My boyfriend and I stayed here for 5 nights and we absolutely loved the beautiful, old hotel. The staff was incredibly nice and we had no issues whatsoever with them. The only 2 downfalls that I noticed were: the walls are incredibly thin--but that's just because the hotel is so old. Second, although the bathroom was really nice, the rain shower was basically useless. There was not a lot of water pressure and that makes for not the greatest shower. I understand it's supposed to be relaxing, but when you wanna feel super clean, relaxation doesn't matter. Even so, the doormen were so sweet and helpful, the front staff were great, and even the guests were nice too. Maybe we came at the right now (still Winter) and the clientele are different in the Summer. Either way, we had a great time! Thank you so much to everyone for making our first trip to Chicago a great one.