Ratings based on 3,586 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Great hotel with l8mited view of lake

Posted 21-Feb-2017
Location: It is close to shopping and the theater areas
We had a very nice room, bed was very comfortable as well is a clean. I will stay there again
4out of 5
Recommended
for Everyone
by A verified traveller from Tønsberg, Norge

Sentralt i Chicago

Posted 21-Feb-2017
Pros: Alt var som forventet.
Cons: Hvis noe skal forbedres, så må det være at hele hotellet pusses opp.
Location: Beliggenheten kan knapt bli bedre med fem minutters gange til hovedgaten (Michigan Ave). Her befinner alle de viktge forretningene seg.
Swissotels styrke er nærheten til byen fordi hotellet ligger midt i sentrum. Alt så betyr noe i Chicago nås til fots på en halv time. Hotellet er stort og bærer litt preg av alderen, men det er store rom, nydelige senger, klimaanlegg som fungerer og flott utsikt om rom mot sjøsiden velges.
5out of 5
Recommended
for Everyone
by A verified traveller from Indianapolis

My favorite hotel in Chicago

Posted 21-Feb-2017
Tremendous staff, great location with the views of downtown and the lake. An easy walk to Michigan Avenue. Beautiful, comfortable room and terrific service.
5out of 5
Recommended
for Everyone
by A verified traveller from austin tx

Great view

Posted 20-Feb-2017
Really nice great staff... tell people about fireworks... please limit kids in hot tub
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Feb-2017
Great hotel! Would refer this to anyone. Great location, great staff
5out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Great location near all shopping

Posted 20-Feb-2017
Check in was very quick. Staff was very helpful in all matters. We were just a 5 minute walk from the Magnificent Mile.
5out of 5
Recommended
for Everyone
by A verified traveller

Staff was everything.. Thank you!

Posted 19-Feb-2017
Very nice and convient hotel. The only thing that i would change is the quality of bed and/or bedding. Overall a great experience!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2017
Location: 뷰는 정말 좋습니다.
다 좋은데 다른 호텔처럼 물 정도는 무료로 제공되는게 아니라 한병에 8달러씩 지불해야하구, 그게 싫으면 로비에 가서 4달러짜리 물을 사서 마셔야하는데, 물은 밖에서 사서 오세요.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice, though dated, hotel.

Posted 15-Feb-2017
We had a great stay but the hotel feels dated and I found it to be a bit challenged geographically. The staff, however, is excellent. Our room fridge was full of leftovers from previous guests and as soon as I called down, a manager came up and apologized profusely and cleaned it out. She also comped our dinner, which I appreciated. It's a fine hotel to stay at but I prefer others in better neighborhood locations, such as River North.
5out of 5
Recommended
for Everyone
by A verified traveller from MI

Posted 14-Feb-2017
Great location. Nice staff. Room carpet was a little dirty.