Cocktail bar

Reviews of The Drake Oak Brook, Autograph Collection

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 536 out of 945 reviews" "
Rating 8 - Good. 254 out of 945 reviews" "
Rating 6 - Okay. 83 out of 945 reviews" "
Rating 4 - Poor. 38 out of 945 reviews" "
Rating 2 - Terrible. 34 out of 945 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

KEITH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Drake is an amazing place!! I was very comfortable and felt very safe on the property. The staff was pleasant at all times. I will return.
Stayed 2 nights in Mar 2024

4/10 Poor

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had no hot water at all the morning we left. They kept telling us just to keep running the faucet, but that didn’t work even after running the shower over half an hour. It was ridiculous.
Stayed 1 night in Mar 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Philip J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and nostalgic memories
Stayed 2 nights in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

8/10 Good

Katarzyna

Stayed 1 night in Feb 2024

10/10 Excellent

Consuello, Calumet City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Room was nice and clean. Check-in and check-out was quick and efficient. Overall wonderful experience.
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Raynard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was great service
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Katherine, trenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our whole stay from the beautiful premium room to the dining and bar experiences. Would definitely come back.
Stayed 2 nights in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Bridget

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Upscale Classy Atmosphere - Loved it! Staff was Exceptional! Would Definitely stay again!
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iris the bartender was great! The room was great! But the employees were really loud outside our room in the morning and we were continually woken up. Otherwise we had a great time.
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

6/10 Okay

fouzia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were not allowed to take pictures
Stayed 1 night in Dec 2023
Response from Joshua on 30 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of lack of service is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Willis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Karen

Stayed 3 nights in Dec 2023
Response from joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bridgett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. They made our Christmas stay memorable. Everyone was so nice and accommodating.
Stayed 2 nights in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend getaway
We wanted to use up some of my Hotels.com points before they expired, and we found a great deal here. We were really pleased with how cute the interiors of the room were, and the bathroom was very nice. Room service tasted good, and we loved the fact that there was a cafe in the hotel for us to go and grab coffee.
Stayed 2 nights in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Phyllis

Stayed 1 night in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Shavonda

Stayed 1 night in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Vladimir

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joshua on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Hakeem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Joshua on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Joshua on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

2/10 Terrible

Marcus

Stayed 1 night in Dec 2023
Response from Joshua on 26 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of lack of service is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property located near a beautiful mall. Customer service could not have been better.
Stayed 2 nights in Nov 2023
Response from Joshua on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Jason

Stayed 2 nights in Nov 2023
Response from Joshua on 30 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely. Great room. The only thing is the bathroom doors slide closed so it’s not really closed so people can hear you.
Stayed 1 night in Nov 2023
Response from Joshua on 3 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon..

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceptional service from checking in to checking out!! Thank you and cannot wait to return 😊
Stayed 1 night in Oct 2023
Response from Joshua on 29 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great
Stayed 1 night in Sep 2023
Response from Joshua on 15 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bed were extremely comfortably. I haven't been that relaxed in a long time.
Stayed 4 nights in Oct 2023
Response from Joshua on 19 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Joshua on 6 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I have also submit your missing stay for you .We hope to welcome you again soon..Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was nothing but amazing very clean. Worker was very friendly and knowledgeable I will definitely be revisiting.
Stayed 1 night in Sep 2023
Response from Joshua on 8 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126

10/10 Excellent

leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Joshua on 8 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing decor, short drive to anywhere I could possibly want to go. Brunch was great too!
Stayed 2 nights in Sep 2023
Response from Joshua on 19 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joshua on 8 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joshua on 8 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126

10/10 Excellent

Kevin Regis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, comfortable and quiet elegance. Staff was great.
Stayed 2 nights in Sep 2023
Response from Joshua on 8 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very lovely stay
Stayed 1 night in Sep 2023
Response from Joshua on 8 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126

10/10 Excellent

Antonio

Stayed 1 night in Sep 2023
Response from Joshua on 8 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126

6/10 Okay

Kevin

Travelled with family, Travelled with partner
Liked: Staff & service
Wet moldy smell thought building and room. Very worn down. Unfortunate. Have stayed there 5 years ago and was good. Gone way down hill since.
Stayed 1 night in Aug 2023
Response from kevin on 6 Sept 2023
We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team moving forward.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kevin on 6 Sept 2023
Thank you for your review! We're thrilled to see that you enjoyed your time with us, and we look forward to welcoming you back again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kevin on 6 Sept 2023
Thank you for your incredible review! We appreciate you sharing your experience and look forward to accommodating you again in the near future.

10/10 Excellent

Paris

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far one of the best hotels I’ve been to. Very clean quiet and the staff is so nice
Stayed 1 night in Aug 2023
Response from Kevin on 6 Sept 2023
Thank you for your incredible review! We appreciate you sharing your experience and look forward to accommodating you again in the near future.

10/10 Excellent

Elaina

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was beautiful and elegant.
Stayed 1 night in Aug 2023
Response from Kevin on 6 Sept 2023
Thank you for your review! We're thrilled to see that you enjoyed your time with us, and we look forward to welcoming you back again soon.

6/10 Okay

Anna

Travelled with family
Disliked: Amenities, property conditions & facilities
The rooms are very small and my room was facing a large construction project starting at 730am.
Stayed 2 nights in Aug 2023
Response from Joshua on 7 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to give exceptional service every day, for every guest; I am sorry to hear that we did not meet your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me directly if there is anything else we can do for you at this time.I hope you choose to stay with us again when your travels bring you back to the areaSincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126

6/10 Okay

MEHVISH

Travelled with family
Liked: Cleanliness
The property felt very old, it wasn’t modern by todays standards or hadn’t been renovated. We had to call multiple times to get towels to the room. They didn’t have Apple Pay, didn’t give us our family reunion bag even though we asked multiple times. Overall, not a great experience.
Stayed 3 nights in Jul 2023
Response from kevin on 6 Sept 2023
We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team moving forward.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First, I would like to say this hotel is beautiful, and the staff was accommodating and friendly. At checkout, Joshua was amazing for letting us back into our room since we left a couple of items. I highly recommend this hotel to anyone staying in Oak Brook or wanting to be near the city.
Stayed 1 night in Jul 2023
Response from Kevin on 6 Sept 2023
Thank you for your review! We're delighted to see that you enjoyed your experience with us, and we look forward to welcoming you back again next time you're in Oak Brook.