Ratings based on 4,071 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco, CA

Great hotel & bar with superb vip+ benefits

Posted 10-Feb-2016
Pros: Clean, friendly, vip+ perks! I would definitely return for these and will be checking its availability whenever I'm in Chicago.
Cons: There are some maintenance issues. The door handle of our restroom broke. We heard a guest inquiring about water heater issues. Staff was nice though.
Location: Visit the Water Tower, shop on Michigan avenue, see the Lake, walk to the zoo.
Very comfortable hotel with extremely friendly staff. Great location, good amenities, lovely restaurant downstairs. Bar deserves its own mention as the Cocktail Director up there is a genius, we enjoyed it immensely. Nice having two solid nightlife choices right there in your hotel! Received VIP+ free early check-in, free room upgrade from king bedroom to suite, two complimentary drink tickets (given that drinks are $15-$18 at the bar that's substantial!).
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, close to shopping and Mag Mile sites.

Posted 08-Feb-2016
Pros: It's quiet, always clean. They have a great coffee shop on the first floor.
Location: It's conveniently located off Michigan Avenue, close to shopping, Oak Street beach and Lake Shore Drive.
It's ideally located and quiet. Great for get-aways to the city.
Comment from Hotel Management
10-Feb-2016 by Alyson, Hotel Management
Thank you for the five-star rating! I'm happy to see you had a wonderful experience with the Raffaello Hotel, enjoying the location, your accommodations, and the delicious Glazed and Infused doughnut shop in our lobby. We hope to have the pleasure of hosting you as a guest soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Feb-2016
Pros: great location
Great location, friendly staff, fancy bar at the top.
Comment from Hotel Management
10-Feb-2016 by Alyson, Hotel Management
Thank you for taking the time to tell us about your experience with our hotel. I'm glad to see you enjoyed the location of the hotel, and had a pleasant experience with our staff during your stay. I'm happy to see you had a chance to stop by and enjoy the drumBAR on our 18th floor. We hope to host you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Feb-2016
Great weekend getaway. Excellent location and service.
Comment from Hotel Management
04-Feb-2016 by Alyson, Hotel Management
Thank you for the five star review! I'm so glad that you chose the Raffaello Hotel for your weekend getaway and enjoyed the location. We pride ourselves on giving our guests the best experience possible, and I'm happy to see that you received top notch serve. We hope to host you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Jan-2016
Wonderful staff and location. Have stayed here multiple times and will continue in the future.
Comment from Hotel Management
01-Feb-2016 by Alyson, Hotel Management
Hello! Thank you for the wonderful rating of your experience with our hotel. I'm glad that you continue to have a wonderful experience every time you stay with us and we look forward to hosting you again!
5 out of 5
Recommended
for Everyone
by A verified traveller from orange county, california

Great value!

Posted 26-Jan-2016
Excellent location. The suite is very comfortable and spacious. Staff is responsive and polite. Heater was not working in our room, it was very cold. Overall a good experience.
Comment from Hotel Management
28-Jan-2016 by Alyson, Hotel Management
Thank you for the five stars and kind words about your recent stay with us. I'm glad you enjoyed the location of our hotel as well as our rooms, and pleasant interactions with our staff. I'll be sure to make note of the issue with your heater in the room and forward that information to management. Thank you for your feedback and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from crown point Indiana

Great location. ..

Posted 25-Jan-2016
Great location. . Beautiful room.. top notch staff.. while checking in I was informed that staying in the higher floors you can hear the bar which is on the 18th floor .. so we stayed on the 10th and it was great.. we did go the bar and it was very very very loud .. so thanks for the heads up when I checked in... I will definitely be back...
Comment from Hotel Management
28-Jan-2016 by Alyson, Hotel Management
Thank you for taking the time to share your experience with our hotel. I'm glad to see that our staff was very informative during your check-in. Hopefully you had a chance to grab a cocktail from the bar during your stay as well. We look forward to hosting you again soon!
2 out of 5
by A verified traveller from nyc

Don't stay here

Posted 24-Jan-2016
20 min to get hot water tiny rooms horrible food free wifi is relly the only amenity you get
Comment from Hotel Management
29-Jan-2016 by Alyson, Hotel Management
Thank you for taking the time to share your recent experience with our hotel. The comfort of our guests is very important and I am disappointed to hear that you did not enjoy your experience and accommodations. I do hope that you will consider staying with us again so that we can exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Lakeside luxury and comfort

Posted 19-Jan-2016
Pros: Donut shop in the lobby (Glazed and Infused) - DELICIOUS. VIP drink tickets at the rooftop bar, comfortable bed, free wifi was reliable, location
Cons: The front desk has a service that sends a welcome text message - I wasn't aware and thought there was a problem with the room. Mention at check in?
Location: Michigan Avenue - shopping, movies, restaurants, shows. Lake Michigan, museums nearby. Walk, take a taxi or public transit.
Next to the Hancock building (Willis Tower) and Lake Michigan one block from Michigan Avenue, this is an upscale boutique hotel in an old building. It's similar to a 4-star hotel in a major metropolitan European city - tiny elevators, renovated older building, tiny rooms with modern bathrooms and supreme bed linens. Some of the basic furnishings need repair (chipped paint and paneling, carpet stains, worn out headboard) but the major amenities have been upgraded. Multiple outlets and USB charging ports next to the bed and at the desk, several internet connectivity options, fully stocked minibar with microwave, spa-style shower with detachable hand spray. The staff is professional and courteous, the lobby is elegant and pleasant and the on-site rooftop bar and main level restaurant don't get in the way if you're just a hotel guest. Self parking is down the block at a secure underground garage.
Comment from Hotel Management
19-Jan-2016 by Alyson, Hotel Management
Thank you for the lovely words about your recent stay with the Raffaello Hotel! I'm glad to see that you enjoyed the amenities and all that the hotel has to offer. We look forward to the opportunity to have you as a guest again!
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Nice hotel by the Magnificent Mile

Posted 13-Jan-2016
Pros: Great location, size of standard room, kitchenette in the room, service and friendliness of staffs.
Location: John Hancock building was a block away, close by Magnificent Mile for shopping, close by the Chicago loop and everything else.
Love the hotel's location. Everything is near by and walkable. This hotel is only a block or so away from the John Hancock building (location of the Chicago Tilt) and really close by the waters and other must see sights. The hotel staff were very friendly and helpful too. If you stay there you have to try the Glazed and Infused donut shop on the first floor.
Comment from Hotel Management
14-Jan-2016 by alyson, Hotel Management
Thank you so much for the rave reviews! I'm happy to see that you had such a wonderful stay, and enjoyed your accommodations, hotel location, and friendly staff. We hope to have the pleasure of hosting you again soon.