Ratings based on 4,143 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from North Bay Ontario

Excellent location close to Magnificent Mile

Posted 17-May-2016
Clean safe neighborhood. Service attentive. Received upgrade to suite which was roomy but a bit dated. Bathroom was excellent. Towels wonderful.
5 out of 5
by A verified traveller from Iowa

Great Location

Posted 17-May-2016
Pros: Great location, reasonable price and very nice building and staff
I stayed at the hotel for a business meeting that was being held in a hotel a block away. Saved a $100 and had a great experience. Hotel is located in a great spot convenient for shopping, sight seeing and other reasons you would want to visit Chicago. I am planning to go back.
3 out of 5
by A verified traveller

Overrated Hotel

Posted 04-May-2016
Location is great but the customer service at this hotel is abysmal. Front desk personnel are barely helpful and have to be prodded to get answers and services. Totally bored and unhelpful. Same service is delivered at the Drumbar. Totally overrated hotel other than the location.
Comment from Hotel Management
09-May-2016 by Alyson, Hotel Management
Thank you for taking the time to review your recent experience with us. I'm glad you enjoyed the location during your stay. I am disappointed to hear that you did not receive good service from the front desk personnel or from the staff of the rooftop bar. We always want our guests to feel welcomed by our staff I apologize on behalf of our staff that you did not have that experience. We do hope you'll considered staying with us again and give us a chance to give you a better experience the next time you're visiting Chicago.
4 out of 5
by A verified traveller

Posted 04-May-2016
I love the environment of so-called "boutique hotels" because they usually have high-end amenities and service but have the care and attention of a small hotel.
4 out of 5
by A verified traveller from DC

Great hotel !

Posted 03-May-2016
Cons: You might want to waive the extra $30 for early check in as I have never experienced this with any hotels we requested early check in .
Great hotel to stay in the city , accessible to the magnificent mile and easy walk to the CTA . Staff are very courteous and helpful and pleasant except for one woman check in receptionist . The gentleman who was there to check us in at 12 noon April 29 is particularly great . I just forgot his name .
Comment from Hotel Management
09-May-2016 by Alyson, Hotel Management
Thank you for taking the time to review your recent stay with us. I'm glad you enjoyed the location of the hotel and our accessibility to public transportation. We appreciate your feedback, and we hope to have the pleasure of hosting you again soon!
5 out of 5
by A verified traveller

Excellent location, great staff

Posted 29-Apr-2016
Pros: Location
Cons: Elevators, too slow
Location: Michigan Avenue with all you can imagine
Near to every point of interest, the hotel staff great!
Comment from Hotel Management
30-Apr-2016 by Alyson, Hotel Management
Thank you for the five star rating! I'm so happy to see the you enjoyed the location of our hotel in proximity to Michigan Ave, as well as our staff. I'm sorry to hear that you experienced some delays with our elevator during your stay. We do hope to have the pleasure so hosting you again the next time you visit Chicago.
4 out of 5
by A verified traveller from granger , IN

Very convenienet location next shopping & lake

Posted 23-Apr-2016
Very courteous doorman. Nicely updated newer baths , cute cosy hotel Convenient 36 $ self parking w in and out privilages, almost across the street .
5 out of 5
by A verified traveller from Phoenix

Fantastic Stay

Posted 23-Apr-2016
Pros: Everything
Cons: Maintenance needs to be neater when painting / caulking
Location: Great locations. Go to the top of the Hancock Tower. Signature Room restaurant is incredible.
Very pleased with our stay. Booked as VIP+ and was upgraded to a suite. As we were here on our Honeymoon,this was especially welcome. The room was very well decorated. Extremely quiet. Even has a shoe polisher! Spotlessly clean, housekeeping each day changed the sheets. The staff was friendly and knowledgeable. Internet was a little slow but was free so no complaints. Location is great. We will be back.
4 out of 5
by A verified traveller

Nice hotel, great location,very small elevators

Posted 20-Apr-2016
Pros: location
Cons: elevators
Location: On Miracle Mile, shops, eateries, Hop On Hop Off. Lake , We walked to Navy Pier(it was a good walk but the weather was nice). Walked to Gibsons Steak.
Hotel location was great for us(across from 360-John Hancock Bldg.).On Miracle Mile, close to Hop on Hop Off., Plenty of places to eat. The only negative was the elevators. There are 2 small elevators. At busy times, we would have to pass up 2-3 elevators because there wasnt any room. Only 1 of the 2 goes to the bar on floor 18. We finally took the guest elevator to 17 and walked up these unpleasant stairs which I am sure they do not expect guests to use. Bar had a pleasant outside seating area. We got here before check in and stayed after checkout-no problem storing luggage and seeing the town. After reading trip advisor, we chose to take the Blue Line from OHare to Clark/Lake Station then a $10 taxi ride to hotel. This was extremely easy and I would recommend. Much cheaper than Go Express.
Comment from Hotel Management
23-Apr-2016 by alyson, Hotel Management
Thank you for the lovely review! I'm so glad to see that you had an enjoyable stay with us and enjoyed the location of the hotel as well as the access to the surrounding city attractions. I'm also glad to hear that you enjoyed the rooftop bar! I'm sorry to hear about your difficulties with the elevator. I understand it can be difficult navigating the hotel when the elevators are busy. We do hope to have the pleasure of hosting you as a guest again soon!
4 out of 5
by A verified traveller from Vancouver

Great location

Posted 18-Apr-2016
Pros: The front desk staff were very helpful. Did an excellent job.
Great location - top of the Miracle Mile, great for strolling and shopping. Close to the beach - lovely walk along Lake Michigan in the evening.
Comment from Hotel Management
23-Apr-2016 by Alyson, Hotel Management
Thank you for the four star rating of your experience with our hotel! I'm glad to hear that you enjoyed the location of our hotel and enjoyed the surrounding amenities. Thank you for your compliments to our front desk staff! We pride ourselves on providing the best guest experience and I will be sure to relay your compliments to front office management. We hope to have the pleasure of having you as a guests again soon!