Ratings based on 3,731 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from minnesota

Great hotel in a great location

Posted 31-May-2017
This was our first trip to Chicago and we couldn't have picked a better hotel to stay at. The staff was very friendly and very quick to respond to any requests or questions that we had. It was very conveniently located near many of the things we were looking to do. We will definitely stay here the next time we are in Chicago!
4 out of 5
Recommended
for Everyone
by A verified traveller from CA

Great location

Posted 28-May-2017
The concierge were very helpful and friendly. Easy to get a taxi. Close to the bus stop. Palms, bar food, and breakfast downstairs was very good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Hotel experience

Posted 25-Apr-2017
Very nice hotel very friendly staff accommodating and very close to everything
5 out of 5
Recommended
for Everyone
by A verified traveller from H

Posted 25-Apr-2017
Magnificent place and magnificent staff!! Located minutes away from Navy pier know so minutes away from all the stores on State Street.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing Hotel - Amazing Lake View

Posted 29-Mar-2017
Pros: The lake view, room, as well as front desk service were superb!
Cons: Jacuzzi water temperature could be warmer
Location: Right next to Navy Pier and its nearby attractions
Amazing Hotel - Amazing Lake View. Can't beat the price and luxury the hotel offers!
5 out of 5
by L. Weaver from Flossmoor, Il

Almost perfect....

Posted 23-Mar-2017 on Hotels
Needed to get away for a few days to grieve in private. The executive suite was impressive, especially the spectacular views. The bed was like sleeping on a cloud and the bathroom was extremely luxurious. The only damper was the pool area accessibility. I use a rolling walker and needed the elevator lift to get from the workout area to the pool area. Unfortunately, the lift was locked and no one was readily available to unlock it. My husband and I worked it out to get me to the pool area after which someone(security?) did come around to say that he would be around to unlock it when we wanted to leave. Well, he wasn't and there was no way to call for help. Outside of this snafu, I had a peaceful, comfortable and perfect stay.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Mar-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

removed yet close to the action

Posted 20-Mar-2017
Our stay here was great. At the end of day Swissôtel is removed enough to relax and get away from the hustle bustle yet a short walk to the famous Michigan Mile On site restaurant is pricey and there are lots of better choices in the city but the staff and accommodations deserve recognition
2 out of 5
by A verified traveller

Bad check in, staff hit or miss

Posted 19-Mar-2017
Check in guy whose name was Ben was very rude, I was told it's up to the hotel discretion to give me a king size bed although the hotel confirmed to Expedia the king size room. He was not apologetic at all and told me I can upgrade the room if I want for extra fee since they don't have any more king size beds. After I called Expedia everything was sorted out with his supervisor, however the experience was bad especially since we had dinner reservations that we missed and we only had one night in Chicago. He did not care that we were waiting in the hallway with a 3 month old. I will never stay at this hotel again because of this experience.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Mar-2017 on Hotels