Ratings based on 859 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
91% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Overpriced except location

Posted 10-Oct-2016
Pros: Location of hotel was outstanding
Cons: Slow elevators. Lobby on 12th floor. Check in staff more interested in welcoming return customer into his suite than a first time customer.
Location: Great location. Lots of things to do near by. Great dining and attractions.
Ritz Carlton conjures up luxury at its finest. Not the case here. Yes it was very nice but no where near what I've come to expect based on stays at other Ritz locations.
4out of 5
by A verified traveller

Great location and exceptional staff!

Posted 10-Oct-2016
Pros: The staff are gracious and well trained in customer/guest services. Almost everyone was wonderful and could not have been more helpful
Cons: Outside vendor was working on elevator and had us trapped outside hotel coming back after night out. Front desk was receptive to the feedback,however
Location: Great location for shopping, navy pier, we walked to the Art Institute and Cultural Center, as well as boat tours easily.
Room was not huge, but quiet and comfortable. Great view even on cityside! Able to check in early, as the roomw as ready.
5out of 5
by A verified traveller

Urban Oasis

Posted 03-Oct-2016
Pros: The room was beautiful, extremely quiet and well-appointed.
Cons: Deca Restaurant dinner service was off the mark. Excessive time between first and main courses. Too many different people serving the table w/no lead.
Location: Wonderful walk-to location for fine dining, arts and the 360 Observatory.
Excellent setting for events with local family members. Elegant and refined without being stuffy.
3out of 5
by A verified traveller

This is a 3.5 star hotel masquerading as 5

Posted 01-Oct-2016
Not as nice as the four seasons and the food is terrible. Rooms are mediocre.
5out of 5
by A verified traveller from Miami

Excellent location for shopping.

Posted 19-Sep-2016
Excellent hotel , very friendly. The best location. I will come back again.
5out of 5
by A verified traveller from Fitchburg, Ma

Excellent Magnificent Mile hotel

Posted 18-Sep-2016
Pros: Location, facilities. staff
Cons: Bed seemed a little short.
Location: Located on Magnificent Mile - close to shops, restaurants, and sights.
A beautiful Four Seasons hotel, nicely located and nicely kept. Friendly helpful staff. Hotel close to restaurants and shopping.
4out of 5
by A verified traveller from San Francisco

Good hotel in the middle of the upscale shopping

Posted 17-Sep-2016
Pros: Outstanding service from all staff.
Cons: Plumbing is very noisy.
Location: Very central, upmarket area. Safe and great shopping.
Great location in the middle of the premium shopping district and close to the financial district do very safe and clean. My room had a great view east of Navy Pier and a good sunrise over the lake. The staff were amazing and gave outstanding service, even if it was just a drink and a snack. The rooftop bar had great views and a reasonable snack menu. The beds are extremely soft, too soft for my preference, but at least housekeeping were able to accommodate my preferences for blankets instead of duvet. Plumbing is very noisy is my only criticism.
5out of 5
by A verified traveller

Great hotel. Fantastic location

Posted 12-Sep-2016
The staff were incredible. These folks know how to provide excellent service
5out of 5
by A verified traveller

Super Excellent

Posted 12-Sep-2016
This is a must stay if your in the neighborhood! Everything was top notch
5out of 5
by A verified traveller

Pleasant stay

Posted 29-Aug-2016
Very nice clean comfortable hotel. Great location. Super staff.