Ratings based on 4,377 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Posted 28-Nov-2016
Pros: Location.
Cons: The showers are too European
Location: It is one block from the heart of the Magnificent Mile.
The hotel bar is one of the nicest, with an outdoor patio. The staff are very efficient, but the elevators are too small and slow. Allow extra time if checking-out to catch a flight.
Comment from Hotel Management
28-Nov-2016 by APedro, Hotel Management
Thank you for taking the time to review your recent stay with us. I'm happy to see enjoyed our location and the rooftop bar located on the 18th floor. I am disappointed to see that you did not enjoy the shower in your bathroom and that you experienced delay with the elevators. We hope you'll choose to stay with us again the next time you are visiting Chicago.
4out of 5
by A verified traveller from US

"Outside Booking"

Posted 26-Nov-2016
Pros: Great location, hotel bar is amazing.
Cons: If they take bookings thru outside agencies like Expedia, honor them! They can gain a loyal customer.
I booked a suite couple months in advance and was given a double room. after several mentions of using an "outside booking" service, I was offered my suite but it was not like the suite I had last year with them. The room was clean but aging. and did not accommodate the 4 of us as the suite used last year did.
Comment from Hotel Management
28-Nov-2016 by APedro, Hotel Management
Thank you very much for your review! I'm glad you enjoyed our location and the rooftop bar. I am sorry to see that you had an issue with getting the correct room-type during your stay. I will relay your feedback to management so that we may improve. We hope you'll choose to stay with us again the next time you are visiting Chicago.
4out of 5
by A verified traveller from US

Posted 22-Nov-2016
Great location...room was a little run down, though. Hotel staff was fantastic.
Comment from Hotel Management
22-Nov-2016 by APedro, Hotel Management
Thank you for taking the time to review your recent stay with us. I'm glad to hear you enjoyed the location and thank you for your compliments to our staff. Your feedback is very important to us and we hope you'll choose to stay with us again soon!
4out of 5
by A verified traveller from US

Nice Hotel

Posted 20-Nov-2016
I would stay again, over all experience was good. The hotel itself is right next to the John Hancock building. The roof bar is nice but slightly pricy for even non mixed drinks (par for the course). The entry door staff are worthless, twice they just watched me struggle with baggage and did nothing not even open the door which I kinda thought that's what they do??
Comment from Hotel Management
28-Nov-2016 by APedro, Hotel Management
Thank you for taking the time to review your recent stay with us I'm glad you enjoyed the location and the rooftop bar. I am disappointed to see that you were not assisted by the doormen. Your feedback is very important to us and I will be sure to relay your feedback to management. We hope you'll stay with us again very soon!
5out of 5
by A verified traveller

Elegante y cómodo

Posted 17-Nov-2016
Bien ubicado, habitaciones amplias confortables y bien amobladas. Las mejores batas que he tenido en un hotel. Minibar con espacio para tus cosas. Excelente cama y almohadas.
4out of 5
by A verified traveller from Mettmann

Gute Lage, Service ausbaufähig!

Posted 16-Nov-2016
Pros: Die Lage ist nahezu optimal. Die Zimmergröße ( Premium Suite) üppig für US-Verhältnisse. Kitchenette nettes Gimmick.
Cons: Service könnte offener und besser sein. Es fehlen Essens- und Einkaufsempfehlungen für die nähere Umgebung.
Location: Lage ist zentral. Einkaufs- und Verköstigunsmöglichkeiten problemlos zu Fuß zu erreichen
5out of 5
by A verified traveller from US

Posted 16-Nov-2016
My room was smaller than I expected but it was clean and comfortable.
Comment from Hotel Management
16-Nov-2016 by APedro, Hotel Management
Thank you for your five star review! I'm glad to see you found your room comfortable during your stay. We hope to host you again the next time you are visiting Chicago!
4out of 5
by A verified traveller from Hannover

Schönes Hotel in toller Lage!

Posted 08-Nov-2016
Das Raffaello Hotel ist in einem klassischen Gebäude mit Charme untergebracht, kein 08/15 Betonkasten. Es liegt super - direkt neben dem John Hancock Tower mit der 360° Aussichtsplattform und jeweils zwei Blocks von der Michigan Avenue ("Magnificent Mile") und dem Lake Michigan entfernt. Ebenfalls zwei Blocks entfernt sind das Shoppingzentrum Water Tower Place und das Museum of Contemporary Art. Die nächste U-Bahn-Station "Chicago Red Line" ist 5-10min Fußweg entfernt, von dort aus ist man in zwei Stationen am "Loop". Vom Chicago O'Hare Airport braucht man insgesamt ca. 65min bis zum Hotel (mit U-Bahnen Blue/Red & Laufen). Die Zimmer sind groß, modern & gemütlich eingerichtet. WLAN ist kostenlos, schnell und stabil. Für das fixe Frühstück gibt es direkt an die Lobby anschließend einen kleinen Coffeeshop mit Muffins, Bagels etc., auf dem Dach gibt es eine auch bei Einheimischen beliebte "Rooftop-Bar". Der Service ist zügig, effizient und sehr freundlich.
4out of 5
by A verified traveller from England

Great location for city amenities

Posted 05-Nov-2016
Pros: The location and room sizes
Cons: Better lifts
Location: Close to shops, restaurants and just around corner from Hancock Water Tower, also the Big Bus tours pick up around the corner.
The hotel was ideally placed within walking distance for shopping, restaurants and close to the Hancock Water Tower. All staff were helpful and polite. We stayed twice, first time staying in a double room, second visit we stayed in a deluxe suite and both had great facilities, plenty of space, great lighting and mirrors, good sized bathrooms and TV's. The only negative was that it only had two small lifts that seemed to take ages to arrive.
Comment from Hotel Management
09-Nov-2016 by APedro, Hotel Management
Thank you for reviewing your recent stay with us. I'm glad you enjoyed the location and found the size of your guest room comfortable. Thank you for your compliments to our staff. We hope to host you again very soon!
4out of 5
by A verified traveller from Brantford, Ontario

Reception staff went out of their way for us

Posted 04-Nov-2016
Pros: Centrally located and walkable to everything
Cons: Washrooms a little small
Location: Perfect location, shopping food and entertainment very walkable
Room was bright, clean. Coffee station refilled thoughout day. Large screen TV was a nice touch.i
Comment from Hotel Management
07-Nov-2016 by APedro, Hotel Management
Thank you for your review! I am happy to see you greatly enjoyed the location and your guest room amenities. I am sorry to see that you found your restroom to be not large enough for your needs. We Sincerely hope you'll return to us the next time you are visiting Chicago!