We gladly hope for the chance to host you again and provide you with a superior guest experience at Hotel Saint Clair!Warm regards,Guest Experience Team

4/10 Poor

Gurleen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff rooms stink no room service unless u request and nothing communicated while checking in
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 8 Jan 2024
Dear Gurleen, thank you for rating our services and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with our services working in your favor. Warm regards,Guest Experience Team

2/10 Terrible

Zhaojin

Travelled with partner
Liked: Amenities
Disliked: Staff & service
The front desk gave us a room that someone else already checked in…
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 2 Jan 2024
Dear Zhaojin, we sincerely apologize for the mix-up at the front desk that led to assigning you a room that was already checked in. This is certainly not the level of service we aim to provide, and we understand the inconvenience it must have caused. We are investigating the issue to ensure it doesn't happen again in the future. On that note, we apologize once more for letting you down and request you to give us another chance to rectify our errors and earn your trust!Warm regards,Guest Experience Team

10/10 Excellent

Brittney

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there was great and it was very convenient. By the hospital, is a plus
Stayed 1 night in Dec 2023
Response from Customer Care Team on 28 Dec 2023
Dear Brittney, it's our absolute pleasure to know you loved your stay with us at Hotel Saint Clair. We strive to provide excellent value to our guests through our favorable location and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Chicago.Warm regards,Guest Experience Team

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Hi Andy, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Hotel Saint Clair with the finest of our amenities and resources!Warm regards,Guest Experience Team

6/10 Okay

Huong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Dec 2023

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit disappointing
Nice place, but if you want housekeeping to clean your room and get clean towels, you have to request it. Not very art deco either. The new restaurant however was very nice.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 20 Dec 2023
Dear Sheldon, thank you for your positive comments on our hotel and the new restaurant. We apologize for any confusion regarding housekeeping services, and we appreciate your feedback on the decor as well. We will review our communication processes to ensure that guests are promptly informed. Your insights are valuable, and we hope to have the chance to welcome you back for an improved experience.Warm regards,Guest Experience Team

10/10 Excellent

Flourine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, very accommodating,we were able to get an earlier check in time.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Hi Flourine, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly, helpful services and early check-in process. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Hotel Saint Clair with the finest of our amenities and resources!Warm regards,Guest Experience Team

6/10 Okay

Marius, Medford

Liked: Property conditions & facilities
Ok
Stayed 4 nights in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Marius, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Warm regards,Guest Experience Team

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in Chicago
Easy to get to and Alicia let us check in early after we found out that we couldn’t access our car once it was parked.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Jayne, we're pleased to hear that you found our location easily accessible and that Alicia provided you with excellent service, allowing for an early check-in. We are sorry for any inconvenience caused by the parking situation; we will discuss your concerns with our management team and work on a resolution promptly. Your comfort and satisfaction are important to us, and we appreciate your feedback. If your travels bring you back to the area, we would be delighted to host you again.Warm regards,Guest Experience Team

8/10 Good

Robert Loren

Travelled with family
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Robert, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Hotel Saint Clair, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Warm regards,Guest Experience Team

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 6 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

belen

Stayed 1 night in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Jacqueline

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A couple of negatives but generally good
Cleanliness was very good. Two issues: Bathroom (and sink) are tiny, even in a deluxe room, so may not be great for families in one room. They must get a dedicated service elevator! Waited 20 minutes to come down once, elevators were full of housekeeping stuff. And was told "we are busy preparing for next guests"...um, we were also guests, even if we were leaving!
Stayed 1 night in Nov 2023
Response from Customer Care Team on 20 Nov 2023
Dear Susan, thank you for acknowledging the cleanliness of our hotel. We apologize for the challenges you faced with the bathroom size and the elevators. We will assess these issues critically and do what's necessary to resolve them without further delay. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope you choose to stay here again on your next journey to Chicago.Warm regards,Guest Experience Team

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 18 Nov 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Marleny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location. Close to stores and good places to eat
Stayed 1 night in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear Marleny, thank you so much for reviewing your stay at Lombard Plaza Motel. We are aware that our convenient location provides our guests with the chance to easily access nearby stores and restaurants. We are glad to learn that this worked out perfectly for you, allowing you to truly enjoy what the city offers, along with a clean and comfy stay. We were delighted to host you and would be more than happy to serve you again on your next trip!Warm regards,Guest Experience Team

6/10 Okay

Amanda

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was okay but definitely outdated. The bathroom is incredibly small. For a double bed room, it was quite tight for 2 people.
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 11 Nov 2023
Dear Amanda, we appreciate your honest feedback about your recent stay. While we're glad to hear that the room conditions were satisfactory, we apologize for any inconvenience caused by the outdated appearance, tight bedding, and small size of the bathroom. Your comments are important; we will use them to make necessary improvements. We hope to have another opportunity to provide you with an updated and more comfortable experience.Warm regards,Guest Experience Team

6/10 Okay

David

Stayed 3 nights in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear David, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Warm regards,Guest Experience Team

8/10 Good

Charles, Saint Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, newly renovated rooms at a bargain price. Not a 4 star hotel. But a good hotel for a very competitive price, and clean
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 11 Nov 2023
Dear Charles, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and remodeled accommodations at competitive pricing. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our facilities and services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Hotel Saint Clair on your next visit!Warm regards,Guest Experience Team

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 10 Nov 2023
Dear Angela, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Hotel Saint Clair. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Guest Experience Team

10/10 Excellent

Sean, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, comfortable bed and good location.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 10 Nov 2023
Dear Sean, we are pleased that you thoroughly enjoyed your time at Hotel Saint Clair. We appreciate you letting us know how satisfied you were with our rooms, bedding, and location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Chicago.Warm regards,Guest Experience Team

8/10 Good

Michelle, Nappanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here prior to and after a surgery at Northwestern Medicine. We walked to the hospital in the morning and brought a wheelchair back, mostly by navigating Northwestern's 2nd floor from north to south. The room was small, but we just needed it for sleeping. It would have been small for a luxurious night on the town.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 7 Nov 2023
Dear Michelle, we appreciate your stay with us during a surgery at Northwestern Medicine, and we're glad to have served you well. While the room may have been small for a luxurious night out, we hope it met your needs for a comfortable and convenient stay during your time here. Your feedback is valuable, and we wish you a speedy recovery. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Guest Experience Team

4/10 Poor

Axel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
I couldn’t sleep all night because I was placed in a room next to the elevator.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 6 Nov 2023
Dear Axel, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the noise from the elevator affected your sleep and marred your time with us. Please know that we will be looking into this. We appreciate your feedback and hope to resolve this issue as soon as possible. We look forward to welcoming you back to Hotel Saint Clair soon.Warm regards,Guest Experience Team

6/10 Okay

Jennifer

Stayed 3 nights in Oct 2023
Response from Customer Care Team on 1 Nov 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Quantell

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean for the most part I just didn’t like the chairs that’s in the room needed cleaning or replaced.. overall it was okay…
Stayed 1 night in Oct 2023
Response from Customer Care Team on 1 Nov 2023
Dear Quantell, we appreciate your feedback about the cleanliness of our rooms. We're sorry about the condition of the chairs; we will instruct our team to look into their condition and address this issue to ensure a cleaner and more comfortable stay for all our guests. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Hotel Saint Clair on your next visit!Warm regards,Guest Experience Team

10/10 Excellent

Margarete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Very nice hotel. My second stay there this year. Very Friendly front staff. Convenient and efficient valet parking. Wonderfully clean room with a super comfortable bed. Only drawback is noise from renovation in a building adjacent to Hotel Saint Claire
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 1 Nov 2023
Dear Margarete, thank you for your continued loyalty and positive feedback. We're pleased to hear that you enjoyed your stay, including our friendly front desk staff services, convenient parking facility, clean accommodations, and comfortable beds. We apologize for any inconvenience caused by the adjacent building's renovation noise. Your comfort is important to us, and we'll work on minimizing any potential disruptions in the future. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to see you and serve you better at Hotel Saint Clair on your next visit!Warm regards,Guest Experience Team

8/10 Good

Alyssa

Travelled with group
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 1 Nov 2023
Dear Alyssa, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Hotel Saint Clair, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Warm regards,Guest Experience Team

10/10 Excellent

Brandi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite stay ever. It felt like home for us.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 31 Oct 2023
Dear Brandi, we are thankful for giving our hotel a splendid rating for our homely accommodations. We aim to deliver clean, cozy rooms for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team

4/10 Poor

Jonathan

Disliked: Staff & service, property conditions & facilities
5 nights, poor room conditions, did not restock empty soap all 5 nights, towels were feces-stained, only doubles not queens, noisy all night
Stayed 5 nights in Oct 2023
Response from Customer Care Team on 26 Oct 2023
Dear Jonathan, we sincerely apologize for the poor room conditions, empty toiletries, stained towels, bed size, and noisiness. We shall strictly consider your concerns to ensure that our hotel premises are adequately cleaned and maintained. We shall bring about the changes to provide a fulfilling experience for you at our place. We hope you consider booking with us again next time you are in the area so that we can provide the peaceful and relaxing stay you expect and deserve.Warm regards,Guest Experience Team

6/10 Okay

Donna

Travelled with family
Liked: Staff & service
under construction, restaurant not open & room very small. Had to upgrade for an additional $200 /nite so we had room to move around in. Very disappointed.
Stayed 4 nights in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear Donna, we appreciate your feedback about your stay with us. We apologize for the inconvenience caused by the ongoing construction, closed in-house restaurant, tiny room size, and the subsequent need for a room upgrade. We are sorry for these shortcomings and disappointed that we could not provide a truly fulfilling experience for you at our place. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Warm regards,Guest Experience Team