Ratings based on 2,876 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Toronto, Canada

The James was fantastic :)

Posted 20-Aug-2016
Pros: Location, location, location, (boutique) style, clean
Cons: The hotel could probably use a slight interior design refresh soon but overall, but still really nice and clean boutique hotel.
Location: Very near The Purple Pig, Shake Shack, Eataly, Chicago River, all the shopping on Magnificent mile
The location was unbeatable! Close to great places to eat around the corner like The Purple Pig, Shake Shack, Eataly, etc. My husband is a chef and our anniversary trip to Chicago was about dining out. Everything was a short walk away including the Chicago River. The staff was friendly, our Studio suite was a really great size and very, very comfortable. The play pen the staff brought up was great for my baby.
Comment from Hotel Management
22-Aug-2016 by Stephen Blackford, Hotel Management
Dear Cat, It is great to hear that you had such a wonderful time during your anniversary trip! You are correct, there are so many attractions within walking distance that a vehicle is rarely needed. I am happy to hear that we were able to assist in accommodating your little one as well. We hope that a trip to The James becomes an annual anniversary trip.
5out of 5
by A verified traveller

Posted 16-Aug-2016
Pros: su ubicación y atención de personal
Location: excelente ubicación; muy centrico y con fácil acceso a muchas actividades turísticas
muy buen hotel, bien situado, habitaciones de buen tamaño pero sobre todo la atención del personal fue excelente. Lo único que mejoraría sería un mejor menú para desayunar
Comment from Hotel Management
18-Aug-2016 by Stephen Blackford, Hotel Management
Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I am very happy to hear that you took notice of the service our team members provided you during your time with us. I will be sure to pass along your comments regarding breakfast to our restaurant team at David Burke's Primehouse.
4out of 5
by A verified traveller from New York

Quick visit to Chicago

Posted 14-Aug-2016
The location is great. Unfortunately, we received a room that was handicapped accessible and we didn't need it. So the shower was awkward and I wasn't a fan of the sliding door to the bathroom. Otherwise, we were satisfied with the hotel. Staff was so friendly!
Comment from Hotel Management
16-Aug-2016 by Stephen Blackford, Hotel Management
Dear Lisa, It is great to hear that you took notice of the friendly and positive attitude of all of our team members during your stay at The James Chicago. I am sorry that you were less than pleased with your guest room. We would love the opportunity to welcome you back during your next visit.
3out of 5
by A verified traveller from S

Well located hotel

Posted 14-Aug-2016
I first stayed at a The James hotel in Miami which I loved. Sadly this didn't live up to the same high quality experience I had there. However this is a simple good quality hotel well located for shopping and other central tourist attractions. The concierge and bell men were very helpfu. The front desk were OK but could have been more aware of the number of people in line. The seating in the lobby by the front desk makes there place look cheap and too hectic with very little space. Breakfast in the hotel was average. The gym was impressive but no area to change etc.
Comment from Hotel Management
16-Aug-2016 by Stephen Blackford, Hotel Management
Dear James, Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I want to apologize that your time with us was not up to your expectations. I am happy to hear that the concierge and bell team were willing and able to assist with your requests. I will be sure to pass along your comments regarding breakfast to our restaurant team at David Burke's Primehouse.
5out of 5
by A verified traveller from London

Great hotel

Posted 13-Aug-2016
Arrived at the hotel after a 50 hour train ride and was looking forward to a nice hotel room and to have a shower. The room surpassed my expectations in every way. Had booked a loft room - there was loads of space, a great shower and I loved the media space. Room service was fab and I didn't want to leave! When I finally did check out found that the hotel was located in a great spot and could walk to all the big Chicago attractions. Throughout my stay the staff were brilliant and really friendly. It was a really welcoming environment and I would definitely want to stay there again.
Comment from Hotel Management
13-Aug-2016 by Stephen Blackford, Hotel Management
Dear Kate, I am very excited to hear that you were able to relax and enjoy your time with us after such a long journey. We are very lucky to be in such a central location and with so many attractions within walking distance a vehicle is rarely needed. I will be sure to pass along your comments regarding room service to our in room dining team. We look forward to welcoming you back in the near future.
5out of 5
by A verified traveller from Bothell, WA

Great Chicago hotel

Posted 08-Aug-2016
Perfect one night stay in the city. Geared more for adults but our kids were more than welcomed. Easy access to grocery stores and Portillos which is a must for our family.
Comment from Hotel Management
09-Aug-2016 by Stephen Blackford, Hotel Management
Dear Ron, Thank you for your kind words regarding your recent stay at The James Chicago. It is great to hear that your family enjoyed their time with us so much. I agree Portillo's is a must if you are in the area! We look forward to welcoming you back in the near future.
4out of 5
by A verified traveller from Yokohama

リバーノース方面でもループでもどちらも徒歩圏

Posted 08-Aug-2016
Pros: 17Fの1704室に泊まりました。景色は今一つながら(マグニフィセントマイルからちょっと入っているため)部屋は広々としていて清潔で明るくゆったりとできました。モダンでおしゃれな小物なども気に入りました。
Cons: シャワーの排水が悪いです。栓をを外しても流れが悪いので気になるかもしれません。でも使い終わると自然に水が落ちているので大丈夫です。
Location: 立地がとても便利なのも魅力の一つです。Hard rock cafeやrainforest cafe, Portillo's, Unoなどカジュアルなレストランがあり、Trader Jones(スーパー)も目の前。リバーノースのジョンハンコックやシカゴリバークルーズ、Wills Towerも歩けます。
一見個人まりしたたたずまいですが、スタッフはとても親切でフレンドリー、室内も清潔に保たれて広々としています。立地がとても便利なのも魅力の一つです。Hard rock cafeやrainforest cafe, Portillo's, Unoなど食事の場所には困ることないくらい周りにはたくさんのカジュアルなレストランがあり、日本未上陸のTrader Jones(スーパー)も目の前。リバーノースのWater towerやシカゴリバークルーズ、Navy Pier, Wills Tower方面へも歩いていけます。
4out of 5
by A verified traveller from saudi arabia

Amazing stay in chicago

Posted 07-Aug-2016
It was one of the best hotels I've stayed in, the location is perfect in the heart of chicgo. Its your best place to stay in if ur planning to shop or discover chicago. Surrounded with the best restaurants, and just in front of the hotel a supermarket. And carter is just right the corner. As a family we loved it. I would stay there again in my next trip
Comment from Hotel Management
07-Aug-2016 by Stephen Blackford, Hotel Management
Dear nouf alfraih, I am happy to hear that you and your family had such a great stay with us at The James Chicago. We are very lucky to be in the location that we are and with so many attractions within walking distance a vehicle is rarely needed. It will be a great pleasure to welcome you and your family back!
5out of 5
by A verified traveller from Angers

Parfait

Posted 07-Aug-2016
Pros: Tout, de l'arrivée au départ.
Cons: ???
Location: Simple d'accès depuis l'aéroport O'Hare - CTA blue line puis Bus 65 puis 3mn de marche. (20USD pour 4)
Hotel très bien situé dans le centre de Chicago. À 20mn autour, tous les centres d'intérêt à visiter. Hotel moderne, chambres très confortables, propres et bien équipées. Etions 4, couple + 2 ados - avions réservé 1 chambre avec 2 queen beds mais pas dispo sonc surclassés en suite. Séjour vraiment parfait. Allez y les yeux fermés!
Comment from Hotel Management
07-Aug-2016 by Stephen Blackford, Hotel Management
Dear Laurent, Thank you for your kind words regarding your recent stay at The James Chicago. I am pleased to hear that everything went so well for you during your time with us. I am happy to hear that you were able to take advantage of public transportation on your way in from the airport; it is definitely the most economical route. We look forward to seeing you again during your next visit to Chicago.
5out of 5
by A verified traveller from LA, CA

Enjoyed my stay.

Posted 06-Aug-2016
Pros: Great shower and bathroom. Plenty of accessories available in the room.
Cons: Free parking. Ha-ha! That ain't gonna happen in downtown Chicago.
Location: Very close to the Chicago Contemporary Art Museum and reasonably close to other museums and art galleries. Two block from lake shore.
Cool, hip interior design. Comfortable rooms. Great staff. Upbeat and helpful people.
Comment from Hotel Management
07-Aug-2016 by Stephen Blackford, Hotel Management
Dear Seamus, I am pleased to hear that you were able to take advantage of our excellent location and take in several of the area attractions during your stay at The James Chicago. I am happy to hear that you enjoyed the shower and in room amenities as well during your time with us. We look forward to welcoming you back in the near future.