Ratings based on 822 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Excellent location

Posted 28-May-2016
Beautiful city amazing restaurants, so much to see- will definitely be back!
5out of 5
by A verified traveller

Posted 10-Mar-2016
Excellent from A to Z from the moment I checked in everything was perfect.
5out of 5
by A verified traveller from new york

Wonderful hotel with the most attentive staff

Posted 08-Mar-2016
This hotel is beautiful. The lobby with the fountain, view from our room, and delicious food. Love the fact that it's attached to the mall.
5out of 5
by robert

This traveller left a rating score only Posted 27-Feb-2016 on Hotels
5out of 5
by Terri

This traveller left a rating score only Posted 26-Feb-2016 on Hotels
5out of 5
by A verified traveller

Excellent customer service

Posted 21-Feb-2016
Hotel was easy to get to and once we arrived we were greeted with excellent service from valet parking to check in. Our room was spacious and clean. Hotel breakfast was standard fare but the service was what you would expect from a five star hotel.
4out of 5
by A verified traveller

Posted 21-Feb-2016
Th hotel is not as luxurious as other Ritz Carleton's.
5out of 5
by A verified traveller

Quiet stay in the city

Posted 20-Feb-2016
Pros: The bed and the quiet!
Cons: Breakfast
Location: It is a fabulous location if you want to shop or go to the MCA.
The room was quiet and the bed was amazing. We didn't realize we had next door neighbors until the following day when we left the room. We dined in the room with some of the best food one can create. We swam laps in the lap pool, but it is pretty small and children were occupying the lanes. The hot tub was closed. That was disappointing because it was one of the reasons we chose this hotel. Breakfast left a lot to be desired. They state they have an espresso machine, but the latte I received looked and tasted like brewed coffee. Even after I exchanged it for a new cup, thinking the waiter didn't hear me correctly in the first place. The "lake view" is from the side. I am not sure any of the rooms would face the lake front considering its position on the street.
5out of 5
by A verified traveller

Posted 20-Feb-2016
Pros: location
Location: michigan avenue
We enjoyed shopping michigan avenue. wonderful restaurants and museums. went to the auto show. Enjoyed snacks and drinks at Deca .
5out of 5
by A verified traveller

Great hotel, Great views

Posted 19-Feb-2016
Pros: Staff friendliness, cleanliness, views, and location.
Cons: Nothing comes to mind.
Location: Right on Michigan and Pearson in the Water Tower Plaza. In the middle of the best shopping, restaurants, and entertainment.
Rooms had great views! Conveniently located on Michigan and Pearson, right in the middle of all of the best shopping, restaurants, and entertainment. The hotel staff was incredibly friendly and helpful, and room service was prompt. Valet was also quick and helpful.