Ratings based on 2,147 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Lima, Perú

Excellent location

Posted 21-Apr-2018
This hotel is located 1 block from magnificent mile, walking distance from transportation, shops and restaurants. Friendly staff, nice size bedroom, well kept premises. I will surely come back.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hsmilton, Ontario

Chicago getawsy!

Posted 20-Apr-2018
The James is a great hotel. My room was very clean, cozy and quiet. It is near restaurants and all of the shopping of the mag mile. I was with my young son and he loved the little desk nook. Their conceirge is just wonderful and very helpful. The room service was super yummy and worth every penny. We had a great stay at the James.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sarasota, FL

Posted 17-Apr-2018
I liked the James...room was comfortable, location is great, nice bathroom and restaurant is nice. I did feel nickeled and dimed by hotel charges, including a facilities fee at the end of the stay! But other than that, the experience was positive.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Fantastic hotel with great location!

Posted 17-Apr-2018
The hotel was extremely nice, with very friendly staff and in an excellent location. Block and a half from the Magnificent Mile made it very central to all the best places to visit on our trip. The room itself was very nice and comfy. The staff were extremely friendly including the doorman on site at all times. The free wine hour and free cookies was an extra nice touch. I highly recommend this hotel and we got it at a very reasonable price!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel w Great Location

Posted 17-Apr-2018
Very well located in the center of magnificeng mile. Very helpful and friendly staff. The room was well designed and comfortable. Would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great experience

Posted 17-Apr-2018
Nice room, very comfotable and clean. Responsive, polite and friendly staff. Room service imenu a little high but food was good. I would stay here again
5 out of 5
Recommended
for Everyone
by A verified traveller from Tampa, FL

Great time in Chicago

Posted 16-Apr-2018
Pros: Clean, modern, luxury feel, tablet to request things, location close to everything and felt quaintly off the beaten path.
Cons: Nothing I can think of, they did a great job with everything.My girlfriend and I were very happy with the hotel.
Location: Great restaurants nearby, real deep dish, tapas, piano bar, and many other options. Also walked to the river to do a cruise and sightsee.
Great room, very clean, quiet, bedding was super comfortable, very modern with good lighting and a cool tablet with my name on it already hooked up to request things for the room (requested towels, filtered water which is free, and room service using it). Staff was very friendly and helped us book a river tour right at check in after finding out we were thinking about that during conversation. The location is great and has a luxury modern feel to it. My only regret is not having more time there to enjoy the spa which looked great. Hotel had a good reputation with my friends that live in Chicago too and everything was top notch at this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Convenient location to Michigan Ave

Posted 16-Apr-2018
Great hotel with great location and not too expensive
5 out of 5
Recommended
for Couples
by A verified traveller from Kentucky

great hotel in a very good location

Posted 11-Apr-2018
Pros: We liked the concierge! He went above and beyond in his recommendations; he booked a lot of our reservations, gave detailed directions/maps;the best
Cons: everything was great
Location: River North is a great place to find just about any type of restaurant you can imagine
a great value; we really enjoyed staying at The James
3 out of 5
by A verified traveller

Inexperienced staff

Posted 04-Apr-2018
Three tries with my room key during check-in. On hold for 5 minutes to verify check-out time. Staff seemed like it was their first day on the job across the board