Terrible service: so much for being "The Ritz"
The room was fine to stay in, there was all the furniture you'd expect, and the bed was comfortable. The view was very nice too.
However, that all would have been true at a Marriot or the Westin, for a significantly lower price.
At least at the Ritz, you know you'll get unparalleled service, right? NOPE - every time we had contact with anyone at the hotel it was disappointing. Everyone was nice.... they just didn't have any follow through, and certainly were not in a hurry to assist us. Our calls to the front desk went often unanswered, and when we could get a hold of someone we had to request our bags multiple times. Even after we were assured that they were on their way on the elevator right now - We had to call them 2 more times, and an additional 20 minutes later we got those bags. It made us miss our reservation (and we were completely fine with carrying our own bags... if they hadn't taken them in the first place).
If the service lapse had only happened once, it would be understandable, but every single time we requested something, it was disappointing.
I had been told by friends that the Chicago Trump Hotel is the place to stay if you want to really enjoy a luxurious stay, and after staying at the Ritz, I certainly will be trying the Trump next time.... Or perhaps I'll save a few bucks and stay at a Marriott or Westin next time - I'd get a compatible room, and better service.