Ratings based on 700 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington

Glorious!

Posted 27-Aug-2015
Pros: The staff were tremendous - thorough professionals and great ambassadors for The Ritz-Carlton.
Cons: Nothing I can think of.
Location: Steps away from the Magnificent Mile. All you have to do is start walking.
I had a great stay at The Ritz-Carlton Chicago. The staff were thoroughly professional, courteous and hospitable. The room was big, clean and had a great view. It was amazingly quiet, which was wonderful after a long day of sightseeing. Sadly I only stayed one night. When I checked out I wished I'd stayed longer!
4 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis

Nice room in a beautiful location

Posted 27-Jul-2015
Pros: The staff and location
Cons: Queen beds preferred over double size. In room refrig/bar did not work well. Did not keep items cold.
Location: Near night life and shopping, museums--great location on Michigan Avenue
Room size is average, but nicely appointed. Relatively updated. Room had 2 double beds--beds seemed very small. Lovely, attentive staff. Valet super fast as well as bell hop service--top notch.
5 out of 5
Recommended
for Everyone
by A verified traveller

as expected ---superb location,attentive staff

Posted 27-Jul-2015
Pros: everything
Cons: safety bgrab bars in shower
Location: anything u want i took the river archetect cruise which was infoermative and enjoyable
gr-8 ritz carlton/4 seasons experience----5 ****** facility, staff,location,room, services,health club eqipt all excellent highly recommende would return if in chicago
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel

Posted 05-Jul-2015
hotel with a very good view. it is expensive... but it's a 5 start hotel
3 out of 5
by A verified traveller from Pittsburgh

Good location, but I expected more for the price

Posted 25-Jun-2015
Pros: Location
Cons: Feels dated.
Location: Watertower place, hancock tower, michigan ave shopping is all nearby
I normally stay at the peninsula in Chicago, and tried something different with the Ritz, this time. I was a little underwhelmed. The lobby was unimpressive, the Deca restaurant was fine, but expensive. The room was also unimpressive. There was a dirty rubber L-train on my side table that I was supposed to put on my bed if I didn't want the sheets changed. However, I felt that putting this on my bed would necessitate a change of my sheets! Wouldn't stay there again unless I got a really good price offer compared to other similar hotels.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from New York

Nice Hotel; great location and views

Posted 22-Jun-2015
Pros: Nice lobby; comfortable rooms
Cons: Dated bathrooms and extremely slow room service
Location: Michigan avenue shops and Lake Michigan lakefront running and bike each within a couple of blocks
Nice hotel with comfortable room. Luke several other hotels in Chicago, the lobby is on a higher floor, requiring two elevator trips to get to your room. Hotel staff was gracious and helpful throughout. Rooms are nice and comfortable, but bathroom was dated and in need of uplift/renovation. Biggest downside was room service which throughout was very slow (20-25 minutes later than the estimate a the time of the order). This must be known within the room service staff because when confirming the order, the staff would add 5 minutes or more to the current time (i.e., at 825 they would say, "it's approximately 830 now and your order should be in your room in about 30 minutes or 9 o'clock" - the order would arrive about 920)
5 out of 5
Recommended
for Everyone
by A verified traveller from P

Great views and perfect amenities

Posted 12-Jun-2015
This is a wonderful hotel with an attentive staff. The rooms are great and the view was wonderful
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Jun-2015
Great location with easy access to magnificent Mile. awesome gym.
5 out of 5
Recommended
for Everyone
by A verified traveller from Charleston, SC

Magical

Posted 30-May-2015
Pros: Location
Cons: Spa needs ambiance.
Location: Convent to shopping and theatre, museums.
Good stay. Staff helpful and friendly. Use of "house car" was a nice perk.
5 out of 5
Recommended
for Getaway With Friends
by James from Miami Beach

Classic Ritz Carlton with Four Seasons Services

Posted 30-May-2015 on Hotels
Second stay at this hotel. It was perfect!