Ratings based on 3,487 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Downtown Chicago swissotel

Posted 08-Dec-2016
Pros: The fitness room and spa was nice and had great views.
Cons: The shower leaked water into the rest of the restroom. The restrooms could use renovation. The carpets are a bit dated.
Good staff. The front desk folks were very professional and cordial, even at 430am.
5out of 5
by A verified traveller from 東京

綺麗でオシャレなホテル

Posted 08-Dec-2016
シカゴには何度も行っているが、利便性も高く、部屋も広く静かで快適なホテルでした。タクシーも待機しておりビジネス利用に最適。
5out of 5
by A verified traveller

Nice large room with a great view

Posted 07-Dec-2016
Pros: Close to my office
Cons: Lower Check in level is a bit congested
Location: See above
Close to Michigan Avenue and the lakefront attractions
5out of 5
by A verified traveller from Los Angeles

Great amenities and location!

Posted 05-Dec-2016
I stay at the Swissotel whenever I visit Chicago and their consistent quality keeps me coming back. What I especially like are the preferred rooms with views of both the Chicago River and Navy Pier; Spa 42 is a great in-hotel gym/pool/spa where I find myself working out more during my vacations than when I'm at home; the staff are very friendly and warm.
Comment from Hotel Management
06-Dec-2016 by Brittany , Hotel Management
Dear guest, Thank you for your continued loyalty to Swissotel Chicago! I am delighted to hear you enjoyed our premiere location and accommodations. We look forward to welcoming you back in the future. Best, Brittany Marketing Manager
5out of 5
by A verified traveller from Middletown, DE

Excellent hotel and location

Posted 05-Dec-2016
Excellent hotel, staff and service! We were able to walk to everything downtown as well as Navy Pier! Cannot say enough about the quality of the hotel and staff!
Comment from Hotel Management
05-Dec-2016 by Brittany , Hotel Management
Dear guest, Thank you for sharing with us your experience while staying at Swissotel Chicago. We are so delighted to hear you enjoyed our hotel, the location and excellent service. We hope to welcome you back in the future. Best, Brittany Marketing Manager
5out of 5
by A verified traveller from Grand Rapids, MI

Nice staff; perfect location for downtown tour

Posted 28-Nov-2016
Very clean room, nice location for downtown tour, with valuable price
Comment from Hotel Management
29-Nov-2016 by Brittany , Hotel Management
Dear guest, Thank you for the wonderful review on your stay at Swissotel Chicago. We hope to welcome you back in the future. Best, Brittany Marketing Manager
3out of 5
by A verified traveller from US

Rooms 19 or 20 on all floors

Posted 27-Nov-2016
These rooms are right behind the elevators so all you hear, all night long, are the elevators. Sounds like you are living on a runway. Unfortunate as everything else was great
Comment from Hotel Management
29-Nov-2016 by Brittany , Hotel Management
Dear guest, Thank you for taking the time to share with us your experience while staying at Swissotel Chicago. I do apologize for the disruptions you experienced with our elevator system. We do try to turn most off at night to better help with the noise but pending occupancy and high business demands often times we are unable to. Thank you again and we hope to welcome you back in the future. Best, Brittany Marketing Manager
5out of 5
by A verified traveller from US

Excellent hotel

Posted 12-Nov-2016
Nice view from the room is exceptional. Room cleanliness is well.
Comment from Hotel Management
29-Nov-2016 by Brittany , Hotel Management
Dear guest, Thank you for taking the time to share with us on this forum. We are delighted to hear you enjoyed you stay and we hope to welcome you back in the future. Best, Brittany Marketing Manager
5out of 5
by A verified traveller from New York, NY

Good hotel with great views.

Posted 08-Nov-2016
Hotel Was Great. If Your Going To Rent A Car In Chicago Be Prepared To Pay Nearly $100 In Parking Everyday. It's One Of The City's Main Income Sources. Valet At The Hotel Is $70 & The Overnight Self Parking Is Around $40, Plus You'll Pay 6.50 For Every Hour Yoh Park Anywhere Else, & that's If You Can Find Parking. The Parking Garages Are $12 An Hour.
Comment from Hotel Management
29-Nov-2016 by Brittany , Hotel Management
Dear guest, Thank you for reviewing our hotel and providing parking advice options to future guests. We do offer daily parking for $70 which allows in and out service. In addition, there are many parking garages in near proximity to the hotel. We do hope to welcome you back in the future. Best, Brittany Marketing Manager
5out of 5
by A verified traveller from US

river and lake views!

Posted 08-Nov-2016
Pros: Location and pool.
Cons: Liked everything.
Location: Mariano's near by. There was a nice park with a very nice children's playground. I liked the circle drive for loading and unloading the car.
Clean and comfortable rooms. Very friendly and helpful staff. Great views of the river, Navy Peer and the lake. Nice pool and fitness room.
Comment from Hotel Management
29-Nov-2016 by Brittany , Hotel Management
Dear guest, Thank you for taking the time to share with us your review on your most recent stay. We are delighted to hear you enjoyed your time and we hope to welcome you back in the future. Best, Brittany Marketing Manager