Ratings based on 4,481 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Jackson, MI

Love coming back here every time we're in Chicago!

Posted 15-Apr-2017
Location, staff and quality of stay are the best! The hotel is a 1/2 block from Hancock tower and Water tower place and at a prime location to start the magnificent mile! Room was spacious and very clean, always a good stay!
5 out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Close to everything

Posted 11-Apr-2017
Pros: Convenience
Location: Eat, shop, etc.
Visit for a baptism of my great nephew. Saw family and friends.
Comment from Hotel Management
11-Apr-2017 by apedro, Hotel Management
We are so grateful that you took the time to leave your feedback of your recent experience with the Raffaello Hotel. Thank you for choosing us your home away from home while celebrating such a special occasion. I'm glad to see you greatly enjoyed our location. We hope to have the pleasure of having you as our guest in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller from OK

Nice Hotel....Great Location

Posted 09-Apr-2017
Pros: The great location & the friendly staff & the awesome rooftop bar.
Cons: Some of the rooms needed a little love.....just fixing simple worn out things would really help.....& sometimes the hallways had a bad odor.
Location: There is great shopping, eating & Michigan Avenue a very short distance away. John Hancock building has wonderful views of downtown & the shoreline.
Raffaello was just perfect for our girls 4 night getaway to Chicago! It's not perfect, but the very nice staff, the excellent doormen (Alex!!!!) & the rooftop bar & excellent location made up for the minor deficiencies! It is barely 1 block from the Water Tower (amazing shopping), John Hancock building, great eateries (Cafecito, Francesca's, food court at Water Tower, Glazed & Infused in the lobby!), Magnificent Mile. If you're not a perfectionist, you'll be very pleased for the price!! And never more than a 4-5 minute wait for an Uber if you were going very far! All four ladies were very happy & would definitely return to the Raffaello : ) And there were lots of families there as well.
Comment from Hotel Management
12-Apr-2017 by apedro, Hotel Management
I am thrilled to hear that you enjoyed your stay with us! Thank you for being our guest and for sharing your impression with everyone. I will be sure to pass the recognition on to Alex. We look forward to your next visit, whatever the occasion may be!
2 out of 5
by A verified traveller

Posted 08-Apr-2017
AC is turned off during certain months so you cannot adjust the temperature to your liking and comfort level. Had to sleep with window open to get air in room and it was loud from the city noises. Bathroom has glass shower so, not suitable for families. The glass also only covers a portion of the shower, the rest is open and gets the floor wet. When I discussed with staff I was initially lied to about the AC. Upon checkout, staff had nothing to say or an apology.
Comment from Hotel Management
12-Apr-2017 by apedro, Hotel Management
Your feedback is very important to us. We thank you for sharing this constructive information to let us know how we are doing. I am disappointed to see that you found your room too warm for your comfort and that you were not pleased with the shower in your bathroom. It is upsetting to us that we did not exceed your expectations. We assure you our number one concern is the satisfaction of our guests. If given an opportunity in the future, we promise to do our absolute best to change your impression for the better.
5 out of 5
Recommended
for Everyone
by A verified traveller from H

Fantastic stay

Posted 08-Apr-2017
Had a lovely stay at this hotel. Location is fantastic. Bed was the most comfortable bed ever. Great bar on the 18th floor.
Comment from Hotel Management
10-Apr-2017 by APedro, Hotel Management
Thank you for this most rewarding feedback regarding your recent stay with us. Our goal is to create fond memories for our guests, and we are truly delighted to learn that we have accomplished this with you. I'm glad you found your sleeping accommodations comfortable and enjoyed the rooftop bar. I look forward to sharing this incredible review with the entire team. We sincerely appreciate your flattering compliments and hop to see you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Mn

Posted 06-Apr-2017
We stayed 6 nights at the Raffaello. It was pretty fancy very clean. The staff the helpful and friendly. Decent fitness center.
Comment from Hotel Management
07-Apr-2017 by apedro, Hotel Management
Thank you for this most rewarding feedback regarding your recent stay with us. Our goal is to create fond memories for our guests, and we are truly delighted to learn that we have accomplished this with you. I look forward to sharing this incredible review with the entire team. We sincerely appreciate your flattering compliments and hop to see you again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Great location, attentive staff

Posted 04-Apr-2017
Could not beat the location - everything was walkable, which was important to us. Hotel staff were great - helpful and attentive. Fairly minimal facilities - even the lobby was barely bigger than the one lone check-in desk! And the two tiny elevators were a bit of a joke. But overall we loved it. Reasonable price for a superb location. Nice, clean rooms.
Comment from Hotel Management
07-Apr-2017 by APedro, Hotel Management
Thank you for taking the time to provide feedback from your recent stay at the Raffaello Hotel. I appreciated your gracious compliments regarding our team members' helpful and accommodating service skills. Our lovely hotel used to be a dormitory for hospital nursing students in the 1920's, hence our small elevators. But I'm glad it did not deter from your overall pleasant experience. We look forward to welcoming you back for another unforgettable experience!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Mar-2017
Room faced the rear yard. Not as nice as my previous street facing room.
Comment from Hotel Management
31-Mar-2017 by APedro, Hotel Management
Thank you very much for your five star rating and for being a returning guest. We are glad to host you again. I'm sorry to see that you did not enjoy the view from your room this time around, but I'm happy to see that it did not deter you from having a great stay with us. We look forward to hosting you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from madison wi

Always a great place to stay!

Posted 27-Mar-2017
I love the Rafaela! Beautiful boutique hotel in the heart of Chicago, steps away from Sears Tower! Pulled up front last week at 7:15 pm, the Valet'ed my car, checked me in so quickly I was able to walk out the front door and walk to Rush St to meet friends by 7:45!! Amazing!
Comment from Hotel Management
31-Mar-2017 by APedro, Hotel Management
Thank you so much for your lovely review! I'm glad to see that the Raffaello Hotel continues to be your choice hotel when visiting Chicago and I'm happy that your check-in was fast and smooth so that you could get back out to enjoy the city! We hope to continue to be your home away from home and we look forward to hosting you again!
4 out of 5
Recommended
for Everyone
by A verified traveller from Roanoke, VA

Easy Walk All Over Downtown

Posted 23-Mar-2017
Pros: Its location and price.
Cons: I can think of nothing.
Location: Located in the middle of downtown, everything we wanted to do was within 1.5 miles. We walked everywhere.
We were here for a long weekend. We picked this hotel because of the reviews and because of its location. The staff was welcoming and check in was easy. Our room was comfortable enough. Other than a stain on the carpet, it was clean. Our microwave was missing a turntable. The staff was quick to bring us another. A soda exploded in the fridge. They cleaned it up immediately. For the most part we were happy with our accommodations. We would stay here again.
Comment from Hotel Management
28-Mar-2017 by APedro, Hotel Management
On behalf of the entire Raffaello Team, thank you for your gracious compliments regarding our friendly and attentive services. Our team members are trained to go above and beyond every day to provide our guests with unforgettable experience just like yours. I'm glad you greatly enjoyed the location and the proximity to shopping and Chicago sights. I am pleased to learn that you finally had the opportunity to visit and hope that you will return to see us again soon!