Ratings based on 3,460 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Aug-2015
doorman retreived a taxi for us. this was very helpful. everyone was great!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 29-Aug-2015
Pros: Location
Cons: Elevators, They seem to be very old and tired.
Location: Shop, Bus tours, Lakefront, Navy Pier, great restaurants, attractions.
This hotel has a great location in that you have shops, restaurants, and lakefront access all within walking distance, train lines, and bus services are also close so it makes for easy city and suburb activities. The only draw backs that I have seen regarding this hotel is that it has only 2 elevators which tend to be awfully slow, and sometimes one would get stuck on a floor leaving a handful of angry patrons wanting to get to their rooms. This is the 2nd time we have stayed at this hotel, and elevator problem existed then also.
1 out of 5
by A verified traveller from NJ

Posted 28-Aug-2015
Pros: nothing
Cons: everything
Location: stay somewhere else
Held my credit card for seven thousand dollars. Ruined a perfectly good vacation through stupidity. How would you feel?
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely property in the heart of the Gold Coast.

Posted 27-Aug-2015
Boutique hotel that is lovely, nice roof top bar set in an upscale Gold Coast neighborhood. With attention to detail, this property could be a premiere experience. Regardless, we would stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location but slow elevator and front desk

Posted 26-Aug-2015
First, the room I received was not cleaned up, so I asked for another room. The staff dealt with it courteously. The elevators are slow and tight. The checkout process took a while because there was only one person in the front desk.
5 out of 5
Recommended
for Everyone
by A verified traveller

Affordable and comfortable

Posted 26-Aug-2015
It was our first time visiting the windy city and all I have to say is that the Raffaello made the stay awesome. My only regret is that we couldn't stay longer. Parking was a bit confusing but after talking to the valet he cleared it up for us.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Aug-2015
Just needed a room for one night when passing through Chicago. Will make a point to stay there longer next time
4 out of 5
Recommended
for Everyone
by A verified traveller

tolle Lage

Posted 25-Aug-2015
Pros: Preis-Leistungs-Verhältnis und die Lage!!
Cons: nein
Location: genau dort, wo es sein soll. Direkt neben dem Hancock Center und der Magnificient Mile
jederzeit gerne wieder, wir haben es sehr genossen
4 out of 5
Recommended
for Everyone
by A verified traveller from Berlin

Gerne wieder :-)

Posted 25-Aug-2015
Pros: Die Lage und die die Gräße des Zimmers.
Location: Das Hotel befindet sich am Hancock Tower, nahe der Michigan Avenue und nur 2 -3 Blocks vom Lake Michigan entfernt
Wie hatten ein sehr schönes und großes Eckzimmer. Die Betten sind sehr bequem, das Bad ist mit einer bodentiefen Dusche ausgestattet. Im Zimmer befindet sich ein Kühlschrank/ Minibar und eine Microwelle, Besteck oder Geschirr ist nicht vorhanden, lediglich Gläser für Getränke aus der Minibar bzw. 2 Kaffeetassen. Wir konnten das Zimmer ohne Aufpreis bereits vor der eigentlichen Check-In Zeit beziehen. Die Reinigung des Zimmers ist gut gewesen, allerdings kam die Putzfrau manchmal erst am Nachmittag. Das Wifi funktionierte ohne Probleme. Unten im Hotel ist ein kleiner Backshop an dem man sich für das Frühstück eine Kleinigkeit holen kann, Frühstück kann man im Hotel nicht dazu buchen, ansonsten sind einige Backshops in der Nähe. Das Hotel liegt sehr verkehrsgünstig, man ist sehr Nahe an der Michigan Avenue, wo es viele Geschäfte gibt. Die Busstationen sind 5 min. und eine U-Bahn Station ist ca. 10 min. vom Hotel entfernt. Der Lake Michigan ist 2-3 Blocks entfernt. Wir würden hier wieder übernachten.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Aug-2015
Staff was wonderful, great, on top of things, helpful and attentive to all your needs. What makes this a great hotel is the location and staff. I love that the hotel was not a big chain hotel and was smaller. Hotel had history and chacter. Only suggestion is rooms could be a little updated.