Ratings based on 2,801 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Walking distance to downtown

Posted 17-May-2016
Friendly staff, everything was perfect. I was there for 5 days, and no issues.
Comment from Hotel Management
18-May-2016 by Stephen Blackford, Hotel Management
I am very happy to hear that you had such a wonderful stay during the week you were here with us at The James Chicago. It is great to hear that all the team members you encountered were more than accommodating during your time here. We cannot wait to welcome you back during your next visit to Chicago.
4out of 5
by A verified traveller from Monza

Ottima posizione

Posted 17-May-2016
Pros: La posizione
Cons: Camere un po troppo minimaliste
Location: La posizione è il punto di forza è vicino al centro, a negozi e ristoranti
Gradevole nel complesso, ottima posizione, parcheggio dell'hotel molto caro
Comment from Hotel Management
18-May-2016 by Stephen Blackford, Hotel Management
Dear Salvo, I am happy to hear that you enjoyed your stay at The James Chicago. We are very lucky to be in the location that we are where everything is quite walkable. Thank you for taking the time to offer some feedback regarding your recent stay.
5out of 5
by A verified traveller from Qld, Australia

Great hotel near everything in downtown

Posted 17-May-2016
Big room with the most comfy bed, separate seating area, & great bathroom with upmarket toiletries. Staff were all friendly & helpful. Free bikes a nice bonus.
Comment from Hotel Management
19-May-2016 by Stephen Blackford, Hotel Management
Dear Holly, Thank you for your kind words regarding your recent stay at The James Chicago. It is great to hear that you thoroughly enjoyed your guest room and the Intelligent Nutrient bath products. I hope you were able to take advantage of our complimentary bikes during your stay, they are a great way to get out and see the neighborhood. We cannot wait to welcome you back during your next visit to Chicago.
5out of 5
by A verified traveller from uk

Close to all visitor attractions easy to find clos

Posted 15-May-2016
Excellent position close to the magnificent mile near to good restauants
Comment from Hotel Management
18-May-2016 by Stephen Blackford, Hotel Management
Dear erb, We are very fortunate to be located very centrally with so many attractions within walking distance a vehicle is rarely needed. Thank you for your kind words regarding your recent stay at The James Chicago.
5out of 5
by A verified traveller from Boston

Perfect location, pleasant hotel

Posted 14-May-2016
Pros: Convenient location. Close to L (red line) and most attractions
Cons: Control the heat.
Location: Location is very good - close to Magnificent Mile
We stayed for 5 nights. Room was on the 6-th floor. The windows were looking at the inner yard(very quiet) and you could open the windows !!!! The bottle of fresh water, choice of tea and electrical kettle are on the table. Room and bathroom are spacious. The towels are fresh and white! Fridge, 2 TVs and bathrobes - what else do you need!? The bed is comfortable and sheets are clean.The down blanket was too hot for me and you can't switch off the heat - that is why I gave 4 but not 5 (room comfort)
Comment from Hotel Management
14-May-2016 by Stephen Blackford, Hotel Management
Dear Luba, Thank you for taking the time to offer some feedback regarding your recent stay at The James Chicago. It sounds like you thoroughly enjoyed your time here and I am happy to hear that your guest room met all of your standards, minus the heat issue, which I will pass along to our engineering team. We eagerly anticipate your return during your next visit to Chicago.
5out of 5
by A verified traveller

Posted 13-May-2016
The rooms were a great size with very nice modern amenities. The hotel is centrally located close to attractions. Highly recommend.
Comment from Hotel Management
14-May-2016 by Stephen Blackford, Hotel Management
Thank you for your kind words and your future recommendations based on your recent stay at The James Chicago. I am happy to hear that you were pleased with your guest room during your stay and we cannot wait to welcome you back.
3out of 5
by A verified traveller

Ok hotel.

Posted 11-May-2016
Pros: Clean, nice location.
Room was clean, friendly staff. Room was surprisingly small, not sure why this hotel has such a high rating.
Comment from Hotel Management
12-May-2016 by Stephen Blackford, Hotel Management
Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. It is great to hear that the cleanliness of your guest room as well as the service our team members provided were up to your standards. I do apologize that the size of your guest room fell short of expectations. We would love the opportunity to welcome you back during your next visit to Chicago.
5out of 5
by A verified traveller from Oklahoma City

Comfortable

Posted 10-May-2016
The rooms were quiet and comfortable. I got an excellent nights sleep!
Comment from Hotel Management
11-May-2016 by Stephen Blackford, Hotel Management
Dear Stephanie, I am happy to hear that you got a great nights sleep in our amazing beds. Thank you for your kind words and we look forward to seeing you again soon.
5out of 5
by A verified traveller

Great hotel. Location is fantastic. The only negat

Posted 04-May-2016
Negative comment not fault of hotel was that workers were jack hammering the street at night below my window looking for a gas leak !!!
Comment from Hotel Management
09-May-2016 by Stephen Blackford, Hotel Management
Dear Karen b, I am terribly sorry for the inconvenience that you experienced during your stay. Unfortunately those things are unexpected and I wish we could have prevented it or had some sort of a time frame as to when the work would have been completed. We would love to welcome you back during your next visit and hopefully that will be a peaceful trip!
5out of 5
by A verified traveller from Vancouver

Fantastic concierge

Posted 03-May-2016
Our concierge Tim absolutely made the experience for us. He was willing to assist, wanting to assist and contemplated things we did not consider. He offered to drive bus to Navy Pier without us asking, again volunteered to drive us to a restaurant and had many great suggestions. Tim quickly understood the nature of our needs and desires and honed in so well. Thank you and we will be back.
Comment from Hotel Management
08-May-2016 by Stephen Blackford, Hotel Management
Dear Stuart, It does not surprise me in the least that Tim went above and beyond for you during your stay at The James Chicago. We have one of the best concierge teams in the city and they are always striving to make each and every guests stay a memorable one. We hope to see you again soon.