Premium bedding, minibar, in-room safe, desk

Reviews of 21c Museum Hotel Chicago

4 out of 5
21c Museum Hotel Chicago
55 East Ontario Street, Chicago, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 1030 out of 1814 reviews" "
Rating 8 - Good. 374 out of 1814 reviews" "
Rating 6 - Okay. 211 out of 1814 reviews" "
Rating 4 - Poor. 100 out of 1814 reviews" "
Rating 2 - Terrible. 99 out of 1814 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

HASSAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was fun & safe
Stayed 3 nights in Dec 2023

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet place. Room very nice. Staff very nice. The only thing bad was the surprise $28 resort fee they hit you with if you booked the room using a 3rd party (i.e. Expedia)
Stayed 1 night in Mar 2024

4/10 Poor

Jyniah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged me twice for a resort fee, they have a lot of hidden fees here. Hotel is nice walls are thin, and elevator isn’t so clean.
Stayed 1 night in Mar 2024

4/10 Poor

Patricia Ann

Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had such friendly staff and was so incredibly convenient to River North restaurants and Magnificent Mile shopping.
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Jennifer,Thank you for choosing 21c Museum Hotel Chicago! It's a delight knowing you enjoyed our friendly service and convenient location while visiting the area. In the future, we hope you enjoy another excellent shopping and dining experience, so keep our property in mind!

10/10 Excellent

Kihwan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a so nice place to stay in downtown with reasonable price.
Stayed 2 nights in Mar 2024
Response from Guest Services on 23 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, super friendly and helpful. The room was clean and had everything you could need for a short stay. The hotel is also well located near transportation and popular restaurants.
Stayed 3 nights in Mar 2024
Response from Guest Services on 23 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

8/10 Good

Yumiry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on 23 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first trip to Chicago and I loved the hotel, I went alone and I felt very safe.... The team was wonderful . The hotel is in a very good location.
Stayed 4 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Yesenia,We appreciate your feedback, and we are honored that you chose to stay at 21c Museum Hotel Chicago for your first visit to the city. With our unique museum and top-notch luxury hotel, we are happy to provide our guests with unforgettable experiences. Our staff was delighted to assist you and make you feel at home as well. Thank you for staying with us, and we look forward to seeing you on your next second city visit!

10/10 Excellent

bryann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

10/10 Excellent

Shanell

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, super nice!
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Thank you for your feedback. We greatly appreciate it.

6/10 Okay

Lynna

Liked: Cleanliness
Disliked: Staff & service
Over the phone customer service was terrible.
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Lynna,Guest satisfaction is important to us, so we're happy to see aspects of your experience were positive. However, we apologize for any disappointment with the phone service, and we'll speak with our staff about your comments. If you're in the area again, we hope you'll come back to see us.

8/10 Good

Christiane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My room was amazing. Entry way into the hotel is beautiful. Art work is amazing all through the hotel. Only downside was I scheduled a massage in the spa and it was canceled. We overall enjoyed our stay here and well definitely be returning.
Stayed 1 night in Mar 2024
Response from Guest Services on 18 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

4/10 Poor

Amber

The room looked nice and the bed was comfortable but the city noise was loud. The shower was luke warm at best. Location was great though.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Amber,Thank you for your review. We're thrilled our lovely accommodations were a highlight of your visit, and we hope you took full advantage of our fantastic location. That said, our maintenance team will be sure to look into your concerns about the water temperature to ensure everything is as it should be and any necessary adjustments are made promptly. Additionally, your feedback about noise is understood, and we'll discuss it internally to determine ways of improving in this respect. It was a pleasure having you here, and we hope you return soon.

2/10 Terrible

Mario

Disliked: Staff & service, property conditions & facilities
I booked for the 5th, but then front desk didn’t speak English correctly, she misunderstood me and got mad because I wanted to check in, I told her I booked on Expedia and she didn’t care to listen to me, so I decided to record her and she kicked me out, I want a full refund.
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Mario,We appreciate your feedback, and we apologize for any issues during check-in. This is certainly not the service we aim to provide, and again we apologize. Please know that changes to your reservation must be facilitated through the third-party site you used to book your stay. They have full access to your billing and reservation information. We encourage you to reach out to them. However, if you have any other questions or concerns we would be happy to assist you. This is certainly not the lasting impression we want you to leave with and we hope to have a future opportunity to show you the top-notch stay our guests have come to enjoy.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly in the heart of the city perfect location and staff was so pleasant took care of all our needs
Stayed 3 nights in Feb 2024
Response from Guest Services on 11 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 11 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

10/10 Excellent

Benita, Clawson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for what we wanted to do in Chicago. Easy parking in garage a short walk from the hotel via Spot Hero. Easy access to the bus and the El to get where we wanted to go that was not within walking distance. Love the proximity to Eataly. We ordered breakfast to our room one morning as we were out late for a concert the night before and the food was delicious and fast. Room was clean, spacious and comfortable. I like the closet setup as well.
Stayed 2 nights in Mar 2024
Response from JH on 9 Mar 2024
Thank you so much for your feedback. We are so pleased that you enjoyed your stay with us.

10/10 Excellent

Ruben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s almost like a hidden gem in Chicago.
Stayed 2 nights in Mar 2024
Response from JH on 9 Mar 2024
Thank you so much for your feedback. We truly appreciate it.

10/10 Excellent

Rikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Great customer service! Amazing art! Great experience! Definitely will be returning!
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Rikki,Thank you so much for choosing to stay with us at 21c Museum Hotel Chicago. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled that was the case for you. It's also great to read you enjoyed our lovely atmosphere. The pleasure was all ours, and we can't wait to welcome you back.

4/10 Poor

Jill

Travelled with family
Disliked: Staff & service, property conditions & facilities
This hotel is not nearly as posh and elegant as it looks online. It is quite beat up inside. The halls are so dark and rather terrifying looking and the whole place had a very off putting vibe.
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Jill, While we are happy to have received the opportunity to host you, we are disappointed for not being able to provide the positive experience you deserve. Your feedback will be discussed internally with the respective teams, so that we may look to make improvements to enhance the overall guest experience. We hope you join us again, so we may prove to you we value our guests' feedback. Thank you.

10/10 Excellent

Rosario

Stayed 1 night in Mar 2024
Response from Guest Services on 23 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

10/10 Excellent

kaelan

Stayed 2 nights in Feb 2024
Response from Guest Services on 23 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly nice and welcoming. We loved the artwork and the location was perfect.
Stayed 1 night in Feb 2024
Response from Helen on 1 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable visit in the future. Thank you for 21C Museum Hotel!"

10/10 Excellent

Lisa

Travelled with family
The 21c is a fun unique hotel. It was very clean and the staff was exceptionally nice, aside from the valet who acted perturbed to help me. It was fun spending our free time looking around at the artwork. My only complaint would be that the windows are quite thin so the traffic noise, especially sirens are quite loud. Next time we will request a room on the backside of hotel.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Lisa,Thank you for choosing 21c Museum Hotel Chicago! We're glad our attention to cleanliness and service impressed you, and we appreciate your feedback about the valet staff and outside noise. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the onsite museum.
Stayed 2 nights in Feb 2024
Response from Guest Services on 24 Feb 2024
Thank you for your feedback.

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything.
Stayed 2 nights in Feb 2024
Response from Helen on 22 Feb 2024
Thank you for your feedback! We're delighted to hear that you found our hotel's location convenient and close to everything you needed during your stay. We hope to welcome you back again soon for another enjoyable visit!

8/10 Good

Micah

Stayed 1 night in Feb 2024
Response from Guest Services on 23 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

8/10 Good

Vincent

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 23 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

8/10 Good

Nannette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No hot water to shower with
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Nannette,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! However, we regret any inconvenience caused by the water temperature. We'll be sure to share your concerns with maintenance to ensure everything functions as it should and any necessary adjustments are made promptly. It was a pleasure having you here, and we hope you return soon for a seamless visit.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we got to the hotel customer service was top notch. Jose was amazing! Shout out to all the staff for going above and beyond!
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Stephanie,Thank you for your excellent review. We’re thrilled your time with us was so amazing! At 21c Museum Hotel Chicago, we endeavor to go above and beyond to ensure our guests have a memorable experience, so it’s not surprising that Jose and the rest of our team took such wonderful care of you and made you feel so valued. You can be sure we'll pass your compliments along. It was a pleasure having you here, and we look forward to seeing you again soon for another fantastic experience!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 23 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

4/10 Poor

Camariy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed myself
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Alexander,Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable time, and we hope you return soon.

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was lovely aside from the inability to stream anything to the TV’s. I’ve stayed in numerous rooms and no streaming or apps (MAX, Netflix, Hulu) to log into your own accounts from. Forcing you to watch TV on your phone. For the price, it seems like a basic accommodation. For the record, I’ve stayed here 4 times and I love everything else about the place. The staff is incredible.
Stayed 1 night in Feb 2024
Response from Helen on 16 Feb 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you've enjoyed your stays with us and that our staff has left a positive impression on you. We apologize for any inconvenience you experienced during your stay. We appreciate your continued loyalty and hope to have the opportunity to welcome you back.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and the room and hotel is beautiful, definitely would recommend
Stayed 1 night in Feb 2024
Response from Helen on 16 Feb 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our staff to be accommodating. We look forward to welcoming you again!!

10/10 Excellent

Jalesia

Liked: Cleanliness, staff & service, property conditions & facilities
Ect
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Jalesia,Thank you for choosing to stay at 21c Museum Hotel Chicago. We're glad your visit was pleasant. Your excellent rating is valued and we hope to see you again.

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
that it is also an art museum
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Jamie,It's wonderful to hear you appreciated our unique blend of hospitality and artistry at 21c Museum Hotel Chicago. We aim to provide a memorable experience that combines comfort with cultural enrichment. It would be delightful to welcome you back for another inspiring visit!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic, especially Francisco and Jose. We didn't want for anything, Everyone made sure our stay was everything we wanted and went out of their way to ensure we were happy.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Bonnie,Our terrific staff strives to ensure all our guests feel welcome, and Francisco and Jose will be proud you appreciated their exceptional service. Thank you for the wonderful review! Please come see us again soon at 21c Museum Hotel Chicago.

10/10 Excellent

Lance

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Helen on 16 Feb 2024
Thank you for your review. We appreciate your feedback!

10/10 Excellent

Minhaj Uddin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a perfectly normal hotel. It is how it should be. There is nothing to talk about. Its a hotel and it does what it says it does. Easy.
Stayed 1 night in Jan 2024
Response from Helen on 8 Feb 2024
Thank you for your review, we appreciate your feedback.

2/10 Terrible

Alison

Disliked: Cleanliness, amenities, property conditions & facilities
The address takes you to the AC marriott. The desk attendant knew what we were looking for (obv happens frequently) but language barrier prevented him from being helpful
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Alison,We appreciate your feedback, and we apologize for any difficulty locating our property. There are a large number of hotels within a few blocks, and it can be easy to miss a turn or turn too soon. Our staff is always happy to help direct you via phone. If you're in the city again, please give us another try.

2/10 Terrible

Michael, GASTONIA

Stayed 2 nights in Jan 2024

10/10 Excellent

Hugo

Stayed 2 nights in Jan 2024
Response from Guest Services on 23 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

10/10 Excellent

Sebastian

Stayed 4 nights in Jan 2024
Response from Guest Services on 23 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

10/10 Excellent

Jerry

Stayed 1 night in Jan 2024
Response from Guest Services on 23 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.

6/10 Okay

marwa

There is was no parking available but the person in front of me and behind me got parking when they was checking in to the hotel 😒 I think because they poked the rooms on the spot
Stayed 1 night in Dec 2023
Response from General Manager on 26 Jan 2024
Dear Marwa,Thank you for sharing your experience. It's concerning to hear about the parking issue you encountered. We aim to provide equal and fair service to all our guests, regardless of how they book their stay. Your feedback is important and will help us review our parking allocation process to ensure it is as equitable and efficient as possible. We value your patronage and hope to better serve you in the future.

8/10 Good

Briana

Travelled with partner
Liked: Staff & service, amenities
Booked this hotel for just a quick overnight stay. Hotel is very nice and the staff were very helpful and addressed our needs right away. First room that we checked into smelled very funny almost like a food or old smell. When I notified the front desk they quickly reassigned us a new room that was actually bigger than the first. Not many outlets for devices and the shower door scrapes the cement tile which was already chipping off around the entrance of the shower. Overall it was good for a night or two but definitely could use more frequent upkeep.
Stayed 1 night in Dec 2023
Response from General Manager on 25 Jan 2024
Dear Briana,Thank you for reaching out and taking a moment to share your experience. We're glad you had an overall positive stay and enjoyed our friendly, accommodating staff. Please know that your feedback is valued and appreciated as we constantly make the appropriate changes and enhance our guest experience, and we hope to welcome you back for an even better time soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great people that are very helpful!
Stayed 3 nights in Jan 2024
Response from Onye on 17 Jan 2024
Dear Maria,Thank you for staying with us, we appreciate your feedback and patronage. We hope to see you again.Kind regards.

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Onye on 17 Jan 2024
Thank you for staying with us, we appreciate your feedback and patronage. We hope to see you again.Kind regards.