Ratings based on 782 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Terrific location, very comfortable

Posted 03-Feb-2016
Pros: Location and service.
Cons: Possibly update room décor.
Location: On a quiet, tree-lined residential street, only steps from Michigan Avenue shopping, the Museum of Contemporary Art, Water Tower, and restaurants.
Comfortable rooms and beds, wonderful location, friendly staff. But--room décor is a bit standardized (though we stayed in the least expensive category), not quite up to cutting-edge standards of some newer five star Chicago hotels. But, generally rates reflect this (they are lower than some other five stars) and on-line rates are certainly reasonable value for the level of quality and attention.
5 out of 5
Recommended
for Everyone
by A verified traveller from SAN DIEGO CA

i LOVED this hotel and City

Posted 03-Jan-2016
Pros: staff #1
Cons: updated soon
Location: shopping restaurants museums
the Staff at this hotel especially The Concierge Laurel, John and Dozzy were amazingly helpful and spot on for getting us into places the busiest week of the year. The Hotel was a five star hotel in every way but especially the service. It made us LOVE this city and Hove this hotel chain. best hotel i have stayed at in a long time and that is saying alot :)))
4 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Hotel off of Chicago's Magnificent Mile

Posted 02-Jan-2016
Pros: 5 Star Quality and proximity to fine dining and shopping on Magnificent mile
Cons: As noted above.
Location: As noted above
The hotel was indeed a luxury away from home and is situated within steps to Chicago's Magnificent Mile for fine dining and shopping. The staff at the check in desk were professional and very pleasant. The room had a fantastic view to the East, West and South and the accommodations were excellent. The only suggestion I have is that for a suite that there should have been just a few additional amenities in the room. Also there was very little information about the hotel available in the room for quick reference, e.g. the menu for breakfast and dinner at the Deca restaurant that was on site or the fact that there was a breakfast buffet available on New Year's Day, which appeared to be quite extensive when I noticed it upon check out.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jan-2016
Perfect in every way. Friendly and helpful staff. Kid friendly. Outstanding service. Clean. Exactly what you would expect of a Ritz. Location adjoining Water Tower cannot be beaten.
5 out of 5
Recommended
for Everyone
by A verified traveller

Weekend get away

Posted 28-Dec-2015
Pros: Everything!
Great experience. Very accomadating and classy. Can't wait to got back!
3 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Bathroom

Posted 26-Dec-2015
The bathroom was full of mold. Was taking a shower and noticed mold all over the shower.
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome downtown location!

Posted 22-Dec-2015
Wonderful staff! Great location attached to Watertower Place shopping!
5 out of 5
Recommended
for Everyone
by A verified traveller from Naperville, IL

Great place to stay in the city.

Posted 22-Dec-2015
I got married at the Ritz is Cancun, Mexico... so I love the Ritz. I was sad that the big Sunday brunch was no longer a practice. I was really looking forward to it. Ordered room service instead. 😕
5 out of 5
Recommended
for Everyone
by A verified traveller

Terrific night sleep in a great location

Posted 22-Dec-2015
The beds were terrific & the staff were very attentive. The four season service at an affordable price
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Dec-2015
Great place. Nice rooms. Could use a little update on the carpet.