This was last chance to Ritz Carlton
I am sad to see a good chain loose their values. Ritz Carlton used to be a high class hotel chain, but the last 3 I have been (Denver, Aspen and now Chicago) it is sad to see they are cutting their expenses, lowering the quality and decreasing the service they provide.
No mini bar beverages, no soap changing, no good room service (the menu its a plain sheet of paper, in the best Holiday inn style) the room was not cleaned properly (I intentionally left some trash in several places to see if they clean it and they didn't) you had to wait several minutes to go to your room because only half of the elevators were in use in a totally full hotel (or at least that is what they told me when I asked to be moved for a better and not handicap room, but of course it was not possible to change me to another room) I asked for a two bed room and again it was not possible, the restaurant is horrible and the list goes on...
So for me no more Ritz Carlton.