Ratings based on 3,109 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

In die Jahre gekommen

Posted 27-Feb-2017
Pros: Exzellente Lage
Cons: Lärmbelästigung durch Flurverkehre und Nachbarzimmer sollte reduziert werden.
Location: Lage ist absolut zentral in der Nähe von Sehenswürdigkeiten und Einkaufsmöglichkeiten.
Zimmerausstattung in die Jahre gekommen, extrem hellhörig, Lobby wurde gerade renoviert.
5out of 5
Recommended
for Everyone
by A verified traveller from Lyon

parfaitement situé

Posted 25-Feb-2017
Pros: sa situation, confort des chambres
Cons: peut être ajouter un micro ondes
Location: Situé à la jonction du Loop et de Michigan Av., c'est à dire à l'endroit névralgique de Chicago (pour les touristes)
nous avons passé une semaine à Chicago ; le JAMES s'est révélé être un excellent choix tant au niveau de sa situation géographique que de son confort. Les chambres y sont confortables, la literie est parfaite, le personnel disponible et très souriant.
4out of 5
Recommended
for Families
by A verified traveller

Posted 25-Feb-2017
Pros: Location
Cons: Notification that there was construction and remodeling of the lobby going on.
Two night mid week stay. Previously stayed at the James several years ago. Always a great experience. Wished we had been notified of the Lobby construction; made traveling with baby and stroller challenging.
4out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Great location in the city.

Posted 23-Feb-2017
Pros: Great location, easy walking to restaurants and shops on and near Michigan Ave. Close to public transport. Room was comfortable and large.
Cons: The steps up from the street to the "lobby" were very inconvenient after a great martini or a long day walking the city. new lobby will be welcome.
Location: Architecture tour, Art Institute, museum of Modern Art, shopping on Michigan, dining in immediate neighborhoods, public transit and Trader Joes
Tim, the concierge is outstanding. He knew the city well, knew the hot spots, and the places off the beaten path. Tim listened to our general preferences and through out our stay remembered what we were most interested in doing. His recommendations made our trip very special, from suggested walks, food, entertainment and access to maps. Over 5 days we walked 30 miles, Tim had made wonderful suggestions for every part of town we wanted to visit.
Comment from Hotel Management
23-Feb-2017 by Stephen Blackford, Hotel Management
Dear shell, Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I am very happy to hear that everything went so well. I does not surprise me at all that Tim was able to set everything up for you so perfectly. He is a true asset to our team. We cannot wait to welcome you back during your next visit to Chicago.
4out of 5
Recommended
for Business Travellers
by A verified traveller

Good location, that will improve with a new lobby

Posted 22-Feb-2017
Pros: The organic toiletries, and fruit in the lobby
Cons: Have hot chocolate or another alternative to coffee in the lobby. Label the light switch to the mini bar so it can be easily shut off.
Location: Go to the theater or walk to the river or lake front. If you can get a ticket to Hamilton and make it the best Chicago visit ever.
The hotel service is above average, and the in room dining was delicious. the lobby is terrible but will certainly improve after the renovation is completed.
Comment from Hotel Management
23-Feb-2017 by Stephen Blackford, Hotel Management
I am happy to hear that you noticed the service that our team provided to you as it is the most important thing we can offer our guests. We are eagerly anticipating the completion of our lobby renovation and would love to have you back to see the finished product.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Feb-2017
Excellent all around place to stay. Would like to try the prime house for dinner on next stay.
Comment from Hotel Management
23-Feb-2017 by Stephen Blackford, Hotel Management
Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. They would love to have you at Primehouse during your next visit and I am confident that you will enjoy it thoroughly.
5out of 5
Recommended
for Everyone
by A verified traveller from Naperville, IL

Excellent location!

Posted 22-Feb-2017
Pros: Rate is fair, safe area, access to everything!
Cons: Construction made access to the restaurant and gym a little goofy, but that will be finished soon.
Location: Prime access and plenty to do around the area.
Close to shopping, the shore line, theater district and restaurants. Good access to taxis, uber, etc. Staff is very helpful and friendly. The Primehouse restaurant that is attached has fantastic food. Free morning coffee and tea and all-day fresh, filtered water. The gym is well-equipped, clean and roomy. The access to the pool at the AC hotel is an added bonus. Didn't try the spa, but will next time. Good for singles, couples and families. Highly recommend!
Comment from Hotel Management
23-Feb-2017 by Stephen Blackford, Hotel Management
Dear Jacquie, Thank you for your kind words regarding your most recent stay at The James Chicago. I am very happy to hear that everything went so well for you and that you were able to take advantage of many of the hotel amenities as well as all that is in the surrounding area. We cannot wait to welcome you back once our lobby renovation is complete.
5out of 5
Recommended
for Everyone
by A verified traveller

Very Convenient

Posted 22-Feb-2017
The hotel was convenient to everything we wanted to do.
Comment from Hotel Management
23-Feb-2017 by Stephen Blackford, Hotel Management
Dear Tracy, It is great to hear that you were able to take advantage of our amazing location. We cannot wait to welcome you back so that you can check out anything that you may have missed during this visit.
5out of 5
Recommended
for Everyone
by A verified traveller

Great stay

Posted 22-Feb-2017
Very comfortable bed, modern decor, great location.
Comment from Hotel Management
23-Feb-2017 by Stephen Blackford, Hotel Management
I am happy to hear that our style met your taste and preferences. I would have to agree with you, our beds are very comfortable and can make it difficult to get out of to start your day. Our location cannot be beat, with so much within walking distance a vehicle is rarely needed. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
4out of 5
Recommended
for Everyone
by A verified traveller from Naples, Fl

Great hotel and fantastic location!

Posted 21-Feb-2017
Wonderful location just off of the Magnificent Mile. Very comfy beds and very clean. The staff is incredibly warm and friendly and make one feel very welcome. Just be aware that downtown parking is super expensive!