Ratings based on 3,156 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Feb-2016
A little bit of nickel and diming which was a bit of a turn off but overall hotel is very nice with a modern hip feel in a great spot downtown. Don't expect a great view as we were surrounded by taller buildings for the most part. And lock your door - we had a room service staff member basically walk right in to our room quicker than we could get to the door to let them in - good thing we were decent!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

modern and clean

Posted 09-Feb-2016
a nice hotel near north end of magnificent mile.. loved the bathroom with separate shower and tub. the room was small though and there were no electric outlets by the bed which was inconvenient. only stayed two nights, on the second day the room was not cleaned until we called the front desk at 3:30pm..
4 out of 5
Recommended
for Everyone
by A verified traveller from Valparaiso

Nice location, safe. Dirty toilet bowl.

Posted 09-Feb-2016
Pros: Location, style, rooms are spacious.
Cons: Clean the toilets! I don't understand why this is ignored at hotels. People notice this and it lowers the enjoyment of the property/stay.
Location: Restaurants-all kinds of things to do and see.
The building is very nice. The area has much to offer and is safe. The room was very nice except the toilet bowl was obviously not cleaned for a considerable amount of time which really skeeves me. Otherwise, nice, peaceful, comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Pleasure / business

Posted 06-Feb-2016
Beautiful hotel, great service. Especially love breakfast with complimentary smoothee & selection of delicious French breads. It's in a great location easy access to Michigan avenue.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Simple luxury with a European flair

Posted 03-Feb-2016
The hotel lobby, restaurants and bar had an inviting atmosphere and modern decor. The staff were friendly and helpful. My room was sensibly laid out, immaculate and well appointed. Savvy travelers probably wouldn't dine in the restaurant (which is expensive) given the great food choices in Chicago. However, choosing to dine in, although there were more unfamiliar choices than not on the French menu, I was pleasantly surprised by the quality of the food, the portions, and the obvious pride of the wait staff. It you want to try something different without sacrificing comfort and amenities, this is the hotel for you.
4 out of 5
Recommended
for Everyone
by A verified traveller from the woodlands TX

Very nice hotel, very well located

Posted 26-Jan-2016
Pros: The location, the staff, and the beautioful loby
Cons: outrageous cost of pay per view movies
Location: Restaurants and shopping. Great museums also.
We walked every night to a different restaurant very near by. All of them were great restaurants. Miracle Mile is only one block away. all the shopping you need. The rooms are nice and clean, but a bite small
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing

Posted 26-Jan-2016
The best! The hotel pays attention to the details. For example, the smell when you walk in, Hermes toiletries and knowledgable concierge.
5 out of 5
Recommended
for Families
by A verified traveller

Perfect!

Posted 26-Jan-2016
Pros: Everything, we celebrated my daughter's 18th birthday and they sent complimentary dessert and a beautiful sentiment wishing her a wonderful day!
Cons: Nothing, it was perfect.
Location: We walked everywhere and it was great!
The hotel was walking distance to everything the city has to offer. We walked to Holy Name Cathedral, Lou Malnatis for pizza, the Water Tower Place for American Girl, and Millenium Park. It was perfect.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location,nice hotel

Posted 23-Jan-2016
Pros: Location
Very nice hotel,we requested a frig, but none was available, we were upgraded to a suite, Good location by Mag Mile.
5 out of 5
Recommended
for Everyone
by A verified traveller

recommended for everyone

Posted 22-Jan-2016
Pros: location and amenities
Cons: none
Location: shopping, john hancock tower
nice location, esp. near michigan ave! staff was very nice, free wifi, clean room and amenities were great.