Ratings based on 4,672 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Great price in a great area

Posted 24-Aug-2016
Pros: Nice room, great staff and elegant hotel.
Cons: Elevator maintenance. Only 1 elevator was working at the end of my stay.
Location: Chicago 360 is a block away. Beach many restaurants and a mall within walking distance.
Booked this hotel as one of those featured hotel which I didn't get the name until it was booked. Its in a really nice area of Chicago and walking distance to the beach. Staff was super friendly and willing to help. Room was great and the atmosphere of the hotel was very elegant. Downside is the valet parking is expensive. They suggested parking across the street but found cheaper parking elsewhere. Did not like the elevators though as well. They were small and people would try and crowd the elevators since it took a while to get the elevator. Overall was a great experience at an older hotel.
5out of 5
by A verified traveller from mid-west

elegant ... wonderful Chagico Location

Posted 22-Aug-2016
Pros: Location and the room upgrades since the last time I was there are very nice.
Cons: Better service at the bar.
Location: Took in a play at the Goodman ... lovely. Walked the beach to Navy Pier ... shopping and great restaurants.
Loved the room, easy check in and the bell man was charming and very accommodating. Tried to stop in the bar early afternoon on both days for a coke to re-charge and it was either difficult to get service or none was available. One of my favorite places to stay.
3out of 5
by A verified traveller from Connecticut

Average hotel in great location

Posted 21-Aug-2016
This historic hotel could be beautiful but is not in the best condition and needs some TLC, we were disappointed. The location was perfect for our weekend stay; attractions, lake, shopping all close or within very easy walking distance. Room was tiny but clean. No guest services or emergency information in room and when we asked they said it was on the computer... but no computer in the room! Also, phone did not work so we had to use our cell phones to contact front desk. Will choose a different hotel for next visit to Chicago.
5out of 5
by A verified traveller from K

Would love to stay here again!

Posted 21-Aug-2016
This hotel is very centrally located on the magnificent mile. It's an easy walk to Rush Street for all the wonderful restaurants. It's a beautiful old hotel with very updated And comfortable rooms. The bathroom lighting was a little dark, however, that was my only complaint. I would definitely stay here again!
3out of 5
by A verified traveller

Posted 17-Aug-2016
Don't expect service at the bar It is non existent Great location but staff attitude could do with massive improvement
4out of 5
by A verified traveller

Miracle Mile was Good Location

Posted 15-Aug-2016
Pros: Location was convenient to everything we planned to do and to the water. Quaint lobby and well stocked bar were enjoyable.
Cons: Wi-fi not available free except in lobby. Doorways too narrow, even in handicapped room. But the room itself was perfect for my chair.
Location: Close to prime shopping area and to shoreline.
Travelled with a wheelchair, which made the teesey elavators tinier and the doorways narrower, but the staff was welcoming and knowledgable. Connect with Paul, the Concierge, for great tips and historical notes.
3out of 5
by A verified traveller

Nice but old

Posted 14-Aug-2016
The Elevators are old and small they only had 2 working it took 25 to 30 mins to get an elevator. Hotel staff not very friendly don't seem like they enjoy there jobs.
4out of 5
by A verified traveller

Posted 10-Aug-2016
Great location, nice old hotel, well kept. Great beds, renovated bathrooms with small but good shower.Mediocre fitness facilities
5out of 5
by A verified traveller from Alberta, Canada

Posted 09-Aug-2016
Great staff, especially in the lounge. Those guys know how to make a drink. Staff very knowledgeable and had the right answers for every question we asked about the city and what to expect.
5out of 5
by A verified traveller

Hôtel accueillant, le personnel très sympathique.

Posted 08-Aug-2016
Pros: Il y a beaucoup de style et charme dans cet hôtel. Bon petit déjeuner.
Location: La position géographique très proche de "Water tower" et légèrement décentrée par rapport au centre ville.
Le séjour d'une semaine pour le travail et le tourisme.