Ratings based on 4,439 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Chicago

ONE NIGHT GETAWAY!

Posted 14-Feb-2017
Pros: I liked the whole facility, and will definitely be returning to the Drumbar for cocktails whether staying at the hotel or not. Early evening is best.
Cons: Shower curtain needed! The shower is half open with glass near the head, but shower water spatter finds its way to the floor and makes it slippery.
Location: Lakefront is two blocks away, Oak Street Beach one block north, North Michigan Avenue one block east, Rush St. two blocks away, Gorgeous area.
We wanted to escape 'life' for 24 hours on a weekend and discovered Rafaello. It was a perfect destination with numerous clubs and restaurants within walking distance. Very safe area next door to the Hancock Center. Self Park was a block away and reasonable with in and out privileges which we wound up not needing. One bedroom suite was spacious, very clean and very quiet. Furniture and furnishings in excellent condition. New 48" Samsung HD Flat Screens in living area and bedroom. Staff was very professional and pleasant. 'Drumbar' on the roof level is an exceptional boutique club with genuine mixologist cocktails that you will not find anywhere else, and priced very reasonably. AND, front desk comped us a round when we arrived without asking. Remarkably tasty cocktails and very well crafted. We will be staying again and have already re booked for another night or maybe two nights this spring. Great experience, no complaints, highly recommend.
Comment from Hotel Management
16-Feb-2017 by APedro, Hotel Management
Thank you so much for your five star rating! I'm so glad to see that you enjoyed your stay(cation) and found your guest room accommodations comfortable. I'm happy to see you enjoyed the location and greatly enjoyed the rooftop bar. I will refer your feedback to management about the shower situation. We sincerely hope to have the pleasure of hosting you again when you return in the spring!
4out of 5
Recommended
for Couples
by A verified traveller

Charming hotel

Posted 24-Jan-2017
Pros: Room and quaint lobby
Location: Everything Michigan Avenue has to offer. Close to Northwestern Hospital.
Lovely, quiet hotel, close to Michigan Avenue. Nicely sized room and layout, newer fixtures.
Comment from Hotel Management
25-Jan-2017 by APedro, Hotel Management
Thank you so much for the lovely review. I'm glad you enjoyed your guest room accommodations and our intimate lobby, as well as our convenient location. We sincerely hope to have the pleasure of hosting you again very soon.
4out of 5
Recommended
for Everyone
by A verified traveller from St. Louis

Great Staff

Posted 23-Jan-2017
Pros: Location and convenience of access to downtown Chicago
All of the staff and help that we encountered were very helpful and friendly. The check-in process only took a few moments and when we inquired about parking or dining the staff provided great feed back and information. Very good experience.
Comment from Hotel Management
24-Jan-2017 by APedro, Hotel Management
Thank you for the lovely review! i'm glad to see you enjoyed the location. Thank you for your compliments to our staff! We sincerely hope to have the pleasure of hosting you again the next time you are visiting Chicago!
5out of 5
Recommended
for Everyone
by A verified traveller from G

Posted 17-Jan-2017
Birthday weekend. Beautiful room & beautiful views!!!!
Comment from Hotel Management
25-Jan-2017 by APedro, Hotel Management
Thank you for your five star rating and for choosing the Raffaello for your birthday celebration. I'm glad to see you enjoyed the views and your guest room accommodations. We hope to have the pleasure of hosting you again soon!
5out of 5
Recommended
for Everyone
by A verified traveller

It's nice hotel with great location.

Posted 16-Jan-2017
I will reserve a room in this hotel when I get back to Chicago again.
Comment from Hotel Management
17-Jan-2017 by APedro, Hotel Management
Thank you for your five star rating! I'm glad to see you enjoyed the location and we are excited to have the pleasure of hosting you the next time you a in Chicago. Thank you for choosing the Raffaello!
5out of 5
Recommended
for Everyone
by A verified traveller from Indiana

We have been staying at the Rafaello for 35 yrs

Posted 13-Dec-2016
Pros: Location, location, location
Cons: Bigger elevators!
Location: Watertower, Bloomingdales, Michigan Avenue, Lake Michigan.
We started staying at originally the Rafael over 35 years. The upgrades made by the Rafaello are not insignificant. First of all great location near shopping, dining, parking. Comfortable rooms and modern bathrooms. Great Holiday pricing in December. Can't beat it
Comment from Hotel Management
14-Dec-2016 by APedro, Hotel Management
Thank you very much for reviewing your recent stay with us and thank you for continuing to choose Raffaello as your home away from after all these years. I'm glad you continue to have a comfortable stay with us and enjoy the location. We look forward to hosting you again on your next visit.
5out of 5
Recommended
for Everyone
by A verified traveller from michigan

Great place to stay. One block to Michigan Ave

Posted 11-Dec-2016
Pros: Early check in Location. Rooms
Location: Everything
Excellent service. Great rooms. Could not ask for ,ore
5out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Christmas time in Chicago

Posted 09-Dec-2016
Pros: We can't say enough. It was great.
Cons: Nothing it was all over a great experience
Location: The hotel was decorated so pretty on the outside, restaurants and such were not close, but like I said, we are walkers, but they do have Valet .
We had a great stay at the Raffaello Hotel The staff was very friendly, the room was beautiful. And very clean, we were not far from the michigan ave.mile For shopping so we are walkers, and it was great.
Comment from Hotel Management
13-Dec-2016 by APedro, Hotel Management
Thank you for your compliments to our hotel and our staff. I am glad to see you enjoyed our convenient location and had a comfortable stay. We hope to have the pleasure of hosting you again the next time you are visiting Chicago.
5out of 5
Recommended
for Everyone
by A verified traveller from singapore

Ideal location

Posted 07-Dec-2016
Am happy that hotel location is conveniently located, within walking distance to shopping belt, amenities & church, yet away from the busy rushing crowd!
Comment from Hotel Management
13-Dec-2016 by APedro, Hotel Management
Thank you very much for your five star rating! I'm glad to see how much you enjoyed the location. We hope you'll choose to stay with us again the next time you are visiting Chicago!
3out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 28-Nov-2016
Pros: Location.
Cons: The showers are too European
Location: It is one block from the heart of the Magnificent Mile.
The hotel bar is one of the nicest, with an outdoor patio. The staff are very efficient, but the elevators are too small and slow. Allow extra time if checking-out to catch a flight.
Comment from Hotel Management
28-Nov-2016 by APedro, Hotel Management
Thank you for taking the time to review your recent stay with us. I'm happy to see enjoyed our location and the rooftop bar located on the 18th floor. I am disappointed to see that you did not enjoy the shower in your bathroom and that you experienced delay with the elevators. We hope you'll choose to stay with us again the next time you are visiting Chicago.