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The hotel had no hot water at all the morning we left. They kept telling us just to keep running the faucet, but that didn’t work even after running the shower over half an hour. It was ridiculous.
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.
Staff was friendly and accommodating. Room was nice and clean. Check-in and check-out was quick and efficient. Overall wonderful experience.
Consuello
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.
Loved our whole stay from the beautiful premium room to the dining and bar experiences. Would definitely come back.
Katherine
Stayed 2 nights in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.
Upscale Classy Atmosphere - Loved it! Staff was Exceptional! Would Definitely stay again!
Bridget
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.
Iris the bartender was great! The room was great! But the employees were really loud outside our room in the morning and we were continually woken up. Otherwise we had a great time.
Heather
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.
Thank you for taking the time to let us know about your experience while staying with us. Your experience of lack of service is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
David
3 Jan 2024
David
Stayed 2 nights in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Karen
26 Dec 2023
Karen
Stayed 3 nights in Dec 2023
Response from joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Everything was great. They made our Christmas stay memorable. Everyone was so nice and accommodating.
Bridgett
Stayed 2 nights in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
We wanted to use up some of my Hotels.com points before they expired, and we found a great deal here. We were really pleased with how cute the interiors of the room were, and the bathroom was very nice. Room service tasted good, and we loved the fact that there was a cafe in the hotel for us to go and grab coffee.
Ryan
Stayed 2 nights in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Phyllis
17 Dec 2023
Phyllis
Stayed 1 night in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Shavonda
16 Dec 2023
Shavonda
Stayed 1 night in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Vladimir
8 Dec 2023
Liked: Property conditions & facilities
Vladimir
Stayed 1 night in Dec 2023
Response from Joshua on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
2/10 Terrible
Marcus
2 Dec 2023
Marcus
Stayed 1 night in Dec 2023
Response from Joshua on 26 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of lack of service is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
Great property located near a beautiful mall. Customer service could not have been better.
Agnes
Stayed 2 nights in Nov 2023
Response from Joshua on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
10/10 Excellent
Jason
1 Dec 2023
Jason
Stayed 2 nights in Nov 2023
Response from Joshua on 30 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Lovely. Great room. The only thing is the bathroom doors slide closed so it’s not really closed so people can hear you.
Nicole
Stayed 1 night in Nov 2023
Response from Joshua on 3 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon..
exceptional service from checking in to checking out!! Thank you and cannot wait to return 😊
william
Stayed 1 night in Oct 2023
Response from Joshua on 29 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126
The room and bed were extremely comfortably. I haven't been that relaxed in a long time.
Nick
Stayed 4 nights in Oct 2023
Response from Joshua on 19 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I have also submit your missing stay for you .We hope to welcome you again soon..Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126
This hotel was nothing but amazing very clean. Worker was very friendly and knowledgeable I will definitely be revisiting.
Gabrielle
Stayed 1 night in Sep 2023
Response from Joshua on 8 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126
Amazing decor, short drive to anywhere I could possibly want to go. Brunch was great too!
Jerry
Stayed 2 nights in Sep 2023
Response from Joshua on 19 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126
Safe, comfortable and quiet elegance. Staff was great.
Kevin Regis
Stayed 2 nights in Sep 2023
Response from Joshua on 8 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126
10/10 Excellent
Antonio
9 Sept 2023
Antonio
Stayed 1 night in Sep 2023
Response from Joshua on 8 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126
6/10 Okay
Kevin
Travelled with family, Travelled with partner
1 Sept 2023
Liked: Staff & service
Wet moldy smell thought building and room.
Very worn down. Unfortunate. Have stayed there 5 years ago and was good. Gone way down hill since.
Kevin
Stayed 1 night in Aug 2023
Response from kevin on 6 Sept 2023
We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team moving forward.
The rooms are very small and my room was facing a large construction project starting at 730am.
Anna
Stayed 2 nights in Aug 2023
Response from Joshua on 7 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to give exceptional service every day, for every guest; I am sorry to hear that we did not meet your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me directly if there is anything else we can do for you at this time.I hope you choose to stay with us again when your travels bring you back to the areaSincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126
6/10 Okay
MEHVISH
Travelled with family
24 Jul 2023
Liked: Cleanliness
The property felt very old, it wasn’t modern by todays standards or hadn’t been renovated. We had to call multiple times to get towels to the room. They didn’t have Apple Pay, didn’t give us our family reunion bag even though we asked multiple times. Overall, not a great experience.
MEHVISH
Stayed 3 nights in Jul 2023
Response from kevin on 6 Sept 2023
We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team moving forward.
First, I would like to say this hotel is beautiful, and the staff was accommodating and friendly. At checkout, Joshua was amazing for letting us back into our room since we left a couple of items. I highly recommend this hotel to anyone staying in Oak Brook or wanting to be near the city.
Verified traveller
Stayed 1 night in Jul 2023
Response from Kevin on 6 Sept 2023
Thank you for your review! We're delighted to see that you enjoyed your experience with us, and we look forward to welcoming you back again next time you're in Oak Brook.