Ratings based on 4,632 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Lincoln, Nebraska

Nice hotel with a beautiful view of the city.

Posted 28-Jul-2016
Pros: Rooms were beautiful, nice TV's and the check-in was flawless
Cons: elevators could be faster
Location: You are in the heart of Downtown Chicago so there isn't anything you can really miss.
Wonderful people to deal with. There was a little confusion when we went to ask about there business center, so for the wait they either comped you a Drink at the bar or free internet. They make things right
2out of 5
by A verified traveller from NC

Posted 27-Jul-2016
Pros: Will never stay there again.
Cons: The hold experience of my stay.
Location: it was great.
the elevators were out of hour half of the time. Highways in between the beaches. The sits in the lobby the cushions worn down in the middle. Bed was not comfortable.
4out of 5
by A verified traveller from Nebraska

Nice hotel

Posted 26-Jul-2016
Pros: I loved the beds, pillows, and towels.
Cons: I did not like the shower. It was updated in a nice way but I continued to have a flood on the bathroom floor once I was finished.
Location: Location is in the north part of the down town area. It worked for us. Would have been nice to be a bit more centrally located.
It is a nice older hotel. It has been updated. The staff was very friendly and helpful. I loved the beds, pillows, and towels. I did not like the shower. It was updated in a nice way but I continued to have a flood on the bathroom floor once I was finished. I never did figure out why I couldn't keep the water in the shower stall.
4out of 5
by A verified traveller

Nice hotel

Posted 24-Jul-2016
Very courteous staff and comfortable rooms.close to Michigan ave.
2out of 5
by A verified traveller from sf

Still too dated

Posted 20-Jul-2016
There were constant elevator problems we had to use the service elevators :( Even though we were upgraded there were no drawers for clothes and no coffee pot
3out of 5
by A verified traveller from f

Stuck on elevator.

Posted 18-Jul-2016
Well. Many people's worst nightmare happened to me. Small crowded elevator. Stuck. Lurching and dropping. A woman losing it. On for 15-20 minutes. Trapped in a box. Hot and getting hotter. Can't move. Would have been nice to get offered a few free beers at the bar. I could have used them.
4out of 5
by A verified traveller from Canada

Great location !

Posted 18-Jul-2016
No complaints at all for this hotel,staff and service were top notch. Rooms were clean and nicely finished. I would book here again.
5out of 5
by A verified traveller

Amazing hotel. Very close to the beach.

Posted 18-Jul-2016
The receptionist gave me a warm welcome when I entered. The next day when I re-entered the room, my clothes were nearly folded and put aside.
4out of 5
by A verified traveller

Nice hotel. Convenient to shopping and down town

Posted 16-Jul-2016
Great hotel in downtown Chicago. Staff was super friendly and very accomodating. Initially I was not happy about the $67.00 per day parking fee until I saw what the fees for public parking were. Great location for visiting Chicago. I would stay there again.
4out of 5
by A verified traveller

Posted 15-Jul-2016
Great staff! My only improvement to suggest would be the odor in hall coming out of elevator - possibly a musty/old smell. Otherwise, great location!!!