Ratings based on 3,161 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Exceptional

Posted 28-Mar-2017
10 out of 10 for sure!!! As soon as you walk the loppy is very nice, wouldn't even think it was a hotel. The desk clerk people were nice, i like that they all looked professional in their suits. The room was modern like something i never been in before, nice view, nice big and very comfortable bed.
4out of 5
Recommended
for Everyone
by A verified traveller from PA

Posted 28-Mar-2017
Great location. Staff was friendly. Room was clean. Parking was extra and a little pricey. Overall the hotel was modern and welcoming. Would stay there again.
3out of 5
Recommended
for Everyone
by A verified traveller from Y

Cute hotel in awesome location with awesome staffs

Posted 27-Mar-2017
The James hotel got everything you needed, great food, unbeatable location, awesome customer service, definitely gonna stay here again!!
5out of 5
Recommended
for Everyone
by A verified traveller from Peoria, IL

Perfect location, everyone was awesome.

Posted 26-Mar-2017
Pros: Location, helpful staff.
Location: Right off Michigan Ave, around the corner from Eataly
Lobby was under construction, looking forward to seeing the renovations complete.
3out of 5
by A verified traveller from Los Angeles

Posted 25-Mar-2017
Pros: Good location, Coffee and Tea in room
Cons: Rooms will need updating soon - bathroom left much to be desired.
The lobby entrance is poorly marked, and there was no door man. I had to carry my suitcase up a flight of stairs because of construction. The hotel had construction going on everywhere. They should warn you about that before booking, or at least offer something to help make it more convenient.
4out of 5
Recommended
for Everyone
by A verified traveller from Houston, Tx

Location!

Posted 25-Mar-2017
The James Hotels is a great option to stay while in Chicago. The location can't be beaten, with in walking distance from great places to eat like the famous Purple pig and Eataly. The hotel lobby is being remodeled but there is no construction noise to worry about and it will be finished very soon. Rooms are modern and well appointed, bathroom are on the small end and could use better lighting but are contemporary and very clean.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Mar-2017
During a girls shopping trip to Chicago, we stayed at The James and found the accommodations to be more than satisfactory! It is in a fantastic location for shopping, eating, and bar hopping. We were very impressed by the helpfulness of the staff. We will stay here again!
5out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Boutique hotel close to stores and restaurants.

Posted 24-Mar-2017
Pros: Friendly staff, very helpful concierge, great location.
Cons: Nothing.
Location: Riverboat cruise 20 minutes walk away.
Excellent experience, very friendly and capable staff during our 2-day stay..
3out of 5
Recommended
for Everyone
by A verified traveller from Orlando

Great location.

Posted 23-Mar-2017
Pros: The room. Room service was also good.
Cons: Obviously it will be better when the construction is finished.
Location: Great location.
The interior was under construction. Wish I had known about that.
5out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Great Downtown Chicago Hotel

Posted 22-Mar-2017
Pros: Location. Modern feel.
Cons: Lobby was undergoing renovation, but it will be done is a couple weeks. The staff went out of there way to make sure it didn't effect our stay.
Location: Close to everything to do downtown. Easy public transportation to the various museums and attractions.
Great location and we received a really good deal though Expedia with my VIP+ status. Modern décor, close to everything to do downtown. Easy public transportation to the various museums and attractions.
Comment from Hotel Management
23-Mar-2017 by Stephen Blackford, Hotel Management
Dear Craig, Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I am happy to hear that our décor was in line with your tastes and that you were able to take full advantage of our excellent location. With so many attractions within walking distance a vehicle is rarely needed.