Exterior

Reviews of Residence Inn by Marriott Chicago Wilmette/Skokie

3 out of 5
Residence Inn by Marriott Chicago Wilmette/Skokie
3205 Old Glenview Rd, Wilmette, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 417 out of 581 reviews" "
Rating 8 - Good. 123 out of 581 reviews" "
Rating 6 - Okay. 24 out of 581 reviews" "
Rating 4 - Poor. 9 out of 581 reviews" "
Rating 2 - Terrible. 8 out of 581 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ruba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mara on 20 Mar 2024
Hello,Thank you for your review, we gratefully appreciate it.Please come again!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 3 nights in Mar 2024
Response from Mara Pereyra on 17 Mar 2024
Hello,We appreciate your review and hope you had a memorable stay.Please stay with us again!

10/10 Excellent

Timothy, Rochester

Stayed 3 nights in Feb 2024
Response from Mara on 20 Mar 2024
Hello,Thank you for your review, we greatly appreciate it.Please come again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Leadership Team on 2 Jan 2024
Thank you for your review! We are so happy to hear you enjoyed your stay!! We hope to see you again soon!

10/10 Excellent

Maureen

Liked: Cleanliness, property conditions & facilities
Quiet . Michael at the front desk was amazing.
Stayed 1 night in Dec 2023
Response from Leadership Team on 2 Jan 2024
We are so happy you enjoyed your stay!! We find Michael amazing as well!! We hope you will be back soon!

8/10 Good

Leslie, Eagle Lake

Stayed 1 night in Nov 2023
Response from Leadership Team on 2 Jan 2024
We are so happy to hear you enjoyed your stay!! We hope you will be back to see us again soon!

8/10 Good

Keith, Glenview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Leadership Team on 22 Nov 2023
Thank you for your review. We hope to see you again soon

10/10 Excellent

Gino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Clean & Fresh Air!
Absolutely immaculate and the air was FRESH, which seems to be rare these days! Good breakfast, large room with everything you could need ... Will definitely book here again.
Stayed 1 night in Nov 2023
Response from Leadership Team on 7 Nov 2023
Thank you for your review!! We are so happy you hear you will be back to see us!! Safe travels until next time!

10/10 Excellent

Chandra

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Leadership Team on 7 Nov 2023
Thank you for your review! We are so happy to hear how much you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

gale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Leadership Team on 3 Nov 2023
Thank you for your review! We are so happy to hear you were so very happy with your stay! We hope to see you again soon.

10/10 Excellent

Mordechai

Stayed 1 night in Oct 2023
Response from Leadership Team on 22 Nov 2023
Thank you for your review. We are so happy to hear you enjoyed your stay. We look forward to seeing you again soon

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Property
Well-located just off Old Orchard Road and near shopping center. The room was large and well-appointed. The staff was helpful. The breakfast was ample. The price was less than other properties nearby. It will be our go-to place when visiting the Chicago north shore.
Stayed 1 night in Oct 2023
Response from Leadership Team on 31 Oct 2023
Thank you for your review!! Happy you will be staying with us again!!

10/10 Excellent

Charlie, Sunnyvale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Northwestern University. Clean room. Easy parking. Friendly staff
Stayed 3 nights in Oct 2023
Response from Leadership Team on 23 Oct 2023
Thank you for your review. We hope your travels will bring you back for another visit.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly very good. One day we were shorted some linen. Breakfast closes too early
Stayed 4 nights in Oct 2023
Response from Leadership Team on 23 Oct 2023
Thank you for your review. So happy you enjoyed your stay.

4/10 Poor

TODD

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Poor service. Mold in shower area.
Toilet was broken upon arrival and we requested repair. 12 hrs later nothing was done. We were then informed we could change rooms, which we did. The new room had mold in the shower and bathroom area.
Stayed 2 nights in Oct 2023
Response from Leadership Team on 23 Oct 2023
We are so sorry we disappointed with your stay. We will use your feedback with our team training. We hope you will visit us again

10/10 Excellent

Mark

Stayed 2 nights in Sep 2023
Response from Leadership Team on 7 Nov 2023
Thank you for your review. We are so happy to hear how much you enjoyed your stay! We hope you will come back to visit us again soon1

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by friendly and informative staff as soon as we entered the motel. The room was spacious and clean, and the complimentary breakfast included a nice variety of food.
Stayed 2 nights in Oct 2023
Response from Leadership Team on 16 Oct 2023
Thank you for your review! We are so happy to hear how much you enjoyed your room and our breakfast buffet!! We hope to see you again soon!

10/10 Excellent

Julianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families with small children
Stayed 2 nights in Sep 2023
Response from Leadership Team on 27 Sept 2023
Thank you for your review. We are so happy our hotel worked well for your family! We hope we will see you again soon

10/10 Excellent

Weijie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite with kitchen is very convenient for our family. Nice staff and clean unit are plus.
Stayed 5 nights in Sep 2023
Response from John on 22 Sept 2023
Thank you for choosing our hotel. We are glad you enjoyed your stay.

6/10 Okay

asad

Travelled with family
Disliked: Amenities
Front desk.staff was not very welcoming or friendly. Dated rooms. Bed and pillows were extremely uncomfortable.
Stayed 1 night in Sep 2023
Response from Johnathan Armstrong on 13 Sept 2023
I apologize for any inconvenience you experienced during your stay with us. We will take the necessary steps to improve our guest services. We enjoyed hosting you and look forward to giving you the outstanding experience you deserve in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
If you have compostable plates and cups, why do they go into the trash like everything else? Good breakfast.
Stayed 5 nights in Sep 2023
Response from Leadership Team on 26 Sept 2023
We are so happy you enjoyed your breakfast. We do not currently have composting service available in our area. We hope you will visit us again soon!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Leadership Team on 8 Sept 2023
Thank you for your review. We hope you will visit us again soon!

8/10 Good

Miwako, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Food was just OK. The web said free water bottle, but there wasn't. All the other things was great.
Stayed 2 nights in Sep 2023
Response from Leadership Team on 5 Sept 2023
Thank you for your review. We are happy to hear you enjoyed your stay. We are sorry to hear you were disappointed about not receiving water- we will be happy to help you during your next visit.

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Leadership Team on 5 Sept 2023
Thank you for your review!! So happy to see you enjoyed your stay! We look forward to seeing you again!

10/10 Excellent

Philip, New York

Stayed 1 night in Aug 2023
Response from John on 22 Sept 2023
Thank you for choosing our hotel. We are glad you enjoyed your stay.

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023
Response from Leadership Team on 28 Aug 2023
Thank you for your review! We are so happy to hear how much you enjoyed your stay! We hope you will visit us again soon!

10/10 Excellent

Jan, Wagoner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location off 4 lane was easy on and off. Staff, especially front desk, Michael, were really nice.
Stayed 2 nights in Aug 2023
Response from Leadership Team on 25 Aug 2023
Thank you for your review. We believe we have an awesome team as well!! Especially Michael! We hope to see you again soon!

10/10 Excellent

Eric

Stayed 1 night in Aug 2023
Response from Johnathan Armstrong on 13 Sept 2023
Thank you for your review!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Leadership Team on 22 Aug 2023
Thank you for your review! We are so happy you enjoyed your stay! We hope you will visit us again soon!

10/10 Excellent

BRYANT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2023
Response from Leadership Team on 5 Sept 2023
Thank you for your review! We are happy you enjoyed your stay and looking forward to seeing you next time!

2/10 Terrible

Guadalupe

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Manmohan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk staff was very professional. Not sure if it is through out the chain about not leaving basic toiletries like toothbrushes and toothpaste were not in the bathroom. House keeping staff was very prompt in getting the supplies.
Stayed 3 nights in Aug 2023
Response from Johnathan Armstrong on 19 Aug 2023
Thank you for your kind words. While we do not typically provide toothbrushes and toothpaste in the rooms, we are always happy to deliver them upon request.

10/10 Excellent

Zhongyuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Johnathan Armstrong on 19 Aug 2023
Thank you for your review! We hope you will visit us again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
Stopover to visit family and friends.
Stayed 1 night in Aug 2023
Response from Johnathan Armstrong on 12 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

agustin

Stayed 1 night in Aug 2023
Response from Leadership Team on 8 Sept 2023
Thank you for your review! We hope you will come back and see us soon!

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this place because I wanted someplace spacious quiet and within reasonable proximity to Chicago. The drive in was a bit longer than I expected because I was not familiar with how heavy traffic is now. I’m still very pleased with this place. A nice little pool to relax in. A well supplied and attended breakfast. Very polite attentive and friendly staff. I stayed 3 nights and it was really nice to feel I was “coming home” at the end of each day.
Stayed 3 nights in Aug 2023
Response from Leadership Team on 7 Aug 2023
Thank you so much for your review! We are so happy you enjoyed coming home everyday! We look forward to your next visit!

8/10 Good

Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Leadership Team on 6 Aug 2023
Thank you for your review! We are so happy to hear you enjoyed your stay! We hope to see you again soon!

6/10 Okay

Mee Kyoung

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 4 nights in Jul 2023
Response from Leadership Team on 31 Jul 2023
Thank you for your review. We are so sorry to see you did not like your stay with us. Please contact our General Manager to discuss any issues you had. Thank you, we hope to see you again.

10/10 Excellent

M. Alex

Stayed 4 nights in Jun 2023
Response from Johnathan Armstrong on 19 Aug 2023
Thank you for your review! We hope you will visit us again soon!

10/10 Excellent

Danielle

Travelled with family
Clean hotel with friendly staff, comfortable, and good breakfast.
Stayed 1 night in Jul 2023
Response from General Manager on 28 Jul 2023
Thank you for your review! We are so happy you enjoyed our hotel! We look forward to your next visit

10/10 Excellent

JEANNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 12 Jul 2023
Thank you for your review! So happy you enjoyed your stay! We look forward to seeing you again soon

8/10 Good

CHAO, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is clean, location is quiet. Front desk staff is very nice and warm. Room is big with kitchen, good for family vacation. However carpet is dark and tired, mattress is too old and soft, needs upgrade!
Stayed 1 night in Jul 2023
Response from General Manager on 6 Jul 2023
Thank you for your review. We are working on our upgrades- more to come soon! We hope you will visit us again!

8/10 Good

Reijue

Stayed 5 nights in Jun 2023
Response from General Manager on 22 Jul 2023
Thank you for your review So happy you enjoyed your stay! We hope you will visit us again soon!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean and quiet. General manager was welcoming and caring! Good breakfast buffet and the room was well above our expectations.
Stayed 2 nights in Jun 2023
Response from General Manager on 30 Jun 2023
Thank you for your review!! So happy you enjoyed your stay! We hope you will come back soon!

10/10 Excellent

Giana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
The front desk agent was very pleasant and very helpful.
Stayed 1 night in Jun 2023
Response from General Manager on 21 Jun 2023
Thank you for your review!! We think our team is awesome as well!! We look forward to your next visit.

6/10 Okay

Raymond

Stayed 2 nights in Jun 2023
Response from General Manager on 12 Jul 2023
We are sorry to hear you didn't enjoy your stay. We hope you will let us know how we could have made your stay better.

10/10 Excellent

shiraz

Stayed 3 nights in Jun 2023
Response from General Manager on 26 Jun 2023
Thank you for staying with us! We are so happy to hear you enjoyed your stay!

10/10 Excellent

Jong Kwan, Bowling Green

Stayed 1 night in Jun 2023
Response from General Manager on 26 Jun 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I can't think of anything about this hotel that I did not like. I am sure there are flaws but I did not see anything noticeable.
Stayed 6 nights in May 2023
Response from General Manager on 8 Jun 2023
Thank you for your review. We are happy we exceeded your expectations. We look forward to seeing you again

10/10 Excellent

Muhammad

Stayed 2 nights in May 2023
Response from General Manager on 8 Jun 2023
Thank you for your review. We are so happy to see you are happy with your visit. We hope you will return soon!