Ratings based on 3,320 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Grand Rapids, MI

We will be back.

Posted 19-Jul-2017
Pros: Everything. Location. Shopping. Restaurants. And, especially the staff -- all very helpful and peasant.
Cons: Chicago politics.
Location: Location with in walking distance of the Randolph Street train station. Trader Joe's, Starbucks, and Lawry's Steak across the street.
Experience began with the excellent treatment by the front desk staff, Ashley. Then a clean and comfortable room was waiting for us on arrival. Tim and his associate at the concierge's desk were terrific; dinner and direction were the best. And, they remembered my birthday. Overall a very pleasant experience, really found these days. We are going back next time we go to Chicago and will try New York too.
Comment from Hotel Management
21-Jul-2017 by Stephen Blackford, Hotel Management
Dear Peter A., I am happy to hear that your experience from check in to check out was a pleasant one. It comes as no surprise to me that everyone from the front desk to our amazing concierge team took such great care of you. We will be eagerly anticipating your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jul-2017
This was a perfect spot to stay! It is so easily accessible, the hotel staff were incredibly nice and helpful, and the room was great. I would stay here again anytime.
Comment from Hotel Management
21-Jul-2017 by Stephen Blackford, Hotel Management
We would love to have you back anytime! It is amazing to hear that our team members did such a great job of taking care of you during your most recent stay with us. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller

very accommodating

Posted 17-Jul-2017
Location: great location - a block off Michigan; on Rush
Needed early check in and late check out due to timing of flights staff very accommodating and friendly
Comment from Hotel Management
21-Jul-2017 by Stephen Blackford, Hotel Management
It is so great to hear that we were able to accommodate your early arrival and late departure so that you could fully enjoy your time at The James and in Chicago. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans

Weekend stay

Posted 17-Jul-2017
Pros: Room was larger than expected
Location: Location downtown within walking distance to Navy Pier for Lake and River activities.
Our stay was only Friday and Saturday nights but the staff was very helpful, especially the concierge Tim who gave us great suggestions on activities and restaurants. Location is a great downtown location within walking distance to Navy Pier for River and Lake activities. The L is convenient with entrance only 1 block away. We will definitely stay there again.
Comment from Hotel Management
21-Jul-2017 by Stephen Blackford, Hotel Management
Dear Melvin, We cannot wait to have you back! It is always great to hear when our concierge is able to take such great care of all of our guests and make their time in Chicago as pleasant as possible. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Birthday weekend in Chicago

Posted 14-Jul-2017
Hotel was clean, close to everything, and staff was extremely helpful.
Comment from Hotel Management
21-Jul-2017 by Stephen Blackford, Hotel Management
Dear Carolyn, It is so great to hear that everything went so well for you during your birthday weekend in Chicago. I am happy to hear that all of the team members you encountered took such good care of you and we hope that a trip to The James becomes an annual birthday trip!
5 out of 5
Recommended
for Everyone
by A verified traveller

Exceeded our expectations!

Posted 14-Jul-2017
Pros: Loved everything about this hotel...especially the style/décor.
Cons: Not much room for improvement.
Location: Perfect location. Walking distance to everything!
Found this hotel online...decided to try it based on the great reviews. Everything about this hotel is top notch. The staff is excellent. The room was amazing. The location is great. I can't say enough nice things about the staff...and that includes everyone. The front desk staff, the concierge, the doorman and the room-service staff were all very pleasant and accommodating. Not one detail was over looked...from the tablet computer with a personalized greeting to the wonderful bedding. Oh, and the gym (which is important to me) was filled with really nice equipment. I would definitely stay there again and recommend this hotel to others. And this is coming from someone who travels A LOT!
Comment from Hotel Management
21-Jul-2017 by Stephen Blackford, Hotel Management
Dear Steven, Thank you for such a glowing review of your most recent stay at The James Chicago. I am so happy to hear that everything went so well for you and we cannot wait to welcome you back during your next visit to Chicago!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay

Posted 12-Jul-2017
Loved my visit to Chicago, the location was amazing; in the heart of everything.
Comment from Hotel Management
21-Jul-2017 by Stephen Blackford, Hotel Management
We are very lucky to be right in the middle of everything and with so much within walking distance a vehicle is rarely needed. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

short stay in Chicago

Posted 12-Jul-2017
Very comfortable bed. Carpets could do with a deep clean. Nice toiletieries. Noisy at the weekend with other guests.
Comment from Hotel Management
21-Jul-2017 by Stephen Blackford, Hotel Management
Dear HC, Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I do agree that our beds are very comfortable and make it difficult to get out of in the morning to start your day. I am happy to hear that you were pleased with the in room amenities. I am sorry to hear that the excessive noise level was a disturbance to you but we would love the opportunity to welcome you back during your next visit to Chicago.
3 out of 5
Recommended
for Everyone
by A verified traveller from Chicago Magnificent Mile

Great location in the middle of everything... BUT

Posted 11-Jul-2017
Pros: Location is great, hotel staff very friendly
Cons: cleaner rooms, update hotel, better valet service that doesn't hit cars
Location: shopping, restaurant, navy pier cruises
Location is great, hotel staff very friendly, queen room is WAY smaller than advertised, room was not totally clean, sheets, pillows and carpet had stains wall only views, valet staff hit front bumper and did not tell us and I didn't notice it till we stopped for gas 3 hours later, hotel is need of major renovation.
Comment from Hotel Management
21-Jul-2017 by Stephen Blackford, Hotel Management
Dear Carlos, Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I am very sorry to hear about the issue you experienced with your guest room and the valet service. I am happy to hear that you were pleased with our excellent location and the service that was provided to you by all of our team members. We would love the opportunity to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Great Stay

Posted 10-Jul-2017
Pros: location, pricing, condition
Hotel was a great price, great location and I definitely recommend. The staff was very accommodating as well..
Comment from Hotel Management
21-Jul-2017 by Stephen Blackford, Hotel Management
Dear Stephanie, It is so great to hear that all of the team members you encountered took such great care of you. We cannot wait to welcome you back during your next visit to Chicago.