Ratings based on 4,418 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from St. Louis

Great Staff

Posted 23-Jan-2017
Pros: Location and convenience of access to downtown Chicago
All of the staff and help that we encountered were very helpful and friendly. The check-in process only took a few moments and when we inquired about parking or dining the staff provided great feed back and information. Very good experience.
5out of 5
Recommended
for Everyone
by A verified traveller

It's nice hotel with great location.

Posted 16-Jan-2017
I will reserve a room in this hotel when I get back to Chicago again.
Comment from Hotel Management
17-Jan-2017 by APedro, Hotel Management
Thank you for your five star rating! I'm glad to see you enjoyed the location and we are excited to have the pleasure of hosting you the next time you a in Chicago. Thank you for choosing the Raffaello!
5out of 5
Recommended
for Everyone
by A verified traveller from Indiana

We have been staying at the Rafaello for 35 yrs

Posted 13-Dec-2016
Pros: Location, location, location
Cons: Bigger elevators!
Location: Watertower, Bloomingdales, Michigan Avenue, Lake Michigan.
We started staying at originally the Rafael over 35 years. The upgrades made by the Rafaello are not insignificant. First of all great location near shopping, dining, parking. Comfortable rooms and modern bathrooms. Great Holiday pricing in December. Can't beat it
Comment from Hotel Management
14-Dec-2016 by APedro, Hotel Management
Thank you very much for reviewing your recent stay with us and thank you for continuing to choose Raffaello as your home away from after all these years. I'm glad you continue to have a comfortable stay with us and enjoy the location. We look forward to hosting you again on your next visit.
5out of 5
Recommended
for Everyone
by A verified traveller from michigan

Great place to stay. One block to Michigan Ave

Posted 11-Dec-2016
Pros: Early check in Location. Rooms
Location: Everything
Excellent service. Great rooms. Could not ask for ,ore
5out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Christmas time in Chicago

Posted 09-Dec-2016
Pros: We can't say enough. It was great.
Cons: Nothing it was all over a great experience
Location: The hotel was decorated so pretty on the outside, restaurants and such were not close, but like I said, we are walkers, but they do have Valet .
We had a great stay at the Raffaello Hotel The staff was very friendly, the room was beautiful. And very clean, we were not far from the michigan ave.mile For shopping so we are walkers, and it was great.
Comment from Hotel Management
13-Dec-2016 by APedro, Hotel Management
Thank you for your compliments to our hotel and our staff. I am glad to see you enjoyed our convenient location and had a comfortable stay. We hope to have the pleasure of hosting you again the next time you are visiting Chicago.
5out of 5
Recommended
for Everyone
by A verified traveller from singapore

Ideal location

Posted 07-Dec-2016
Am happy that hotel location is conveniently located, within walking distance to shopping belt, amenities & church, yet away from the busy rushing crowd!
Comment from Hotel Management
13-Dec-2016 by APedro, Hotel Management
Thank you very much for your five star rating! I'm glad to see how much you enjoyed the location. We hope you'll choose to stay with us again the next time you are visiting Chicago!
3out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 28-Nov-2016
Pros: Location.
Cons: The showers are too European
Location: It is one block from the heart of the Magnificent Mile.
The hotel bar is one of the nicest, with an outdoor patio. The staff are very efficient, but the elevators are too small and slow. Allow extra time if checking-out to catch a flight.
Comment from Hotel Management
28-Nov-2016 by APedro, Hotel Management
Thank you for taking the time to review your recent stay with us. I'm happy to see enjoyed our location and the rooftop bar located on the 18th floor. I am disappointed to see that you did not enjoy the shower in your bathroom and that you experienced delay with the elevators. We hope you'll choose to stay with us again the next time you are visiting Chicago.
4out of 5
Recommended
for Everyone
by A verified traveller from US

"Outside Booking"

Posted 26-Nov-2016
Pros: Great location, hotel bar is amazing.
Cons: If they take bookings thru outside agencies like Expedia, honor them! They can gain a loyal customer.
I booked a suite couple months in advance and was given a double room. after several mentions of using an "outside booking" service, I was offered my suite but it was not like the suite I had last year with them. The room was clean but aging. and did not accommodate the 4 of us as the suite used last year did.
Comment from Hotel Management
28-Nov-2016 by APedro, Hotel Management
Thank you very much for your review! I'm glad you enjoyed our location and the rooftop bar. I am sorry to see that you had an issue with getting the correct room-type during your stay. I will relay your feedback to management so that we may improve. We hope you'll choose to stay with us again the next time you are visiting Chicago.
4out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 22-Nov-2016
Great location...room was a little run down, though. Hotel staff was fantastic.
Comment from Hotel Management
22-Nov-2016 by APedro, Hotel Management
Thank you for taking the time to review your recent stay with us. I'm glad to hear you enjoyed the location and thank you for your compliments to our staff. Your feedback is very important to us and we hope you'll choose to stay with us again soon!
4out of 5
Recommended
for Everyone
by A verified traveller from US

Nice Hotel

Posted 20-Nov-2016
I would stay again, over all experience was good. The hotel itself is right next to the John Hancock building. The roof bar is nice but slightly pricy for even non mixed drinks (par for the course). The entry door staff are worthless, twice they just watched me struggle with baggage and did nothing not even open the door which I kinda thought that's what they do??
Comment from Hotel Management
28-Nov-2016 by APedro, Hotel Management
Thank you for taking the time to review your recent stay with us I'm glad you enjoyed the location and the rooftop bar. I am disappointed to see that you were not assisted by the doormen. Your feedback is very important to us and I will be sure to relay your feedback to management. We hope you'll stay with us again very soon!