Ratings based on 4,242 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Ottawa, Canada

Fantastic location

Posted 24-Aug-2016
Pros: Location, kitchenette and helpful friendly staff.
Cons: mattress could be just a little firmer and air conditioning unit updated or maintained to make it more efficient and quieter.
Location: Easy walk to lake front and the Magnificent Mile. Chicago Art Institute, Chicago History Museum and Architecture Boat Cruise are must sees.
The Raffaello is situated a short 3 minute walk to both the Magnificent Mile and the lake front. It was also conveniently located about a 10 minute walk from the CTA Chicago/State subway station, which was ideal as we come direct from Midway airport. The hotel itself had just enough character to make it interesting, and our kitchenette room was sufficiently spacious for our five day stay. It should be noted that the kitchenette does not come equipped, so come prepared with a knife, spoon, bowel, and any odds and ends you may need. The only issue in terms of comfort was the soggy bed. We prefer a firm mattress and the mattress in our room was definitely was not firm - but we survived.
3out of 5
by A verified traveller from Saudi Arabia

nice location close to shops restaurants and beach

Posted 24-Aug-2016
We liked the hotel amenities and location except for three things: 1- upon check-in receptionist offered a downgrade from suite to executive room with 2 queen beds. His exercise was that the suite doesn't have a good view. Since we have 2 kids, I rejected his generous offer :) 2- hotel doesn't have breakfast buffet. Rather there is a good donut shop in the ground floor. 3- bathroom floor tiles had remaining paint. I was expecting a neat 4-star hotel floor.
Comment from Hotel Management
24-Aug-2016 by APedro, Hotel Management
Thank you for your review. I'm happy to see that you enjoyed the location and the hotel amenities. I am disappointed to hear about the bathroom floor in your room. Although we do not have a breakfast buffet in the hotel, in addition to the donut shop, we are conveniently located near many restaurants. The Local across the street offers a lovely breakfast buffet. We do sincerely hope that you return to us so that we may exceed your expectations.
5out of 5
by A verified traveller from Maine

Easy hotel downtown.

Posted 20-Aug-2016
Got in fairly late. Very accommodating. Parking expensive.
5out of 5
by A verified traveller from chicago

AMAZING Service !!!!!

Posted 17-Aug-2016
Everyone was so nice and welcoming! They would all go above and beyond for me. Anything I needed was available in no time. Arrived a little too early before check in but as soon as a room was available, I was notified! Plan to stay here anytime I visit Chicago!
5out of 5
by A verified traveller

Very good location

Posted 17-Aug-2016
Location is very close to shopping places, 360 degree building and bus stop in order to go to the other attractions. If you arrive early, you can leave luggage with them without any extra charge. Also, you can leave your stuffs without fee after you check out. Staffs are very nice and ready to help.
Comment from Hotel Management
17-Aug-2016 by APedro, Hotel Management
Thank you for the five star rating! I'm glad you liked the location during your stay and the easy storage of luggage before check-in. Thank you so much for your compliments to our staff. We hope to have the pleasure of hosting you again the next time you visit Chicago!
4out of 5
by A verified traveller

Nice hotel overall

Posted 17-Aug-2016
There were no major issues with anything during our stay for us. There were a couple things that coulda been different but they weren't things that negatively affected us cuz we either made it work or figured out a way around the problem. Like the super tiny elevators that were always full when we would try and use them (we usually just took the stairs rather than wait), the water from the shower would get all over the bathroom floor since there was not much of a shower door, and having to crank up the thermostat to cool the bedroom off but then the living room would b freezing. But like I said we just worked around it. Very friendly and polite housekeeper and she did a thorough job every day!!!
4out of 5
by A verified traveller from Rosiclare, IL

Nice hotel. Close to Navy Pier

Posted 17-Aug-2016
Nice hotel and staff. Clean room. Beds were comfortable. Parking is a little confusing. My air conditioner would not cool the room or I would have scored it higher maybe.
Comment from Hotel Management
17-Aug-2016 by APedro, Hotel Management
Thank you very much for your review! I'm glad you enjoyed the hotel and our staff, as well as your accommodations. I am disappointed to hear that you found the parking confusing that you had some difficulty with the AC. I will be sure to relay this feedback to management so that we may improve. We hope to host you again!
5out of 5
by A verified traveller from Milano

Ottima locatIon molto gentili

Posted 13-Aug-2016
Ottima posizione sia per lo shopping che per la visita pulizia e cortesia
4out of 5
by A verified traveller from St Paul, MN

Nice hotel great location

Posted 13-Aug-2016
Nice boutique hotel in excellent location just steps away from Water Tower Place near Mag Mile. Room was spacious, nice and clean. Price was right as well. My only 2 complaints: could not figure out how to turn AC down and elevator traffic high during peak hrs.
Comment from Hotel Management
15-Aug-2016 by APedro, Hotel Management
Thank you for your review! I'm glad to see you enjoyed the location of the hotel as well as your guest room accommodations during your stay. I am sorry to see that you had issues with your AC, and that you experienced delay with the elevators. We do hope to have the pleasure of hosting you again!
4out of 5
by A verified traveller

Perfect location and nice staff

Posted 11-Aug-2016
Overall great experience except for the loud air conditioner in the room, that I needed to turn off so I could sleep.