Ratings based on 2,899 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from New Jersey

Nice Boutique hotel; great location!

Posted 26-Sep-2016
Pros: gym, location, friendly staff! I also like that we received a fresh bottle of "triple filtered" tap water each day....nice touch!
Location: Rush street and Michigan Ave are steps away so a great location for shopping and eating!! The lake front and Navy Pier is also a short walk!
I love a smaller hotel and this one did not disappoint! Though our room faced East Ontario, we were on a high floor so it was very quiet. The room was well sized; the bathroom was a little on the small side but that is expected for a city location. The staff was always friendly and helpful! Great gym and spa on the lower level and we were walking distance to just about anything we wanted to do! We will definitely be back!!!
5out of 5
by A verified traveller from South Jersey

Chi-town experience

Posted 17-Sep-2016
Location: Navy pier, shopping (The Magnificent Mile), The Loop, so many food spots
Out of all the cities I've been to, my Chicago stay might be my favorite so far. The James is the best hotel I've been to so far but even more impressive was the staff. I'm probably getting her name wrong but Milania at the front desk made me and my girlfriend feel at home, always had a smile and always seemed excited to tell us about the best spots to check out around town. I definitely plan to come back for a longer stay next year.
Comment from Hotel Management
19-Sep-2016 by Stephen Blackford, Hotel Management
Dear Stan, Thank you for your kind words regarding your most recent visit to The James Chicago. It is always great to hear that the service of someone from our team really stood out to you. I will be sure to pass along your comments to Maloni, I'm sure she will be thrilled to hear them. We look forward to welcoming you back during your next visit to Chicago.
5out of 5
by A verified traveller

Posted 12-Sep-2016
Loved the idea of a 24 hour window of stay. Check in time is 2 pm. And check in time is 2 pm as well.
Comment from Hotel Management
13-Sep-2016 by Stephen Blackford, Hotel Management
It is great to hear that you were able to take advantage of our 2pm check out time during your most recent stay at The James Chicago. It allows our guests to ease into their day and not feel so rushed when departing the city. We look forward to welcoming you back during your next visit to Chicago.
5out of 5
by A verified traveller

Spacious room for a downtown hotel!

Posted 07-Sep-2016
I would recommend this hotel to anyone looking for a spacious hotel in a prime location!
Comment from Hotel Management
07-Sep-2016 by Stephen Blackford, Hotel Management
We would love for you to recommend us to as many people as you can! I am very happy to hear that everything went so well during your most recent stay with us. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5out of 5
by A verified traveller

Hotel con excelente ubicación

Posted 30-Aug-2016
Nos gusto mucho el hotel, las instalaciones son modernas y estan limpias. Esta muy bien ubicado nos podiamos ir caminando a los puntos principales de Chicago. Cerca de buenos restaurantes. El restaurante que tienen en el hotel tambien muy bueno. El personal del hotel super amable nos ayudaron en todo.
Comment from Hotel Management
04-Sep-2016 by Stephen Blackford, Hotel Management
It is great to hear that everything went so well during your most recent stay at The James Chicago. We are very lucky to be in such a great location; with so many attractions within walking distance a vehicle is rarely needed. I will be sure to pass along your comments regarding our restaurant to our team at David Burke's Primehouse.
4out of 5
by A verified traveller

Posted 30-Aug-2016
Great location and superb staff. Improve the pillows and would be perfect.
Comment from Hotel Management
31-Aug-2016 by Stephen Blackford, Hotel Management
I never get tired of hearing comments regarding our team members and the service that they provide. It is so great to hear that you took notice and we hope it will encourage you to return to The James Chicago soon.
4out of 5
by A verified traveller

Nice hotel, fantastic location

Posted 30-Aug-2016
The hotel is nice. Above average I'd say. But, it's the location that really makes it great. Well situated in River North right off Michigan Ave so you have easy access to everything. Friendly staff, enjoyed our stay!
Comment from Hotel Management
31-Aug-2016 by Stephen Blackford, Hotel Management
I am happy to hear that everything went so well during your recent visit. It is great to hear that our amazing location was right where you needed to be. I hope that our location and our staff will encourage you to return to The James Chicago in the near future.
4out of 5
by A verified traveller

Posted 29-Aug-2016
Good stay for the money. Friendly staff. Close to lots of things
Comment from Hotel Management
31-Aug-2016 by Stephen Blackford, Hotel Management
We never get tired of receiving comments about our great location and more importantly the service that our team members provide to all of our guests. We cannot wait to welcome you back during your next visit to Chicago.
4out of 5
by A verified traveller

Terrific location, exceptional staff

Posted 29-Aug-2016
Pros: Very good breakfasts, but lapses in service in the breakfast room.
Cons: Crack in walls bear windows and doors
Location: Flagship AT&T store worth a visit, also Bloomingdales Home
Overall excellent casualness, Would definitely return!
Comment from Hotel Management
31-Aug-2016 by Stephen Blackford, Hotel Management
We cannot wait to welcome you back! Thank you for your feedback regarding your most recent stay at The James Chicago. I am happy to hear that our wonderful location was convenient for everything that you needed while in town. I will also be sure to pass along your comments regarding breakfast to our restaurant team at David Burke's Primehouse.
4out of 5
by A verified traveller from London

Great location and lovely hotel

Posted 25-Aug-2016
Cons: There was a lot of noise outside, but I guess this cannot be helped being in the city.
Visited Chicago on holiday - a great location to be based. A lot of the main things were comfortably within walking distance but only two blocks to the nearest L train stop. Lovely, modern hotel with everything that you'd expect and friendly staff.
Comment from Hotel Management
31-Aug-2016 by Stephen Blackford, Hotel Management
Dear Karen, We are very lucky to be in the location that we are. With so many attractions within walking distance a vehicle is rarely needed. I am very pleased to hear that everything worked out for you at the hotel and that it met all of your expectations. We look forward to welcoming you back during your next visit to Chicago.