Ratings based on 3,168 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Detroit

Good location,safe area,

Posted 22-Aug-2016
The room had a good view. However I don't know if the cleaning staff is rushed there or not but there was dust build up on top of the television and the back of the door was so dusty it looks like someone wrote a date in the dust with their finger. It also looked like the sheets may not have been changed. I found an odd color makeup smear on the pillow case. The bathroom was clean. So again it leads me to think that the cleaners have to rush too much to get all of their rooms done.
3out of 5
by A verified traveller from Chicago

Not a four star

Posted 22-Aug-2016
Cons: SERVICE
Location: Conveniently located right off Michigan Ave.
We arrived at the hotel at 3:40 PM. We were told our room "wouldn't be ready for another 45 minutes" (notwithstanding the fact that check in was at 3 PM) but that we could get into a river view room immediately for only $50.00 more. We declined and told the front desk person that we would be back in 45 minutes. He told took my cell number and said that they would text or call us when the room was ready. They never did. We went and had a drink outside the hotel and returned an hour later, only to be told it still wasn't ready--now going on 4:30 PM. We told the front desk person (the same guy as earlier) that we had an event and had to get ready so we needed the room. He put us in a "river view" room that he was going to try to up-charge me on when I first arrived. We went to the room and got settled in and began to get ready--only to find that there was no hot water. None--not in the sink or shower. We called down and were told that the hot water in the entire hotel was out. I asked how long this had been going on and when it would be fixed? I was told "it just happened and that it would be fixed within an hour." Too long for us, as we had to get ready. Nice ice cold Lake Michigan-water-temp shower. No apologies or even mention by the hotel. This place has become a crowded, high traffic tourist hotel. We live in Chicago, if you are looking for a high-end hotel experience, there are way better places. Best to stay way.
5out of 5
by A verified traveller

Posted 22-Aug-2016
The area is great and the rooms are extremely comfortables
5out of 5
by A verified traveller

Posted 22-Aug-2016
Great location. Great hotel with friendly and helpful staff.
1out of 5
by A verified traveller

terrible services

Posted 19-Aug-2016
terrible terrible terrible place, my flight arrived in Chicago at 11 am and they made me wait until 3 pm, had not slept at all is horrible service, not to visit this place and the bathroom was dirty
5out of 5
by A verified traveller from Illinois

Nice hotel in the city

Posted 18-Aug-2016
Very clean and friendly staff. Good location, 20 minute walk to navy pier and 35 minute walk to Shedd Aquarium. The hot tub was not hot at all, I like relaxing in a hot tub so it was disappointing. Restaurant was expensive. Overall very nice hotel.
3out of 5
by A verified traveller

Good location and workout facilities.

Posted 17-Aug-2016
Bathroom not spotless. Hairs left from previous occupants. Carpets worn.
5out of 5
by A verified traveller from Jackson, WY

Beautiful & Friendly

Posted 17-Aug-2016
Beautiful view. Every single staff members was friendly. We got lost driving in and we called and someone calmly guided us in. Everyone greeted us like family. My daughter even asked, "Have we stayed here before?" Our room was amazing and the view spectacular. The pool was fun - again spectacular view. We arrived really late after a 10 hour drive and decided on room service. The food was faster than promised and delicious! We love the Swissotel!
4out of 5
by A verified traveller

Posted 16-Aug-2016
Beds are not very comfortable Staff were friendly and helpful. Very clean. Would stay there again.
4out of 5
by A verified traveller

Posted 15-Aug-2016
Pros: room
Cons: turn the music down in the gym
Location: too far from where you'd want to go out - walking
excellent hotel, too far from the loop where the restaurants are