Ratings based on 2,127 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago

loved it

Posted 17-Jan-2018
Pros: location
Cons: make the room more colorful
Location: went to John Hancock building for dinner. got drunk in the hotel room. great time.
It was an excellent hotel. Beautiful, clean, and great customer service from all the hotel staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bournemouth, UK

Third stay - great as ever!

Posted 15-Jan-2018
Pros: Everything! Comfort, convenience, great staff, free wifi, fantastic location...really, everything.
Cons: The only slight disappointment is that check out time has been moved from 3pm to 12pm this year...although 3pm was quite a luxury anyway!
Location: Walking distance to transport links, the Magnificent Mile and State Street are two blocks away, lots of restaurants, shops and cinemas nearby.
The fact that I've stayed here three times in three consecutive years says more than I could put into words here. Simply put, The James is a wonderful boutique hotel with great rooms and fantastic staff who really do seem to love their jobs and make their guests their number one priority. They have also updated the rooms a little since my last stay, so now you can access a number of guest services via an in-room tablet by the bed which adds a nice little extra convenience. No competition: The James is the best hotel in Chicago that I've stayed in.
5 out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee, Wi

Location, location, location!

Posted 15-Jan-2018
Pros: Everything!
Cons: F/L mirror is poorly located. Would be better in main room, perhaps on the wall next to the TV?
Location: Shopping,museums, restaurants. What’s not to like?
We loved that we were close to so many things we were interested it! The hotel amenities were great, too. Loved the wine & cheese event after a busy day!
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, CA

Excellent hotel located central in downtown

Posted 09-Jan-2018
Pros: Staff, location, amenities, room comfort.
Cons: Noise with the heating units and the insulating the noise from outside.
Location: One block away from the Michigan Avenue (shopping), and plenty of restaurants/bars within walking distance.
Excellent experience staying at this hotel. We had a very warm welcome upon arriving and checking in. The person we interacted with during check-in was funny, personable, and extremely helpful with assisting us in finding a local bar that was playing a specific game we wanted to watch. Check-in provided wine and cheese from 5-6pm. Our rooms were comfortable and very clean. The location of the hotel was central to shopping, local attractions, and plenty of restaurants and bars. Our only con with the hotel was with the heating unit and sound insulation. When the heating unit turned on and off at night, it was very loud and at times woke me up. The sounds of sirens and cars honking were also audible were quite audible through the window at night. Otherwise, everything else was excellent at this hotel. I would definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveller from Grand Rapids

Great Hotel, cheap, and magnificent

Posted 07-Jan-2018
Excellent hotel for a super reasonable price! Amazing location right next to quick eats (I would recommend both Shake Shake and Vapianos). Price still blows me away for how nice of a place we stayed at! We arrived 2 hours before check in and we still were able to get a room right away!
5 out of 5
Recommended
for Everyone
by A verified traveller

James hotel was ideal location

Posted 30-Dec-2017
Great hotel. Directly across from Escapehouse Chicago.
Comment from Hotel Management
07-Jan-2018 by Paul Cardona, Hotel Management
We are very lucky to have the central location that we do. It makes it so easy to navigate the neighborhood on foot and still see all of the shops, restaurants, and attractions. Thank you for taking the time to offer some feedback regarding your most recent stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hudsonville, Michigan

Nice hotel in great location

Posted 28-Dec-2017
We arrived at 9:30am and were able to check in early which was very nice. We have stayed at the James many times and will return. Located less than s mile from the Millenium train station
Comment from Hotel Management
07-Jan-2018 by Paul Cardona, Hotel Management
Dear Todd, It is great to hear that we were able to accommodate your early arrival so that you could begin your trip. Thank you for your continued loyalty and we look forward to welcoming you back during your next visit to Chicago.
3 out of 5
by A verified traveller from indianapolis, in

Posted 28-Dec-2017
It's starting to look a little tired, needs updating and refreshing.
Comment from Hotel Management
07-Jan-2018 by Paul Cardona, Hotel Management
Dear leo, Thank you for your feedback regarding your recent stay at The James Chicago. I am sorry to hear that your guest room was not up to your standards this time around. We would love the opportunity to welcome you back during your next visit to Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Nice location

Posted 26-Dec-2017
We stayed at the hotel on for a couple of days at Christmas holiday to be close to our daughters for holiday festivities. Hotel is located near Michigan Avenue. Staff was excellent. Rooms were on the smaller side however very nicely decorated.Coffee and tea in the morning. Cider and cookies during the day and wine and cheese were a nice touch.
Comment from Hotel Management
27-Dec-2017 by Paul Cardona, Hotel Management
Dear N, I am happy to hear that The James was included in your holiday plans. It sounds like you were able to take full advantage of all that our lobby has to offer throughout the day. Hopefully, a stay at The James Chicago will become a holiday tradition.
1 out of 5
by A verified traveller from Chicago, IL

An overflowing toilet on Christmas Morning

Posted 25-Dec-2017
Pros: Location is convenient to downtown Chicago shopping, restaurants and cultural institutions.
Cons: The plumbing!!! Also the bathroom smelled moldy. No wonder!
Location: Just a block off Chicago's Mag Mile. Upscale shopping, many excellent restaurants's, Eataly, Museum of Contemporary Art, Lake Michigan.
We booked this hotel for Christmas Eve and Christmas morning. BIG MISTAKE. The toilet overflowed early Christmas morning - not the Christmas gift we were hoping for. We were forced to evacuate the room and use the bathroom on the 2nd floor - 15 floors down. The manager gave only gave us a partial refund. BUMMER
Comment from Hotel Management
07-Jan-2018 by Paul Cardona, Hotel Management
Dear Joe, Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I am very sorry to hear about the unpleasant experience in your guest room. We always strive to ensure the comfort and satisfaction of all of our guests. I am happy to hear that you were able to enjoy our central location so that you could get to all of your destinations easily. We would love the opportunity to welcome you back during your next visit to Chicago.