Ratings based on 910 Verified Reviews

4.7 out of 5
91% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller from Terre Haute, IN

Very disappointing for the price!

Posted 13-Feb-2017
Cons: Everything
Poor amenities Pool closed Poor service at rest Dishonest server No draft , out of other type No sheets
5out of 5
Recommended
for Couples
by A verified traveller from Chicago

Great hotel!

Posted 01-Jan-2017
Pros: Comfort, beds, location, friendly staff.
Cons: Costs...it's really expensive. And if the room rate goes up any more, I won't be able to stay there again.
Location: It's in the middle of everything! Perfect location off Michigan Ave, close to everything...especially shopping.
I've always loved this Ritz...helpful and friendly staff, very clean and comfortable. My only negative is how incredibly expensive your stay can be if you eat there and/or use the spa. Both the restaurant and room service are crazy expensive and the spa services are twice what you'd pay at a spa down the street. So I wouldn't do that again unless it's a special treat. And I'd eat at some of the great restaurants Chicago has to offer rather than order room service. But the hotel itself is lovely and I can't wait to go back!
5out of 5
Recommended
for Everyone
by A verified traveller from deerfield, illinois

Beautiful hotel our room was lovely. View amazing.

Posted 29-Dec-2016
Wonderful! Except pool and hot tub closed. Staff and service outstanding. Our view and room were spectacular! A great experience overall. Highly recommend!!
4out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 28-Dec-2016
Pros: The location and the restaurant. We had an enjoyable dining experience and the restaurant staff was the friendliest.
Cons: Check in staff could be a little more welcoming and this hotel could use a face lift.
This Ritz Carlton is connected to Water Tower Place, which is a nice shopping mall. There are also many great stores within walking distance on Michigan Avenue along the Magnificent Mile. This hotel has a beautiful lobby/restaurant area, however, it is an older hotel and is starting to show its age. Being a Ritz Rewards member, I have stayed there 2 times in the last 3 months and was a little disappointed with the service, as I did not find the staff as attentive as some other Ritz Carlton hotels I have stayed at. That being said, the room was clean and the bed was very comfortable. I would stay there again because the great location.
4out of 5
Recommended
for Everyone
by A verified traveller from Colorado

Perfect location

Posted 15-Dec-2016
Great area, close to great shopping and restaurants, if it too cold to walk, lots of taxis and uber rides, the mall is attached to the hotel, you don't need to go outside!
3out of 5
by A verified traveller from Thousand Oaks, CA

The Ritz Carlton or what I thought......

Posted 13-Dec-2016
Pros: I liked the Nespresso Machine, even though I flooded the counter a couple times, until I figured out how to stop the water from flowing over top.
Cons: I would improve the mattresses and bedding. Remove the wet bar sign because there was no wet bar in the room. Better elevators.
Location: Location, Peterson Avenue Chicago, IL.
The Ritz always had such a fine reputation! I was disappointed though in so many ways. First, the elevators, very anxiety provoking. Perhaps after the 4th elevator you got lucky enough to squeeze into a spot. Restaurant service, where did our waiter go? He seemed very nice and attentive. My shower caps, disappeared. Even the one I had connected to my toiletry bag. Yes, she did leave a new one, but I was saving the extra one for my daughter. Bed, humm, have you ever tried the ones at the Four Seasons? No dips, Ritz Carlton beds have dips. I have to say, I won't be back especially for the amount of money I spent.
5out of 5
Recommended
for Everyone
by A verified traveller from chicago

Perfect stay

Posted 08-Dec-2016
My sister and I were downtown to see Hamilton & the Ritz was the perfect compliment to our trip. The room was spacious, staff was exceptional & the fresh fruit in our room upon arrival was unexpected but absolutely was the "icing on the cake". Kudos!
5out of 5
Recommended
for Everyone
by A verified traveller from colombia

Excellent location, great mall just beside!

Posted 05-Dec-2016
Staff is great. Location very convenient and the hotel facilities are very good
5out of 5
Recommended
for Everyone
by A verified traveller from US

Beautiful hotel on Mag Mile

Posted 01-Dec-2016
Wonderful hotel with excellent staff. My wife and I enjoyed the excellent location for shopping and restaurants.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Nov-2016
I love staying at the Ritz. It's so so wonderful. The room was immaculate. The service was beyond outstanding. It's my favorite place to stay.